As a first time VW owner, I took my vehicle in for its first service and I must say that my service advisor (Andrea) was very pleasant from the start to the finish. I appreciate her stellar customer service. Great experience for my first time. Thank you Andrea! read more

As always Donnie is on point, very professional with an emphasis on politeness! He always goes above and beyond to help me feel at home and comfortable! The waiting room is very clean and comfortable! The staff members are all polite and friendly! I'm so happy that I picked Pohanka VW to take care of my Baby Blue Pooh! Thank you Pohanka for having a warm welcoming team and environment that gives me that at home safe feeling! read more

Pohanka VW - Baby Blue Pooh Mobile - Car Dealers Near Me - Capitol Heights, Maryland

I'm updating my review my issues were handle and I'm very happy with the outcome. I will continue my business with this company. read more

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STAY AWAY, super shady dealership! Incredibly dishonest and only out for a buck. I'll bet they do NO repeat business. I found a car I liked, called them, got the final price so I could get a cashiers check (which I did) along with an airline ticket to fly and buy then drive home. I even spoke with the sales manager, AJ (301-909-7559) who gave me the final price. They texted for DL, Insurance and to give me the VIN #. I then receive another text from someone asking if I bought my plane ticket yet. I said yes and asked why. Someone came in and offered $3000 more for the car (BULLSHIT). I called AJ back to get some BS about well you didn't give us a deposit. I said NOBODY ASKED FOR ONE. I sent a photo of my plane ticket and cashiers check. Didn't matter, the unprofessionals didn't care. read more

Pohanka VW - Text from dealership - Car Dealers Near Me - Capitol Heights, Maryland

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I've been utilizing this location for the past three years now. I've always appreciated how friendly they are and willing to explain the complexities of some maintenance options that they recommend. I've never had to wait longer than an hour or so to get my car maintenanced. They've always offered a complimentary wash and ushered to their service bar for light refreshments and snacks while you wait. Unfortunately, there is no option to schedule for oil changes or minor repairs, but I appreciate the space they provide while you wait. read more

This dealership has gone above beyond to service my Volkswagen GTI. Thank you for continues service

This is a simple occurrence but nevertheless significant. I don't get it. When did customer service becoming extinct and businesses don't appreciate the customers' time. I guess they figure they have a monopoly and we can't DIY. Dealerships are none for gouging customers for every penny they can and scrupulous practices in every area of this business. However, can't POHANKA VW Ritchie Station the appointment procedures and customer courtesy. The "make an appointment" carrot is such a gimmick!! I made an appointment for a 7:00 am oil change. When I arrive on time, I am told that this is a "drive in service dealership only", i.e., first come first serve. I said but I was given an option to make an appointment on line. He repeated the same thing again. In addition, the 6'3" gray-bearded serviceman handing out line tags did not give me any eye contact when I said hello or was speaking with him. He just gave a "I don't give a s***, it ain't my problem, i got a job" attitude. Of course by this time, the line was a quarter mile long!! FALSE ADVERTISEMENT and/or marketing deception is unacceptable , but yet, this place thrives. However, NOT on my dime! A little kindness and empathy goes a long way. read more

The team at Pohanka VW is top notch! Patient, friendly and efficient. The showroom is beautiful and clean. Staff was friendly without being thirsty or overbearing. All of my questions were answered without irritation or condescension. I was treated as a valued customer from start to finish. I'm happy with my car and my experience. read more

