First off, I have no problem with someone taking a lunch break if they are alone. I chose to wait…read more A person emerged from the back after 5 minutes and pointed at the sign. I told him, "I know - I'm wondering when the 45 minutes is up," and he said, "I just put it up. " to which I responded, "Well how is anyone supposed to know that? You should put down what time you'll be back open. His response, "in 45 minutes." I'm done going here. This summer when it comes to my water tests, accuracy has been an issue. I have no confidence as the employees do not seem knowledgeable at all. Taking business elsewhere.

Leslie's Hanover was great 10 years ago. It is not even close to satisfactory today. Poorly…read morestaffed (not the store employees' fault.) Erratically stocked. Phone and water testing systems are down a lot. Operating hours are not reliable. Too bad, I was glad when I found them but they have been on a downward skid for multiple years and I don't see that they have any interest in improving.

We needed an emergency pool heater repair for the swim school we run and John was amazing; he came…read morein with a day's notice and got our heater working! We will absolutely be hiring him for any further work and check-ups on our system. The prices are very reasonable and his service is exceptional. We're thankful to have found him!

I have had a contract signed since March 2025 to refurbish my cement pool with a liner, filter,…read moreinstallation of plumbing etc ... Jon has made more excuses in 2 years and to date not finished ... promised last summer by Memorial Day and this year promised I was his priority to complete the project that I had already paid almost 20,000 to be completed, plus 7000 for a fence to be installed.... that's not completed, I am retired, my husband was a contractor himself for over 20 years and truly when they say respect is earned it's true, unfortunately he passed away suddenly 7 years ago ... he would be appalled at the excuses ... no communication from Jon ... he took full advantage of me and not professional calling other clients see you next Tuesday's ... that should say it all ... beware ... don't be taken advantage of like I was ... it's theft by deception ... Class B criminal charge... I gave him the opportunity and patient for 2 years .... took all his equipment on Friday ... left his crew for over 3 hours to finish digging trenches for the water lines, which majority of the time they were on their phones. Never touched base with me, I went outside numerous times to his laborers asking when Jon was returning that I needed finally a game plan to finish long over due completion date ... came back ... fell in his own 5 inch trenches that he left my yard with for 2 years, no caution tape ... never covered ... left back piece of fence open to drain the pool water ... and left .... never spoke to me ... just avoided me and left . Bad business practices, once I texted him to establish situation he took over 3 hours to respond and started nasty texts and language ... so unacceptable. I given him opportunity to do the right thing .... exhausted all options ... now finally going to local police department to file a fraud report and taking my money and not completing the job. Don't get fooled like I did ....

I purchased my home just about a year ago I've never been a pool owner and I was completely lost…read moreowning my first pool I went ahead and hired a company and paid them to maintain my pool weekly it was never clear totally unsatisfied and it was a lot of money so I finally got fed up and I brought a sample of water to sunshine pool they were beyond nice they gave us all the advice and the chemicals that we needed under $100 and in less than 24 hours our pool went from mountain dew green to almost clear but it's only been 24 hours!! We called them multiple times when we had questions after we started the chemicals that they gave us just to make sure we're doing everything right and never once I feel like they were aggravated that we're bothering them so much I am so pleased and I won't go anywhere else thank you sunshine pool

Exceptional professionalism, quality and service is what we received when we hired Sunshine Pools…read more They communicated every step of the way and completed the project just as promised. We are very pleased with the outcome and highly recommend.

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Excellent service closing our pool. I had closed our pool for years but we had all new equipment…read moreinstalled by SSPS this past summer and chose to let them do the closing this year. As anticipated, they did a fine job and saved me a lot of time and aches...

I can't say enough good things about this company. They have serviced my spa for a couple of years…read morenow. They alert me when things need fixing and are very professional. I would recommend them highly.

