Smaller location right next to the Pittsford Library but the same great pizza. After a busy morning at the nearby bills camp we wanted a quick bite to eat . Nothing is better than a hot fresh slice of that hometown favorite. Lots of parking behind the building with just a few out front. They open up on Sundays at noon... perfect! The lady working the counter was friendly as there was a good crowd as she opened. She was fast as the line moved with ease. read more

Pontillo's Pizza - Pizza Near Me - Pittsford, New York

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Came here because it was close to the library and I have to say, this is one of the better thin crust slices I've had. I had a slice of the buffalo chicken and it was decent. It's served with a blue cheese dressing to dip the slice in so if you don't like blue cheese, you can easily avoid it. I was concerned about the crust after reading some reviews but the pizza was perfectly cooked. Crust had a nice crisp to the bottom but not overdone at all. A great chew and very tasty. I love that you can see the mixer and flour where they make the pizza dough so you know this is being made on the spot. The small pizza is perfectly sized for a smaller kid and adult. Inside is small but there's enough seating when the weather is not great outside. All in all, a great place to feed the pizza craving! read more

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We came in randomly to see which slices of pizza they had and I saw this broccoli and tomato pizza so I ordered 2 slices. Service was great - they heated up the pizza and within a minute they were brought out to us. I was surprised by how good the pizza was and there were ample toppings. The crust was crispy on the outside and fluffy on the inside. Very happy with what I ordered! read more

Pontillo's Pizza - Pizza Near Me - Pittsford, New York

Got wings and pizza that was not very impressive at all. The crust was very burnt and dry. The cheese was excessive and overwhelming. Wings were cooked very much. Not a big fan of sloppy wings, read more

Pontillo's Pizza - Pizza Near Me - Pittsford, New York

This place is nuts. I guess a place for kids to get a slice. Wild experiences trying to call for a sub or pizza .horrible across the board multiple times. Close to my house is the only reason I've been more than once. Have never met someone at this location who gave me a positive experience. Pizza is mediocre . Subs are absolutely garbage, drive 4 mins to wegmans read more

We were excited that the village location had reopened but their pizza crust was rockhard on the bottom... Almost unable to cut through. We like to order the barbecue chicken which was good although not too much chicken. read more

Pontillo's Pizza - Barbecue chicken pizza - Pizza Near Me - Pittsford, New York

Got a large cheese pizza. It was partially folded over and just a mess. Was told that they would only give me a credit for half off my next pizza . read more

Pontillo's Pizza - a pizza in a box - Pizza Near Me - Pittsford, New York

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This hit the spot. The pizza was hot, tasty, and just what we wanted. Wings were good too

No gloves on food handlers Long hair not tied back when handling food 1 hour wait for pizza Pizza was terrible read more

Pontillo's is consistently good. Quality pizza or wings. Staff is the best. Will order there knowing it will be delicious. Thank you.

Wow. I don't even know where to start. We ordered a pizza for delivery, half pepperoni and half sausage and pepper. The pizza came with everything all over. Okay, understandable mistake but also, somehow the dough was not cooked. Like literally in straight dough form, out-of-the-fridge style. I called and they offered a replacement. Fair. But then it came an HOUR later, still undercooked, still wrong toppings, but now with bacon. This is an amazing level of incompetence. I can't even. read more

Doors are always wide open with no screens, flys everywhere, I mean do I have to go on? I seriously can't understand why anyone would get a pizza there? After all that's happened at that place the owners should just sell it and be done with it. Let someone who will take pride in owning the business have a shot at it because it's obvious the current owners could care less. The place is an eyesore and a dump. If I could give no stars I would, if you value your health go somewhere else! read more

I enjoy the pizza at pontillos in the village of pittsford, but I just had an experience that was surreal. I went in for a slice around 5pm on a Tuesday evening and the following occurred by the employers: 1. One employer telling the other to get the fuck out of his face sarcastically 2. Several of the employees swearing very loudly with customers in the restaurant 3. An employee vaping while behind the counter 4. Loud Conversation about gang bangs 5. Additional inappropriate conversation and swearing for any public establishment. 6. I asked for a manager and he said the employees were talking about the news!!:). Eventually, he said I was correct that this behavior is inappropriate, but seemed ok with it, like it was normal I emailed the central office to express my concern as a customer and resident of the town and I'm waiting to hear back. Pontillos has been a staple in the village and it seems obvious to me that there needs to me an overhaul of their management team and employees. WOW...just WOW!!! I'm Still in disbelief over what I just witnessed in addition to the managers response and complacency. read more

