Do not bother with this place. I had heard good things about the food from other people so decided to eat lunch there today. Got there and gave my order at 12:22 pm. Simple order - two piece chicken and beans and rice. Got my drink, filled it up and sat in seat about 15 feet away from counter. My number was 366. Well they called 365 and 367 up to 371. By this time it had been 15 minutes. I went to the side counter as there were people in line and asked the black girl what happened to 366. She wandered away mumbling something I could not understand. Well that was it. I waited in line, went up to the counter and demanded a refund. Happened the manager guy was there. He asked what happened. I said I waited now for 20 minutes and no meal and I want a refund to go get a meal somewhere else. He asked the people in the serving area what happened to 366. The same little black girl said "I called 366". I said "do not make this my fault, you called 371 three times and you never called 366". The manager tried to make it right, he refunded my money and as I was taking off out the door he gave me a two piece meal. I will NEVER BE BACK! WAY TOO MANY places to eat besides that one. read more

If I could give this location zero Stars, purely based on the efficiency of service, I absolutely would. It does not matter if you place a web order, hit the drive-thru, or walk in and stand in line. You will be waiting for at least 30 minutes for your order. This has happened to me on a few occasions, but I came back because my family likes the food and I always hold out hope that maybe a location is just having a bad day. Today is the last straw. This place is consistently awful. Grossly understaffed, and the staff that's there is miserable, and I imagine it's because customers are constantly getting after them for screwing up orders. Which they do, constantly. I placed an online order this evening at 7:12 pm. I was told in my email confirmation that I should be able to pick my order up by 7:29 pm. I arrived at the location at 7:33 p.m. and walked into a dining room full of miserable upset customers who had likely been waiting an enormous amount of time. I got in line behind the customers waiting near the online order pick-up sign and was finally able to request my order at approximately 7:40. This is after listening to a number of customers go back and forth having to have their orders corrected. I was told by the person on the service line, who had a hang dog expression on his face and absolutely NO hustle, that my order still needed to be made and it 'shouldn't take too long'. Another 10 minutes went by as I watched this individual putting various orders together which were not mine, which came in long after mine had been put on the line, and only after that time was I told that the chicken bites that were part of my order still need to go in the fryer and would take another 5 minutes. Long story short, I did not have my hands on my order until 7:58 p.m., almost 30 minutes after I was meant to pick it up. The management at this location, and in this area, should be ashamed of themselves for running such a poor kitchen. I don't care if it's a Michelin starred restaurant or a McDonald's - there is no excuse for being understaffed and underprepared for a dinner rush. Do yourself a favor, dear reader, save your money and just go to McDonald's. read more

I have been in many pollo tropical in Miami and I never had such as bad experience as the one I had at this location, I had to wait like 30 minutes for my chicken when they had already given me all my sides then I asked for my chicken and they gave it to someone else and said I would have to wait 20 more minutes, then they complained when I asked them to replace my sides, Poot management, when the manager went up to me only said "sup" and didn't pay attention to anything. All the workers and the manager on charge were rude and disrespectful read more

Not taking proper safety ,no one was wearing hair nets or gloves while touching food orders .also the employees were not wearing masks properly on there faces masks! Below the nose what is the point of wearing a mask when you sneeze and hello covid-19 .Last time I will ever go here !!!gross!! read more

On June 24th at 7:22 pm I went to this location at 4355 Norfolk pkwy to pick up dinner. They only have the drive thru open so because we ordered plantains the lady told us to please pull up in front of the restaurant and wait. Well my mom sat in the car and finished her dinner as we waited for 25 minutes for the plantains. I finally told her to go to the window and ask for them. She went as polite as she could be and asked for the food. This black tall man with a green shirt came out yelling at her asking why did she come up to the drive thru window. My mom told him that it was because the inside restaurant closed. Well the guy that was working there yelled at her like she was a dog and shut the window in her face. Obviously as this is my mother and we are important people in society I got up and went to the window and asked them why they were yelling at my mom? For something they did wrong? We've been waiting so long that she even finished her dinner. And this guy yelled at me to leave and slammed the drive thru window in my face. Now my question is this? He slammed that window twice in the middle of 15 minutes! Imagine how many times he does this stuff to the customers? And the lawsuit that's waiting to happen when he slams it on someone's arm. Now I am going to go corporate with this because I work for the city. This behavior is completely unacceptable and as a employee the government I am going to make a difference. What if it was your elderly mother that got treated that way? Would you be okay with this? How about someone you love? This is not okay and I will be heard! read more

