I feel like Linus with Lucy. Since my disaster 3 years ago I decided to give them another chance. I ordered online mobile and scheduled the pickup for 4:20. I got there 5 minutes late and the place is empty. Doors locked, nobody around. Here I was, Linus flat on my back again looking up at Lucy grinning at me holding the football. Deja vu all over agiain. At least when I reported it on my phone I got a refund plus. So I'm not out $. Just embarrassed that I fell for Lucy again. The mobile support said I would get a credit. To make it worse they didn't give me a credit and I have to escalate the d*#n thing. What a joke. read more

imagine paying 13 dollars for tenders this small. The service was terrible,the workers didn't know the difference between hot sauce and honey. They should close...and it's dirty inside. read more

Popeyes Louisiana Kitchen - 3Pc Handcrafted Tenders - Fast Food Near Me - Chicago, Illinois

First of all, I can't even comment on the food because I drove off. Terrible. Popeyes needs to close this location down before someone gets seriously sick. They had sauces in the squeeze bottles lined up at the pickup window, dripping all down the bottles like it hadn't been wiped in forever. The man packaging at the counter, random food all over, bbq sauce packets strewn about, and clearly a mess. Everyone was taking the food with bare hands and then putting them in the boxes. I had to leave. My advice is to do something about this location before someone becomes ill, and lawyers up. read more

I love Popeyes , but this location is the worst ever. They should close this location or get new management. I went the 2 times an both times were not a good experience. The last time I was there I went tru the drive tru and the woman at the windows was not a nice person. I ordered a chicken sandwich that's all. She didn't even say hi or can I help you. She said " What do you want"? I told her 1 chicken sandwich. The She left for like 8 min. Came back to my $10. Bill and gave me my order. Then she when back to talk to someone inside. I was waiting for my change. So after about 2mins. Waiting I honked my horn because I waved at her. I said I want my change. She said I don't have change. I said my sandwich wast no more than $8.00. She said 8 don't have change. I showed here that it is no more than 8$. Then she go angry and threw my change in the windows. And I left. Not except able to do that to a customer. She should be fired. She is still working there. read more

Not this location I've given them too many chances and they remain rude loud and unprofessional. I stand on this comment. Close it down at this location new faces same attitudes read more

Was there a while back during the summer sandwich was still frozen and took 45 min for my order on my lunch break, just honestly walk across the street and go into tasty sub and get a gyro. read more

In the drive-thru I ordered 3 piece Combo Dark (2 legs, 1 thigh). After waiting 10 minutes in the line for my food, the cashier asked us to pull around to the front. Waited 5 minutes for her to bring the food. But, instead, she says it's going to take 3 more minutes for the rice and beans. I asked if there were fresh fries...still 3 minute wait. I said ok. But, since I have now waited 20 minutes, I asked free fries. Then after all of this, I ended up going inside the restaurant because she was taking too long. When I got home, I had a Breast, Leg and Wing. I will be going back to get my money back. I have pictures as proof. Unbelievable!! read more

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This location on Howard St in Chicago is hit or miss. I just got a 3 piece spicy chicken. The chicken they sold me was Old. I use to work for KFC many years ago. Chicken has a hold time on it. No matter how much Chicken you have, it it's expired you must trash it. This place sells old Chicken to customers. Now, usually I get the 6 or 12 piece wings & I ask them to make it fresh for me. I don't mind waiting. But this time I just wanted a simple 3 piece & they send me this old mess. I AM PISSED!! read more

The restaurant is disgusting very dirty and on top of that I asked for spicy sandwich and spicy wings nothing was spicy I regret buying from that location read more

Popeyes is usually one of my favorite places. This is the worst. I ordered through DoorDash and it took over an hour for them to make my 2 spicy chicken sandwiches. Unbelievable. :( read more