Visiting family and wanted wings. They said my order would be ready in 15 minutes. When I arrived for pick up after 30 minutes, the order was not ready (Wednesday night, not busy). Waited another 10 minutes for the order with no apology. Cost for 10 chicken wings was listed at $9.99 online. The menu in the actual restaurant listed it at $10.99. They charged $12.50 and when I asked why the difference, they said oh, those are old prices with no other explanation. Wings were maybe 3 out of 5 stars but nothing great. Not worth the terrible service. read more

I love their garlic white pizza with tomato and broccolis. We usually get the pizza ourselves so we can really say much about delivery. I tend to ask for a thin crust and they do a good job. read more

Let's just start by saying I am a pizza fanatic and this Pontillos has the best. I've worked across the street for 5 years now and have never been disappointed with their pizza. Every time I order a whole pizza or even grab a slice for lunch, it is amazing. I've tried other Pontillos locations and it just doesn't compare to the one in Pittsford!! read more

Pontillo's Pizza - Half pepp half cheese!! Mmmm - Pizza Near Me - Pittsford, New York

Nobody beats Pontillo's in Charlotte. Not even close. Best pizza I ever had. Never disappointed.

Head on over if you want burned pizza and overpriced drinks!

I ordered 9 pizza's for my team hockey party. The pizza arrived on time and was hot, delicious and filing- kids and parents raved over how good it was. Thank you Steve and Ron for your excellent customer service and support of youth hockey. It was a pleasure working with you both. Lisa M read more

I spend time in Pittsford regularly for work, but I live in VA. Been here two or three times, once in the middle of a whiteout snow storm in December when EVERYONE in Rochester had rolled up the carpets and hid indoors. This Pontillo's was still open and so thankfully I had dinner. It's a local style pie, kinda reminds me of being in college. It's above average, a solid 6/10. If I was in a generous mood and walking off a couple beers from a nearby bar, I'd probably give it another star. read more

okay so my friend and i were trying to order some food for pickup tonight and we called them considering online it said they were open until 11. when we called someone picked up and just yelled "CLOSED" into the phone and hung up. shocked by how rude that was, my friend called back to tell them how that was so rude and what seemed like somebody else, picked up the phone. he said "pontillos pizza. sorry we are closed." and my friend said back very politely "okay but whoever answered the phone last just yelled closed on the phone and hung up that was pretty rude" AND THE DUDE HUNG UP ON HER TOO RIGHT THEN. some RUDE ASS employees but i gave them two stars because they're food isnt bad read more

Marks Pizza is better. Service stinks at the basin. The Pontilos is much better in the Pittsford Village. Basin pizza you never know what your going to get. This review is from several folks that had a get together! read more

Pont's. Everyday after highschool - buffalo chicken pizza with blue cheese and country sweet mixed dipping sauce. There literally is few things that are better. Awesome pizza no doubt about it and they do buffalo chicken awesome! Highly recomended :D read more

Pizza is completely subjective, okay, I get it. But Pontillo's--in Pittsford--is the only pizza place around that I will drive across town to get a slice. The crust is thin, crispy, and delicious, and the pizza sauce is tasty without overpowering the other ingredients. Since my brother was a professional chef at the The Four Seasons Hotel in Boston, MA, and he also believes it's fantastic pizza, then I feel even better about recommending it to folks. Go out and buy a slice. You can't go wrong. And hey you can drop by the Pittsford library next door and borrow a book too. What a combo. read more

REPOSTING MY REVIEW AS IT IS FILTERED - here goes Well I guess it must be an acquired taste. This pizza is anything but authentic - so I can only think that it is an acquired taste - as it was Generic, dough heavy, white boy, bland toppings and nothing authentic pizza. Sure they are busy - but so is McDonald's Subpar and bland. Waste your calories some place else. read more

Best pizza around, worth the drive for me. I get a classic cheese and pepperoni pizza well done, and medium buffalo wings extra well done. Always cooked to order, crispy and great flavor all around. The wing sauce is close to a true medium, slightly on the milder side. Service is always great. read more

This pizza is the BEST! I go here for work and enjoy getting a few slices and having them for lunch..its absolutely amazing! The crust is thick and its delicious! Please go here and you will not be sorry....wonderful pizza. read more

