Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

Amy is very understanding and she will help you as much as she could or can any questions just call…read moreher up and her husband is very handy by repairing the soft tubs. Good Company I'm from Milwaukee Wisconsin.

First, it was a very pleasant experience. Genuinely nice people. They replaced the circuit board…read moreand face plate for me in a very short turnaround time.. They even rid of a mouse nest I was unaware of. I do not live too close to this location, but would travel to see them again if I need anything else.

H and H installed my inground pool about 25 years ago. Occasionally, when I needed service, they…read morewere responsive, professional, fairly priced and good to do business with. This summer I needed a new liner installed. The price quote was competitive. Their crew was very efficient and did the whole job in 2 hours. I'm happy with their work, as usual. Don't hesitate using their service. They will take care of you!

Owner of this business backed into our parked car with his company truck and refuses to authorize…read morehis insurance company to pay for the repairs. Doesn't respond to repeated requests. Neither does his agent at West Bend Mutual. If this is the way they do business I'd take my business elsewhere.

I did not enjoy this place. Lots of nice stuff, prices seemed about average…read more The woman behind the counter though was horrible to deal with. She was short, unpleasant, rude, sarcastic...overall very unhelpful. I really prefer A1 Pools over this place. Super helpful staff and much better attitudes.

This is my go-to for chlorine and pool chemicals. They do my pool water testing and provide 5…read moregallon bleach containers. They also have the spare parts you may need for various pool equipment. Dependable and knowledgeable.

Great service from knowledgable and friendly staff. I have often bought chemicals and equipment…read morethere but just this year I started using their free water testing service. Is great. Wouldn't change anything but open one closer to where I live.

We needed a double pane of glass on a fairly large slider window replaced for our 3 season porch…read more It took a few weeks as expected and the cost was reasonable. We were extremely pleased with the service at Fieldstone Glass in helping resolve our issue! They did a wonderful job!

I brought a larger piece of glass in to be cut down in size. There was a miscommunication with the…read morecounter person. Things started to go the wrong way when Marty, the owner, stepped in and resolved the situation quickly to my total satisfaction! The counter person also apologized for the situation! As a consumer we should not expect perfection, mistakes can and will happen. When and if that happens, what matters is the what management or ownership does next. Great Job, Great Customer Service, Fieldstone! Very Professional. Oconomowoc is lucky to have you.

Wow, we are blown away by the amazing customer service from Lee! He made the whole process so…read moresmooth and easy. His communication is great and he stayed on schedule, quickly informed us of any changes to the schedule and responded to any questions we had within a few hours always. Our new sauna is GORGEOUS! Lee helped us pick the perfect design and components and it has way exceeded our expectations. Thank you!!

I am so happy with my new hot tub. The personal service was so refreshing in these trying times!…read moreThanks for making my dream come true!