This location was originally a managerial training site for Popeyes (). It has since descended into a a correctional facility for disgruntled fast-food employees. E-X-T-R-E-M-E-L-Y S-L-O-W service. Most of the time they are out of something that is primary on their menu. Employees who don't feel like working hide in the rear of the restaurant or they just stand near the drive-thru and smoke weed. The "Manager" on duty when I was there was taking a personal call on her cellphone behind the counter while simultaneously berating another employee who was apparently almost 2 hours late for work. The restaurant appeared dirty and in disarray. Two male employees had caked biscuit dough on their gym shoes. NO ONE was wearing a hairnet or gloves. The man struggling to bring a tray of biscuits out front was dripping sweat like a construction worker on top of them. Employee conversations were very inappropriate, ranging from comparing notes about the sexual prowess of a female coworker, to threats of violence directed at the business. I waited (and I TIMED IT) 37 minutes to get my order that was both inaccurate and incomplete. This place needs to be shut down. read more

This is my first time to visit this branch. Unfortunately, there was only 1 staff at the counter and she is also taking drive thru orders. The line was not so long but the lady seemed to be not in her good customer service attitude. She is also having a hard time when a client pays cash. Unfortunately, I ordered a sprite drink but it tasted water with sparkling taste. Not sure if the fountain was checked. The place is not so clean and neat. read more

This is the worst location. The lady that took the order was nice...but, the food is disgusting!!! Food is cold, stale and beyond nasty. Ive been trying to locate a phone number to call them and the phone number is disconnected!!!! Please avoid this location at all costs. The inside is completely dirty and I wish I followed my first mind and drove off. Definitely, need a refund! read more

The service is consistently very slow. The workers are joking around with each other or regulars and don't pay much attention to customers walking in the door. I went there recently, and they were out of french fries! I've never heard this happen before at any fast food restaurant. Still, the food has been decent every time I've been in there. read more

Fifteen min wating for a sandwich and cannot even pick up at drive thru widow. Service slow.

Food was fresh and good The new management also took care of me the store was nice and clean read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Chicago, Illinois

Ordered online via Uber Eats. I got the 5pc regular tenders with ranch and orange Fanta. Almost every part of my order was wrong in some way. The tenders were spicy instead of regular, the Fanta was strawberry instead of orange, and there was no ranch included. read more

How does this owner still have a franchise? This has to be the worst national chain fast-food restaurant I have ever been in. Went to the drive-thru. The menu was all lit up. But a kid in a Popeye's uniform was sitting on the curb specifically to tell people that the drive-through wasn't working. Wouldn't a sign be much cheaper? So I walked in, and the menu board wasn't on. I don't go to Popeye's very often, so I need a menu. I asked the girl behind the counter for a menu. She didn't respond verbally - just shook her head. So, there is a menu outside, but you can't order from it. You go inside to order, but there is no menu. Then, I was told they can only give me change in pennies. Since I didn't want 78 pennies, I told them to keep it. If they are that bad with what I can see, I shudder to think of the conditions behind the counter. read more

They have no idea what they're doing. The people behind the counter have no interest in serving customers. They can apparently cook only one piece of chicken at a time. They clear the screens before they pull the order then want to see your receipt. It's be faster to drive to Louisiana and make the food yourself and then fly it back to O'Hare. I'd rather sit on the Red and Purple Line next to someone with BO and a loud phone playing screechy sounds then go to this shack again. Avoid. You're not that hungry. Every one star review for this place undersells the dismal reality of this dump. read more

This store is so inconsistent. I'd avoid this store if possible. They always miss something if delivered

Sat in the drive thru for nearly 15 mins before being told they were closing the drive thru and that I had to come inside. Came inside to order and noticed how absolutely nasty the kitchen walls are after I ordered. Barf face emoji. Got my food, and it was overcooked and tasted burnt. Why'd I even try putting it in my mouth? I honestly don't know anymore. To top it all off, I wasn't even given a receipt to be able to call corporate for a refund. An incredibly frustrating, disappointing experience. Will never go back literally ever. This place will break your soul. Flee. read more

It's baddd my mom went there and an employee had a attitude about her WANTING A APPLE PIE and that's it

If you have an option of 0 starts I'll give you that . don't understand how this can be open. employees look like they live under a bridge with their pants half they ass .they don't even wear uniform they use a shirt that they go to sleep with first time and last time I come here I don't understand how people don't care about food poisoning and all that HEALTH DEPARTMENT should come and take a look on this place read more