Whatever you do DON'T purchase from here. Once they have your money and your out the door you get no help whatsoever. I purchased a brand new 2019 VW Tiguan and no lie a week later as I'm driving to work at 4 am I feel an outpouring of water dripping down my leg. The damn car has a leak from the top of the roof!!! I had to pull over and look for where all the water was coming from! I text the girl who sold me the car around 9 am and guess what... no reply I'm done I should have gotten another Audi because my A6 has never had issues but nope I wanted a cheap sensible 3rd vehicle to get me back and forth to work. UPDATE ..... After speaking with Jasonte Hicks the General Sales Manager my husband was able to resolve the issue. With another BETTER VW Tiguan that is FULLY LOADED! They wanted to make sure we were happy and satisfied with our purchase and went above and beyond X10 in customer service. The sales lady April had a death in the family and apologized for not calling me right back when I text my dissatisfaction with the vehicle. Jay the Financial Manager also made sure the swap was a smooth transaction. Do I still want another Audi?! HELL NO, this vehicle is beautiful and has more bells and whistles than I've ever seen and the price is 100% fair! I'm honestly surprised and happily recommend this dealership to purchase your next VW! I'm HUGE on being treated right and they exceeded my expectations. If I could give 10 Stars I would. Note: I read a lot of the Yelp reviews and it Jaded my experience on thinking they would not fix my situation. I don't think half of these reviews are accurate because I was treated the exact opposite. They were respectful and dignified and wanted me happy! Please don't let the negativity keep you from giving them the opportunity to make you happy customers. Please ask for April she's the best!!! Also check my other reviews I'm 100% credible and have no problems whatsoever telling the truth when I'm treated bad. I do believe I must praise those businesses that give that extra satisfaction though and as you can read they are all that and then some!!! read more

Pohanka VW - Car Dealers Near Me - Capitol Heights, Maryland

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VW Service Monday: Went in for a a transmission fluid change. Was told it was a leak. Told the service rep okay change the gasket, filter and drain plug which is routine if im not mistaken. $120 no big deal. Tuesday: drive it to work. this happens! (see picture) heres where i really get pissed. I discover the bleed out at 7:30 am, speak with a service rep. he suggests bringing it in. as you can see that i cant drive it. he says get it towed... I should? why? its not any fault of my own to do so they did it. they should fix it. asked to speak with the manager. after 13 tries finally got through to him. finally got settled on towing. Now after another diagnosis it totals up to a little under $700! thats not right! how is a mistake you all made costing ME that much?! read more

Pohanka VW - look how they massacred my boy - Car Dealers Near Me - Capitol Heights, Maryland

this was my first experience with Polanka VW of capitol Heights. they were courteous and efficient. my service technician, Zak kept me informed every step of the way. it was an overall great and hassle free experience. I will definitely have my car serviced here going forward. read more

First time leasing a car and the entire team made me feel comfortable and not pressured. Big shout out to Victoria H for going to the extra mile with answering all my questions, unloading my old car and checking in on me after the purchase!! To AJ for working the numbers just right and Victoria S crosschecking all the paperwork. And Mrs. Terry knows all the tricks on how to make a lease work for you. Don't hesitate to come to Pohanka VW, you are in good hands. read more

Pohanka VW - Car Dealers Near Me - Capitol Heights, Maryland

Though I feel that everything I bring my car in for routine service some other major work need to be done I'm also aware that the car is old enough to require said services.lf the work is required l trust Pohanka VW in their recommendations and service to be perform. The manager Laura is reachable and Andrea is a knowledgeable service tech. read more

The customer service was good and they were very timely completing my work. I would definitely recommend this place.

I was very skeptical & hesitant at first coming for service appointments because the dealership took away appointments based on customer feedback. But time after time, I've come to this location & Andrea & the team have taken care of me. Communication is amazing, excessive wait time is not an issue. read more

Pohanka VW Service Department is prompt, always neat and clean, Service Team is courteous and professional. I would highly recommend.

My wife and I purchased a 2023 VW Atlas. AJ and Daniel were up front, professional and they never tried to upsell us. We were in and out in about 2 hours, hassle free. I highly recommend you deal with these good folks!! read more

I usually only want Andrea to help me when I go in for service but she was a little busy and Zach offered to help with my oil change/service needs. I was in and out without an hour without an appointment and they really took great care of me. Zach informed me that my vehicle had a recall and told me that they would take care of everything while they were doing my oil change. After an hour Andrea told me my vehicle was ready they definitely gave me the best combination service! #TeamAndrea #TeamZach read more

Pohanka VW - Car Dealers Near Me - Capitol Heights, Maryland

I reluctantly brought my car to this location today for service repair. I usually avoid it at all costs due to the poor customer service I have experienced in the past. However, I was pleasantly surprised that the employees, especially Matthew, were actually cordial and attentive upon drop off. Hopefully, the entire experience will be that way from repair to pick up this afternoon. I'll update my review once I receive my car. Bonus- They have Klondike bars in the waiting area which could be nice on a hot day. read more

it took me longer than normal because I didn't have an appointment. I was emergency tire repair. I was treated accordly, and I will fit in as best they could. read more

