Some experiences last a lifetime; just like this one. I saw that this gun shop changed ownership and was now under "new management" so, because I live a convenient five minutes away, I excitedly walked in looking to meet the new owner or employees and browse a bit. I walk In to dead silence, even though, who I assume is the owner, saw me walk in and was at the front counter. I browse a bit and make my way over to where he was standing and introduce myself. Then quite innocently ask him, "so, are you from Parker?" He says, "I prefer not to say". And that's it. With awkward silence, I walked out very weirded-out by this interaction. Too bad; I'll never set foot back in this place again. read more

Was in the area and decided to go in and give them a look upon discovering they were under new management/ownership. Was trying to find ammo or Glock accessories/mags. The premises are dingy and sparse, with limited selection on everything. They have some antiques (which are marked up to reflect paying the store's overhead and to which alternatives can be found if one does a basic Internet search) and some carry pistols; some rifles, but very limited selection, as well as a selection of "high cap" mags. Ammo selection was extremely limited and higher in price than the market rate. I was not greeted upon entry, nor engaged or offered help. This is ok as I'm one who prefers to be left alone to browse, but the staff didn't acknowledge me beyond answering questions, which seemed to be more of an inconvenience for the guy at the computer. Overheard a phone call while there; the caller was looking for a SCAR. The gentleman at the computer was rude and curt with the caller, then provided inaccurate information regarding availability, saying he couldn't get one and no one else could either. He also failed to offer alternatives to his shop for the caller's needs. A previous customer came in after having shot his new Glock over the weekend with basic upkeep questions and needs. The staff was poorly educated on what to offer and use, as well as useful information beyond Glock marketing material. This is a poorly managed shop with poor selection and high prices. Avoid if there are other local options. read more

Formerly Rocky Mountain Guns and Ammo I came into this shop when I saw that it was under new management/ownership as I had a poor experience with the previous operation. I needed a gunsmith and found Billy Mayfield working in the shop. I need a Winchester Model 21 worked on as this is a pretty expensive gun wanted someone that was competent and confident that they could do the work. Mr. Mayfield assured me he could but told me he would have to take his time on the work. I said that was ok but didn't understand that after months he would have done nothing on my gun. I called Mr. Mayfield checking in for the fourth time to get a status on my gun. I was told again that he hadn't even looked at it yet so I told him that my wife was in town and would stop by and pick it up as I wouldn't wait any longer. This shop is back on my no go list and I won't try them again. read more

I bought a Glock 17 Gen 4 from Pony Express Firearms yesterday. I worked with jim there over the phone and in store for the purchase and required paperwork. Jim was pro and helpful. The Glock is--well, it's a Glock isn't' it! Chris read more

I went in today with every intent to buy a rifle. The guy behind the counter was rude and acted like he didn't care if I bought a rifle or not. So, I went elsewhere and bought a rifle there. If Pony Express Firearms doesn't want my $300, that's fine with me! read more

Went in to have an old rifle repaired. They said it was worth a few hundred $ and would cost that or more to fix. But they would give me $150 toward a new one or $50 cash. That the owner like tinkering with guns and would fix it on his time for own use. So I took the $150 toward a new rifle. Then found out it was repairable and likely worth well over $1000. Buyer beware.... read more

This shop has been around Parker for a hot minute. Decided to go check them out for my most recent firearm purchase. They were polite when I entered and helped me place an order for a Glock 17 pistol they had just run out of. They were helpful answering my questions about the firearm before I completed my special order. The firearm came in within 2 days of ordering and they reached out to me the second they received the shipment. Quick and easy. I personally didnt experience the same type of visit others seem to have had with this shop. I will say the stock is low compared to others stores. However, if they can get what you want quick and at a better price than big box stores, and similar to online pricing, why not support a small, local shop. read more

I visited this shop a couple months ago. My service experience was quite a bit different than the other reviews. When the older gentleman behind the counter asked if he could help me with anything, I told him I was in the research phase of choosing a CCW pistol. He was very informative. He went over advantages of revolvers vs semiautos and vice versa. He discussed concealabilty traits of different pistols, and had no problem letting me compare a couple side by side. He showed none of the classic gunstore traits of brand elitism, and still had some good things to say about even the most inexpensive selections on their shelves. Overall I was pleasantly surprised with his openness and willingness to share information and experiences with someone he knew was not there to buy. Only thing keeping this review from being 5 stars is that their pricing is a bit higher than average in the area. read more

Just stopped by for a little ammo. Never really been a big fan of shops that keep their ammo behind the counter, but it's no big deal. I told the employee at the shop I was looking for ammo and what size he said he had everything I was looking for and then I stood in front of the counter for a wile. I expected him to walk back and show me my options as far as brand, but he just stood in the same spot. I tried to see what brands they had myself, but the way they have their ammo set up that didn't work out well. I asked asked hi on m what brands they and and he listed off a few. He continued to stand in the same spot until I asked a box and then he told be he didn't have it. Really wasn't a big deal, but when I asked for another box he told me he had he didn't have it either it seemed a bit ridiculous. I settled another brand of the same caliber. When checked out I wasn't given or offered a bag or receipt. I also realized that the boxes I got had been smushed. Note: the new management sign was in the window when I went there. read more

The guy behind the counter just ignored me and then gave one word answers to all my questions. There are so many better places to go.

