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    Porsche South Austin

    3.4 (23 reviews)
    Closed 9:00 am - 7:00 pm

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    Absolute worst experience I have ever had with a dealer. I posted a car for sale on Facebook marketplace and one of the sales guys called me to do an appraisal as they wanted to purchase it to cpo. I drove an hour to the dealer and waited 2 hours for their mechanic to inspect the vehicle. After the inspection they agreed to purchase the vehicle and sent payment to my credit union via check to pay off my loan and also took vehicle and started to advertise as an inventory car. A full 7 days later when the check was already processed by my credit union , they had the vehicle for 7 days, and I had already purchased another vehicle they opted to back out of the deal because they could not cpo the vehicle. They placed a stop payment on the check they sent to my credit union and basically told me that I can either pickup the vehicle or they would drop it off at my house. My credit union told me they can stop the payment for any reason and I had no recourse. I argued with both the GM Matthew Hockenson and sales manager John Wood for an hour telling them that they took possession of the vehicle and put 11 miles on it, had it for 7 days and had also wasted my time when they did their "cpo" for 2 hours before we agreed on a price. The GM basically said to me "look, it's titled in your name, their is a loan still active in your name, legally you own the car so either come get it, or I will deliver it to you but we are no longer buying it". I would not do business with this dealer and would recommend shopping outside Austin for cars as these guys don't care about customers and only their bottom line. Photos added are when they started posting car as an inventory car.

    Slavizza G.

    Service here is great Jade does an amazing job, service people are super knowledgeable always great staff overall

    Horrible service on my new Cayenne and terrible customer service!!!! I just got it back for the second time they had it for 2 weeks only to be told they couldn't fix the problems bc there was an "after-market alarm system" installed, which is totally false. Meantime, I tried repeatedly and desperately first to reach a service manager, then the general manager, but was told the best way to reach them was for an old-fashioned paper message to be passed to them. Instead, I'd get passed to someone else on the phone or text, but would request again to speak to any sort of manager, only to be told, "THE MESSAGE HAS BEEN PASSED ALONG!" Oh, and the kicker: got my car back today only to see that the phone cord has been yanked from the jack, broken, and tossed on the passenger side. Totally unnecessary as I can't even imagine it was in the way, but if it was, all they had to do was tuck it in the console. Completely disrespectful all the way around and I will not be going back.

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    Ask the Community - Porsche South Austin

    Review Highlights - Porsche South Austin

    Finally, Matthew Hokenson, the General Manager, previously worked at the Porsche dealership in San Antonio.

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    South Point Hyundai

    South Point Hyundai

    2.5
    (493 reviews)

    JD in parts is the absolute best, she always seems to find me the parts for me that I need every…read moretime without any doubt. I trust her completely and she goes out of her way to find all the parts I need, so thank you very much JD.

    I recently had a poor interaction with the parts department over a core charge on a transmission…read more Upon dropping off the new transmission my core was not ready to pick up 6/17/2026. I called and spoke with JD about writing two separate checks so I could get my core check back when the core was picked up. She informed me that was not possible. I have never worked with any dealership in the past that charged a core charge when picking up the transmission core at the time of drop off. Or that would not allow the shop to get the check back when the core was picked up later. When the driver showed up later in the day, he brought my check back to me and picked up the core. So, I assumed there was no issue in rewriting the check for the proper amount and retaining my core charge. Which is normal practice in this industry. 6/18/2026 JD called my store with unnecessary attitude about the core check. Had she spoken to me properly I would have tried to understand and helped her by writing a core check. However, she was extremely loud and rude. I asked the parts manager to follow up with me instead. Whence Jim the parts manager called me; I wanted to have a de-escalation and normal call. However, Jim also got blatant and rude whilst cutting me off mid conversation. It seems neither the parts sales rep nor the manager knows how to conduct business and speak appropriately to customers. Especially if they are asking for money. It also seems this business is hard up for money and relies on its customers' core bank to keep afloat. Shady practices and rude staff lacking composure and self-control!