Friendly staff and huge portions. Pulled pork was amazingly great. Too bad there's no tipping allowed as these employees deserved it and I would have been happy to give it. Only issue was that no one had cleaned the tables but employee was in the process. Loved the food and was full when I left. read more

We have loved pollo tropical since we moved to Fl in 2003. But not this one. We've tried 3 times. Each time it was worse. Three sticks. We are done. We are never going back. The food is cold, dry and flavorless. Mu husband ordered a half chicken and they gave him two legs, a back and a wing. He took it back to the counter and the have substituted a leg for a breast. The rice was so salty I could not eat it the beans had no flavor at all. Don't go! read more

If I could give no stars I would. The food is TERRIBLE. The crew working is no better. Not only did they forget three separate things from our order and take thirty minutes to correct it, but the lady serving had the worst attitude and practically yelled at my father in law. The food is dry and stale, like it's been sitting under a hot lamp for hours. I had one of the worst experiences here and I will never go back! read more

I left my purse at the booth when I went to the restroom and my husband didn't realize and went out to the car with my son. When I came out the purse was gone and our table was being cleaned. I went up to the front and the girls had my purse! Awesome right!?! Yea it would have been if the little scum bags behind the counter didn't steal my $70 of cash I had in there. Whatever. The way I look at is is they need it more than I do and lesson learned. Don't count on your husband to watch your purse while you use the restroom. read more

I ate here tonight and it was delicious! Called in my order and used the buy one get one dinner free!! Friendly staff!

Excellent pollo! Very clean restaurant. The staff was excellent. I was starving waiting for my food and they gave me two dinner rolls while I waited. This food was the same quality as a sit down restaurant. read more

I love this place! I can get healthy chicken and veggies on rice or salad for about $6. The food is quality, the prices are great, and the condiment bar just tops it off. I love mixing up flavors. I love that they have flavored unsweetened tea (my favorite). Honestly, this is one of my favorite "fast food" places in the area. read more

This review is about the Tangy Pineapple Salad with Chicken now being promoted. It's TERRIBLE...don't get it. The pineapple is cooked, white (not yellow ) , not sweet, and seems to taste more liked it's been jerked...it doesn't even taste like pineapple. The dressing they give you is just some oily tasteless stuff as well. If you do get this salad, get your own sweet sauce off the salsa bar inside; don't use the stuff they give you with the salad. I got this salad this evening using the $1 OFF coupon. I'm glad I saved a buck. Wow...I thought this would taste as good as it looked on the coupon. VERY disappointed. read more

Wow! Paid at the window and waited over ten minutes for my bowl. A random employee asked if we had a combo, we said no then he disappeared and came back another five minutes apologizing and saying the other girl disappeared. Slowest drive thru ever. Won't be returning. read more

Gave it another shot as I was running errands on my lunch break. Figured since it was a different time of day I might have Better luck. No go- same horrific wait. I'm done. I'd rather eat McDonald's. At least their service and wait times are decent. read more

Everyone is right. I had about 3 bad experiences here and I wondered if anyone had blown them up on Yelp. And looks like they have..This pollo tropicale is a horrible representation of the brand. Service wise and food wise. Believe it or not all 3 times I was charged for something I did not get-all white meat,a dessert, a salad. Not complicated and totally disappointing, but I guess I've got to sit there in line at the drive thru and go through all the dinner plates? I'm sure everyone will appreciate it.. read more

Third Visit. Service incompetent each time. They charge you for items and then you don't receive them. Food is not bad, but not that great. At least on this visit they weren't out of rice and chicken. I was only missing one item this time, they did have it a little bit better. read more

Very disappointed! Had been looking forward to dining here however the food was mediocre at best - small portions, the yucca was drowned in water with no salt, chicken backs were among the portions included, etc., etc. read more

First visit on 2/16, 2013 Palm Bay Rd restaurant . Good service, courteous staff and great menu and sauce bar. I wrote them two years ago to come to this location and I don't know if it helped but I'm glad they are here. We were first hooked on Pollo in Ft. Lauderdale, so I'm so glad they came closer to where I live now. Congratulations and best wishes in your new location. Pat & Ray West Melbourne, Fl read more

