The food was great! We got our order in less than 5 minutes. However, the overall service was less than stellar. We got there around 6:15, when most restaurants have several people inside, and there was no one inside other than the employees. When we walked in, there was A LOT of horseplay going on behind the counter, and it took a couple of minutes for them to realize there was someone waiting at the counter to order. The young man seemed annoyed that we interrupted their play time when he took our order. I'm not sure if the manager was involved in the horseplay, but he didn't do anything to stop it, as it continued well into half of our time inside the restaurant (about 20 minutes). Things finally got quiet a few minutes before we left, when more people started to come in. ALL of the employees need customer service training, including management. I've seen several other reviews that span over the course of a year regarding the Gilroy Popeye's, and I'm not the first to comment on the unprofessional behavior. It's things like this that get a restaurant shut down, and I would hate to see Popeye's be another casualty in Gilroy. read more

Everything was disgusting tables were not clean when we got our food one of the sandwiches had a bug and gave the food back to the girl and just smile and giggled they have to do better read more

Popeyes Louisiana Kitchen - Check in your food when you get it - Fast Food Near Me - Gilroy, California

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I waited for 25 minutes for my pickup order which said "in progress" on the screen from the moment I walked in. Thinking that was completely ridiculous, I finally asked about my order and it was ready. When I asked why it had just been sitting there I was told "you have to ask." Why would I ask when I giant screen says it's still in f**king progress? On top of that there was no toilet paper in the women's restroom, no ice in the soda machine, and my pregnant wife nearly fell when she slipped on a wet spot near the front door. Get your s**t together. read more

I was getting service on my vehicle yesterday and found myself a little hungry. There were many places to choose from and I chose Popeyes out of all of them. I happen to order a 4 piece combo with red beans and rice. It consisted of 2 drumsticks very salty, a thigh no flavor the wing was the best piece of the batch. The place was relatively clean but I couldn't wait to watch the TV but glare impeded my viewing they should invest in a swivel wall mount. I probably will never patronize this particular establishment again. read more

And once again Popeyes did not disappoint. I just don't get the low rating and so many negative reviews. I guess people don't post when they have a good experience. We've had nothing but delicious chicken, sides and biscuits each visit. We tried the online ordering and it was a snap, easy to order and the food was ready upon our scheduled arrival time. Keep up the good work! read more

I pulled into the handicap parking because my father is wheelchair bound, there was Popeyes trash all over the pavement, I mean like open sauce containers. It was like trying to navigate a minefield, "and the trash can was literally 5 feet away" some people are just disrespectful PIGS!!! I don't blame Popeyes completely but they are also responsible to make sure their parking area is clean. To be fair the inside was clean. To order you have to use a kiosk. "Not this guy", I don't use kiosk and I pay in cash. " also how can you get a senior citizen discount at a kiosk? " So I called out to the kitchen and an employee took our order. I ordered a spicy chicken sando "which on a level of 1 being no spice what so ever and a 10 being " reaper hot" was a 1.5 "that's one point five" at best, so disappointed. The side orders of Mac and cheese were super oily, fries lukewarm at best. They package? Everything is packaged to go even if you say you're dining in?!? Seriously how wasteful can you get..... well let me fill you in!!! 1st the put your sando in a wrapper style container then they put that in a paper bag.... But wait there's more then they take that and put it inside a plastic bag!!!! Are you kidding me right now?!! We ended up with 10lbs of land fill waste!! OK I'm exaggerating, but look at the picture of how much waste we ended up with! Note to owner: you don't need all that packaging, use trays for the customers dining in. Overall IMO 1.5 stars max, will not return read more

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The food wasn't good, mashed potatoes where very thick and mango drink was horrible, red beans and rice tasted burnt services was lousy no one smiled was like they hated the job we love Popeyes that's out go to place me I love the shrimp the bread is always good we got no napkins I hope managment can teach about customer service read more

Lukewarm food and horrible customer service. I wrote a review a few months ago in more detail on another website and saw the garbage franchise owner responded to newer reviews than mine. All orders are from a kiosk and I wanted to make a special order. I went to the counter and employees saw me, but we're to busy BSing with each other to help me. The franchise owner is garbage! read more

Place to order well before they're closing time they decided not to make my order to close early

