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    Pools "R" Us

    4.5 (139 reviews)
    Open 8:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Pools "R" Us

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    This here shows the pool wasn't even finished February 21, 2025.

    At this point, the spillway issues have finally been corrected and the system now performs significantly differently than it did originally, after multiple reconstruction attempts, geometry changes, and material changes. We are not seeking additional work or compensation. My review exists solely to document our experience for other consumers. What remains most concerning is how this company chose to publicly handle customer concerns. Instead of limiting responses to workmanship, warranty scope, construction standards, or documented project facts, the company repeatedly chose to include personal attacks, commentary about my relationship, insinuations about my personal life, accusations unrelated to the actual construction issues, and inflammatory remarks directed at us publicly. Notably, many of those original public responses were later edited or removed entirely. The original versions included mocking commentary, profanity, references to "OnlyFans," comments about my personal life, and other statements completely unrelated to pool construction or spillway performance. For clarification, at no point did I make racist remarks toward subcontractors. I did express frustration regarding communication barriers during active construction issues after repeated concerns about damage to property and ongoing workmanship problems. Those concerns were directed at the lack of supervision, project management, and resolution process not anyone's ethnicity. The company even chose to publicly reference a minor employee allegedly becoming upset during an office interaction, despite the fact that no "bring your child to work day" or similar circumstance was ever disclosed to us at the time. That situation had nothing to do with the spillway concerns, workmanship issues, or reconstruction history and further demonstrates how personal and inappropriate these public responses became. That alone speaks volumes about the professionalism of how this situation was handled publicly. The company also repeatedly attempts to minimize the issue by characterizing the feature as "just a spillway" rather than a waterfall. In reality, this raised spa and spillway system was designed as one of the primary focal points of the entire pool. It is not a minor trickle-style feature hidden in the background. The visual water flow, symmetry, and spillway performance are central design elements of the project and were presented that way throughout construction and design discussions. A professional company can disagree with a customer while still remaining professional and focused on the project itself. Instead, this became increasingly personal, defensive, and retaliatory in tone. The documentation, reconstruction history, emails, certified correspondence, photos, videos, subcontractor involvement, and eventual changes to the spillways all speak for themselves. The edited responses now visible publicly are noticeably toned down from the originals. Consumers can draw their own conclusions as to why a company would later remove or revise large portions of its own public statements after posting them. Below are the attached original responses that were later edited or removed by the company.

    Sean S.

    1. This is the second pool they have built for me 2. They have consistently beat every single pool company quote Ive got. 3. Its a fast quality build and they always let me know whats going on. I have no loyalty to this company, Im cheap. I go with the best deal. If youre looking for a pool id recommend this company to friends and family.

    Brandi C.

    I recently within the last year have had a pool built by Pools R Us. From start to finish meeting with Clay and getting our perfect design for our space and then seeing it come to life was pretty easy ,quick and most of all painless. The guys did an amazing job. The communication with Clay and Luis was top notch they answered all the questions I had and they were as transparent as any company I have ever worked with. I appreciate the whole Pools R Us team so much (front office included) for guiding us through the project and making sure it was stress free from start to finish. We love our new outdoor living space and have already had a summer filled with memories!! We can't wait to get swimming this year!! Thanks again Pools R Us. You will be highly recomended by my self for anyone searching for a great company to build their desert oasis!!!!!

    Pool, spa & wet deck in the evening and you can use this app from your cell phone!
    Monica And Ozzie C.

    I was quite pleased with their competitive pricing and design work. They were very transparent with me. I dealt with Greg, who never tried to upsell me. He actually kept things within my budget, which is what was important to me at the time. In hindsight, I wish I'd actually gone larger but they gave me what I asked for. They were patient with me and my design choices and I would recommend them to my friends and clients. Trust these guys! Ozzie Canseco & Monica Bellard

    Ulia C.

    Had a great experience with Pools R Us! Clay was fantastic--patient, professional, and kept me informed throughout the whole process. The pool turned out perfect! Highly recommend!

    Almost done!
    Kristina M.

