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Pollo Tropical

2.2 (130 reviews)
Open • 10:30 am - 12:00 AM (Next day)

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Pollo Tropical Photos

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POLLO TROPICAL ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for groups
Outdoor seating

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Large Tropichop
Jarrod S.

Kind of surprised by the low reviews. Came here during a visit for the holidays and the service was fast and the food was prepared well. Had my usual black beans and white rice with chicken. Only criticism would be the tostones were a little well done. Had plenty of sauce available when asked and it was the food I remember from my time living in south Florida. Would come back again!

Lyndsay V.

Upon entering this location, we weren't sure if we were gonna stay. The location is definitely not the cleanest one we been too. The women's bathroom was the worst. The service was ok, not bad but also not great. The food came out in a decent amount of time and besides being out of a sauce that was supposed to be with one of our meals (and wasn't told they were out before ordering) everything else was correct. The food was the best part. Everything tasted great, the only reason for the 3 stars is the food.

a receipt for a car seat
Vicki S.

This place really needs to close. We have nothing but problems every time we go there. I vowed never to return to this restaurant. Last time I posted about the horrendous ordeal and they sent coupons to try to make it up to us. It's been months so I figured why not give them another chance? We wanted Cuban sandwiches. As soon as I ordered she says "we don't have any cheese". I was going to leave at that point but decided no biggy. I've got cheese at home. So I tell her I'll put my own cheese on it at home and then she says "we don't have any ham". WHY are these people in business???!!!! Adios muchachos! We went to Mac Donald's where the food they advertise IS actually for sale!

The storefront of Pollo Tropical. Not hard to miss as it is a stand-alone building.
Jan-Michael T.

Here in the Melbourne/Palm Bay area, there are plenty of Caribbean or Jamaican restaurants that make some of the best food worth eating. However, if you want food of such on-the-go quickly, then you'll have to go with a specific chain: Pollo Tropical. Located near the Hammock Landing, the east side of Norfolk Pkwy. next to Buffalo Wild Wings, Pollo Tropical specializes in Caribbean-style food but with a fast food approach. You can get numerous dishes either it be ribs, beef, or chicken along with sides that fit the Caribbean palette such as red beans and rice, corn casserole, cornbread, plantains, and such. The prices for the food aren't bad either as they average the high end of single-digit pricing (so between $6 to $9 for singular menu items of worth). For those who prefer to dine-in, the restaurant is clean and designed to fit the theme. You'll notice plenty of Caribbean themes within Pollo Tropical's interior all centered on a color palette concentrating on yellows and greens. Chairs are not bad but not the most comfortable seating around. Staff is generally friendly. Restrooms are clean. Probably the biggest reason I keep coming back again and again to this place has a lot to do with the ridiculous number of free single-serving chicken meals you get. I don't know if you know this but every time you buy something there, you'll get a coupon for a single-serving chicken meal for free if you follow the instructions for a survey or sign up for text messages, something of that nature. I don't mind a bit of spam for free delicious food so why not. Ultimately, I will say that Pollo Tropical isn't the best Caribbean food out there. I've been to the Caribbean, specifically Nassau, Bahamas, multiple times and the food they have is far superior to what Pollo Tropical can dish out. Still, for what Pollo Tropical does, it is satisfactory when you add in the speed they have in delivering.

Veggie TropiChop, if you can even call it that... $7.35 before tax...
Cassidy S.

This location has provided multiple poor experiences. My S.O. was excited to try Pollo Tropical for the first time and I wanted to try the Beyond Meat vegan TropiChop. Unfortunately the website continues to advertise this, yet it is not listed on the online menu. I settled for the veggie TropiChop. We placed the order through Postmates and I found it odd that the individual items were more expensive on there, but the free delivery offset it. The delivery driver texted us to say the restaurant was out of the fried yuca and they would sub in fries (fried yuca was more expensive, and we were not given the chance to select a different side). Our driver ended up getting a flat tire--it happens, not her fault--so we drove out to meet her an hour later. When we opened the food at home, we found that none of the five sauces were packed--just ketchup for the fries. Also, my veggie TropiChop that I selected "all the way" for all toppings came as bowl half filled with yellow rice, onions, and corn. What even? This was $7.35 before tax and I could have gotten a simple side of black beans and rice for less than half that price. My S.O.'s entree came with black beans so I have no idea why mine didn't? I contacted Pollo Tropical's customer service to give them the heads up about these problems. The rep just said they'd forward this along to the district manager and couldn't do anything more because the order was placed through Postmates. Even though Pollo Tropical is the one 100% responsible for messing up the entire order. Yikes.

