Sorry, Bianca, but I had a great experience at this place. But maybe that was because I had looked at a lot of cars and knew exactly what I wanted - I didn't wait for anyone to "talk me up" on the fantastic Honda Passport I had my eye on. John came with me and waited patiently while my mechanic checked it out, and once he gave it the thumbs-up we went straight back, filled out the paperwork, and he gave me the keys! I was still a little wary because of the amazing deal that I got, but I drove it from Portland to Santa Barbara and back a week later and never had a single problem - it's a great vehicle. The reason I came here to write a review, though, was because of the great post-customer service I received after I bought the vehicle. I moved right after I bought the Passport, and in the packing lost the title... with just one call the guys at Point A dug up all the paperwork that I needed for the DMV replacement forms and faxed it to me within minutes. Promptness like that almost never happens, and it saved me from a lot of headache with the DMV. Overall, these are good guys, friendly, helpful, up-front and hassle-free. Definitely recommended. read more

Wow! We are so pleased with our recent purchase that we had to tell everyone we know about this place. We called everywhere to find a Dealer that really knows cars and didn't have any luck until we were fortunate enough to find John. He was referred to us through our local BMW Dealer. He talked to us straight and with conviction when we placed our order and expectations for a particular car, Instead of trying to talk us into something else he had in stock, he listened, heard and delivered as we asked. We wanted a BMW X5 4.8is Black on Black with low miles and perfect... and of course for the right price ( a 73k car new / purchased for 28k--3k below any price in the US ). It took 6 weeks for him to find us the right one and it was worth the wait!! My Wife and I are all about supporting the small businesses in this economy, as we own a business too and you can sure find positive, happy people here that have a strong work ethic. Oh, they have an indoor showroom too. Thanks John!! Our Son needs a car in June, see you soon. read more

Yes, buying used cars really sucks and yes, most all used car sales men are sleazy. All this comes with the territory, so writing poor reviews for used car dealerships based on this criteria is kind of useless. Except, Point A was ESPECIALLY sleazy and dishonest, so I feel it's necessary to share my opinion! We went and looked at a used VW Jetta that was advertised on Craigslist. The car looked great so I took it for a test drive, leaving my partner and daughter behind to take a walk. One of the owners went with me and keep discouraging me from taking a long drive. Essentially, he had urged me to take it around the block and back. When I went further, he became visibly strained and our small talk faltered. Then the car started dinging and the oil light went on. He nearly jumped out of his skin: "WHAT WAS THAT?" When we returned they gave me the usual spiel about how it was checked out and is in great shape, etc. etc. They said I could take it to my mechanic the next day. Well, when I called the next day they gave me a load of excuses about why I couldn't take it to my mechanic but HAD to take it to the shop down the street. I said no and located another shop with good Yelp reviews (hah!) less than 10 minutes away. They refused to let me take it there. After essentially begging to let me take it to an independent mechanic, and being refused, I walked away. When my partner and daughter returned from their stroll, the salesman went and sulked in a corner. It was such weird behavior, and in retrospect I can only assume he felt like a scum bag trying to rip off a young family. They continued to advertise the car on Craigslist, until a couple weeks later, the ads bore a drastically reduced price and listed a whole slew of serious things wrong with it. Lies, lies, lies! I would absolutely avoid this place, they are extremely dishonest. read more

Wow! This place is a total joke. I had a horrible experience and think that the service was painfully bad. I went in to check out a 2001 VW Golf. The guy 'John' did a real good job of talking it up. I mentioned that I would definitely want to get an outside mechanic to check it out ( who would buy a car without checking it) as If I'm just going to take John's word. He got a little sketchy about that. I asked if the timing belt had been done at 80k like everyone reccomends and he tried to talk around that, so I asked if I could see the carfax and maybe call the last few repair shops to see if they had done the belt and he said " oh they wouldn't be able to tell you that " even though I have done that twice, with success. So then he sends this little 19 year-old spy with me to bring it to the mechanic where afterwards the spy rushed back to report what the mechanic did and didn't do. So when I mention that the belt isn't done he tried to start arguing with me that my mechanic wouldn't know that and how much does my mechanic want to charge me ( he doesn't, he is my friend) . So finally I just say look I'd like to make an offer, and he says "oh we're not accepting offers right now", which is crazy ridiculous because the car is marked up $2,000 dollars more than its Kelly Blue Book value. He tells me that there are 3 different people in line to buy and I said let them buy it then! ( he was totally lying out of his ass!) I mean what type of bussiness thinks that they can overcharge in an economy like this? It's buyers market baby! Hence, the little golf is still sitting there. Too bad. I really reccomend buying from someone else. Somewhere honest and trustworthy. read more

Auto Sales Point A in Hough, Vancouver is a fraud!!! My girlfriend purchased a used 1996 Grand Cherokee in July from Point A (The A is for A__holes). Like buying any used car I expected we would have to do some basic service. Our first mistake was trusting the car fax I pulled myself on the jeep, it was clean with no accidents or problems reported. Made the unbelievably stupid decision to not take the car to a mechanic. With in the first 24 hours the tranny started making noise and it only got worse. The car ran out of gas with over a quarter tank reading on the gauge. We took the jeep to a local mechanic to get the issues diagnosed. Found out it had a broken motor mount, transmission mount, and a transmission that is on its last leg. Repairs were $700.00 (not including the tranny)! I did a tune up myself along with having both front and rear differentials and the transfer case serviced which came to another $450.00. The transfer case had almost no fluid in it the diffs weren't much better. The cooling system was about 80% water when I had it checked and today I'm putting in a new radiator because of split seem! Another $300.00+!!! Not over yet, all brakes needed to be replaced and new front rotors for $350.00!! Good thing the tags are good until 2012 because the catalytic converter is going to need to be replaced also for another $250.00. The POS still needs to have the transmission fixed which I'll probably do myself to save a little money but its still another $500.00 to $800.00. These guys are the worst and there is no way they didn't know about the issues the jeep had... There business cards and website say " Quality, HAND-Picked vehicles at COMPETITIVE prices" What a bunch of BS!! These guys advertise on Craigslist so if you come across an ad, flag it please. How they got the car to drive well on a test drive is beyond me. Going by my own experience and other reviews they know how to sell a lemon! When it's all done were gonna have $5500.00 to $6000.00 into a car we paid $3700.00 for. Avoid Point A at all costs......... The few positive reviews are fake... Check out review sites and you will see even more about the garbage these guys have sold people. read more