In the past 60 years I have purchased and had serviced around 30 vehicles for me and my family, and…read morehave never had a better experience than with Dylyn (sales) and Chris (service) at Austin Subaru. Can I give the dealership more than five stars?

we purchased a used vehicle from austin subaru in 2025. we paid over $2000 for a lifetime warranty…read moreon the drivetrain. at the time it was necessary to have regular oil changes at 6 months or 6000 miles. now it is august 2026. i called to find out what this warranty covered. the service people could not give me a list of parts or issues which would or would not be covered. one of them said that the required interval between oil changes was now 5000 miles and no time interval. moving targets are fun except when you are charged thousands of dollars to miss them... i decided it's not worth wasting time to get confusing and conflicting information from austin subaru. i hope to not have a break down and discover i've sent $2000 down a rat hole. wish me luck.

I was asked by a friend to pick up a tire for his daughter. The staff were friendly and helpful…read more The lonnie and very nice. I have heard great things about the cars but I was not looking to buy today lol. Overall good experience and nice people.

I had previously posted a negative review on Austin Infiniti complaining of the lack of support for…read morethe problem with my Q50 and its ability to keep the correct time. After the post the manager of Austin Infiniti contacted me, did some research and was very responsive to me. He made sure that the problem was addressed and got my car in immediately. Thank you Tony Miano of Austin Infiniti on your excellent customer relations ability and your quick response to the solution. Marc Marroquin

I recently came in for service for my Toyota Camry and I would like to say that I had a wonderful…read moreservice, but also straight forward. My service advisor Rafael Montalvo was on point with everything I needed done to the vehicle. The Technician that was putting in the covers on my seat and mat on the floor Kevin greeted me. As both Rafael and Kevin absolutely went on and beyond for me. I asked the technician a few questions before he took my car to get work on he answered my questions but also he assured me that he will take care of my car like his own and I really like that response. Overall I am satisfied with my service, and I highly recommend my fellow friends, workers and family in the Austin area to come here. Thank You Toyota of North Austin, Thank You Rafael Montalvo and Thank You Technician Kevin.

Would give zero stars if that was an option…read more The used car side of this dealership is as shady as the day is long. A month ago, we visited to inspect a Corolla that was advertised on their website as in excellent condition. However, upon closer inspection, we discovered that the photos on the website had been manipulated to hide the fact that the roof paint was mostly missing and the bumper was severely damaged. Last weekend, we returned to look at another Corolla, made a deal, and paid for the car. Throughout the transaction, our salesperson, Kemy, kept contradicting himself about certain details and making commitments about the car's repairs. He repeatedly promised to provide us with a copy of the "we owe" items that would be fixed before the vehicle was delivered on Monday, but he never did. There were some marks on the roof paint that Kemy claimed he had shown to the service team, who assured him that "it was just gunk that would be buffed out." I also pointed out some tire damage and he stated that the "tires would be replaced." I'm using quotes here because I was taking notes as he was explaining these details to us. On Monday, when the car was scheduled for delivery after service and detailing, I attempted to get an ETA several times, but Kemy didn't call me back until after 6pm. He informed me that a part for the recall was not in stock and had to be ordered. He said that the part would be delivered on Wednesday and the car would be detailed and delivered then. Since I wasn't available to take delivery on Wednesday, I requested delivery on Thursday and was assured that it would happen. Kemy called me at 9:30am on Thursday, claiming he was taking the car out of service and to detailing, and that it would be ready for delivery within a couple of hours. This was unusual because he had previously informed me that the car would be out of service on Wednesday and ready for delivery. I texted him about the replacement tires, but I didn't receive an immediate response. Last night at 6:30pm, he called me again, repeating his earlier statement that he was taking the car from service to detailing. He also mentioned that two bad tires had been replaced. He assured me that my car would be delivered last night. Meanwhile, I received a voicemail from an unknown number. It was clearly a butt dial of two men, one of whom I recognized as Kemy. They were discussing finding a replacement vehicle. I'm still unsure if they were talking about my car and haven't received an explanation for why this other salesperson named Chris had my number in his phone and accidentally called me. Half an hour later, Kemy called again from his cell phone, but it wasn't him. It was his sales director, Kevin, calling on Kemy's phone. Kevin asked me for an explanation of the situation and I provided him with a detailed account of everything that had transpired up to that point. Kevin apologized for Kemy's lack of communication and explained that the car was not ready for delivery. He gave me his cell phone number and informed me that the car would be taken to detailing at 9am today when they opened and delivered to me immediately afterward. He promised to call me at 10am today with an update. No call at 10, so I called him at 10:30. He said that the car was still in the service department getting some filters replaced and not in detailing, as he had promised me last night. Kevin assured me that the car would be delivered by the end of business today. Kevin and I discussed the "we owe" items after we bought the car last Saturday. I had requested copies of the document from Kemy multiple times throughout the week, but we weren't provided with a copy at the dealership. I kept a list of the items on my notes app as we discussed them with Kemy, and Kevin asked for a screenshot, which I provided. Kevin informed me that we weren't promised hubcaps and that only one tire had been replaced. He also claimed that the paint anomalies on the roof were scratches through the clearcoat and that they couldn't do anything about them. These were all blatant lies from Kemy. At that point, I demanded a complete refund and will be taking my business elsewhere. Earlier today, I left a voicemail for the general manager, Steve Riddick, but I haven't heard back from him.