One of my worst experience in my life Drive throw open no one answer the i went to the window a young lady she waved to me to come inside...i said my be busy !!! I want inside three employees and one customer I had my order to the young lady she was in really bat customer service then she used her hand without gloves to push my fries in side the paper big also the shrimp. *No customer service at all *dirty employees *dirty place inside and outside read more

Don't eat here unless you want your day to be ruined. I love Popeyes, but I will never eat at this location again. I understand they are understaffed and that you should expect to wait 20+ minutes for food. I am a very patient person, so I always wait politely and quietly. However, they have the rudest employees I have ever met--I got screamed at for being in the drive through lane to pick my mobile order which I had already ordered AND paid for online. Why I was screamed at for no reason, I'll never know. I did as the lady said and parked my car and went inside to pick up my food, (since having it handed to me through drive through window was apparently a terribly unreasonable request, even though it was already paid for online). She continued to be incredibly rude to me one I stepped inside, as if I did something terrible to her. I felt unsafe being there and once I got home I threw away my food, because I did not feel safe eating it knowing that she had prepared it for me. I understand that this location is understaffed, but screaming at your customers and giving them attitude for NO REASON is not okay. I used to come to this location all the time because I live down the block, but I will NEVER be returning here again. read more

Although I was skeptical after reading the reviews, this Popeyes establishment not only delivered high quality food from the drive-thru, but also gave us free food and fries to compensate us for the long wait times. Overall great experience! read more

best food i have ever had. service amazing . the workers are so nice. the ambiance is insain.

Every time I pick up for door Dash I am waiting 20-30 minutes even when not busy Going to stop accepting orders for here read more

This place is so Unorganized,Unprofessional. Can't believe I fell for it again. They canceled my order at the last minute. Got the money all tied up,twice with these guys! STEER CLREAR read more

I ordered (yesterday) for delivery from Popeye's in Chicago on Howard Street. Online it says you can special order that may cost more, which is OK with me. I ordered 8 piece dark meat thighs. I received two wings, two drumsticks, two thighs and two white meat breast's. I ordered one large mashed potatoes with gravy and one large coke slaw. I received two large mashed potatoes with about a tablespoon of gravy on each of the two large orders. No coleslaw was included. I ordered a biscuit and got six of them. The meal was the worst I've ever eaten at a fast food restaurant. The potatoes clumped into various sized balls with no moisture....and two large containers at that. I loved the meal I get downtown at Wabash Popeyes and I know it doesn't have to taste so bad. We had the two thighs and tried to revive the mashed potatoes (didn't work). And we ate two biscuits. The rest is in the garbage can. Please don't order from the Howard Street Popeyes. It cost almost $50 total and wasn't worth a dime. read more

Was really hesitant whether to waste time reviewing this place or not, but decided to in hopes of saving time of others. Rude staff for one. I saw people going out the door with food in their hands so I assumed you can order takeout without having to do drive through. One step inside and the staffs holler, no! That was it while simply gesturing with their hands that I must do the drive through. But what about those people that had food out the door in their hand? Maybe they're a bit different situation, idk. So I get in the car again and go to order through the drive through. Let them know that I'm going to use the coupon for family meal. I asked them for dark meat like I do everywhere else. They said they won't do that. I tried to reason with them that the coupon was accepted as such manner elsewhere too since it only says chicken not mixed. They just simply refuse to listen. TL;DR Staffs who have different rules for the coupon presented by the headquarter and the customer. I'm not sure why they didnt let me order takeout without having to go the drive through when others came out the door with food in their hands. I cant forget the look they were giving me. It was as if they didnt want me inside the place. If you enjoy those sort of glares and rude staffs with different standards for different customers, this is the go to place! 100% guaranteed read more

