What's not to love here? A Chicagoland staple!! There's something for everyone & it's all so delicious!! This was just a *Drive-Thru visit* which, runs, like the very well oiled machine that it is. They're always very polite, quick, & thorough!! They stay true to the "diner vibe" with neon lights, fun older advertising signs, & autographed celebrity pictures. read more

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I'll first start by saying I love Portillo's food - no issues there. The problem I have is with this particular location, which used to be my 'go-to' location - not anymore. For the last few months, the service level here has been getting worse and worse - forgetting food items and basically not caring about the customer. Here's my most recent problem: As I'm sure many of you are aware, if you complete the online survey from your receipt, you get emailed a code for a free large fry. I've been using these survey codes for years with no issues. Last week, I go to the Schaumburg location, place my order - with a new trainee (no problems with him - he was great), and hand him my survey code for my free fry. He didn't know what to do with the survey code so he calls over the manager (Ganzo). Ganzo proceeds to tell me that they no longer accept the survey codes and that the survey reward will appear in my Portillo's Perks app - wrong! I asked when did this new policy start and he's says 3 or 4 months ago and then walks away. I say to him as he's walking away that that's not true as I've used survey codes at other locations several times in the last 4 months and asked why am I still being emailed survey codes if you don't accept them??? He again just says it's only in the app and walks away again. I call him back a second time and showed him there is no survey rewards in my app. He angrily types something into the register and then tells the cashier to give me the fry - the cashier asks how to enter it and Ganzo says "Enter the survey code I gave him" - this all sounded to me like the manager just didn't want to honor the free fry. When I got home, I immediately completed my survey from the receipt, which clearly states: "Upon completion, you will receive a validation code via email" for a free fry. I explained in the survey what happened and requested I be contacted - and as usual, I was emailed a code for a free large fry. Sadly, a week later, I get a totally generic email from "Portillo's" that didn't even address me by name and just thanked me for contacting them - did not address any of the issues I reported or any apologies. I'll be avoiding this location from now on. I now go to the Rolling Meadows and Arlington Heights locations, which so far, have still been providing good service. read more

I'm visiting Chicago for a concert and my friends felt we had to visit Portillo's, it's iconic. I had never heard of it but am always down to try something new, plus it's iconic! When we got there it was like going back in time, a huge old school diner. It's definitely worth taking visitors too. It's known for its hotdogs but has branched out to a wide variety of sandwiches made in a Chicago style. I had a sausage dog smothered in sautéed onions and mustard and my friend had a hotdog sans the onion. I have never seen a hotdog with a tomato in it! Our sandwiches were delicious. I also ordered a small fry to share but after the flavor fullness of my polish sausage the fries just didn't compare. I also ordered their world famous chocolate cake. It's true, it says so on the menu. I was so full from my sandwich I couldn't touch the cake at the restaurant, I just tried it now to finish my review and it's on point! It tastes different than regular chocolate cakes, I can't pin down the difference though. I will say it's just the right amount of sweetness, not overly so but the flavor of the cake is wow! Definitely a winner! read more

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Super busy inside but the ordering screens worked well enough. Employees then yelled out order numbers when they were ready. The inside was a nice diners theme with comfy booths. Plenty of options to sit. The food was tasty with great fries and italian beef. My favorite was the chocolate cake! read more

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I went there yesterday and ordered a Double Cheeseburger, no ketchup, and a large order of fries, and a Diet Coke. The food came quickly but when I checked the burger, it had ketchup on it, so I took it back to the counter and they made a new burger for me. I attribute the error to the fact that they were very busy on this Saturday night, putting out a lot of orders. The burger was tasty, the fires were crisp and the Diet Coke went down easy. Bottom line is always check your food before you bite into it but it turned out all good in the end. Four stars... read more

Food at Portillos as always is amazing. The speed and accuracy also can't be beat. Service was friendly. The interior of this location is fantastic and has diner vibes. read more

Portillo's & Barnelli's Schaumburg - Chicken Pecan Salad with Bacon - Hot Dogs Near Me - Schaumburg, Illinois

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Craving a Portillo's hot dog and some fries. I get mine with everything except the sport peppers. The drive through was fast and accurate. Took a star off since the dogs were not well wrapped but otherwise was delicious. read more

