We came in on a Tuesday afternoon so it wasn't busy. The place was clean. The vibe was pretty much the same as every other Applebee's I've been too. Our servers were very nice. (We came in on a shift change).The First Lady was a bit more personable than her replacement bur the Second Lady was nice and attentive. The food was mostly good. I like the Spinich and Artichoke dip, and I was hot but I would have preferred almost biting my mouth hot. I had the Chicken Parmesan Fettuccine; the chicken was great but the fettuccine Alfredo was pretty bland. read more

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I usually enjoy dining at Applebee's, but my visit this past Friday was very disappointing. I came in to celebrate my daughter's birthday, hoping for a nice and relaxed experience. Unfortunately, the atmosphere was uncomfortable. I overheard two staff members speaking negatively about other employees and regulars discussing personal topics in a way that felt inappropriate for a dining room. This made the overall experience unpleasant. On top of that, my daughter's birthday was not acknowledged at all, even though we were there celebrating. read more

My visit to the Applebee's in Gilroy today was extremely disappointing and unacceptable from a service and quality standpoint. The only positive part of the experience was the hostess, who greeted us professionally and had our table ready promptly. After that, everything went downhill. We waited about 10 minutes before a server even approached the table. When he finally came, the service standards were poor. He handled our drinking glasses from the top, where customers place their lips, which is completely unhygienic and unacceptable. Robert took our order while standing far from the table, showing little engagement or attentiveness. The food presentation was very poor and did not resemble the images displayed on the menu. Even worse, the timing of the food was completely disorganized. My wife received her meal first, and the rest of our food arrived approximately 11 minutes later. Serving a table in separate waves is unacceptable and reflects a lack of coordination in the kitchen and service team. The overall quality, consistency, and presentation of the food were far below expectations. Service was virtually nonexistent throughout the meal. The only prompt service we received was when I asked another server to change the television to the World Cup channel, which he did immediately. At the end of the meal, when the server presented the check, he asked how my salad was. I told him it was not good and showed him a photo I had taken of the dish when it was served, comparing it to the menu photo. Without taking the time to properly review it, he simply stated that it looked the same as the picture. The difference was obvious. This location urgently needs retraining in service standards, food presentation, hygiene practices, communication, and meal timing. Applebee's used to deliver a much better experience. Based on today's visit, the decline in both food quality and service is significant and disappointing. read more

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We gave them another try because my mother asked to go to Applebees. So here it is start to finish. We walked in. The hostess was sitting at the bar picking food from a man's plate that was sitting at the bar. As was the bartender. However we were seated quickly. Our waitress Lauryn, promptly came to the table and took our drink orders, brought them back quickly. She is a top rate waitress! She took very good care of our table. She deserves a raise! She is the only reason they got the extra star. Now the main reason I rated a 1 star was for the length of time it took to bring us our food. It was a shy bit over 30 minutes. It was very slow, it was not very hot. This wasn't the waitress's fault and she did come back to keep us informed of the progress. We had all you can eat ribs and each re order took equally as long. Yes the food was ok, but had it been warmer it would have been better. So work on faster food preparation and standards with the cooks. The restaurant was clean though which was awesome. Thank you Lauryn for making our visit great.! read more

Applebee's Grill + Bar - All you can eat riblets - American Near Me - Gilroy, California

My family of 5 ate there yesterday. What I like about Applebee's is that there is something for everyone. The food tasted good and was reasonably priced. My husband thought the steak was good but not as good as some other Applebees' location we went to before. Service was fine, however they didn't provide us with napkins. It was fun that they were playing the World Cup game on tv. read more

I had a really nice lunch today. After shopping at the outlets I was ready for a good lunch. There were many tables available that were clean and ready. They had nice music playing in the background that I really enjoyed. I was warmly welcomed and shown to a booth and given several menus. I haven't been to Applebee's in over five years. Their menu has grown since the last time I was here. I liked that they had a special lunch menu. I decided to order an iced tea and the southwest chicken bowl from the lunch menu. My iced came out fast and my food came out with 8 minutes. It was extremely fast service. My food was very good. I was really impressed with how good it was and for $11.99, the portion was hefty. The grilled chipotle lime chicken was moist and flavorful, and had a chimichurri sauce on top. I loved the guacamole. The salad was fresh and crisp and the rice was warm and comforting. It paired well the pico de gallo and the black bean and corn salsa. The lime wedge was a nice touch. I took advantage of that and squeezed it all over the top. There were also some tortilla chips strips on top that added a nice crunch. Overall, it was really good. It was a healthy choice that tasted great. Thank you to Jenelle for the excellent service. read more