    AutoNation Toyota South Austin

    AutoNation Toyota South Austin

    2.6
    (952 reviews)

    If aren't buying a new Toyota from here and you live within 1-350+ miles from here you must make…read more$1000+ per hour in your occupation. Never met Rito before this week when we bought our new Grand Hybrid Highlander at $8500+ below MSRP. Ordered pretty much what I wanted and more. Rito was VERY personable and spent a perfect amount of time orienting me to the new car. Other than the long drive getting here, there was very little downside. To the reader saying there must be something. It is through Costco Auto Program. Only two within 400 miles of Houston. One I never contacted in N Texas. The one in Roundrock was an awful experience..., to where even if they matched the price, the people that work there would be either very nice or rude as f. Had one or two employees made me feel like they were in a hostage situation ("get me outta here"). Selling cars does not give a dealership carte' blanche' to be rude. Nobody in Houston came within $5K on price, with many stating over and over again that I'm going to get taken. Nah, lazy people who aren't willing to do their research and drive 6 hours are getting taken. My wife has a RAV4 Hybrid and when we need a new Toyota we'll go see our friend, "Rito" at Autonation South Austin. Thank you!

    We had been shopping for a vehicle for over a year, with two different vehicles reserved at…read moredifferent times at both Cedar Park Toyota and Cavender Toyota in San Antonio. None of those vehicles were exactly what we wanted, and the prices were not in line with what we thought was realistic. Everyone wants their pound of flesh--and then some. A bit of background: For longtime Austinites, the dealership footprint currently occupied by AutoNation Toyota South Austin has a checkered history. Originally, the much-beloved Austin Toyota moved here from their West 5th location downtown, and were known for being fair, honest, and trustworthy. They were bought out by a Jack Apple owned dealership that many locals, myself included, had come to loathe; ultimately, it got so flagrant that they faced legal action and scrutiny from the Texas Motor Vehicle Division and the Attorney General's office. After Apple, this dealership was known as Champion, which had a few issues of its own. Negative experiences associated with both Apple and Champion left a lasting distaste, so much so that I explicitly told my wife to avoid even so much as getting a comparison quote here. Basically, I asked her to shop any place else. I was so desperate, I tried shopping at a dealership in Huntsville; when a dealership starts negotiations by treating you as their 'prisoner' that goes well beyond what we were willing to pay or suffer through at too great a distance. To our rescue came Joe Deanda at AutoNation. Joe, a former Marine and an all-around stand-up guy, changed the entire dynamic for us. He had to sell into a headwind, given past experiences. Joe initially found what seemed like the perfect vehicle for us at his sister dealership in Houston, but that deal fell through because there was a customer who had been waiting longer for exactly the same thing. Luckily, he then found a vehicle in one of my wife's secondary color choices that was not only a year newer but also a trim level higher and priced less than all the deals we had arranged previously. We had to wait about a month for delivery, but that's not bad post-COVID. Throughout the entire process, Joe was fantastic to work with. We communicated through email, text, and phone, which was a blessing since we live about 50 miles from their dealership. Being able to make deposits by phone made things even easier. When we arrived in person at AutoNation South Austin to pick up our new vehicle today, the experience was a virtual dead heat for the best car-buying experience I've ever had. It was simple, straightforward, and free of the usual dealership games and drama. Joe was the key to making everything run smoothly. Joe worked his hardest to help us with all of the technology--which was especially challenging since my wife and I are a 'divided' household: Android and Apple. He took his time with us during our purchase and delivery, which, including finance, took nearly 4 hours to complete. Now, let's talk about the finance side, which we had a quite a bit of trepidation about. Everyone dreads the finance guy, face it. We worked directly with the Finance Director, Michael Zielke. Mike made the process of selecting and understanding additional coverage easy and surprisingly pleasant. While finance processes often take time and can be super stressful, Mike somehow made it happier than expected and quite a bit fun--except for the inevitable check-writing at the end. I can't stress enough how highly I now regard AutoNation South Austin for new car sales. Joe and Mike turned our perceptions around. They didn't just get the car we wanted at an incredible price, they took the difficulty and stress out of the buying process. To me, this is exactly how car buying should be done. In fact, the experience went so well it's making me seriously consider buying my own new car here--something that was so far from my mind when we first started this journey it was in oblivion. And I hate buying cars, so that speaks volumes for the experience we had here.