It's really too bad that when people own a business they don't understand the meaning of customer service. My wife and I visited this establishment yesterday. Two men sitting behind the counter and didn't even acknowledge our presence. They didn't even look up. We were the only ones in the store. I know one of them was the owner bc we made a higher end purchase from him in September. We looked around for a minute and decided to leave. It was almost awkward, like we were cutting in on their time. Our next purchase will be made at 5280 armory. They are far more attentive to their customers. It's a shame, this place is so close to where we live. read more

I recently purchased an item from them that they had posted online. The communication was very good, the packing of my item was done very well, they shipped it quickly, and the condition of the item received was excellent. I have read some poor reviews from people that had apparently gone into the store. I can't speak for that because my experience was online. But I can say that if you work with them online I would definitely give them 5 stars. read more

Stopped in and asked if they do trades. They said yes so I went and grabbed 2 rifles from home. I was looking to trade the both for a small carry gun $300-$400. One was a vintage rifle and the other was a shot gun, both in good shape. The guy tells me he will give me $200 for the pair! I had just checked on how much they run. The rifle is going any where from $350-$500 and the shot gun is $250-$300. I understand it's a business and they have to make money but!?....I was willing to take trade value of only $300-$400 but really!? $200!? This shop is a rip off! I like the idea of helping out small business but not going to get ripped off either! I will never go there again! I will make sure everyone knows not to go there. I hope this helps save some people. Beware! read more

Not much inventory of any kind, mostly consignment guns. Outrageous transfer fees, $70 for two items. Most gun shops in Parker charge $25-$40 per background check, not per item. read more

Absolutely awful. Wanted to get something for my wife to have while I travel. I would have spent $500+ if someone would have just said, "Hi, can I help you with anything". Man, customer service goes a long way with me. This lady and man working behind the counter COMPLETELY ignored me. Made me feel like I'm not in their club or something. Seriously, can't believe these guys are still in business. I had come in a couple years earlier and the same thing. Made me feel unwanted. Well, I'm happy to spread the word on social media that these people are rude and snobby. I'll CONTINUE to take my business to Denver Guns & Ammo, where they make you feel welcome and important. Honestly, people are going to start arming themselves more coming up over the next month or so and Pony Express is going to miss out on a lot of potential customers. By the way, I rated them 1 star because I had to do so to be able to leave a review. They deserve 0 stars! read more

How are you still in business the way you treat your customers?.. I can tell your shop is going down the drain. There use to be plenty of inventory, and a a least somewhat decent selection but now what little you have left will surely be auctioned off after you close. I went in to look at possibly buying a hunting rifle and more or less just to look. Their was a group of guys standing around talking, all of them employees, non of which even cared to say hello as they watched me walk to the counter. I asked about a particular gun and if they had any advice or anything really, "google it" was all I got. Okay I will. I will also buy it off the internet too or go to one of the gun shops in Parker that are happy to help. Good luck assholes. read more

Have been by multiple times to purchase accessories. This time, bought a pistol. Always friendly, and trustworthy. Happy to buy from them. Good prices, too. read more

The guy behind the counter was a real jerk. Gunsmith on the other hand was alright. I walked in with a custom $1500 Glock and he wouldn't even make me an offer on it. Then I had a brand-new FNS9 mm and he said since they were going on for 362 on gun broker he would give me $200 for it. I think if they actually read all the reviews they would understand that lowballing people is not going to generate business for them. Every review on this site and every other site you read is around lowballing people on used guns. Take the hand pony express firearms! read more

Went in to buy my first rifle, the man I talked to was very knowledgeable about the weapon as he was a collector himself. He was open to conversation when asked about his personal preferences on weapons, very personable. The background check was over before I knew it. If you are fan of older rifles you'll love this place as they seem to the most predominately displayed rifles. I'm definitely coming back. read more

Wish I had read this before I even bothered trying to talk to these guys. Yes, the establishment is poorly lit and dingy. The selection is two fold: antiquity ( guns that really look like they might crumble when you pick them up) and AR types (decorating one wall like the cash cows they are). But what reaaaly erk'ed me was that the customer service was blindly insulting. I went in looking for a specific Ruger 10-22 variation and upon arriving and seeing that they didnt carry it, I shrugged, no big deal. So I asked openly to the collective of guys draped behind the counter what the ffl order fee etc would be from Ruger and.. the owner/leader of the group interrupts me and says "why dont you just buy one of our guns"... gesturing to the wall. I respond with "well, because I want this model." Returning to my previous line of questioning regarding ordering and FFL fee's he tells me that he would rather just take my $40 bucks and be done with it. So, wish granted. I walked out knowing that this place has to be hemorrhaging cash and therefore wont ever be able to offer a decent price on any gun in store. A few weeks later iron horse armory opened up and when i went wondering in they actually had the model sitting there on the shelf!! what sweet serendipity! and even though pony express is closer, i would never in a million years go in there to buy ammo, or a holster, or even a stick of gum. Heed the warnings. read more