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It was a quick stop in for dinner and just to use my birthday coupon. Food was overall satisfying and delicious. The spinach dip was ehh and lacked a lot of flavor. Our server disappeared for a while and we had a hard time getting her attention as she was no where to be found. Mid meal, they changed servers due to shift change and this server was also MIA. Overall the restaurant was clean and nice inside with multiple TVs to watch different sports live. I like Applebees and would continue to support their business. read more

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I had to stop by the Staples store right near here earlier, and I noticed there's an Applebee's right nearby. This location is located right off the 101 off of Leavesley Rd. Easy to find and plenty of parking. We wanted to take advantage of the happy hour prices where you get 1/2 off most appetizers, except the most expensive ones. My crew and me get seated and drink orders taken. Wine is happy hour priced, but it's not 1/2 off, just a buck or two off. It's still $5 bucks a glass for the house red. The appetizers we picked were the onion rings, chicken quesadillas, chicken wonton tacos, fried mozzarella cheese sticks and the boneless chicken wings. There weren't like wings at all, but more like white meat chicken nuggets, we got sauce on the side. We ordered 2 orders of each appetizer except the boneless wings. Service was efficient and friendly and our server answered all the questions we had, like what was 1/2 off and what wasn't. Our food arrived in pretty fast time. Everything was nice and hot. The onion rings were the corn meal coated crispy type, as opposed to the beer battered puffy kind. All very good. Everybody especially liked the Wonton Tacos, you get 4 to an order. The only thing I would pass on next time were the boneless wings, kind dry. The cheese sticks were fun to eat, why does everybody have to try the cheese stretch thing like they were on Instagram! We had a good visit and the cost was low for what we got. read more

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We visited this Applebee's around two weeks ago after suddenly craving the Applebee's BBQ we remembered from Hong Kong. The food was shocking. The barbecue meat was extremely tough--so hard that it genuinely felt like it could damage my teeth. It was nearly inedible. More concerning was the hygiene issue. I clearly saw the server's finger touching the food while carrying the plate. Basic food handling should ensure that hands do not come into contact with what is being served. When I requested a to-go box, I was initially given a container that was far too small for the amount of leftover food, without any explanation. Only after I spoke up were additional containers brought, which felt careless and dismissive. Out of consideration for the cooks and other customers, we chose not to escalate the situation and simply took the food to go. However, having lived in the U.S. for many years, this was a rare and deeply unpleasant experience--one that felt not just poorly handled, but genuinely insulting and unacceptable. Despite everything, we did not leave without tipping. We still left a 10% tip out of basic courtesy. I worked as a waitress myself when I first came to the U.S., so I understand how demanding service work can be, and we are usually very generous with tips. That is exactly why this experience was especially disappointing and hard to accept read more

The food was good the wait was super long just for a refill and when we got our food it was only a little warm it was borderline warm.

The food was extremely disappointing. We ordered two entries and appetizer which comes with a $37 deal. Ordered artichoke dip which was decent. Then chose salmon with broccoli and mashed potatoes and shrimp Fettucine Alfredo pasta . The salmon was just luke warm, watery and almost cold, the shrimp was undercooked and soggy, and the pasta tasted like nothing but butter. The broccoli seemed like it came straight from a freezer, warmed up and watery. Overall, a tasteless and poorly prepared meal. Definitely not worth the visit. I would give one star to Sarah who was great and had a smile on her face. I would never come back. read more

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The host can do a better job; she was not friendly at all. Servers can pay attention to which parties are in their area. It took 30 minutes for someone to come to our table, and three times for one in our group to ask for service. read more