I've actually waited some time to write this, I am so angry and disgusted. One star is too nice for…read morethis place. My elderly parents have, unfortunately, been 30 year customers for care of their in ground pool. Over the years it has become harder for them to do the physical openings and closings, so in addition to maintenance, they added opening and closing to the services from Aqua Jet. This proved to be a huge mistake. Our family spent significant money on the pool in the last two years, including a new pump and a heater. I hired a close friend general contractor to advise us and do the install, no problem, except of course for Steve who, when he discovered this seemed more focused on who did the job and why we didn't use him as a vendor. Boy am i glad we dodged that bullet. Last fall Aqua Jet came to close the pool and took apart the filter as usual. At the time we mentioned removing the diving board and were told this would be no problem, and it was agreed verbally that it would be done at the spring opening. Well, spring rolled around and Aqua Jet showed up to open the pool, but the workers said they knew nothing about the removal of the diving board. My father ended up contacting and subsequently arguing with Steve, who had "no recollection" of any such conversation. Finally they did it, it took all of 10 minutes. Then things got worse. There was a problem with the filter, and the pool was continuously getting a fine black grit in it. We had water tested, the pumps recalibrated, nothing fixed it. Finally it was determined that during the fall filter disassemble a piece had been damaged. My father brought it over to speak to Steve about how to move forward. Instead of being willing to work with a customer of 30 YEARS, Steve told my 84 yr old father it was his fault, that he (my father) had broken it somehow, that it was an electrical problem (not true) and that we were too much trouble as customers and he didn't want our business. He even went so far as to yell and CURSE at my elderly father in his store! Steve you should be ashamed of yourself treating ANYONE this way, let alone a long time customer and senior citizen. My parents contacted Shore Pools & Services Inc and they were as pleasant as could be, responsive and helpful, COURTEOUS!!! Just check out all their 5 star reviews compared to Aqua jet's numerous 1 star reviews. Unless you like being a 30 yr customer and being abused and denigrated, take your business elsewhere.

This is a great company! Steve, the owner, is a great guy and is always super helpful. I've been…read morea customer for the past 20 years and have never had a problem with Aqua Jet. Their pool service and products are excellent and their prices are reasonable. My family and I highly recommend Aqua Jet!!!

Ambassador installed a Kayak pool for us in 2020 - wonderful service, then & now. We love our pool…read more& appreciate the continuing service from Ambassador, and from Greg in particular

we have a 21 year old Kayak pool that my husband usually opened and closed but as he is older now…read more we called Ambassador /Kayak and were pleasantly surprised by the quick , friendly, accommodating and professional service ! Communication was easy , polite and quick ! They couldn't have been more accomodating! highly recommend! Jeanne Smith Saugus Mass.

Alex has been great over the last few years in providing service for our pool equipment (including…read moreinstallation of a new heater), and for doing opening and closings. I have had truly terrible experiences with two other pool companies in the area, and USA Pools has been a pleasure to deal with!

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

We also were happy customers of Paul Toronto at TLC Pools. We have been using Octopus Pools since…read moreBen and his partner, Dana, took over TLC Pools. Ben has been in the business for many years, including working for TLC. We were saddened to learn that Paul was retiring, but happy to learn that Ben would be continuing the service we were accustomed to receiving. He is quick to respond, arrives on time, is polite, creative, quiet, leaves my property cleaner than he found it, and extremely knowledgable. We have recommended him to many. His partner Dana manages the office. Dana runs a smooth and efficient office and provides the highest level of customer service. It is always a pleasure speaking with her, as well as productive. We are pleased to highly recommend Octopus Pools. Tibbetts Family, Abington

I have been a longtime delighted customer of Paul Toronto's wonderful TLC Pool Service. Paul was…read moretotally dedicated to his customers' complete satisfaction with great people, superior knowledge, fair prices and responsive communication. I recently learned that Paul has passed the torch to Ben Twitchell and Dana Faulkner of Octopus Pool Service. Ben had already been providing superior service at TLC so I was thrilled to learn that Octopus Pool would be carrying on without a hiccup! They even maintained all the scheduled work at the same pricing and competency. The Octopus Pool team is dedicated to providing the same exemplary support and virtually real-time communication and modern online customer interface tools. I am going to miss Paul and his constancy but I am thrilled to be working with Ben and Dana and I wish them all the success that they deserve! If you are looking for a pool service company I heartily recommend Ben and Dana and Octopus Pool Service! You will not regret it.