I've left poor reviews about this location in the past. I'm giving a happy and pleasantly satisfied shoutout to the staff at Pollo Tropical who are doing things right on Tuesday, May 7. I ordered the Tropical Trio for pickup through the app with a promised 6:10pm pickup time -- and ((drumroll)) it was actually ready for pickup at 6:10pm and the order was 100% accurate. They also threw in extra curry mustard and salsa despite the app's 2 sauce maximum. Pollo Tropical was a South Florida staple in the '90's-'00's but lost their mojo a bit in the '10's with a lazier and unmotivated staff that made you feel like you were getting ripped off in a fast-food dive hole. Today's experience show positive steps towards a reawakening as a South Florida staple. The Tropical Trio is a sampling of everything -- churasco steak, marinated chicken, and mojo pork w/ rice, beans, and plantains. With lots of competition available at the same price, stay consistent. read more

Pollo Tropical - Tropical Trio - Chicken Shop Near Me - Boca Raton, Florida

I order online almost $80.00 in food. They struggled putting the order together and when I got home I was missing 2 items from my order, i reach customer service and no answers. Is not the first time that this happens every time i go there. The missing items were worth $10.00. Not going back there. That is for sure read more

I'd say the food quality here is pretty consistent. You get more value for your buck with the bowls. The grilled chicken is better than crispy. My chicken was so dry it needed a hefty dunk of sauce. Pretty standard Pollo. A healthier alternative to traditional American fast food. read more

Pollo Tropical - Chicken Caesar Wrap and French Fries - Chicken Shop Near Me - Boca Raton, Florida

I always enjoy the food but today the drive thru service was exceptional !!!!! Bryan was the voice at the speaker to place the order. I could tell he was smiling right through the intercom and he was helpful and very pleasant. When I got to the window he and Mitchma were so very helpful and kind. Enjoying the food just got a whole lot better when getting it from such welcoming and attentive helpers. They are both a credit to the Polo Tropical organization. I will be looking for them in the future !!!! read more

Bryan is always helpful when I come through drive-through he never gives me any issues always provides me with the services that I need. Great customer service overall I always have a good time when I see him. He is 100 out of 10. Thank you so much, Bryan!! read more

Had an amazing drive thru experience thanks to your awesome employee Bryan. He was super friendly, very attentive, and we connected over being fellow Marvel and Spider Man fans. He truly deserves a promotion. The food was delicious as well and I will definitely be coming back again!! read more

Very disappointed with my visit. The place was dirty and poorly maintained -- I even saw roaches walking around in the open. The food was bland and tasted off, definitely not fresh. The whole experience felt careless and uncomfortable. I won't be coming back!!!!! read more

I had a fast and friendly service from Brian employee 41 according to my receipt. I placed the order online and went to pick it up too soon and he brought it to my car read more

BRYAN is the reason why I will be back thank you so much for your excellent hospitality and your attention to detail. You have not only made me a returning customer. read more

Excellent service. This nice guy named Bryan made sure everything was all good. Great service in this establishment. Thank you Bryan!!!

Bryan is the absolute best!!! always in a positive mood no matter what late hours or time he is working ! always makes a little conversation with me and puts a smile on my face ! very respectful kid ! he needs a raise, makes going thru the drive thru very pleasant:) good job bryan read more

You order comes missing items and they already have the option of refund when you call to speak with someone. That means they have that issue all the time. Refund will probably take 7-10 business day like a standard thing. Now you really want what you order the option you have is place another order and pay again delivery fee and delivery tip (that's not correct) or you have to drive to the place to get those missing items, that what you already paid for delivery and tip doesn't make sense if you still have to go to the place to pick the rest of your order. Bad service of whoever put the order together. I'm not buying there anymore. read more

Bryan was so nice and great conversation. Best fast food employee I have ever interacted with!