    Honest Review! I was looking for pool companies to interview and accidentally hit the "wrong" button on yelp and sent out a bat signal to everyone. Ben from Pools R Us contacted us right away and offered to come out for an estimate. I really liked his approach as I explained we waited over a decade to finally decide to invest in the backyard. He really put me at ease. After interviewing many companies, it was Ben that sold us. When we signed the contract I had a lot of questions and asked for amendments before signing. The company was agreeable and listened to my concerns. Afterall spending almost 100k isn't an easy decision. After signing and sending over a large sum of money is when I really started to get scared. It was a lot of money to send and I really needed someone to reassure me. I called and spoke to Ben. We went through the contract again and explained all the ways I was going to be okay and reminded me to: Trust the process! There were times I had questions but what I found was my concerns were always addressed. All of the subcontractors were so polite and understanding since I live in a HOA and you really can't park on my street even though phases like pouring concrete require it, they were ready to move when needed. We are currently wrapping up our punch list of smaller items and Ben is making sure that I am happy with the final result. I have to also say the Owner Greg was also amazing. I'm so glad we decided to go with Pools "R" Us. I would highly recommend them for your pool build. My family is so grateful and excited to finally have an outside space to play. We are in the pool almost every day!

    This was my first time ever building a pool, and I couldn't be happier with how everything turned out. Clay was my main point of contact and definitely made the whole thing easier--he was super responsive, patient, and always available to answer questions. I had some hesitation early on, but he really earned my trust over time. The whole Pools R Us team was great to work with professional, respectful, and easy to communicate with. The project took about 4 months from start to finish, and everything stayed on track. Their communication was spot-on, and the crew did a great job keeping the site clean and organized throughout the build. Even after the pool was finished, Clay has continued to be helpful anytime I've had a question. That kind of support after the job is done really sets this company apart. If you're thinking about building a pool, I highly recommend Pools R Us LLC. Great team, great service, and a great end result. If you're thinking about building a pool and want someone who's honest, easy to work with, and actually cares. Thanks again, Clay!

    Shane B.

    We had our pool built last year and still couldn't be happier with it. The best decision we made was going with Pools R Us. We contacted several pool company's before making our decision which wasn't hard after speaking to Clay. He came out to our house and took time to listen and design the right pool for us.

    Building a pool is an expensive and timely process. Choosing a builder....equally as critical. We did a lot of research beforehand....watched YT videos, contacted several builders......ultimately we went with Pools "R" us based on some poor interactions with GC, and DSPaS (if you are looking...you know the initials). Right off the bat....the design process, Clay asked what we were looking for, what features we wanted, and produced a design that was spot-on. Then came the price...whoah! 6 figures...but we were half expecting it based on our research. When we told Clay it was a bit too pricey he invited us to the office to look at alterations. Clay didn't try to sell us the most expensive stuff, he understood our budget and thoughtfully gave us options that we all agreed upon. They gave us a packet outlying what to expect from the process....that was a PRO MOVE as we had never taken on a project of this size, and the expectations reduced our anxiety along the way. We got the design pics and taped them to our back door so we could live with them throughout the process. It took 3 months....was it painless...no....were there some issues through the build....sure. But Luis, Clay, Greg, and Arin all worked together to make sure everything was the way WE WANTED it. We wanted specific wall tiles, they didn't have them....until Arin stepped in and got them. It was clear from the beginning that they knew this was OUR dream, and they were making it come true. Luis was on-site a lot to explain what was happening and ensure we knew why it was happening. The final result.....exactly what we asked for and "lived with" on our back door for months. We absolutely love it. They gave our project, and us, the attention we expected, listened to our concerns, walked us through every step of the process....and even let me time-lapse every step so we would have it forever. Greg was involved throughout and attended the final walk through with Clay to ensure everything was addressed and still continue to check-in with us today. The Pools "R" Us team was incredible, thoughtful, precise, and thorough, all the while keeping in mind how much anxiety we had and making us comfortable with everything. Thank you all!! Worth every penny! Pictures of our dream backyard:

    Jennifer Y.

    Luis, thank you so much for the amazing job! My pool looks absolutely beautiful! Great price, great job, and amazing service! Thank you Pools R Us!!! See you in another 8-10 yrs.

    Brian S.

    First and foremost, I met Greg and Clay before, I think, several years back, and at the time, I couldn't get the right loan. Needless to say, I have done a load of research on them before choosing them. I looked into their licensing, bond, team, better business reviews, Google reviews, and yelp. I have seen many negative reviews on many pool builders, including a close brother of mines, friend who gave me a rough quote. I wouldn't even use a friend due to the poor reviews! Greg and Clay legit communicate through phone and text, and if they don't reply right away, they will within a day or so. Throughout the process, I was aware of everything that was going on, and if I had any dumb questions, they replied. Their subs were professional and kind towards me and my family throughout the entire process. I will say this if you're looking for a builder, this is the business you want to use. I do not believe the negative reviews by far as Greg made a lot of crap right and did right by me and my family. I have had only a handful of pool Builders that I sought out, but truthfully and respectfully, they can not compete with Greg and Clay's business period. Once the pool was finished, Clay and Greg did a walk through and saw some small problems that they did fix and made sure it was repaired in a timely manner. They have a welcoming package that, as an owner, you must read, and it tells you a step by step process of what to expect throughout the process. No bs I would use them in the future for replastering and acid washes and even a new pool build if I grab another home. Greg and Clay don't mess around when it comes to professionalism. Don't believe me, just look at the work they did on my home. Look at the better business bureau reviews, State Contractors Board, bonds, subs, and reviews. Some of the reviews are BS as I come from an investigative background, and they are a solid pool business. Me and my family are 110% happy with what Greg and Clay's business, team, and subs have done for us!

