Took our dog here for years, they did a great job and were always kind. When she passed they called…read moreand checked in. A+ customer care.

Personally, I'm TERRIBLE at clipping my cat's nails. I have no idea why I'm so bad at it, but I am…read more As a result, it was becoming difficult to play with him. A co-worker of mine suggested Waggs-N-Whiskers. He said that he takes his cat here often to get its nails clipped and that the staff was kind, in addition to having extremely affordable prices so... I decided to give them a call. I took Severus in for a full Grooming Treatment (which included a shower, haircut, nail clipping, ear cleaning, etc.). While I won't be doing the haircut again, I couldn't be more than happy with the service. The staff called me to let me know how things were going mid service and to let me know when I could come back to get him. I've already scheduled his next two appointments. As long as I'm in Cleveland, I plan to keep returning.

I only used the dog grooming service for my first visit. I…read moredid walk through where the cats & dogs had some kennels. Very nice, spacious, clean. Mary, the groomer, was nice enough to accommodate Molly with a bath while she stayed there, she was ripe. I was initially just having her nails trimmed. Overall a great experience. Everyone was nice. I will be back.

Being totally blind and relaying/trusting his big lab sister our Cockapoo loves loves ITD!…read moreWe would never trust anybody else with our babies, they're in good hands there day and night!

We have gone to Sublime Pet Spa when they were Hollywood Hounds since approximately 2016? Had used…read moretwo groomers there. Recently our gal left. . . Had an appointment Tuesday, worried about my 32 mile drive in a snow storm I called Monday about 11 to reschedule About 2, I called back. Gal says, "you're in luck. They never took you off the schedule! See you then!" Tuesday, I drive there. I love the receptionist! Always friendly and pleasant! Not just to you she always greets your fur baby too! She was kinda quiet? I said appt is with Alyssa B. She walks in the back. I'm still at the counter. She's talking with Alyssa B as this is the first time I've seen her. I hear Alyssa B say, "she canceled yesterday. I got a note, put another DOG in the spot!!" I respond, "excuse me . . . I called back to see if the appointment was still available and was told I was in lucky! It was still on the schedule." Alyssa looked at me. Eye contact - took her right hand and closed the door! I sat waiting, then decided HELL NO! Only an unruly teenager acts like that! Not a professional! My question, if she could treat me so rudely- would you trust her grooming your Fur Baby? I will NEVER as in NEVER EVER go there again! Not a call from anyone to apologize? I've always been extremely generous with tips, I've also left snacks! If this is a new generation of trained groomers, I'll do it myself! PLEASE, PKEASE, PLEASE find a caring place to leave your pet! Having just lost our Roxy, this really hurts!

I will never bring my dogs back here! The groomer Laura was very rude to me on the phone. To bad…read morebecause I was taking them there since they were Hollywood Hound! You need to teach your groomers how to talk to their customers.

Well, hello everyone! Thinking about taking your dog to day care? Don't take it here! We never got…read moreto walk around to see how the place was. They never asked us too. Took our golden retriever there for a trial visit. There were no water bowls..she was so dehydrated after four hours. There was nobody to tell us how she did. Every dog seemed to want to get the he'll out of there when we came to get her. So explore your options carefully. After all, a dog is supposed to be your best freind!

My partner and I bring our high-energy Golden Labs to Paws & Effect several times a week. It's the…read moreperfect outlet for our dogs' boundless energy, giving us the peace of mind--and some much-needed quiet--at home. Jesse and Shelby work in the daycare section and their personal touch makes all the difference. Jesse is confident and stylish, and brightens our mornings more than our first cup of coffee. When we pick up our dogs, Shelby keeps us informed about our boys' adventures and behavior during their stay, and sends us cute videos of their silly antics. Vanessa, who works in the office, makes scheduling a breeze. She is knowledgeable, professional and enjoys doing her job. These staff members consistently go the extra mile by engaging with us and getting to know our dogs. The owner, Jason, is always present and even though he is busy, he takes the time to talk and greet us. It's clear why the staff at Paws & Effect is so happy. Each visit is a delightful experience for our furry friends, and we've become regular advocates, recommending Paws & Effect to all of our fellow dog parents!