Bryan was super excited to take my order! He also was patient and understanding when it came to customer concerns! Was efficient and effective when he helped me out with my order! read more

BRYAN gave us exceptional customer service. He went above and beyond. He is the reason why I will be back

I usually don't do bad reviews the food is amazing but I went with my grandmother who doesn't speak English and this worker "Gil" was horrible at customer service. He should definitely not be working for customer service with that attitude. My grandmother and I told him to pay separate and my grandmother gave him cash for her dessert and I gave him my card for my order ( which I told him was separate). He didn't give my grandmother cash back, tried to say I didn't tell him to pay separately, closed the door, then ignored us! I was glad that a lady who spoke Spanish but I didn't get her name was glad to help us and was a sweetheart. I know it's not a big deal but it's definitely not ok to act like that I can only imagine how he is to others. Thank you read more

Great food and service as always been coming here for a few years now and I feel yall deserve some praise. Thanks for always being awesome to me. read more

Brian helped me out tonight and was awesome. Things definitely deserves a promotion, great service and fast and reliable. Very impressed

Great service from Bryan! He was super friendly, quick and made sure my order was perfect. Really appreciated his positive attitude, and had some great conversation with him which made the visit even better. he was so sweet, Thanks, Bryan! read more

I'm only writing this review because of Brian, who handled the drive through this evening. My family and I have been coming to this location on and off for almost 10 years, and they're ALWAYS rude. Tonight was the first night someone was kind, patient and respectful. He apologized for a 2 minute wait- which is unheard of! It was only two minutes, but he was so nice about it. He made sure our order was correct and didn't rush us through the line, making suggestions as well. I hate to get my hopes up thinking that the staffing is turning around, but I truly hope so. Thank you Brian! read more

We all probably know what Pollo Tropical is being South Floridians. But if you don't it's an amazing fast food chain for delicious grilled chicken, rice, beans and other Latin/Caribbean inspired dishes. The chicken is the star here. Always moist and flavorful and the black beans really rival any Cuban restaurant. The pricing is very attractive too. A family meal With a whole chicken, rice,beans and 4 rolls is under $20, of course they do have other dishes like the Tropichop which is rice, beans, meat and toppings in a bowl. The complimentary sauces are yummy. My fav is the curry mustard. The only reason I give this West Boca location less stars is that they run out of things a lot. I recently got a new steak Churrasco bowl with avocado on it and of course they had no avocado that night. The steak was super tasty though. Other nights they have been out of the sauces or other menu items completely. So that is a bit disappointing. But the food is very tasty so if you have not visited a Pollo tropical, stop by any one of their locations. read more

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THEY NEVER HAVE POLLO. The end. Been showing up for one year and every time I show up... there's no chicken. I get it. If someone knows the answer, let me know. Tonight was no exception, no chicken. Long line in the drive through and long line inside in person and yet again, no chicken. I also read the reviews and see that you commented to one person for a similar complaint 6 months. So if you response to this, please don't say you've spoke to management. Be mindful of your response, don't copy paste. :) read more

I have been coming here often as I have always enjoyed eating at PT but as of late my last 2-3 visits to this place in the evenings has been gradually getting worse and last night was the bottom of the barrel! We ordered 3 large Tropichop dinners to go Brown Rice and Chicken only to get 3 Small orders! After rectifying this at the counter we got home to find our order to be soggy brown rice with a PATHETIC AMOUNT OF CHICKEN in it!! (Picture posted) Where is the Undercover Boss when you need one to check out this joint! I hope someone from management reads this review! read more

Pollo Tropical - Citrus Salad amazing and only 360 calories! - Chicken Shop Near Me - Boca Raton, Florida

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They put the wrong toppings on my tropichop and also failed to include the side order of corn that I paid for. When I called the store to let them know, they did not answer the phone. After 7 minutes, I got tired of waiting and ended the call. read more

Good Chicken Breast , great mofongo ,Their juices are good too and sancocho. Good prices

