Placed for first time order through DoorDash. I ordered 1 large macaroni & cheese & buy one get one free 4pc signature classic chicken. Please see attached pic : food was delivered in half ripped bag and chicken exposed! Needless to say I Did not eat food for fear of tampering and requested full refund! Is it too much to ask restaurants to go a little extra to ensure food isn't contaminated exposed or tampered with upon delivery! Again This is unacceptable and honestly food should have been served in bigger tamper proof bag! Customer service truly sucks in 2026! Driver was just as irresponsible as Popeyes in my opinion! read more

Popeyes Louisiana Kitchen - 4Pc Signature Chicken Homestyle Mac & Cheese - Chicken Wings Near Me - Lufkin, Texas

Food not fresh! Chicken held under warmer too long. Orders not filled according to actual order made! Had to wait last night for over 30 minutes in line, then over (after I got to pick up window) 25 minutes for chicken that was cooked at least an 40 minutes before I got there. At the restaurant Then Things still left off order & not in bag. Placed order from my car online at 5:13pm. Live 11 minutes away. Went directly to Popeyes. Drove away from Popeyes at 6:41pm with food. Right at 1 hr 30 minutes!! read more

This place is horrible! Grass needs to be cut, service is horrible, food sucks, can't get orders right. Save your $ and go somewhere that wants your business. read more

Going to the timberland Popeyes will forever be the worst experience EVER. They are all very very rude when I'm ordering all they do is interrupt and say "is that all" " k what else" like genuinely in the middle of me talking.. then they tell me the total as I'm talking.. like I'm ordering more why are you rushing me. I have never had a good experience at this Popeyes. Their food is good but the service is trash. A couple days ago me and my boyfriend came around the drive thru and ordered 2 meals which the total ended up being 47 dollars which is ridiculous but that's besides the point, we get home and start to dig in and when my boyfriend opens his sandwich... they literally forgot to put the CHICKEN on the CHICKEN sandwich. How do you forget to put the chicken a chicken sandwich????? We didnt order a bun sandwich. Don't even get me started when they tell us to pull up and leave us waiting for 25 MINUTES!!! It's called FAST food for a reason. Just rude. I don't know who was at the window but the name on our receipt says "Jasmne" .. that's how it's spelled too. Not gonna lie to you though that blackened ranch alone could change my decision to never come back, it is very delicious. I hope they all fix their attitude because me and mine love to eat there but after all our terrible experiences I don't think we will EVER coming back to the Popeyes on timberland. Maybe they should consider being nice to the customers that are funding their sorry lives. I am very angry. read more

This popeyes is the worst! everyone of them have attitudes for no reason. I order a kids meal and spend nearly $9 on just a small chicken strip and small fry with a drink. I noticed there wasn't a biscuit nor a toy which the receipt says there should be a toy. I asked them about those missing things and they give me an attitude saying they don't got it. For that price they should atleast give an extra strip if they're out of a toy. But this isn't the first time I've dealt with their attitudes for no reason. Horrible service! I wouldn't even give them 1 star but had to put something down. read more

We went Monday (7/9) during Beryl. They were super busy, both drive thru and inside. I ordered through the app, in the parking lot. Went in to ask for the gravy to be separate from the mashed potatoes. They were working SO hard. The kid that I told about separating the gravy still remembered after waiting on so many more customers. Everyone was so friendly the food was delicious! They were a life saver when we had no electricity. I will ALWAYS recommend Popeyes. read more

Came through the drive through this morning & ordered a 16pcs family meal the customer service was amazing

I went to order food through the drive through on 1/6/25 @ 10:20 am. The microphone was on, but no one said anything for about 2 full minutes. The lady had an attitude when she answered . I needed a minute to look at the menu and said "Hello" once I was ready. She took a huge sigh into the microphone and her tone was very aggressive and disrespectful. I told her "Nevermind" then left read more

No way they don't have no fillets for the chicken sandwiches at all all day. Disappointed ‍ customer service bad

The worst! Don't ask them for honey at the window and if they ask again what you asked and say honey again YOU WONT GET IT! Lady at the window needs to learn some active listening skills.. read more

The drive thru lady was so rude. No customer service at all. She's miserable. We won't be back.