I've been taking my dogs there for over 5 years and was happy. I just picked up my 10 month old toy…read morepoodle and he was cut unevenly and had bald spots AND I WAS CHARGED $20 more! It was explained that was because I waited 4 months in between cuts. $75 for a 12 pound dog. GO SOME WHERE ELSE. I WILL! Nothing like punishing your regular customers.

Amazing job on my cats! Chris, the owner, cares about your pets. Very reasonable prices. Don't know…read morewhat's up with the negative reviews. Probably disgruntled past employees.

Pam is the best with my Bailey!! Goldendoodle cuts are not the easiest but my girl always comes out…read morelooking perfect.

Amended review (2 to 4 stars):…read more After multiple bad experiences starting out, my fiancé and I ultimately made the decision to go back when we heard Pamela was there. She has made us feel so at home and loves our dog as much as we do. We've had nothing but good experiences since working with Pam directly.

Love love love Classy Cuts! They are just wonderful and my now 7 year old dog loves going to the…read moregroomer.

The owner/groomer is ridiculously rude! I've been taking my rescue dogs there for four years. The…read morelast appointment was scheduled first thing in the morning. She was late and had an attitude from the minute getting out of her car. I figured give her a break, you don't know why or what started her morning off wrong. When we came back to get our dogs, the girl said they had to charge more because our dogs were bad! What??? Four years never a peep now this surprise? I was not happy, plus I wondered about my dogs experience with a crabby lady. Giving the benefit of the doubt and the fact she does a nice job, I decided to call to make an appointment. At first she was ok until I questioned the up charge and my dogs behavior and why? She said she didn't have help with larger dogs. She got defensive and true colors came out. You're going to talk to a paying customer that way? I can't imagine what the dogs go through after we drop them off. The call ended with her stating she didn't want to do my dogs and hung up on me! I would not recommend!

Kristina is an amazing groomer as well as a kind and respectful person. The former client, for all…read moreintents and purposes broke into the main portion of Kristina's house. You cannot be rude enough to walk into a person's house and then turn around and bash them for what you think is unacceptable. At some point, you have got to let it go. Kristina did nothing wrong and the former client's dog was not harmed in any way. There is only one wrong person in that scenario and Kristina is not it.

My dog has been seeing Kristina at Lotus Paws Grooming for about a year, and until today I had no…read moreissues. The quality of the grooming itself has always been good. Today, Kristina texted me asking that I pick up my dog in 15 minutes. I arrived exactly 15 minutes later. Instead of meeting me outside as usual, there was no answer at the door. I waited several minutes while hearing my dog and another dog barking nonstop inside. I knocked and repeatedly called her name with no response. Because the door was unlocked and she knew I was arriving at that exact time, I became genuinely concerned for her safety and entered the home. I continued calling her name while standing in the doorway and while going down to the basement grooming area to retrieve my dog. I received no response the entire time. I then walked back upstairs through the kitchen and living room, still calling her name, until Kristina appeared wearing headphones and smoking a cigarette. Kristina became upset that I had entered her home. I explained my concern and believed we left on acceptable terms. However, shortly after returning home, I noticed I had been blocked by Lotus Paws Grooming on Facebook. A friend who posted a review describing the incident and my mother--who asked about grooming licensing--were also immediately blocked. I also attempted to leave a Google review but was unable to do so, as the business is not listed on Google. Given the blocking that followed, this appears to be intentional and prevents customers from leaving public feedback. The home and basement grooming area had a strong cigarette smell and was not clean. This may be a concern for pet owners who expect a clean, smoke-free environment. While the grooming itself has previously been satisfactory, this was a negative and concerning experience. The events that occurred today, the condition and environment in which dogs are being groomed, and the way concerns were handled afterward raise serious issues. Based on this experience, I would not feel comfortable returning or recommending this business to others.