I am Peruvian, very proud of our internationally recognized cuisine, and I always like to support Peruvian restaurants when they truly deserve it.
Nowadays, many restaurants sell a so-called "culinary experience," which should include not only the food, but also the way customers are treated -- regardless of whether they dine in or order takeout.
I have been to this restaurant many times, as well as to Cvi.che 105 at all of its locations, and I have always had good experiences, specially good food. Unfortunately, this time the experience at this location was extremely disappointing.
Because of its location on our way home, we placed an online order for pickup. When I arrived, I politely asked if they could include the free appetizer they normally serve to customers who dine in called "aguadito".
The manager immediately refused, saying it was only for dine-in customers. Even after I pointed out that I was paying the same price and leaving the same tip, I was told that management had decided not to include it for online orders.
This response was so ridiculous and absurd. At almost every Peruvian restaurant, when you order takeout, they include "canchita" without even being asked. In this case, I asked for it and was still denied.
Honestly, it felt like at the pickup counter they wouldn't even offer a glass of water if you asked, despite the fact that I was purchasing two rotisserie chickens with fries at a price higher than many competing restaurants.
And believe me, this is not about the small appetizer itself. It is the response that makes you upset. That appetizer, which is served to every dine-in table, probably does not even cost a dollar, yet they choose to say no to a loyal customer who is spending his money at their restaurant. That kind of attitude is what leaves you feeling frustrated, angry and unappreciated.
It is clear that Chipoco's managers do not understand that the "experience" should apply to all customers, not just those sitting at a table. Or perhaps they fail to realize that there are many excellent Peruvian restaurants nearby, offering both great food and proper customer service.
Good luck to Chipoco at the Sawgrass location. I hope management changes its attitude, because this is exactly how restaurants lose loyal customers. As for me, I will not be choosing this restaurant again for any future "experience." read more