This is not fast food. You won't even necessarily get what you order. Sitting at a drive-thru window at 4:45 in the afternoon when you're not ever even remotely sure when the initial order is going to commence or officially end is merely one of the fascinating blunders this location consistently offers. When the tinny voice finally asks you for your order after 7 minutes of confusing silence, you slowly recite your carefully considered order only to hear the person on the other end straight-up ignore you as she wonders aloud why something is amiss in the kitchen. No apology is granted, no prompt is given ... so you start again. You ask for the Spicy Chicken Sandwich Combo. You tell the person in the restaurant you want Dr. Pepper again and green beens as your side. "No green beans. We're out." OK. Cajun rice. "What do you want to drink?" You tell her you want Dr. Pepper. Again. You also ask for 3 chicken legs if you can get them separately. "I'll have to charge you separately for each piece of chicken." OK, fine. Out of curiosity, I wonder how much I will be charged for each drumstick. "I don't know. I'll tell you at the window." She never gives you a total bill amount or says "pull up." She just stops talking, so you shrug and proceed to the window. I wait for another eternity behind the car in front of me (who, for the record, was almost certainly experiencing exactly what I went through at both the order speaker and the service window.) I finally have my moment in the sun and submit my credit card. A smallish bag and my card are extended back to me via a protective metal device that would be considered harsh in most prisons. Cool. I wait for my drink and the chicken legs. However, it eventually becomes clear that the window lady thinks we're done. "Did I not give you your side? Check under the sandwich." Ummmm ... Yeah, it's here. She looks at me incredulously. Why are you still here, she seems to be wondering. "Did I give you a spoon for the rice?" No, you didn't, but I'm gonna eat this at home, so no big deal. Where's the drink? And the chicken legs? "I only charged you for those two things." I check the receipt. Sure enough I was only billed for the sandwich and the side. Separately. Not as a combo. The entire order was predicated on a combo, yet THERE'S NO DRINK. AND SHE DIDN'T EVEN RING IT UP AS A COMBO. And the chicken legs are a distant memory, a memory that apparently only I possess. I drive off stunned and angry. Nothing is ever really going to be resolved at the point of sale if you're dealing with a sassy person who apparently has severe memory problems. Don't go to this place. It's always been bad, but this is a new low. Popeye's currently has the most phenomenal fast food sandwich in the world -- and their chicken has always been excellent -- but transactions like these are clearly going to result in franchisees and the company at large leaving tons of money on the table. Even worse, everyone who goes through this process is going to leave with raging frustration and a bad taste in their mouth. ... Or a chronic thirst for that drink that was never rung-up or served. read more

I drive for Uber eats and have been to this location numerous times. Each and every time there's some problem. It has got to be the absolute worst run business I've ever encountered and whoever is in charge deserves to be fired. I can't emphasize enough that no one should ever visit this location. read more

Theeeeee slowest Popeyes, or any fast food place I've ever been too!!! Went through the drive through and was told to hold for a while.. Eventually placed my order and had to wait longer after.. This is a drive through.. Empty drive through... Empty parking lot... What's the point of fast food when it isn't fast? Walking in isn't fast either. Also at the window we asked for bbq sauce and ranch, twice and offered to pay for it. They still didn't put it. They didn't put any sauces. They always forget something, I don't know why I even bother coming here cause the employees act like they don't wanna be there either! read more

Zero star if I could. Hakeem and cici need some Customer service skills. Whole staff is clueless Slow a/f workers read more

Just throw the whole restaurant in the garbage. Don't go here to eat. Go if you have nothing better to do with your time and just looking to see what all these posts are about. I tried to go back the other day craving some Popeyes and the drive thru woman said "you gotta wait 20 min before I take your or order and started laughing" ‍ I don't know how corporate allows this location to stay open. read more

Never get the correct order. Rude employees and the wait times are out of this world.

Terrible service in general. Even the Uber driver who delivered told me, this is prob the worst Popeyes in the whole establishment. Workers don't care and neither does the manager. Got my entire order wrong. read more

Poor service I had an DoorDash order with a biscuit and gravy, 6 piece nugget and a spicy chicken dinner meal but forgot my biscuit and then didn't give me da sauce I ordered dat place needs to be shut down permanently like frl read more

The freshest chicken i've ever had from any US Pop-eye's. They will literally fry a fresh sandwich for you. Somehow their biscuits are the only ones that could never asphyxiate you to death. There's only ever like 2 people working and they're all young running this place like the NAVY for the most aggressive mean customer base I've ever seen in 10 years in food industry. Major props they seriously have kept me alive on multiple occasions and didn't even shame me when I ordered the Saweetie N Sour sauce out loud read more