    I can't recommend Pools R Us enough! As a first time pool owner we did an exhaustive search for the right company, I was almost ready to give up--finding a pool builder who not only has the expertise but also makes you feel comfortable and confident is no easy task. It is an arduous, exhausting, and draining process to find a pool builder that will be transparent through the build and be around to help after the dust has settled. From the start, Pools R Us provided peace of mind with clear, solid contracts and full transparency. They were always available to answer questions, and Greg (the owner), in particular, went above and beyond to guide us through the entire process. He helped us feel at ease, making sure that every decision was in line with our goals, design preferences, and budget. The team was incredibly responsive and worked seamlessly with other contractors, ensuring everything was coordinated without a hitch. There was no upselling of unnecessary features--just honest recommendations that made sense for our needs. They were open about costs, walked us through every detail of the bid, and ensured we were comfortable with the contract before moving forward. There were some delays due to a larger amount of caliche in our backyard but Greg was able to keep us informed and worked directly with the contractor to minimize the delay. With that said the project broke ground in October 2024 and we just did our final walkthrough 1st week of January 2025! We appreciated how non-judgmental and flexible they were when it came to design changes and material selections. They really listened to our ideas and worked with us to create the perfect pool within our budget, without cutting corners on quality. Now that the pool is complete, we couldn't be happier. The craftsmanship is top-notch, and it's clear they take great pride in their work. Pools R Us is transparent, provides high-quality work, is easy to work with and provides peace of mind that we as a first time pool owner needed.

    Pools R US built in Dec 2024.  Ben was our designer!

    Ben at Pools R Us did a great job with our pool design and build. It was completed at the end of Dec 2024. The pool turned out great and my wife and I are enjoying the heated spa during the cold Winter! We can't wait for the warmer weather to arrive to enjoy the pool. Thank you Ben!

    Pool view off deck

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    Page 1 of 4

    Ask the Community - Pools "R" Us

    We have a waterfall in our pool that needs replacing. Is this something you do?

    Yes we do is it real or fake rocks ? Either way we do both

    What is this company's BBB rating?

    The company rating is A+

    Does this business have a BBB rating? I don't see your company listed on the BBB website. Thank you

    Hello We are but not many people use that anymore for evaluating a business but we are listed there… Read more

    View All 10 Questions

    Review Highlights - Pools "R" Us

    After posting my issues here- Greg immediately reached out and offered to come check it out himself.

    Mentioned in 61 reviews

    Read more highlights

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    Outstanding workmanship; on time ; reasonably priced ; great customer service . Highly recommended…read more Will hire again for future projects

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    Advantage Landscape - We are the 2019 Best of Las Vegas winner!

    Advantage Landscape

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    If I could give more than 5 stars I would. Ken, Matt, Kalian, the on-site team of some of the…read morehardest and most skilled workers I've ever seen...from start to finish it was an A+ experience. We had an awful experience with another company and were really worried about finding someone honest and reputable. We saw a friend's yard and we were so impressed that we asked for details on which company did the work. We spoke with Kalian at Advantage based on the recommendation and we were immediately impressed with her knowledge and kindness. We met with Ken the following week and he walked the property with me making suggestions. Ken definitely has a great eye for landscaping. Matt was also great, helping us on a daily basis with the logistics and giving his opinion on how to make the area shine. His prices were within reason for the scope of the project (unlike the other company we had hired, whose project/contract price was almost 3 times the estimate of the project AFTER we paid the deposit). The final result was incredible, but what really stood out was the entire experience working with Advantage. They truly listened to what we wanted, took our ideas seriously, and also brought their own creative vision and expertise to the project. The team went above and beyond to help us make our entire yard perfect, paying attention to every detail and making the whole process smooth and enjoyable. Their professionalism, communication, and craftsmanship exceeded our expectations. We can't thank them enough for transforming our yard into something we absolutely love. I would recommend them to anyone who will listen!

    Jr's Lawn Maintenance - BIG TREE TRANSFORMATION + FULL YARD CLEANUP! 
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    Pools "R" Us - poolservice - Updated June 2026

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