So - the food is good. The problem I have with this Pollo Tropical is that as often as I've been to this place, I have NEVER received my entire order as I ordered it. They always forget something off of the tray - and they clearly have everything on the receipt in front of them. Then, when I asked for the rest of my order, they nearly always act as if it's an inconvenience to give me the remainder of the order. Such a shame! read more

I had a great experience. I love this chain. The ones in south Florida. I mean south south near the keys are probably the best ones for chicken. Love it read more

Very good healthy chicken . The service is great good atmosphere . No tip needed since they believe that by you giving them your business they owe you as he customer good service . read more

No chicken after 9!!!! Every time I get off work late I go there to get some chicken there is never any chicken !!!!what is the chicken place without chicken.!!! I one-stroke to be here and it was a no better!!zero stars from me hated it read more

Terrible, awful service. Had lunch here and it was packed. Only a few tables open but they were all dirty, so I asked a girl at the counter to please clean it off for us. She looked less than pleased that I had asked and moseyed her way over, taking the dirty plates. I thought she was going to come back to wipe the table, but instead she went behind the counter and filled orders. Went up again and asked for a lid. She went behind the counter and completely ignored me. One of the rudest, most disrespectful experiences I've ever had at a restaurant. Food was fine but with so many food options in that area, I'll bring my money somewhere else. read more

Customer Service is so bad. SO BAD! I hate that I enjoy their food so much because I'm conflicted every time I am craving it to actually get it or not because of this locations terrible reputation. Rude staff, order is wrong EVERY SINGLE TIME! There is always something wrong and if you point it out you can either tell how obviously annoyed they are that you brought it up or they just say that you, the customer, ordered it wrong. How ridiculous. Been here over 25 times and it's always something! The staff is ALWAYS rude but the food is hit or miss in regards to quality. Half the time it's great and the other half the chicken is overly dry or they are out of something. If this isn't enough, they also charge a 1% hammock service fee every time and no one that works there has a freaking clue what it is for. I keep saying I'm going to write a bad review and I never get around to it but this last time finally put me over the edge when they got half the order wrong then got snappy with my wife telling her that she ordered it wrong and they gave her exactly what she asked for. The only nice and respectful person I've met that worked there was Julien. Please guys, invest in some quality workers who are happy to work there. Starts at the management level. read more

I got the family meal special. However, as you know Pollo does not season their chicken, very bland tasting, and to my surprise there was no Spicy Sauce or the Pinapple Rum Sauce out. I inquired about it and was told that the truck just delivered and they have to locate the sauce. There were quite a few people waiting for these sauces. I got tired of waiting and left. As I said, the chicken is BLAND. read more

Please do not waste your time at this place. Especially at the drive thru. It's not because of the long wait. I do not mind that. It's for people working at the drive thru. They are unfriendly even if you are friendly to them. They will only give you one sauce, even though you can go inside and get as much as you want. Also, there was an item missing from my bag. Like what??? I got gift cards for Christmas and I wish I could return them. Just get on I95 and go to the one in the Viera Avenues where you will be treated better. read more

I'll give it two stars because it was cooked fully. Rude staff

This was our first time at this restaurant. We loved it. The food was hot and fresh, the staff was very nice and gave us suggestions. I wish they had these in Western NY I would eat here over any other type of fast food restaurant. Healthy and tasty. read more

So I'm usually pretty happy every time I dine in at pollo tropical but their drive thru service? Horrible. I try to dine in as much as possible because of past drive thru experiences but last night, we decided to try the drive thru one more time; bad idea. We ordered a 1/2 chicken platter and a tropical trio. It's a Saturday night and having worked in the restaurant industry, I was okay with the wait because it's to be expected on a weekend night. After 15 minutes of waiting we were given our food. Once we arrived home, ONCE AGAIN my order was incomplete. The 1/2 chicken was missing a side and the trio was missing the roast pork! The chicken itself was charred and completely dry. Their new BBQ ribs were over cooked to the point, it was nearly impossible to get the meat off the bones. It was just all a mess! I get that during a dinner rush , it can be crazy but come on, you should make sure you're giving the customer everything they've paid for. I had to drive back to the restaurant only to be told that I had to wait but not even an "I'm sorry". Definitely will never use the drive thru service again and may even avoid this pollo tropical. Sad but most likely. read more

We were so excited for pollo tropical to open since we loved them when we lived down south! What a disappointment!!! Today we waited at the drive Thur for 15 min with one car in front of us then once we went to order we noticed the lady just left after waiting so long we'll once we went to order we know why now! They were out of chicken!!!! They then told us we would have to wait 15 mins another 15 min! We left Every time we go they're always out of chicken either boneless or bones in! Every time there's something! I mean pollo does me Chicken in Spanish you would think they wouldn't run out but yup every time! Also rice has no seasoning and most of the time hard! The black beans are usually watered down! read more

If you do takeout check your order before you leave. They really don't care when they get it wrong or leave part of your order out.