Recently purchased a vehicle here(Thursday). It took a little over 3 weeks for me to decide on the car and the price. These guys were very consistent, and determined to make sure I drove away with everything I desired. Definitely would recommend anyone to go there and ask for George or Aj. You'll be in good hands read more

I had my Atlas there for a replacement gas tank( it was impaled by a piece of rebar). My service rep Andrea provided great service, keeping me abreast of repairs needed and contact with my insurance company. I penalized them 1 star as they do not provide a car wash with servicing. read more

Posted service opening time 7:30am...actual opening of doors at 7:47am. No explanation, no apology. 2 hours for an oil change, left at 10:00am. Other than that lack of honoring customers time, the service staff were friendly and the work done is reliable. Prices are high but comparable for any dealership. read more

The engine light came on, so I stop by to get it taken care. Zak, service rep was great.

Daniel was a very good salesman and was very helpful. Thank you so much for getting me my first car!

Went there for one thing and told about something else and whatever they work on is making noise now. I'm not trying too take it back they might start working on something else. read more

Customer service was first class. The service representative was very friendly and kept me informed on the status of my car service while I waited. The customer waiting area was very clean with TV, coffee and free snacks. The service cost was less than quoted and I was on my way in less time than expected. Five Stars***** I will be bringing my VW back for future servicing. read more

Don't buy from here whatever you do. We had the absolute worst customer service experience. We bought a new 2019 Tiguan. It was a manager's car at the location in Dulles. Which means it had been driven slightly by a manger. We were skeptical, but it was the only one in the area with all the features we wanted. And the manager Jasonte assured us he'd have it detailed and would repair any scratches or dings before pickup. WRONG! They had the car for 2 days before we picked it up. And nothing had been done. We wait for 2 hrs and finally have to leave. Jasonte promises that if we make and appt and bring it back they'll take care of the items we pointed out during pickup. All lies. We make an appt and first they tell us the person that can make the repairs isn't in. Why even let us make the appt. and then Jasonte starts telling us he won't fix this or that. He says you've had the car how do I know that was there before? BECAUSE we pointed it out and took pictures before pickup. Plus this was suppose to be taken care of before pickup. The only reason we're in this situation is because of your first failure. Now, we have to go back AGAIN. And they won't even do what they're suppose to do. This is on top of the fact we had to take the car in twice within a week of having it because of a light coming on. We were thinking about getting a VW Golf as a second car, but not after this experience. BUYER BEWARE! read more

I can't decide who is worst: Pohanka or Volkswagen the manufacturer. Our recent experience with them was terrible and it left me believing that they cannot be trusted with any vehicle. We bought our Atlas in several times since buying it in 2017. In 2018, the coolant light started coming on and off. They topped off the coolant levels and said we were good to go. We were due for service when the light started coming back on about 8 months later so I brought it in. After waiting for four hours (assuming they were performing the routine maintenance) the service manager tells me that coolant is actually leaking slowly into my engine. He tried to lessen the blow by saying it wasn't a lot at a time and that it was burning off. They informed me they would have to keep the car so an hour later they brought me a weed smelling banged up Passat--or something of the sort--charged me a deposit and sent me on my way. We consulted with some technicians about the issue and they advised us that this problem likely caused damage to our engine so it goes without saying that we were concerned. The service manager and director were very unhelpful and disagreeable. They wanted to fix the leak and do nothing for the engine itself. I was told by a VW tech at another dealership that VW (the manufacturer) knows of this issue so I have no idea why it was not caught beforehand. It all seems very shady to me. I tried to call VW customer service and they were even worst. The woman was not helpful and kept asking me what I wanted to happen. When I told her what I thought should occur she said that was not possible. I asked her what her suggestion was and her response was that she can't suggest anything that she can only provide what I ask. This went on for 20 minutes. After some dispute and a refusal to write down what was wrong and the plan of action to fix it, they told us to come get our car, so we did. When I picked it up I realized they had never done the routine maintenance. So why was I waiting for four hours, trying to work in their waiting area with a 2 year old? What were they doing that entire time if not at least changing the oil? Not only did they miss the leak, it seemed to me as though they or VW are trying to wait it out until the engines are out of warranty. The only person in the service department with any sense is Sharon. I regret that she had to be involved in any way. I wish a better place to work upon her. She's better than this place. We ultimately took it to another dealership. They were much friendlier and provided us with a brand new, clean Atlas as a loaner. They also could not provide much help. They said they would monitor it with us. But they at least tried to contact VW customer service too and also found them to be unhelpful. I will never in life buy another Volkswagen and I won't even look in the general direction of Pohanka. Frauds just like VW's CEO. read more