There was a partially eaten wing in my sandwich and I threw up profusely. It was disgusting, I feel sick and I don't know what to do other than leave a review here read more

This place is completely sucked. On 5/5/25 I got really hungry coming into Gilroy on the freeway. I pulled over to see if there was a Popeyes in the area. There was. This was it. I walked in at approx 5:15-5:20 pm. I stood the counter waiting to be acknowledged. Young lady was behind the counter kept looking around looking at me as though she was afraid that I might want to order something. She finally asked me. Did you want something? I simply responded. No, that's OK. You don't need to help me you go back to doing whatever it is you're doing, but you don't need to help me. And I left the facility never to return again. read more

Couldn't find a single clean table. It was empty but the whole place filthy. Kids in the kitchen yelling bad words and not beating organized. Bad experience, wish I would've went trough the drive trough instead. Very disappointed experience. read more

Only 1 o'clock and they're already Telly us they're out of dark meat. So you can't cook more? And no rice and beans? Your coleslaw is horrible. To add to that checker has really bad attitude WTH read more

Popeyes Louisiana Kitchen - a menu for a family meal - Fast Food Near Me - Gilroy, California

They messed up completely on my doordash order. Even with the simple instructions still on the receipt, they ignored it. I had to drive across town for them to fix it and not the slightest concern from the worker when showing her the mistakes made. Even when leaving not a 'sorry' or 'we apologize' just a "Here's your food" that's it. read more

Popeyes Louisiana Kitchen - The order info clearly says NO SAUCE. So what do they do?? Add sauce... - Fast Food Near Me - Gilroy, California

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Spend $48 on their chicken and can't even ask for a small dipping sauce, so apparently you have to pay for it if you want some dipping sauces at Popeyes. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilroy, California

The staff were nice and 8.79 for large box of fries are worth the price. Will return again soon!

Popeyes is my favorite fast food chicken, but today's experience with the mandatory order through their kiosk does not work, and the same problem with ordering through their app. I want dark meat only and there's no way to let them know. I don't want the biscuits and no way to let them know, I just throw them away instead. Order came with the wrong size cup for my drink. I had to go back and ask for a straw and a second time for some napkins. Please let me order at the register or make the kiosk and app have options for my order. No, I'll not be going to KFC but I'll not be going back to Popeyes as soon with their mandatory kiosks for ordering. Also I tried their www.tellpopeyes.com but my receipt doesn't match any of their examples so there's no way to give them feedback or get any free food for trying. read more

I limit myself ordering for this place because my order is always messed up. I have never left a review until now. 120.00 worth of Popeyes and they forgot my shrimp meal. QUALITY CONTROL SUCKS AT THIS LOCATION read more

We should have read the reviews prior to entering this dump! Food gouging indeed! What you order in the Kiosk has nothing to do with what you get 20 minutes later! The service is just awful: young kids that do not know what they are doing and look at the customer with vacant eyes and clearly do not give a damn! The Kiosk charged us 20 cents extra for a diet Ginger Ale which was not available in their drink machine. When my wife asked about that they told her "we cannot help you with that because the Kiosk is not what we have available." When I asked to talk to the manager they looked distraught and she repeated the same answers with the same attitude. All that poor service for a sandwich costing over 18.00! Please do not patronize this poorly run business; I know I will not step in another Popeye ever! I would give this joint a -5 rating if I could. The ambiance in the dining area is fine; although not a single person was there by the time we were done eating our sandwiches. Would definitely NOT recommend this place. read more

Honestly the food is very tasty and delicious at a low price and huge portions with is a good deal I love the chicken sandwich

Worst Popeye's location. Ordered a 8 piece meal from the app and picked it up on our way to Salinas. Get to Salinas and opened the box. Nothing but drumsticks inside. Wtf. Are the workers here just idiots? Last time they forgot our sides. No biggie. I get it. They're busy. But this time there's no damn excuse. I hope management sees this and overhaul the employees. Not saying all of them are bad but come on now. read more

I'm SO glad there's no Popeye's near my city. Their chicken is so good that I'd be there every day, and end up weighing a ton! As it is, the best Popeye's is 45 minutes away, which sufficiently protects me from Popeye's deliciousness. read more

stop playin with ppls money, food is expensive enough already only for it to be served colder than my dead grandmas fingers