Came in later in the evening and it looked pretty busy bc the lobby wait area was packed. But the unfriendly host finally called our party and sat us and walked away briskly, I initially asked to be sat in what looked like an empty area, but she said no and walked towards the steps. A nice waitress came by to take our order but we were slow pokes as we surveyed the vast menu. I was interested in the Cajun inspired menu running around Mardi Gras time. The waitress was nice to mention a special of a burger combo (big type burger, unlimited fries and unlimited soda) so rest of table got that bc it was I think $9.99 or $10.99. I ended with the Bourbon chicken and sausage penne pasta with bread stick at $11.99. My opinion of the pasta was: Al dente penne and lots of grilled chicken peices, nice amount of sliced sausage, but I didn't taste the bourbon. The (1) breadstick looked a bit over baked (see pic) The burger combo was rated "pretty good". Endless or unlimited fries were tasty. First batch was salted just right but the refills were gosh darn over seasoned/salty. The negative was the order took forever. Even our lovely waitress joked and said she doesn't know why kitchen is taking long so maybe they ran to the grocery store to get the beef. We enjoyed her humor while we were hungry and waiting. Aside from the first impression of the rude or unfriendly host (she was a brunette/dark haired and a little thick) but the 2 person wait staff were friendly. I haven't read reviews here but surprised it's an overall 2 star, when it should/can be higher (Well based on this experience) I can only guess since they are within the lot of a shopping center (I'm guessing the outlet) Guests are cranky from joyful shopping. :) Would I go back? Sure if I'm in neighborhood. read more

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We were out shopping & decided to stop here & we enjoyed the food & our waitress Jovanna, she's great, very personable, we really enjoyed her, she made us laugh several times! She made our day for sure read more

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Paid for two overcooked tasteless steaks. Why ask how the customer wants their steak cooked if it's going to be well done in the end. read more

Applebee's Grill + Bar - Overcooked steak. Was supposed to be medium. - American Near Me - Gilroy, California

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Food was cold, the order was wrong, and while the service was passable, the final straw was being handed someone else's credit card--forcing me to cancel mine and deal with the hassle. That sealed it. I won't be going back. They didn't just meet my low expectations--they managed to blow right past them in the worst way. read more

Don't eat here. I didn't leave a tip because Robert or Roberto was not good at what he does. He left himself a tip on my credit card. when I left cash. Although I gave him the benefit of the doubt and when I called the manager gave me a certificate to use at the location. I came from SF area. So instead of refunding the amount because it was illegal and dishonest. They tried to cover it up and that was that. I am looking into legal actions for this matter. I will not travel more than 100 miles just because of your employees decided to cheat hard working people out of their money just to come back for another go? No thank you. read more

We went to Applebees to take our grandson out for a birthday dinner. My wife and I haven't been there for a long time but our grandson requested we go. The food quality was much better than I remember. Great pricing too! Our hamburgers were large and tasty. Our server did a great job during the busy evening. I also forgot how cool the whole room looked with the oval bar in the middle surrounded different levels of dining tables. We will be returning soon. read more

What an amazing disappointment Applebee's has become. The food was lousy with dry chicken and a crappy burger and the prices are ridiculous! The chain restaurants have really gone downhill in the last 5 years. No quality of service or food... I will be going to my favorite in town orally owned diner in the future. Much better food and an owner that actually cares! read more

Terrible terrible terrible service twice now I've been seated and had to wait 20 plus minutes for any serving to come to my table this time (11:26 am) only four other tables were seated and now it's 11:47 and he just came to my table! Ridiculous read more

Service was lackluster, but what really bothered me in particular was when an old couple (probably in their 70s) was incorrectly seated at a table for 2 when they told the host that they had a party of 6. They tried walking to a larger table and was told that wasn't their table as that was for the party BEHIND them. The host showed little to zero interest in remedying the issue for the couple and rudely told them that they only wrote down 2 instead of 6. This old couple had an extremely difficult time getting around and had to get up on the higher seating area only to be belittled and led back to the waiting area. The group behind them was seated at the big table that the couple thought was theirs. I didn't even hear an apology. This irritated me. Luckily, as they returned to the waiting area, I saw that they were happily greeted by their children and grandchildren. About 20 minutes later, they were finally led back up to a table near us to share a meal with their family. I am astounded by the lack of service and won't be returning. Food was ok, but employees could really use a lot more training. Nobody wants to go out for family dinner and then witness something irritating like that. read more

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Very bad service customer service very bad food was not good the cleaning was not done very dirty food was cold table was wet

Had the quesadilla burger .... fantastic. Jovanna was the best. She was on it, had my tea filled, best service. Place was clean and relaxing. read more

Customer service: 1/10 Since we got there I knew we should've just left. Our waitress which I believe her name was Marisela was completely rude! horrible horrible attitude, she even rolled her eyes when I asked for my drinks) I've never experienced anything like it. It took 45 minutes for our food to come out. Appetizers and entrees came out at the same time. The food was 3/10 DONT ORDER: Kids pizza (it was literally a frozen pizza that was put in the microwave) Buffalo wings (they didn't take fresh and the sauce tasted rancid) Mashed potatoes had a hair in them. The ribeye and broccoli were good. But I ended up feeling nauseous. The lemon wedges I asked for to help with my nausea was the best!!!! Lol Ambience: loud, They have music over the TV's audio. (NOT THE BEST PLACE TO WATCH A GAME) I will never go back to this restaurant. read more