My tire blew 5 minutes after leaving the dealership after purchasing 4 new tires. There was no tow truck or car rentals available at the dealership either. It was a hassle to get a DISCOUNT on the tire because it was a back and forth issue of who was at fault. Would not recommend this business. read more

With a series of unfortunate events, Pohanka VW and my service advisor Andrea accommodated me at every obstacle. My car was broken into, car keys were missing, and I did not have a secure location to store my car while I waited for new keys so that I could take it to a window repair shop. Pohanka provided a secure location while they awaited the arrival of my keys and allowed me to store my car there after the keys came in because I was out of town and then had to wait for my window repair appointment. In sum, I just really wanted to say thank you! read more

Excellent customer service. They keep you updated throughout the entire process. When I received my car back, it looked brand new.

Brought my 2012 Passat TDI SE in for a 60,000 mile service. The staff was friendly, helpful. My car always runs better after Pohanka VW services it. read more

I always have a great experience when I come here for service, and Zak is always amazing!

I had a great experience at Pohanka VW, start to finish. This is a review of the Pohanka VW sales department. I will continue to update this review and my star rating (if necessary) as I experience their service department. Start: Me, about to turn thirty, looking for my first adult vehicle. I was focused almost solely on Honda Fits and Civics, but a friend of mine told me I would be crazy not to at least test drive a VW Jetta TDI. So after seeing a somewhat dull Civic at Pohanka Honda next door, I figured I might as well mosey over to the VW dealership and test drive the TDI, just for fun. Faith Bennett took me for a test drive of both the Jetta and the Golf TDIs and was very friendly and patient, even though I told her I was just looking at Hondas (and used ones at that) and was only test driving the Jetta out of curiosity. Faith emailed me her contact information afterwards but did not call to try to convince me to buy a car I said I was not looking for. Clearly, I loved the test drive. I couldn't get the VW out of my mind, and the Fit, which had felt cute and zippy just a few days before, now felt teedling, weak, and unsafe. At my initiative (read: no pressure), Faith and I corresponded for a week or so about various options for buying or leasing different model years of the car. I was entertaining offers from several other dealerships, including one bid from a different dealership that was low enough to prompt one of the higher bidders to insist that the low bid could only be a lie the dealer was telling me (FYI, it was not a lie). Several other dealerships promised to beat that low price, but when pressed on the exact amount by which they could beat the price, confessed they were talking about a discount of $40-$200. Yes, another dealership seriously offered a price $40 lower and called that beating the bid. The finish: Pohanka VW also promised to beat the bid, but unlike these other dealers, they offered a price that was several times less than the $200 discount other dealers offered (read: it was a discount worth coming in to hear about). [This seemed to boggle the mind of the aforementioned higher bidder dealer, who could not believe any dealership would sell the car I got at the price I got.] [Footnote: I wonder if part of the reason they were willing to make such a great (for me) offer on the car is because they are a relatively new dealership run out of a semi-permanent trailer-like fixture. Not only do they lack the expenses associated with a big brick and mortar building, but I'm sure they are also trying to build a client base and attract customers despite their temporary building. (Note that the dealership is opening a large building next year; the trailer time is temporary.)] During all of our negotiations, I felt that Pohanka was relatively transparent and respectful. Once we agreed on a price, Faith helpfully found the color options I wanted at another Pohanka lot and arranged for the car to be transferred the next day. We filled out the paperwork and Faith even waited patiently while I signed up for auto insurance with Geico from her desk (about a 25-minute process). Ms. Portiene, the finance person, carefully explained all of my warranties and set me up with financing at BB&T that was at lower rate than I'd been able to secure on my own. She even stopped me from buying unnecessary gap insurance, explaining that the size of my down payment made such insurance unnecessary. Then I got a tour of the dealership's facilities and service center and was set up with a 30-day check-up to adjust the alignment of the car after I had a few weeks to drive it. The dealership also hooked me up with a loaner Jetta TDI that I could use to drive myself back to the dealership the next day to pick up my car. Actual pick-up of the car the next day also went smoothly. The car was washed and vacuumed, another sales person named Natarsha showed me how to use the blue tooth and some of the other features of the car, the gas tank and tires were filled up, and the sales person even took a few photos of me with my new car. I would definitely recommend stopping into Pohanka VW to take a look around. My initial test drive, during which I did not appear in the least to be a person seriously considering purchasing a new Volkswagen, was pleasant and low-pressure and the negotiation process was mostly carried out by email and ended with just about the lowest price I think I could have gotten. (Save for the $40 discount I may have been able to get at one of the undercutting dealers. ::eyeroll::) In any case, if you are in the market for a VW, talk to these guys and see what they can do for you. read more