If you want fast food chicken and in South County Popeyes if the go to place. With the hype around the chicken sandwich I feel the quality has suffered. I would still recommend Popeyes over KFC if you are ordering just chicken. I can't deduct stars for the wait since all the employees were moving no one was waiting around idle when I visited this location. It did take 30 minutes for a box of tenders due to the sandwich orders. read more

Popeyes Louisiana Kitchen - Chicken Sandwhich - Fast Food Near Me - Gilroy, California

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Slooooooooow service. There was 3 cars in front of us and one car in parking lot. It was $12.82 for 6 biscuits, thats all we wanted because we don't like their chicken. They had us park to get our order..... so total wait in line and waiting was around 30 minutes. Come on now.... doesn't take that long for some damn biscuits read more

We love Popeyes, and visit this one fairy often. The service has always been questionable, before and after they installed the new ordering kiosks. Staff routinely ignore those of us waiting to order. Now there are big signs in front of the 2 cash registers telling us we all must use the kiosks to order, then pay at the counter. After wasting time at the kiosk trying to find a way to order the specific pieces of chicken you want, we realize there is no way to do it. (Very poor design there!) So we go to the counter to be glared at by staff and told to use the kiosk. I tried to explain why that wasn't possible, and she ignored me. I just stood there till she decided I wasn't leaving. I explained, I wanted 2 thighs, she told me to just enter 2 dark pieces, then come to the counter to pay and explain what I actually wanted. I asked how anyone was supposed to know to do that, or that it would be the correct price. She just scowled. She finally asked if I would just rather order at the counter, I gave her a fake smile and said yes. I reached to hand her my card and she refused, pointed at the big sign on the counter that tells us all we now must use the kiosk. I was confused, seeing no scanner. She pointed again, so annoyed with me. Finally I looked behind the big sign, seeing the scanner. It was too high for me to reach over to the scanner, no place to move it out of my way. I still can't believe how ridiculous this all was! I told her there was no way I could reach it. She then agreed to scan it herself. Everyone must pay at the counter. Both card scanners are blocked by the signs. So thought this was a good idea? I guess because the food is good, management does not care about how we customers are treated, we come anyway. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilroy, California

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Drive thru line is sooooooo slow! I waited for about 45 minutes. Food was good, but the soda was so flat and warm. I asked for it to be remade and it still was flat and warm. read more

Went a few days ago and the drive-thru girl was rude and gave me attitude. I work in customer service as well and so I sympathize with workers by being respectful and understanding if they are out of items or if there is a wait time. To be rude after I was unable to understand what was being said and respectfully asked her to repeat herself is unacceptable. The food was also cold making me assume that she did not bother warming it up. Terrible experience, will be driving to Watsonville Popeyes from now on. read more

Food was great. No issues with it but the service is terrible. Lids were out, I asked for more and the guy replaced it with what felt like attitude. We were dining in and they still gave me everything to go. The tables were all filthy. The entire time we ate, not one person came out to clean. Place is filthy so it gets you wondering how clean their workstations are read more

I have always loved Popeyes Chicken, but my recent drive through and food received was terrible. The entry closed at 8:pm (App says open till 9:pm)and I had to use drive through. I ordered the 10 piece Chicken and I receive mostly small wings and One Breast. It was Luke warm at best and the Rice and Beans were Luke warm and obviously made in the early part of the day. The staff I guess just wanted to go home and I received what was probably going to be thrown away. I will go to Watsonville instead. Longer drive but they haven't disappointed. James Nakashima read more

Dropped by on 7-22-2023 at 6:45pm. After a long time on the road, I wanted to take a break and enjoy a chicken sandwich dining in. Girl took my order was not focused because she was busy looking at her cell phone. Tapping and texting. Got my order. Not one table is clean. It's a total mess! Now on to the food, my Blackened Chicken sandwich was over cooked. A ghetto experience without it even located in a ghetto! read more

Holy smokes.... 45 minutes wait inside just to get our food. This place was hardly even busy inside. Food was good but the wait time was just ridiculous read more

Ordered the food through the website and it didn't have the classic chicken sandwich option. It only offered the blackened chicken sandwich. The service was quick. Was able to pick up my order within 10 minutes. The weird thing is that they had the classic chicken sandwich if you order in person. The restaurant is clean. Will be back if in the area and needing a quick meal. read more