First time customer. This business is very overrated! Small portions with big prices.

Second time in a month this location has fouled up an order at the drive through window. I ordered two breast, spicy, with a side of red beans and rice and a small drink EACH TIME. The first time (a few weeks ago) only one breast, and no second piece of chicken at all, served with a family size side of red beans and rice. Tonight, two thighs and no breast at all. If you are brave enough to take your chances at this location and order, CHECK YOUR ORDER, INCLUDING WHATS INSIDE THE BOX INSIDE THE BAG BEFORE YOU LEAVE YHE WINDOW! Obviously someone working there has no clue what they are doing. read more

I was not happy with anything but the service. The young man at the drive thru was very professional. My food was not good. Chicken was old and dry with little to no flavor. Mashed potatoes and slaw were very skimpy in such large containers. This has happened before. Popeys needs a policy of when to dump old chicken. It should not be mixed except in high periods of sales. read more

I usually don't eat here very often and yesterday I was reminded why. The food itself is decent, but the service was just downright terrible. One of the employees working the window made a mistake when taking my order which is understandable. I went to pay my total and asked her how I had arrived at the amount since it was a significant difference. She proceeded to get loud and demand payment without even making an effort to figure it out only to find out later she made a mistake. I suggest you go somewhere else the employees are just plain old rude. read more

I am sending this in hopes that service in your restaurant here in Lufkin will improve .We love the food but unfortunately are getting pretty close to not returning .Every time we go the order is incorrect and the drive through is the worst .Yesterday for example I ordered 2 meals .One a 3 piece white which was fine no issues .I also ordered a 5 piece Tender meal which when Igot home was only a 3 piece meal .I paid for 5 .They are not paying attention to what is ordered .This type of thing has happened quite often to us and several friends have had the same issue .Like I said we love the food but this is an issue that needs looking into .Some one is not training these workers properly .Thank you S .Parker read more

Food was good service to my although I ordered all legs and had to wait an extra 10 minutes for my order lol it was incorrect when I receive it. I just want to go so I kept the order but then we noticed that my husband had the spicy chicken instead of me he doesn't eat spicy chicken read more

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This is very good as far as fast food restaurants go. I had a shrimp po'boy and red beans & rice for lunch and could not have been more pleased with its taste. The atmosphere is nice and while a bit slow, the service is great. read more

Popeyes Louisiana Kitchen - Front of store - Chicken Wings Near Me - Lufkin, Texas

This Popeyes has quality food and good customer service. The food is usually fresh and hot. One does have to wait a few minutes after going through the drive-thru; however, the wait is worth the quality of fresh food. read more

Ordered 3 peace chicken and drink in drive through got to window . Was told to pull to the side . When food came out she forgot my drink and said she would return. I ate my whole meal waiting for drink and ten minutes later drove off . Don't eat here read more

Ordered a 12 piece spicy, they said they only had thighs and breasts which is fine, mentioned they had 3 regular wings, I told them I did not want the regular wings, they gave them to me anyways and that was included as my 12 pieces I paid for so I wasn't happy about that. read more

Called to place an order and was put on hold for 10 min, then was hung up on. Called back 2 more times and was hung on. I called back a 4th time and the lady was rude. I told her nevermind I will go somewhere else to eat. This is the 2nd time this has happened. I probably will not be going back until they change staff. read more

