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    Pollito Chicken

    3.0 (4 reviews)

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    5 months ago

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    1 month ago

    The chicken was overcooked and the grease was too old. Worst chicken flavor ever! I would never eat there again!

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    3 years ago

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    3 years ago

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    Punta Cana Restaurant

    Punta Cana Restaurant

    3.2(88 reviews)
    3.5 mi
    $$

    There are not many places in this area and I surprised that I found this place…read more I ordered fish in a coconut sauce with rice, beans and salad. I'm very happy with my choice. Everything taste fresh and well seasoned. Definitely I will be back to try the churrasco and some other options. Why not 5 stars, cause there is always a room to improve!

    Placed an order today 4:54 pm. Order #02 I arrived to pick…read moreup the order and bring it home. Upon unbagging the order at home the rice & beans were missing to my specific meal we ordered about 4-5 meals. And the beans given for 5.99 was extremely small. I drove all the way back to inform them the meal was missing the rice and beans if they can remake the order for me since I've just had to drive all the way back, and if I can have the correct beans I live 30-40 min away. The server tells the active manager Tito what has happened, Tito arrives to inform me he is going to check the cameras because the kitchen staff is stating they included everything and he needs to find out who is telling the truth.... At this point I'm now waiting for Tito to conduct his investigation For RICE AND BEANS, After sometime he returns to go to the chefs and come back and tell me they made a mistake. So he makes me wait only to receive rice and beans and no chicken. I inform him the chicken was made and picked up an hour ago I was hoping to receive the meal fresh since I am now going to have to eat this with cold chicken from 1 hr ago what am I suppose to do? He stated for me to rewarm the chicken because he knows if he makes the chicken fresh I will keep the one at home and eat it another time. You would think for the massive inconvenience of having to come back twice I would've received the food fresh. No that was not the case, after making me seem at fault even seeing on camera I was telling the truth. I've been coming here for years and have never encountered such unprofessional unempathetic terrible customer service. Tito stated to go home and come back with the chicken so he can make it fresh.... I don't think the active manager even understands how to deescalate or provide ANY customer service. I will never again come back here to pick up food for my family again, nor will I recommend and in fact will not suggest my relatives and friends to ever come or cater for anything.

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    Pollito Chicken - hotdogs - Updated June 2026

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