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Decided to grab a late lunch here. It was so hot where they sat us. Next to a window where the blinds were missing. AC wasn't working either. It was filthy. The floor and windowsills were gross. It was a mess. The food was ok. Typical. Our server was nice. Whoever owns this franchise, please do better. Your customers aren't happy with how hot it is in the restaurant and your employees looked like they were all sweating. read more

Applebee's Grill + Bar - American Near Me - Gilroy, California

My group and I showed up at 10:26pm wanting to get some late night appetizers and this applebees was already closed.. What the heck?!? Everything online and even the signage on their building says they close at 11pm. Why are the doors locked at 10:30pm?! Waste of my time. Wish I could give this business zero stars.. read more

Applebee's Grill + Bar - Incorrect business hours - American Near Me - Gilroy, California

Used to like this Applebees until my resent order. I got the lunch special and ended up throwing it all out because my onion soup was in a state of being left out all day and my wrap was covered in gunk from who knows where. Definitely not a good place and I don't recommend eating from here unless you enjoy eating food off the floor. read more

Food was good, service was within normal limits, cleanliness was not good with drops on the seats and straws and papers on the floor that nobody cared to pick up for one hour. I was there. Parking is good location is five stars. If I'm hungry, I'll come back again here. But it won't be my first choice. read more

Applebee's Grill + Bar - Nice of view on the west part - American Near Me - Gilroy, California

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Usually, I let things marinate for a minute before I write my reviews, but being the fact that I'm infuriated tonight, I am letting it be known. Today is May 4. I would say about 10 o'clock when we walked in we were kindly greeted by the hostess and she was pretty amazing. Super friendly, great smile that was about it as far as the qualities of this location When you think of Applebee's, you think pretty standardize of what you can get anywhere around the nation. Not here they don't want you here so don't come here. We were seated in a section and then moved to a different different one no problem there. The problem was the server. . EM I DON'T KNOW IF IT'S EMILY OR EMMA, BUT HER NAME TAG SAID EM First thing, my spouse went to the restroom and she came over and said you're still waiting for somebody right I replied to her yes but can I start with my drink order? She rolled her eyes and stared at me basically insinuating to proceeded so I did. She just walked away , when the drinks came, the guy brought the alcohol seemed drunk himself. Now to think about it, maybe they were all drunk because it definitely seemed like that was the case. Anyway, our appetizers came we got a sampler. We looked at the boneless wings and thought they looked weird ...just by touch They were freezing cold- my husband took one bite and spit it out and said they were in fact freezing cold and it was disgusting, the artichoke dip was warmed on top where they melted the cheese and then freezing cold under that- the only thing that was hot on plate was the mozzarella sticks because they were forced to fry them with the order. We sent them back. Didn't apologize she said don't worry. I'll take it off your bill. Obviously. Then the people sitting right behind us flag her down and say ours is cold too, and they had the same exact thing as us(sampler) no apology offered to them either. My hubby got a skillet. It had mashed potatoes, chicken shrimp. The chicken was warm the shrimp was raw. They literally look like they were just tossed in the sauce and thrown in the mix (again dunk maybe?) . I wish I would've took a picture before she took the plate then when I went to bite into my macaroni surprise surprise it was cold, not freezing like everything else, but it was pretty dang cold. We flagged her down and told her it was unacceptable and we just wanted to pay for our drinks and leave. She brought us the bill and said she took everything else off. We paid for drinks and when we asked her for the receipt, she told us no that she couldn't give us a receipt because the one receipt she had she needed. That's a lie we all know it. This girl didn't want us to have the receipt because she did not want us to have the ability to take the survey on the receipt. My opinion anyway. The manager on shift was named Dax he also didn't provide us with a receipt. I have never been treated so horrible in an establishment ever. This young lady was rolling Her eyes served us slop and could care less. I forgot to mention when they dropped the appetizers, I had to ask for plates and when she brought the plates, they were covered in condensation. Of course she couldn't be bothered to wipe them down. She was still close when we tried to call for her and she just kept walking , so we didn't use the plate and just set it at the side of the table. This was the most blatant disrespect we've ever received in a restaurant ever. I only wish I could've got that receipt to take the official survey on their website so they would know how their employees are treating paying customers. After us having such a lovely night and being starving, we probably would've left a pretty hefty tip, but the only tip would be to stop treating people like literal garbage! You can read my other reviews and see that I am not in the habit of leaving horrible reviews for places, but I honestly mean it from the bottom of my heart when I wish I had the option to leave not even one star in this case I would say the star is for the young lady who greeted us as we walked in because that was the only person who had an ounce of personality or maybe I should say good personality because Miss EM HAD ALL THE PERSONALITY IN THE WORLD AS FAR AS HORRIBLE PERSONALITY... well, I guess it matches her customer service. Thanks for the receipt.! LOL All sarcasm implied . Avoid at all cost! They've earned their reputation as far as the yelp reviews at this location. What a shame read more