A friend, her two teens and I decided to swing by the drive through and pick up dinner. We were the only ones in line. It took a while to be served and were wondering if perhaps the speaker was broken. The lady came on the speaker and while she wasn't rude, it was clear by the tone of her voice that she was stressed. She also had trouble understanding our order and after several minutes we pulled to the window noticing that there were two vehicles parked. Wanting to be sure our order was correct, we clarified the order once again and the lady expressed that it would be a 10 minute wait. We didn't mind and parked the car. The 10 minute wait turned into 20 minutes and we noticed that other customers were placing their orders and leaving with their food while we just sat there. One of the people in the other vehicles walked inside the restaurant, promptly came out with food and drove off. Just as we were beginning to do the same, a lady came out and brought our food. She apologized several times and explained that it was her first day on drive through. She was not only looking like she was about to cry, but was sweating profusely, wiping it off her face with her hand. After checking the order for being packed properly, we thanked her and drove off. The GOOD: The food was delicious. For paying $40 I would hope so. The BAD: 1)Slow service. Yes, this was rush hour but being a restaurant, this is not an excuse. There are too many other places to get good fried chicken than for this establishment not to be prepared for a dinner rush. This is the South after all and good fried chicken is everywhere. 2)A new person on drive through during dinner rush without assistance? What the hell is management thinking?? Why wasn't management helping her? Why was she left to herself to figure out how to properly (or in her case, improperly) handle multiple orders? 3)While she was a sweet employee, her profuse sweat was inexcusable. Yes, it's hot in there, Yes, she was incredibly stressed and we all know grossly underpaid. However, she (and every sweaty, food handling employee) needs to keep a towelette or napkin on her person to wipe it off of her. When someone is handling my food, the last thing I want to see is beaded perspiration, then witness it being wiped off with bare hands. This is a horrible reflection on horrible management. This is NOT the fault of the girl and I sincerely hope she is not reprimanded for management's shortcomings. Management needs to either get additional training so they can better educate their employees on professional appearance or they need to step down and let someone better qualified take over. Perhaps he/she can request additional training with their district manager so they can pass that down to the rest of the staff. Fast food employees are generally young as was the young lady who helped us and they need proper and kind guidance from strong management. Would I recommend this place? I would try other fried chicken places first before sending friends to this place. 1 star removed for slow service. 1 star removed for allowing other customers to get their order before us. 1 star removed for management allowing untrained employee to serve during dinner rush. read more

Based on our visit, easily one of the best Popeye's we've experienced. Nice, clean environment and especially friendly staff. Wait was almost nonexistent and all the food was hot and fresh. read more

Hey people , avoid this place at all cost ! The service here stinks all employees need to really work on their people skills . I planned to take the family out for dinner and really screwed up when i picked this place . I dont know if you ever took a bite out of a peice of half cooked chicken but its not something i care to experience again ! I asked for small drinks for the kids , I was informed they had no small cups (only med ) which came at a large price $1.96 each . I hope Popeyes sees this posting and try and get this store together or close it down ! read more

They want too much for what they serve. $14.99 for 8 pcs of dark meat when the legs they serve aren't much bigger than my pinky with little to no meat. You guys are out your minds to pay for that. read more

For a fast food place, Popeye's is great. Love the seasonings. Usually get the red beans and rice plus Cajun rice with spicy chicken tenders. Service is quick. Food hot. Love my Popeye's read more

I try not to let a bad experience keep me from black listing a business, but Popeye's in Lufkin will never see another dime of my money. A few years ago my wife and I were dining in, placed an order and got some undercooked chicken, not a problem in and of itself, give the establishment an opportunity to correct the problem and go on. I took the undercooked chicken to the counter and showed it to the cashier. The cashier got the cook, The cook looked at it and said, "Even when chicken is done, sometimes it will bleed at the bone." I told the cook that was unacceptable that I wanted my money back and would leave. The cook said the owner of the franchise was already on her way and should be there any minute. I waited until the owner showed up, which wasn't long and explained what happened. The owner said she would gladly replace the undercooked chicken. At this point my wife and I were past the point of irritation and I told her I didn't want the chicken, that I wanted my money back. She refused, a decision on her part that has cost her business a lot of my money over the years. My wife loves fried chicken, I'm not so keen on it, but we get it all the time and in the years since the undercooked chicken incident we haven't bought anything from the Lufkin Popeye's, and won't. It's a shame because the sides are so good, no one in town can match their biscuits or their dirty rice, but this is one of those occasions where the principle trumps letting go of the hard feelings. I wasn't being unreasonable in requesting my money back, the owner was being greedy in not refunding the order. My boycott may not have hurt her business, and that's too bad as far as I'm concerned but it's not going to change my mind. read more