Yellow rice (blob)

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7 years ago

Horrible! Thirty minutes for an order that they said would take 2 minutes then it was awful. Don't go here. Thr worst!

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6 years ago

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4 years ago

Worst pollo tropical Location ever ! Always out of something never consistent and they close super early

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4 years ago

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8 years ago

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10 years ago

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5 years ago

Understaffed and this is ridiculous but this place has been closed forever and they can't even get it straight

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12 years ago

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8 years ago

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7 years ago

This Pollo is awesome! Prompt service, great food and very clean. Thumbs up to the manager!!

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13 years ago

Dirty, small portions nothing like photos on wall. Cockroach roaming around the sauces.

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7 years ago

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8 years ago

Food was very good. Quick service & the atmosphere was very welcoming. My favorite place to eat.

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5 years ago

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8 years ago

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7 years ago

Food great male manager doesn't know or care about customers female manager knows how to run a business

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6 years ago

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Hangry Joe's Hot Chicken

Hangry Joe's Hot Chicken

3.5
(31 reviews)
2.9 mi
•$$

Delicious chicken, hot waffle fries, well seasoned fried okra and excellent funnel waffles. We had…read morethe #1 Sando and #4 messy Sando. Service was great. Plenty of seating and open until 4:00 am. Loaded waffle fries, chicken wraps and funnel fries were also delicious.

This is a new place in towel it's hard to catch him with open with the hours that I've been…read moreworking. They're finally open when I was in the area and stopped at. There was nobody at the door and nobody behind the counter and a sign that said order at the kiosk. It was a little odd it really gave ghost kitchen vibes. What's the order was entered into the computer and paid somebody came out from back of the kitchen and began to make my food. I'm not sure if he even said hello to me but he did his job perfect. Once it was done he put it up in the window and I was able to take it. The store is a great paint shop inside it's just so weird that you can't sit there and eat your sandwich. Now the chicken sandwich itself seemed like it was massively over size. I had chicken breast hanging out both sides of the bun. And it wasn't a crappy Patty that you're used to at normal fast food places. It was pretty good a nice juicy and a Buffalo wasn't too spicy it was great. Only question is that these chickens at their serving up have such big boobies that I'm wondering if this is a Turkey breast. Of course it's not a Turkey but it's so big it'll make you think it was. Overall I'm looking forward to coming back and trying some more menu items.

Photos
Interior
Interior
Soy Garlic Naked Chicken Wings
Soy Garlic Naked Chicken Wings
Chicken sandwich and waffle fries

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Chicken sandwich and waffle fries
Breakfast In Havana

Breakfast In Havana

4.7
(95 reviews)
2.7 mi
•$$

We have wanted to try this place for awhile now and we are so happy we did!…read more I ordered the Spanish chorizo. It was very good. I wish I had purchased sauce to go with it as the sausage wasn't as spicy as I would have liked nor the omelette as moist but it was still delicious. My side was the fried plantains which you can't ever go wrong with and to drink, an iced caramel cafe con leche. The drink was strong and tasted very good. For $5 that was a decent drink. My husband had the Big Cuban and wanted to go back a different day soon after to get it again. We didn't because financially it would have been a poor decision for price and gas but still that says something! We will definitely be back when we are in the area. It's cute inside- and can get busy so I'm told. They have a counter to order and they bring your food to your table.

Experience: It was 10:00 on a Tuesday and we stopped in for breakfast…read more Facility: this is located in a strip mall and you might miss it if you're not paying attention. It's a small place inside with tables and chairs and could maybe fit 30 people. You order at the counter and they bring it out to you. Service: it was great, and Gia was so nice! They were very patient and accommodating to our requests. And also patient as it was our first time and tough to choose what to try. Food came out fairly quick and was fresh and hot. Food: Amazing! We loved the torta type omelettes filled with veggies and meat. We ordered the ham omelette with maduros (sweet cooked plantains. I lived in the Caribbean for 10 years and these were the best maduros I ever ate. They were so yummy crunchy caramelized on the outside and sweet and soft in the middle. Just perfect! I ordered the vegetarian omelette but added sausage and cheese. LOL! It was soooo good. Then I ordered grits on the side... they were so creamy and tasted just like sweet corn. Overall: we will absolutely be back! The food was soooo good. And they had so much more things we want to try now. Thanks yall!! 5/5!