    South Point Dodge Chrysler Jeep Ram

    South Point Dodge Chrysler Jeep Ram

    1.9
    (444 reviews)

    Bought a new jeep in 2024 Excellent salesman and jeep is…read morestill working top notch . Financing was smooth,didn't take all day., Traded in

    Evening all. I encourage people to read this review and then decide if you wish to do business…read morewith South Point Dodge Chrysler Jeep. I recently took my Jeep there because a noise was coming from the rear of the vehicle. Despite their horrible reviews, I thought that it couldn't be as bad as the reviews. I was wrong. I dropped vehicle off on a Saturday am - Phillip said they would take a look and call. I didn't receive a call from Phillip Saturday but did receive two calls from the dealership trying talk me into trading my vehicle, trade it before maintenance fees etc and before the mileage eats the value away. Interesting but, the vehicle has the "max" warranty plan. I called on Monday, no status - Tuesday - received an estimate for almost 8k...with a bunch of stuff to do - even though most of it had been done within the last 100k. Anyways - talked on Tuesday...Silence till Friday when I called enough to get a response. Phillip said it should be out by the end of the day. No news Friday, Saturday and could not get anyone to call me Monday. Tuesday - took the day off to go to the dealer for a response. The adventure went from bad to worse. I arrived around 1000 am - tried to find a parking spot. All the parking spots next to the building were filled with inventory, to include the 4x handicap spots. I parked in the one spot left in front of the door - marked visitor. A couple of people came out of the dealership and told me to move my car. I identified myself as a disabled veteran and that they had parked vehicles in the handicapped spaces. The response - there is a space at the end of the second row in the parking lot. This response - you have to judge for yourself. I moved my car and then went into the dealership to find a manager - amazing - none to be found. So - I then went to find Ashley - Customer Service Manager. Ashley went to find Phillip- who was with a "customer". Then Ashley took me to Ivan who could not reach Phillip. We ended up walking into the garage bay to try to find out the status...The tech thought they had the parts, but wasn't sure about the specific parts they were replacing....Going to save the additional writing, you get the picture. Vehicle was finished Tuesday afternoon. Called back to discuss the parking issue - tried to talk to Walter the GM - no response, finally spoke a sales manager. Also sent the Southpoint President a note - no response.

    Capitol Chevrolet

    Capitol Chevrolet

    2.3
    (641 reviews)

    Go to guy is LAFAYETTE! You rock thanks for all of your attention to detail and expediency…read more Lafayette your go to guy at Capitol Chevrolet. Thanks everyone!!

    I am extremely disappointed in both Capitol Chevrolet Austin TX and General Motors regarding how a…read morecatastrophic issue with a brand-new vehicle has been handled. My 2025 Silverado experienced a catastrophic engine failure with under 6,000 miles and required a full engine replacement. While the mechanical issue itself is concerning, what has been more frustrating is the lack of communication, follow-through, and urgency from both the dealership and GM. Since the vehicle went into the shop: * I've had to repeatedly initiate contact just to get basic updates * Calls and promised follow-ups from the dealership were not returned * There was no clear repair timeline provided * The replacement engine was later confirmed to be on backorder, extending the delay even further * I've incurred ongoing rental costs due to the lack of a dealer loaner and minimal coordination Despite escalating the issue to GM Customer Care and requesting meaningful resolution, the process has felt slow, reactive, and dismissive of the real inconvenience and financial burden placed on the customer. When you spend hard-earned money on a new vehicle, especially a premium truck, you expect reliability, accountability, and proactive support when something goes wrong. Unfortunately, this experience has demonstrated the opposite. Based on my experience, I would strongly caution anyone considering purchasing a vehicle from Capitol Chevrolet or investing in the GM brand to think carefully about what happens after the sale -- because when a serious issue arises, the customer support simply hasn't been there.

    Porsche South Austin - car_dealers - Updated June 2026

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