The last time we ate here we got take out and they didn't give us any sauces even though we had on our order. We were also yelled at for ordering dark meat only, even though that's an option on the app. So my husband was adamant about getting sauces this time. We ordered a tropichop, side of tostones, and half chicken meal. We asked for 6 cups of sauces. The lady at the counter said we wouldn't use that many and only gave us 3. I alone use 3. He had to insist and she gave him one more. They were also out of the jalapeños and onions. Basically always out of sauces and yelling at each other/customers. Update: we're back home and we didn't get the salad that we ordered and paid for. read more

This was in the kids meal! It's like they are blind! Very disappointing! Drive through always is slow! Portions are smaller! I understand help is hard to find but this isn't how to run a pollo! read more

Pollo Tropical - Kids burnt cookie with paper melted in cookie! - Chicken Shop Near Me - Boca Raton, Florida

The chicken was not bloody or raw, for that one star. Everything else rated a zero, or less. Instead of a greeting you get a finger in the face at the register. I assumed it was permission to speak. Unexpected, but the norm, the order was wrong. Tomomi decided to double everything, including the cost of the order, but maybe he didn't comprehend English. And, of course, I couldn't get my money back...a practice common at many fast food joints. If anyone from Pollo Tropical reads these reviews, the order number is 122860, and I would like my money back...not in cash, but in better training for your employees. Your business has literally gone from one of the best to a total cesspit experience. read more

I was actually very impressed with this location as opposed to the other locations I've visited. I came by about 9 PM and I was practically the only person in there. The service was faster than fast and they help me load my receipt into my rewards program, so I can get points. The food is typical of Pollo tropical food; excellent. Thanks! read more

Against my better judgement I wanted to give them one more chance. I ordered curbside pickup through their app. Order was incomplete again! They have a side gig shorting orders and charging for food. Notice all of the 1 star reviews and some poor sap replies to apologize but can't do anything about it. Talk is cheap, fix the problem! read more

Taste: pretty good veggie tropichop bowl (I don't eat critters) Service: fast food counter service Decor: clean, cute for fast food (new spot near Lowes' pond) Price for quality: large bowl of veggies, rice and toppings $6.69 beer: nope, but nice mango tea! This is mostly a chicken serving joint, so we only went because it is around the corner and I was starving, but they happily had a great bowl, two sizes available, of plenty of choices: white, brown or yellow rice, beans, corn, tomatoes, onions, peppers, with a fixins bar with as much salsa, pineapple rum, cilantro and jalapeño peppers as you want. You can also get a plate of plantains, caesar salad, side of beans, waffle fries, though we tried none of those...the bowl will bring me back, though! read more

Pollo Tropical - Tropichop Vegetarian with plenty of fixins' - Chicken Shop Near Me - Boca Raton, Florida

I almost didn't review this, because I wanted to award zero stars, but well......I suppose one star is ok. Food order is never correct, items are almost always missing from order, management is unresponsive and condescending.....I will never return. read more

This was another disappointing visit to this location. I ordered a whole chicken, missing one drumstick, but I gained two extra chicken wings. I wouldn't care because I love chicken wings, but I love the chicken leg better. It also appears I was missing one of the breasts. The food itself was still a little drier than it usually is, but it was tasty; the biggest disappointment of all was the gentleman at the window. I handed him a $20 bill, and he handed me back to change, and part of the change fell onto the ground at the drive-through. Had he paid attention to what he was doing, it might not happen; however, when he saw it fall to the ground, instead of offering me $.10 from the register, he said, "oh well, it's only $.10" well it's only $.10, it's still money, and if this is careless with a customers money, I can only imagine how he handles the companies money. There was a gentleman outside taking orders, there was one car in front of me, and there was one car behind me that pulled in after I was pulling out. read more

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Go to any pollo except this one! Every time I come here there's always something. Either the drive thru is caught up and it will literally take them 15mins to serve one car, they will say they are out of sauce (when the reality is they are too lazy to make more containers for the drive thru), or they will be out of food items (like how can you be "out of" chicken). They stop making chicken around 9:30/10pm and if you go around 11 they are out of chicken and they are open for another whole hour, but don't plan to make more food. The past three times I went, I tried to order Mac n cheese and according to them it will take an hour for them to make more. An hour!? Really?!? Mac and cheese is such a simple food that takes no more than 15mins to make. How can they say it will take an hour to make? Some days I order a Quesadilla chicken salad and half the time they don't even put the quesadilla. It's a quesadilla salad! Anyways today was really the worst experience. My quesadilla salad not only didn't come with the quesadilla (which I had to wait an extra 5mins for them to make and add), It came with a rather large piece of plastic mixed in real good. All in all I recommend going to any other pollo tropical. read more