Pohanka VW - My 2014 Jetta TDI, at a price that caused a different dealer to express "disbelief that any store would take the deal [I] got." - Car Dealers Near Me - Capitol Heights, Maryland

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I would NEVER recommend this dealership to anyone. Even though the sales rep was friendly and flexible, I was disappointed by the deceptive and pushy sales tactics. Using TrueCar, I found a great deal on a 2013 Hyundai Sonata Hybrid with just over 15000 miles. My wife and I came and test drove the car and decided it was a good value. The sales rep I was working with said to come back any time the next day to process the purchase. I arranged for a friend to drop me off in the morning intending to buy the car based off the TrueCar price. I was annoyed to learn the person who processes the sales contract would not be in for another 2 hours. Why did the sales rep not mention to come in after this person arrived? Additionally, when I sat down to sign the paper, I was incredibly surprised to see an extra 1495$ "Reconditioning" Fee on top of the TrueCar guaranteed "No Surprises" price. They had not mentioned this previously. Looking at the CarFax, I saw the only recent maintenance had been to change the oil, check the brakes and fluids, and rotate the tires. I called the Pohanka Hyundai Service to get a quote for these repairs and learned that the total would be 200$ if I also wanted the tires balanced. This is essentially as 1300$ markup, making a great priced car much less so. To top it off, the "Title & Fees" for registering the car in MD also seemed a bit high at 579$. After leaving here, I went to a dealership in Virginia and bought a similar car. At this dealership without the MD inspection, the "Title & Fees" were only 310$. I scheduled the MD inspection at a highly recommended shop I found through yelp and only paid 73$ total. This was essentially 200$ less than what Pohanka VW was charging for the "Title & Fees", which is ridiculous! read more

Pohanka VW - Why does a 15000 mile car need 1495$ in "Reconditioning"? Also, why are the MD State "Title & Fees" charges roughly 200$ more than cost? - Car Dealers Near Me - Capitol Heights, Maryland

AVOID, AVOID, AVOID Ordered a part, they took my money. Then later the same day, I received a generic email stating that they cancelled my order ... and to wait 5-7 days to get my money returned to checking. If YOU DON'T have the part Pohanka, THEN MARK IT ON YOUR WEBSITE as UNAVAILABLE, and don't take my money and keep it for a week. TERRIBLE BUSINESS. Just absolutely horrible. I should have known not to use a dealership for parts. read more

The service Department was very friendly and helpful to me, today I went there to have a part put on my wife's new truck and they were very knowledgeable and helpful about the part I just want to thank the service Department. Overall my experience withthis dealership has been awesome. Everyone is friendly and helpful and always pleasant. I highly recommend!!! read more

Drove all the way to Maryland to pick up my certified pre-owned GTI from Pohanka VW and the process couldn't have been easier! Was able to negotiate my trade in value, a final price, estimated monthly payment and a pickup date all over the phone. Once at Pohanka my sales consultant Demarco was welcoming, friendly and accommodating as he had me set up in the finance office within 10 minutes of arriving, which I greatly appreciated since it was a long trip back home. Once in finance Zachary was a pleasure to work with, not once did I feel pressured to buy an extended warranty or any other protection plans, and he did his best to work on getting me the best interest rate on my loan. Great looking showroom as well. I could not recommend Pohanka VW enough to anyone in the market and would most certainly make the road trip back again all the way from NY. read more

In and out under an hour. Knowledge staff, comfortable editing are. Andrea was my initial greeting. Love when a company puts the right people in the right places. read more