Portillo's & Barnelli's Schaumburg - Not well wrapped HOT DOG - Hot Dogs Near Me - Schaumburg, Illinois

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Visited this Portillo's location awhile back after visiting the RH Outlet. Restaurant was very clean. Pretty crowded for a weekday afternoon, but everything moved smoothly. We chose a Chili Cheese Dog and a chopped salad. All good, just as expected from Portillo's! read more

It's time to update my review, specifically for the Schaumburg Portillo's location. As much as the family loves Portillo's, there are similar options available, like Buona Beef opening more locations with great food quality. The main reason for the updated review is that over the past 6 months or so, after Portillo's sold their business, we've definitely noticed a drop in customer service and order accuracy. They are constantly.getting our drive through orders wrong lately. 1 out of 4 orders is either missing something or something is wrong. We are pretty frequent patrons of this location, getting food here at least a few times a month. Granted if we decide to call to let the manager know, they do what they can to make it better. But ultimately, we aren't looking to get anything free for later. We live 20 mins from this location now, so we just want what we ordered so we can have our meal. We don't need or want free stuff, just the right stuff that was ordered and paid for. We typically try to check our bags at the drive through after this new trend, but sometimes you're in a hurry and don't want to hold everything to double check the entire order. Ultimately, there are many options near us now, so I'm going to order elsewhere and help other businesses grow. I hope they get their stuff together because Portillo's is a staple and they built their business on amazing food and service. read more

Portillo's & Barnelli's Schaumburg - Hot Dogs Near Me - Schaumburg, Illinois

Absolutely disgusting. It has been a while since I've had Portillos so I thought I'd try it again. The quality has completely gone downhill. There was very little meat, the little meat there was bland and rubbery, and even the bread was stale. I definitely do not recommend Portillos at all. read more

A Chicago suburban chain favorite. I got only the Italian beef and fries only but it was delicious and hot when I got my. Easy to order on their website and pick up was quick inside the restaurant. I only wish I got to try their other stuff. Next time. read more

Food was amazing! Cool atmosphere! Do yourself a favor and try this gem! Good food! Nice variety of options for food and drinks. read more

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I have never been to Portillo's, but I have had it catered at work. The atmosphere inside looks awesome. There was a nice nostalgic 50's 60's vibe going on here from the interior design, uniforms, and musicI You order at the register and then pick up your order after your number is called. Barnelli's is an Italian restaurant that sits on the side separate from Portillos, so there is plenty of variety at this location in Schaumburg. I had the plant based hotdog and my cousin ordered the itailan beef croissant with fries. The vegan chicago dog was not to bad. The bun was soft and fresh as well as the toppings and the dog had a decent flavor to it. It was pricey to be so small. My cousin said the italian beef sandwich and fries were delicious. I almost got the chocolate cake shake but I will have to try that another time. read more

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Stop down ever since cashless drive thru. Food was good 2 years ago. Service was fast 2 yrs ago. Ambiance was drive thru. We drove away to eat at culvers cash pay drive thru read more

You have one job, "Large fry." Someone ate half of mine before giving it. Explains the 3 stars. read more

Portillo's & Barnelli's Schaumburg - Half full L fry - Hot Dogs Near Me - Schaumburg, Illinois

Schaumburg is home to one of Chicagoland's many Portillo's locations. Nostalgia of the great first experience I had at their downtown Chicago location always seems to bring me back to one to try out a Chicago dog. While I probably hadn't been to this Schaumburg location in over 15 years, it's interiors still have that rocking retro diner vibe that I absolutely love. It's almost as if it transports you to a bygone era of food, even if just for a few minutes out of the day. All the online blogs and food reviews can argue that the Portillo's claim to fame is their famous chocolate cake shake, but for me, it's always the unique Chicago style dogs that keep me coming back (while the cake shake is just ok, the cake recipe isn't personally one that I like much, so more of a novelty item to try out once). Akin to hitting up Pink's hot dogs in Los Angeles, biting into this type of hot dog just hits different, and in a good way. I felt the hot dogs on this visit were decent, but not as good as past visits to Portillo's locations. I did visit later in the evening on a weekday when some portions of the restaurant were already closed off and service was pretty slow with ringing customers up and having food prepared, so that detracted from the experience a little bit. I'd give the hot dogs a 3.5/5, the chocolate cake a 2.5/5, the service a 2.5/5, and the interiors/decor a 5/5. I'll be back to a Portillo's next time I'm in one of the few spots of the country that has them, but will likely try to avoid the late night hours since the experience is more fast food-like and impersonal rather than the fun retro eatery experience you get during the day. read more