Pollo Tropical - Chicken Shop Near Me - Boca Raton, Florida

They. Never. Have. Anything. My boyfriend and I frequent pollo as it's one of the only places open when we leave the gym, and when we get there they never have vegan beef, crispy chicken, grilled chicken, or garlic cilantro sauce. Even when we go at lunchtime we face the same issue. ALSO they NEVER GET THE ORDER CORRECT! I have never once left that place without having to turn right back around because they forgot something or made my order incorrectly. Terrible establishment, do NOT go. read more

They suck at taking orders. Don't know how else to say this . Don't k me how else to say this. ...

I have had bad dining experiences at this Pollo tropical location several times but it is convenient because it is in a Lowe's parking lot. I always wondered why there were never any cars in the drive-through and after this last experience I understand why. Whenever I go in there I encounter a woman Who I believe is from the islands who thinks she is cute by saying give me all your money and joking around but I can't understand half of what she says. Most recently I went in for the Cuban sandwich that they have been advertising nonstop on television. What I received was not even close to a real Cuban sandwich. As I watched them prepare my sandwich on the dirty counter, I was praying I would not get sick. They don't even bother to wipe up and the food preparation area is filthy. The ham on the sandwich was ice cold out of the refrigerator even though they put it on a grill for 43 seconds. There was also no mustard on the sandwich and everybody knows that Cuban sandwiches have mustard. The sandwich was cut in half like a sub and not on an angle like a real Cuban sandwich, but it was the taste that I mostly took issue with. I was hungry so I ate half of the sandwich and took the rest home for my dogs. Later in the evening sure enough I vomited. This is absolutely the worst Pollo tropical location I have ever been to and it's nothing like the ones you find in Miami. I have finally learned my lesson and will never return. Moreover, every time I go there I receive a receipt offering me the opportunity to complete a survey but there is never a receipt code on the receipt at this location so you can't complain to corporate about the bad food. I don't know what happened to this chain but it was never the same after Covid, but this location is the worst of the worst. Avoid. read more

All ways go there and I go to the drive though. Tonight I parked and I ate there. What a disappointment. The staff did not speak English. At least I did not understand mostly what they were saying. The place was messy, disorganized and dirty. The food was ok and I hope the kitchen was cleaner. I also hope that it was just this night and that they must've had a lot of people there a few moments before. I hope corporate gets to read this and fix all that as soon as possible because I like my chicken Tropical. read more

I stopped at this Pollotrotropical yesterday for a basic lunch and I was inside the restaurant for at least 20 minutes waiting for my food. I don't understand why this place and all other Pollo tropical's don't have their stuff together behind the counter. Every single restaurant that I go to they seem to be extremely disorganized and the employees don't seem to care 1 ounce for the customers who are waiting. Customers were asking where their orders were and some of the employees just flat out ignored them and walked away because they didn't want to bother with them. I'd like to go through the drive-through but every time I have gone through the drive-through at Pollo Tropicale they screw up the order so I have to physically go inside explain to them exactly what I want and then they still screw up the order. I think one of the CEOs of this company needs to do an undercover boss and visit some of these restaurants and see how screwed up it is. Granted the food is good it's just a service and the management of these restaurants is beyond one star if there was an option for zero stars that's what they would get. read more

Pollo Tropical - a man standing at the counter of a restaurant - Chicken Shop Near Me - Boca Raton, Florida

don't go late at night, you'll get yelled at for asking for what you ordered. Everyone is stressful and I generally let things slide and am very polite but yelling at customers is not acceptable. read more