Pat and Team are always ready and willing to help however they can. Their knowledge and expertise…read moreis exceptional.

they are the best . Their customer service is top-notch. We will use them for any repairs or…read moreupdates and chemicals. We will need at our home or at the resort. thanks Lilikoi resort

Job well done! I wish I could give them more stars!…read more I bought my 21ft pool from Pool Park. I dealt with Jeff from ordering to getting the pool up and running. He is very pleasant and easy to work with. I had an issue with the pressure and he came out and got it running. Jeff even looked at the pool and tightened a couple items on the filter for me. He also gave me some advice on opening and closing up the pool. Jake O. - who delivered the pool and pool parts was very polite. Jake answered all my questions. He stacked the items neatly in our garage. I had a question about the voltage on the pump - he took the pump out of the box to show me what electric I needed for the new pool. Great customer service. I will say that I advise anyone looking to get a pool or to service a pool or just get pool supplies - to go to Park Place. They went above and beyond on customer service. Thank you Jeff and your Pool Park team. Keep up the good job!

I wish I could give them 10 . We bought a home with a pool 18 months ago and they have walked me…read morethrough every step of the way. Mark and Tom are super knowledgeable and ALWAYS take the time to answer my questions thoroughly. Mark has even recommended I buy a few items on Amazon to save a few dollars. I cannot say too many good things about this place. Thank you SO much for all the support. You have my business for years to come.

Beware customers. Alyssa.jade is the daughter of the owner. She is writing reviews on yelp when…read moreshe isn't even a customer. This company is a total fraud. Both father and daughter are out for a money grab and offer no real customer service. The Spa Shop charged to my credit card without my permission, was 7 hours late for their scheduled appointment and then acted like they had never serviced a spa before. Never hire this company

From the owner: Welcome to the Spa Shop of WI started in 2001 as a small one - man company selling refurbished spas…read moreout of a two car garage. Our modest one-man business has grown into one of the largest hot tub service companies in the state! Over the past several years we've been able to satisfy thousands of loyal customers by offering quality products and five star service. We are the go to guys in the pool & spa business. We are able to fix what's broken so you can keep soakin'! "We'll get you into hot water!" If you're already a Spa Shop of WI customer we'd like to thank you. If you haven't yet been to our store we invite you to meet with a Relaxation Expert to discover the Spa Shop difference today! With over a thousand of different products to choose from we are sure to have something to fit your needs and your budget! We serve the area of all of Wisconsin and northern Illinois.

Wow, we are blown away by the amazing customer service from Lee! He made the whole process so…read moresmooth and easy. His communication is great and he stayed on schedule, quickly informed us of any changes to the schedule and responded to any questions we had within a few hours always. Our new sauna is GORGEOUS! Lee helped us pick the perfect design and components and it has way exceeded our expectations. Thank you!!

I am so happy with my new hot tub. The personal service was so refreshing in these trying times!…read moreThanks for making my dream come true!

After the family bought a house with an above ground swimming pool much of the responsibility for…read moreit was placed on me. Out of a few pool companies I had in mind I decided to rely on Patio Pleasures because they were local and had good reviews. I'm glad I did. To get familiarized with managing a pool we scheduled a pool opening and training session so that we could get some experience. When the appointment rolled around the person they sent completely answered any questions I had. At the same time he did not do any of the product pushing that I expected to occur. Instead the treatment I got was exceedingly fair, with him even lowering the cost of the service for things he didn't have to do since we had managed it beforehand. All in all, an excellent experience. The same could be said for my experience in the store itself. The employees there were more than willing to answer my novice pool owner questions and made reasonable recommendations. I was also pleased to discover that they offered free water tests which let you know what needs to go into the water to balance the levels. I'm not sure if that's universal to stores in the pool industry but it's definitely nice to have here.

I absolutely love this place and the knowledge and friendliness of the employees. They really…read morehelped me out when I received a hot tub from my brother. This place always has what I need. The prices are cheaper than ordering stuff off of Amazon. If you haven't been to this establishment, you definitely need to check it out.

This is my go-to for chlorine and pool chemicals. They do my pool water testing and provide 5…read moregallon bleach containers. They also have the spare parts you may need for various pool equipment. Dependable and knowledgeable.

Great service from knowledgable and friendly staff. I have often bought chemicals and equipment…read morethere but just this year I started using their free water testing service. Is great. Wouldn't change anything but open one closer to where I live.

Owner of this business backed into our parked car with his company truck and refuses to authorize…read morehis insurance company to pay for the repairs. Doesn't respond to repeated requests. Neither does his agent at West Bend Mutual. If this is the way they do business I'd take my business elsewhere.

I did not enjoy this place. Lots of nice stuff, prices seemed about average…read more The woman behind the counter though was horrible to deal with. She was short, unpleasant, rude, sarcastic...overall very unhelpful. I really prefer A1 Pools over this place. Super helpful staff and much better attitudes.

Horrible experience so far. I will expand at a later date if not rectified by this weekend. Hot…read moretub has been in since Sept 15 and it still as of October 7 will not heat up higher than 78. After taking my money, a reputable company would see this problem as a priority, I get a multitude of recorded messages, of course over the weekend. My next recourse is to call Hot Springs and take a trip to court house. As of now I have a big expensive blob in my yard. Water is getting rancid and they keep pointing the finger at the electrician who they have told me numerous times that "they don't work with electricians". Well, maybe they should start. Of course they don't, that way they can point the finger at them. Apparently, they just don't care because after looking at the reviews, they haven't changed a thing. They will be out of business soon. UPDATE: Brandon, Oscar and Sam in service are awesome. I feel like they actually care to orovide good service and take pride in their work. If it weren't for them and their efforts the spa would still not be working. I would give them each a five star rating. I keep hearing how they don't work with electricians but electrical work is a big part of this process and I just wonder how awesome Hansens would be if they had an electrician in service who could work with them. Imagine how much simpler this process would be.

As a long-time customer of Hansen's, I never expected to be writing a review like this…read more Unfortunately, after our recent experience, we will no longer be doing business with this company. We purchased a pump system that stopped working after just one season of use (Summer 2024). Despite providing video proof and reaching out to Hansen's support on June 5th--just 12 days past the warranty period--we were repeatedly met with resistance and unhelpful responses. The manager I worked with, Nicole, initially agreed to an exchange after reviewing the video I sent. However, that offer was later taken back, and we were told the warranty would not be honored. To make matters worse, I was told I could pay $250 to have a service technician "inspect" the system--despite the fact that a brand-new pump retails for only $317. Nicole's suggestion? "Just come in and buy a new one." Frankly, that's unacceptable customer service from a company that claims to stand behind the products they sell. We spent additional money on shock and algaecide throughout this process, under the assumption that the system would be addressed per the suggestions of the employees at Hansens who know absolutely nothing about how to service a pool. Instead, after weeks of back and forth, we were told definitively that no refund or replacement would be offered. The dismissive and at times petty tone of communication from management only furthered our disappointment. It's unfortunate to end a long-standing relationship this way, but we will no longer be using Hansen's for any of our pool needs. I strongly encourage others to consider the level of customer support they expect before purchasing from this business, it is not worth it.