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Great restaurant in Schaumburg. Always a treat to run into a Portillo's. Try the Combo with peppers it's great! read more

Portillo's & Barnelli's Schaumburg - Combo beef and sausage with peppers, and a tamale boat. - Hot Dogs Near Me - Schaumburg, Illinois

Best food chain I've had in a while, customer service was top notch and the food was delicious. We had the double cheese burger and the steak sandwich with fries and strawberry shortcake. Definitely a must every time I'm in Chicago. The restaurant was clean and very well kept. read more

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Food & service at this location gets worst each month. Yesterday we bought 2 beef sandwiches. Got home and 1 sandwich was only the bread, no beef on it! When I called to complain the female had to check with her manager, put me on hold and disconnected me. I tried calling back 3 times and each time I was disconnected as I was reaching a live person. Called back on a different phone and got through to the same female. She acknowledged I was the same order she spoke with (no apology for being disconnected) and said she will refund my money for the 1 sandwich I didn't get. Not even an apology from her. Acted like I was doing a store return. I said that's all you can do is refund my money when I don't have dinner now. Then I was disconnected again. Last month we were there and I received a burger on a brioche bun. The time after that the burger was on the regular bun. Poor QC. We are done with this place. Since Portillos was sold they lack quality control with their food and their employees are far from professional or empathetic. I understand mistakes happen but it was how they resolved their mistake, no empathy whatsoever. They don't care about their customers. So I'm done with Portillos and taking my business elsewhere. We have Buona and Johnnie's along with other places that actually value their customers. read more

This place never disappoints every time we go here. This time we ordered cheese burger, spaghetti, roast beef sandwich, garlic bread and cheese fries. This place is self service and the line moves pretty fast for the ordering process. We went to the pick up window to pick up the food and it is fast. The food is delicious with fast food feel. read more

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Another disappointing experience. at this Portillo's. They shorted me a hot dog. Fortunately I still had the receipt. I noticed two other orders were wrong while I waited for my missing hot dog. Also, they must have changed to a lower grade hot dog because the casing is really tough to chew. But, I love Portillo's and I''m not ready to give up on them. read more

This was a tasty lunch. Had the beef sandwich and double burger with fries and strawberry short cake. No complaints here! The location was nice and clean. The service was great. They did the wrong order but fixed it quickly! read more

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9-7-25 6:30 pm. I just picked up 2 double cheeseburgers ordered with everything from the Schaumburg IL drive through and on both they only added a small splash of plain mayo, 1 tiny tomato and a small piece of lettuce. There was no pickles, no onions, no ketchup or mustard on either and they were the worst burgers I have ever had from Portillo's or anywhere for that matter! I'm 20 minutes from that location otherwise I would have returned them! Their quality has really gone to crap especially from this location on the last few visits! read more

Ever since Portillo's went through a management and ownership change the food is absolutely garbage, Let me Give an example I stopped there in the Schaumburg store for their spicy pasta called arabiata, it was absolutely the worst which once was absolutely awesome, now has become subpar like a bottle of ragu. It was not spicy they clip you on every little thing the sauce was dry so I asked for more they charged me 349 for half a cup of crappy sauce. My point being is the recipes and the quality have changed dramatically over the shift in management and ownership. It no longer is the quality that once was! I cannot recommend this store it is absolutely awful I wound up throwing the pasta out, and again they absolutely hit you with charges for just the slightest request of maybe a little extra sauce or anything else.! read more

Clean, consistent and reliable place for casual dining. The garden side salad is a good choice for me because it's gluten free without the croutons. I also love their tamales because they remind me of the kind we'd get in Chicago at the local hotel dog stand as a kid. I wish they would offer a gluten free bun or lettuce bun option for their hamburgers. They now have a plant based hot dog which was surprising. read more