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

Stay away, Came in, asked for a sales person to talk about…read morea car purchase. Girl at the desk did not showed any interest in me, in monotone voice asked for the phone, name and said, that someone will be with me. I waited 15 min, a bunch of sales guys standing and chatting with each other, no-one even acknowledged me. I left, they did not even call. While I do not expect a level of service I get in my Mercedes dealership, I still expect some level of customer care even in a Honda.

It has been 5 months and I still do not have a proper title to the vehicle. The Texas DMV wrote to…read moretell me the title had a lien on it for the falsified odometer. I had to hire an attorney to try and alleviate the title issue. At this point it would be easier for Luke to return my money and I would return vehicle. Luke has not been responsive to me so my attorney had to handle this issue. The Texas DMV agent agreed that the dealer would be better off returning my money and taking the vehicle back. They do not know when the title will be released. Luke it would be in your best interest to return my money before this lands up in litigation. It will get expensive to fly to Colorado for court multiple times. That vehicle has already been ticketed for no license plates parked on the street. I have no where to park the vehicle and it's causing me legal problems. I am at the point of filling civil litigation unless we can work out a return. I still do not legally own this vehicle.

Fantastic experience buying a car from Luke, and Greg had it in better than expected shape when I…read moremade the purchase Wholeheartedly endorse

Why lie when your selling a used car with problems. The problems will get found out making your…read morebusiness look bad. The efforts to coverup the issues now seem so shady. SHAME ON YOU!!!! Bad business!!

We had such an amazing experience buying a new car here today. K.W. providing amazing, professional…read moreand kind customer service. He made everything easy and quick and the crew made sure our vehicle was in tip-top shape. I would buy my vehicle here everytime. Thanks K.W.

I had a great experience at this dealership. The staff was friendly, honest, and really helpful…read morethroughout the whole process. They made buying a car simple and stress-free, and they took the time to answer all my questions without rushing me. The selection of cars was great and everything was clean and well organized. Make sure to ask for Luis "El Guero" He'll get you right You can tell they really care about their customers and want to make sure you leave happy with the right car. I would definitely recommend this dealership to anyone looking for a reliable vehicle and good customer service. I'll be coming back here again in the future!

I've been buying from this dealer for a long time. And every time they got me right. I've bought 2…read morealtimas. 1 2017 Nissan maxima. And now a 2019 Mazda CX-9. Luis El Guero is such a good person and works really well with his customers. Definitely recommend him.

I can't believe they opened a Hyundai dealership at the end of my street about 3 minutes away. All…read moremy life I've had to drive like 30 minutes to get annual maintenance. Oh my gawd this day I was sitting at home at 8:30am and figured I had nothing to do for several hours, so I got on my Hyundai app and scheduled a 9:00am appointment and 30 minutes later I showed up. I had to wait a free minutes for Anthony to help me, but he was very friendly. He answered my questions and suggested I get the cabin air filter replaced for $84. At first I told them to do it, but a few minutes later I Googled it and saw how easily I could replace it myself for $15 and he removed that from the work order for me with no problem. The waiting area is nothing special but it has a big TV with sofas and an area with tables. There's wifi, a vending machine for snacks, and a free coffee maker (that can make anything you want and the mocha was good). A standard service took about an hour and a half. Also...they have 2 popcorn machines and just before I left at 10:28am they started making some!!! Yay!!

I had an extremely frustrating and unacceptable experience with Group 1 Hyundai North for a…read moresteering wheel haptics motor issue. When I picked up my vehicle, it was clear that basic delivery standards were not followed. The car was not even washed, which is the bare minimum you would expect when receiving a vehicle. It honestly felt rushed and careless. What's even more concerning is the condition of the steering wheel. It was not properly assembled, and while adjusting it, the horn unexpectedly started honking. That is not just an inconvenience -- that's a serious quality control issue. It raises real concerns about the level of care and attention given to the vehicle before handing it over to a customer. There is no excuse for delivering a vehicle in this condition. Between the lack of preparation and what appears to be improper assembly, this experience reflects very poorly on the dealership's standards. I expect much better from a dealership representing Hyundai. At the very least, customers should receive a properly cleaned vehicle and have confidence that critical components, such as the steering wheel housing, are correctly installed and inspected. Based on this experience, I would not recommend this dealership and suggest that you take your Hyundai elsewhere. Not writing to complain, this is what I legitimately experienced.