I had such a great experience. The chicken was nice and hot. Not to old. The person at the register was very pleasant and showed great customer service. read more

I've been to this location for here times since it has opened. The service is horrendous. The cashiers/order takers are always rude. Since COVID they are pretty busy... and are even ruder. The drive thru line is always long. They have had issues with accepting credit cards and/or cash. Which is very frustrating... They post these paper signs on the drive through menu and when you get to the window it is some thing else. The food is ok... but it's definitely frustrating to wait in line and all you get is an attitude. I doubt I will be back read more

We came here for lunch after a long afternoon and even though the restaurant was busy inside, we found a clean table. My son and I ordered a 6-piece wing combo and the wings were AMAZING! They had a lot of meat on each piece and the flavors (Honey BBQ and Roasted Garlic Parmesan) tasted great! My daughter ordered the 2-piece chicken combo meal and enjoyed it. We received our food quickly and promptly. Also, the Restrooms were clean! We had an hour ride home, so it was nice to sit and enjoy our meal in a clean space. read more

I ordered ahead, waited in line when I arrived still. Went to the counter and let them know I ordered, they said it was still another 10 minutes. The people that barely ordered got their food before me. So point of this is, don't order through the app, it's 10 bucks extra and you still have to wait longer than if you ordered in store. Won't be coming back. read more

Went to popeyes tonight 4/11/2020 trying to give them another chance but NOPE. My husband made an online order at 835PM for drive thru pick up since the covid-19 situation. We get there and there was about 7 or so cars in front of us. We waited about 15 minutes and then seen 2 employees come out and put cones up from the 2 nd car in front of us. The employee told the first car something, and they ended up pulling away. Then went to the second car, and when they finally approached us, they told us that they were shutting down early and that they were not taking anymore orders. I told the young man that's fine but we have a pick up order that's already paid for. He was like oh you can just cancel the order on the app. I was like no there's no option for that. So he told is to park and he'll go talk to the manger. We waited another 10 minutes but seen that another customer had pulled up and went thru the cones at the drive thru. The employee from popeyes pop out and went to the car who was in the drive thru and told them something but instead of the car backing out of the line she let the guy stay. She was then trying to avoid contact with us waiting on her and the other guy to talk to the manger about the already paid online order. We honked at her and she approached. She said that he manger is canceling all online orders and that we would get refunded. My husband asked her how is that when they dont have my name, amount of what I paid etc. She then looked like oh yeah. She said she'll go talk to her manager. She came back and asked what the name on the order was and how much, then left again. Once again had to wait another 25 minutes. During this time they kept looking out yo see if we were still parked outside. So I called the store and no one picked up. Waited 5 minutes then called again. Finally someone answered which happen to be the young guy who told us to park and he'll go talk to the manger. He states that his manager was having trouble finding/refunding the order. I said I know because you have to have the card in order to do a refund. Do you want the credit card so you can do the refund. He then said oh yeah let me ask the manger. I guess he forgot to press hold cause he said they are still outside and want their refund. I assume that the lady who yelled at him," okay fine just give it to them", was the manger. After I said wow the phone went silent. The young man then comes back pm the phone and said that the manger okayed him to come get the credit card and do the refund. I was like okay. So he came out got my husband credit card and I had to remind him that we needed a receipt to show the refund. He was like oh yeah no problem. After another 5 to 10 minutes the young man returned with my husband's credit card and receipt in hand. With the receipt not even showing the last 4 numbers on the credit card that it was refunded to. Luckily we have identity theft/alerts on that credit card because it should not have taken that long for a refund. Long story short popeyes in gilroy is not the place to go. At least I wont be going or trying to give them another chance anymore. read more

I wish there was a -star. The second person in line and I waited for 15 minutes before I was up to order. I waited an additional 5 minutes at the register, and the order taker just started bagging orders. I count 9 people in the back, and most are standing around. Very poor service. Out of all the chicken chains, I like popeyes the most, but I won't get any today read more

Dirty! Almost every table was dirty. Puddle of something near the back of the restaurant. Coleslaw was lukewarm (one bite was all I could handle). Restroom was dirty and a funky latch to lock the door. Staff was disinterested, and even though a customer made them aware of the puddle, no one made a move to clean it. There has to be another place in Gilroy for a quick meal. read more