Applebee's Grill + Bar - Freezing cold Four-Cheese Mac & Cheese with Honey Pepper Chicken Tenders - American Near Me - Gilroy, California

Food was great but service need improvement, sat down an didn't get service for about 10 minutes , any when food came didn't see the waitress till we finish are food read more

Anna S was a terrible server. We never got offered refills (she never came back but once). Food was good. Just terrible service

Order car side to go got here 5 minutes before it was supposed to be ready it was ready 18 minutes ago still waiting had to call the store twice and then they said they'll be right out well it's been 3 minutes how much longer am I going to have to wait I'm on a half hour lunch so I'm not really thrilled right now read more

Food is just ok, cocktails are hella watered down, staff is abrupt. I felt unwelcome and ignored. I'm not a huge Applebees fan, but this was the least inviting. read more

First time here after living in the surrounding area for 5 years and had to leave after one beer cause fruit flys were attacking me and my beer I recommend getting this issue fixed as it's really a bother and comes off as unsanitary read more

Went to the Gilroy location Applebees for dinner on April 26 at about 7:30. As I sat down to meet some friends who were seated the bartender Sarah came from behind and took the our drinks claiming we were underage and proceeded to put her fingers inside them , picked them up and walked away with them . Upon calling the manger and having him check our ids he confirmed we were of age and apologized for the bartender actions. It was embarrassing as a bartender your job should be to check before hand and ask before doing such actions. It ruined the whole experience of the night . We asked the manger if he could have the bartender to come and apologize but he said and I quote "she won't do that " . Really disappointing night overall . It if wasn't for the waitress who did her job flawlessly and made up for it we would have left . read more

My buddy and I drove out to Applebee's the other night because there were supposedly open until 11pm. We got there at 10:30 on the nose. The manager came up to us as we were getting ready to sit at the bar. He said they were closed and not taking any new customers. There were still lots of people in the restaurant and at the bar. I thought if yourposted hours say a certain time you need to stay open until then, unless it's dead and nobody is in there. That was not the case in this situation. We were pretty disappointed as we were hungry and my buddy wanted a Margherita. I just feel that was poor management decision !!! My buddy is more upset than I was, but it was pretty disappointing. read more

Terrible. We sat by the window and there were flies at our tables. My son ordered bone in wings (not boneless) and they brought in boneless. We notified the waitress and she took it back and then came back and said they're out of bone in wings who runs out of wings during lunch? We also had to quesadillas the appetizer and they looked sad. We are never coming back read more

I'd give a 3.5-4 stars for this location, depending on where you sit and when you come in. We've had great service at the bar, but sitting at tables can be hit or miss. They sometimes don't have menu items in stock/available, so if there's something you're really craving then definitely call first and ask if it's available. Their drinks are always fantastic and a good size serving of drink for the price. Same with food, portion is pretty good for the price point. This location is especially convenient in the center of the Gilroy outlets. read more

Went here a few weeks ago. When I opened the door it had so much of a gap that my foot could fit between it and the ground. I opened the heavy door scraping the entire top of my left foot leaving it scraped black and blue. Over 2 weeks later and it's still sore. The food was way below average. Won't be going back . read more

Very busy...but we got a table. First time here... soups were cold...sent back to reheat. Food was salty.. Coke was not carbonated... staff friendly, but had to get up and find them several times. We tried to get their attention... they didn't notice. When they indicated that they saw us they still didn't come over to the table... so we got up and went over to them. So sad that food and customer service don't seem to matter. We weren't angry... just very disappointed. read more