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Breakfast In Havana
Picadillo Hash
Picadillo Hash
Breakfast In Havana

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Wawa

Wawa

3.6
(31 reviews)
2.8 mi
•$

Wawa's is a local gas station convenience store chain that really has it all. I come from a land…read morewhere 7-eleven reigns supreme, but in this neck of the woods- Wawa is where it's at. One thing that really sets it apart is their curb side pick up where you can order online, pull up and have your snacks, drinks, etc delivered to your car. The 24/7 hot food cafe seems to be a hit. Even on Christmas at midnight they were serving up Mac and cheeses, sandwiches and everything else! Another very automated experience with you ordering on a kiosk and waiting for your number to be called when your food is ready. For me, I was keeping an eye out for all the snacks I haven't seen before. Herrs ketchup and old bay chips were on that list ( ketchup chips yay, old bay nah). They also do self check out -- making it a really fast and fun experience.

Improve? Customer Service and general decency of employee. Yes I am singling out the "older lady"…read more( no shade as so am I) short, with menopause belly to match, and red/blonde hair and glasses working NewHaven store today before 8 am. Ice was out on fountain drink machine. I took what little ice I could manage to show her and tell her that it was out. She rudely said she would have to charge me for it. If I didn't like it, I could talk to the manager. I did and the manager apologized. I still walked away with a terrible scar in my memory. I never used to shop at Wawa for anything now I get gas and sometimes food. I love that they have fresh pico to put on my breakfast sandwich. On positive side, I also their clean bathroom promise. I have been traveling lately. I have been told that the charge is for the ice not the cup. I have not been charged at times. Not once was I told I'd have to be charged for something that I didn't get! ( and would melt away in no time) this lady did not know that seven hours prior I had just filled up my gas tank. I make the choice to shop there and get gas there which I can just as easily do at RaceTrac. Their bathrooms are pretty clean too . ...and their pizza is pretty good. One bad apple!

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Wawa
Wawa
Wawa

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Cheddar's Scratch Kitchen

Cheddar's Scratch Kitchen

3.5
(367 reviews)
2.8 mi
•$$

I don't understand the 3.5 average. Went for a family dinner…read moreparty of five and arrived middle of dinner hour. House was full and there were plenty of staff. Our server Cassie was a perfect balance of attention and space. We ordered entrees only. Country fried steak was well done and the white gravy complimented the breading well. Portion of the sides weren't huge but perfect size. Fried Shrimp plate was a good portion and the shrimp were crispy. Added a side salad for 99 cents. Good ranch dressing. The grilled white fish was also very good and was prepared blackened. Flaky moist portion and the fries were delicious too. Chicken tender salad was bright and fresh. A large portion too with half being taken home for lunch the next day. Saved the worst for last and it was flavorful but could have been a tad crispier. The Monte Cristo sandwich. The berry spread was really good. As I said not sure why the low average. It is quality comfort food with large portions and the staff has always been on point. Give them a shot and form your own opinion....willing to bet it will be good.

Food: The Red Beans & Rice was tasty but that's where it stops. I feel quite confident the chicken…read moreis the lab grown chicken. Texture was way wrong and without the breading you can certainly taste the oddity. Gross. The mashed potatoes and gravy were nearly flavorless. Service: The waitress did well and the wait times were acceptable. Ambience: The restaurant was adequately clean accept for the men's restroom, disgusting. While the restaurant was clean you can tell that Cheddars is on the way out. I do not recommend.

Photos
Our Santa Fe Spinach Dip is prepared with creamy cheese, topped with sour cream & served with freshly fried tortilla chips & a side of salsa
Our Santa Fe Spinach Dip is prepared with creamy cheese, topped with sour cream & served with freshly fried tortilla chips & a side of salsa
Our Honey Butter Croissants are baked to a golden brown and drizzled with house-made honey butter.
Our Honey Butter Croissants are baked to a golden brown and drizzled with house-made honey butter.
Strawberry Texas Frozen Swirl: Frozen Texas Margarita swirled with strawberries.

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Strawberry Texas Frozen Swirl: Frozen Texas Margarita swirled with strawberries.

Pollo Tropical - latin - Updated July 2026

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