Eat here 2 or three times a month. Not bad, not great price is deciding factor. Cheap. Ate there last week and totally unhappy. Six tables empty inside, and we could not find a clean one. I mean sloppy dirty. The relish area was disgustingly dirty. No more. I'm done. read more

We were there with our 4 children under the age of 6 (which just in itself is stressful to eat out). The staff was knowledgeable and helpful during the ordering process and the food was hot and delicious. The restaurant was clean and we were all able to eat and be satisfied for a reasonable price. Even an employee went around the restaurant to make sure everything was going well. Great dining experience. read more

Decided to return and as of now the food is very good. Drive thru by a lady named AMIEE was perfect on three occasions. Keep up the good work!! read more

Pollo Tropical is one of my favorites! The new store in Viera has done a good job. My only disappointment is that it lacks the "Caribbean Experience." When I go to Pollo Tropical, I want to hear the MUSIC! Big Band and Smooth Jazz just don't lend anything to the overall dining experience. Calypso, Reggae, and Latin music would definitely spice up the atmosphere! read more

I actually already really like this place so therefore I knew what to exoect. The service was friendly and fast. No complaints. They were running short on melon iced tea and a very nice young girl ran in n the back and filled up my drink. The food was fresh avd hot..for fast food I really liked it. read more

Made a $65 order online and once we got to our destination and unpacked it we realized $15 worth of food was missing. Couldn't reach them via phone to complain and live too far away to go back for a refund. Bonus - because of the missing items we didn't have enough food for our group. read more

I always wanted a Pollo Tropical here in Brevard but after eating at this location I'm more than happy to start making the drive to Kissimmee again. I've given this location at least a dozen chances to change my mind but I just can't waste my money here any longer. Let me say that I have never had any problems with the employees they are wonderful, very courteous and do their jobs well. The quality of the food though over the last 6 months has gotten considerably worse. This location was never exactly like it's counter parts but was always ok. I typically order the boneless chicken breast plate and it was good but the last few times I've ordered it, it's had a problem or four! Missing onions or lime, over cooked and dry chicken, under cooked chicken (are you trying to kill me?!), roll soaked in juice from the chicken so bad that it's soggy, under cooked corn shuffle, under cooked green beans. So... I changed it up to the wraps... and was disappointed at every turn. First one I got was a tangy pineapple wrap it was great! Last year. This time the seasonal product came around I ordered two when I opened them they weren't the pineapple but the original version and the wrap was so mushy I has the throw them away. Take two just tonight the chicken inside was over cooked and there wasn't a peice of pineapple to be found. My boyfriend got the fajitas and all of the "sides" sour cream, lettuce etc were FROZEN. So... unfortunately, I won't be back. The mac and cheese is pretty consistent. read more

I'm sorry I wanted to like it so much because I LOVE POLLO!!! But not this one. I have been to many locations in Miami, Fort Lauderdale and Orlando. Being a Miami native and all I was very excited about them putting a Pollo Tropical here until I actually ate the food. My girlfriend ordered her Tropi Chop with onions and peppers. She LOVES onions but let me tell you they must have been rotten or something before they were cut up because it was the most DISGUSTING taste I have ever had in my mouth. There was a mound of them on top because she asked for extra so it literally made the entire tropic chop taste rotten even after taking them off because the onion juice. We also ordered a whole chicken with yellow rice and black beans. The chicken was cold and looked like it had been sitting there for HOURS not to mention the yellow rice is a joke. No flavor, more like something you would get from a Chinese buffet. The black beans were laughable as well. Im cuban/dominican and know what black beans are supposed to taste like. Goya canned black beans would have tasted better. They had no flavor what so ever. We were given a full refund, thank god. But that didn't make up for the taste that was left in our mouths. Never EVER going back. My favorite Pollo Tropical is in Miami on 37th ave and 7th st NW Miami, 33125. I will never return to this sad excuse for Pollo Tropical. read more