Pizza is good. Wings are even better. To the person who says nothing in NYC compares ... people are entitled to their own opinions ... but, I strongly disagree :) Any regular old Ray's pizza chain is much better. Still a good slice at Pontillo's though. read more

They charged me 50 cents for buffalo wing sauce, which their other locations give for free. Without buffalo wing sauce their pizza is so dry and flavorless it is not worth eating. read more

Food is marginal at best. Charged an additional 4% for using a credit card and this isn't posted anywhere that I could find. They have also got my order wrong twice in a row and the person at the register had an attitude problem - treated m like I should be thanking them instead of thanking me for my business. We have many choices in Webster so spend your money elsewhere and get a decent value for your money. Sorry, used to be good, but now is less than awful. read more

I walked in on a Tuesday night it was not busy, they had no slices of pizza ready, I asked them how long until slices of pizza would be ready. The lady at the counter said 10- 15 minuets. I walked home then came back 20 minutes later no slises, I said how long will it be until the pizza is out. The lady at the counter said 10-12 minutes. This is not the first time this has happened. read more

Egads!!!! (can't use the word I want since the manager called me an A_____e !!! I am not kidding! Girl took order on phone, repeated it twice, got it right both times ( SHE WAS THE ONLY REASON FOR THE ONE STAR!!).........when it arrived it was ridiculous!!! A julienne salad had just lettuce some mozzarella cheese, and PEPPERONI when I clearly said no ham or pork products! I ordered a meatball sub for my husband and he got two. When I called to complain, a man ( wish I go his name ) yelled at me and told me in essence that I was acting like a fool and an A______e. Sorry, Pontillo's does not teach Customer Service Classes, you need to, but then again I was an Investigator for the New York State Department of Labor and taught the courses as well! We shall not return, I am sorry that one bad apple had to spoil our taste for a "time-honored" establishment such as yours. Send them back to class! Thank you so very much. read more

I ordered sub from restaurant yesterday and they brought the wrong one. Promised me credit when I ordered again. Called today and was told I would have to pay additional delivery fee (by manager frank) because it was not the driver's fault. I said it was not mine either. Frank said Pontillo's mistake did not mean it had to pay driver to fix it. Would not tell me owner's name so I could write to complain. Customer service fail. No longer interested. read more

We order from Pontillo's in the Village of Pittsford often. This time the pizza was inedible. A weird taste that we could not identify. Called the store and spoke to manager. He was anything but helpful. Told us nothing was wrong with the pizza. I'm sorry but we know the difference between good and bad. Also, there seems to be no way to contact the corporate office. This saddens me as my family, when I was a child ordered from Pontillo's in the '60's and it was always consistently good. To not be able to contact the owners to discuss issues is not a good sign. read more

Ive had two horrible experiences with this particular Pontillo's, the first time i had an issue I was very flexible with the issue that was going on me and my friends ordered a pizza around 10 pm ...called over three times to get a pizza which didn't end up getting here until about 12 AM because they forgot about it. when we called the first time they said it would be 20 min second time another 20 mims and third the same answer the fourth time we called they said they had forgot and it would be on its way soon. they did give us a 10$ voucher so none of us were very upset and let it go..... but the second time at about 10 pm i called and was answered with a person yelling CLOSED on the phone then hung up on me. called back again since it says they are not closed and addressed the previous yelling of them being closed and got hung up on once again... so unprofessional. i wouldn't recommend this pontillo's unless u wanna continually be hung up on and wait over three hrs for a pizza. read more

i really like pointillist, however the website said it closed at 11, so i called and someone who picked up screamed "CLOSED" in my ear and hung up, insanely rude. read more

Good pizza, but worst customer service in any business in Rochester. They will never get my business again.

Been getting pizza here often whenever I'm at my parents house, and starting to use the Yelp account more so here I go.I have never had a problem here usually get deliveries every Sunday's because the whole family gathers at my parents house. delivery is always under an hour which is awesome! A few times I've order for my brother at the house and one time they charge me a few bucks extra as a mistake and they even corrected that! This place often gives memories from high school most of our lunches were spent eating at tillos but at the bushbells basin one, that sweet Calorific sauce and a pizza for 2 bucks couldn't beat anything and often the owner would give out free slice token to the high school kids! We only get pizza here because the basin one is out of range, but this one is great as well! read more