Portillo's & Barnelli's Schaumburg - Hot Dogs Near Me - Schaumburg, Illinois

Sadly my previous 5 star review is now a 1 star. Wife brought me home ribs. I was excited to open the nice warm foil. Only to find nasty burned ribs that looks like they were chewed on. read more

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Once again, Schaumburg Portillo's messed up my order. Seems to be a constant thing at this location. I even asked and made them double check the order. The lady said it was everything was exactly right then we get home and the hot dogs have mustard, ketchup and onions which we did not order. Kids don't like mustard or onions! Really annoys me because they lady opened the hot dogs and said yes ketchup only. So disappointing for the amount of money you pay!! Won't be going here again. read more

The service was great; the food was very much tasty and delicious and was made to order; the atmosphere was that old time country feel with good music playing however it's definitely crowded inside when you're waiting on your order but it was fast and efficient..loved it‼I was a tourist visiting for my birthday although my birthday wasn't til 2 days later they did give me a free slice of chocolate cake for my birthday so that awesome read more

Slow service, workers who don't know the basics of customer service. Filthy floors and sticky tables, place has really fallen.

I love Portillo's... when they get orders right. This location has been so inconsistent especially with the request of a "dipped" sandwich. I've had a beef that has been bone dry at least 3 times when it should have been dipped. Why is it so hard y'all. All I want is a hot juicy beef sandwich. And cheese sauce that didn't spill all over my order. Also pay your workers more. read more

Ordered food in the drive through, the guy read the order off to me while looking into our bag just to get home to be missing half the order after he had said it was there, tried to call after the fact and no one answers the phone. read more

We've ordered Portillo's catering a bunch of times over the year for celebrations and birthdays and am just now getting around to a review for our most recent event for 30 people. When compared to Chipotle, Panera Bread, Einstein's, P.F. Chang's, or just plain old delivery pizza, nobody compares in terms of simplicity and quality than Portillo's. Ordered their Italian beefs and meatball platters this time and needed to give them a shout out for their ease of ordering and customer service. Really like how their beef's come with sweet peppers, bottles of giardiniera, and fresh bags of their rolls with every order. The meatballs were large, uniform, and delicious with many guests opting to go for a meatball sandwich instead of a beef. Seems like the other places we have ordered catering from seem to drop the ball on one of the many ingredients or items they promise delivering sub-standard results. In addition, Portillo's has the best Italian beef in the Chicago area making it a desired meal for guests in your party. read more

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Expired sausage.... Horrible quality,not acceptable. This place needs to be checked out by the health department.

Just an extra special shout out and early "Thankful Thursday" post to say thank you to the fabulous Portillo's crew taking orders and payment out in the extreme cold tonight. Such a treat on a single-digit temp night to get a hot sandwich and fries from Portillo's! Our food is always hot, fresh and Portollo's delicious and the Schaumburg team is fantastic. Thanks again and stay safe out there while providing that amazing service. read more

Very nice location and great food at reasonable prices. Our group of 10 came here for a late dinner on a Friday night. Lots of seating available and food came out quick after we ordered. Got the regular hot dog, chili cheese dog, and onion rings. Hot dogs were great, onion rings were OK. Ordered the strawberry shortcake for dessert and loved it! read more

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Wanted to try this chicago classic but I am not a huge fan of hot dogs in general. That being said, this was a decent hot dog. The hot dog itself was alright but the toppings made it worth the try! It's definitely worth the experience. I also tried the cake shake. At a whopping 1500 calories for a large, it is a lot LOL. They literally blend a slice of rich chocolate cake into a shake. It's amazing and rich and chocolately and sweet and will make all your childhood dreams come true. I definitely could not drink a ton of it but it was great with the hot dog and a classic fast food indulgent experience. The vibes were super retro and cute! Tried some of the pastas as well. The Alfredo pasta was underwhelming and bland. Also the vodka pasta has ham in it (which I did not realize) but overall was more flavorful. I really liked the arribiata sauce, it was spicy and flavorful! Overall definitely worth the Chicago experience! read more

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Charming place for lunch. The location is loaded with nostalgic items from the 50's snd 60's. We had one of their fully loaded hot dogs. Menu has many other choices. Order ahead and take out. Fun place! read more

If you looking for a GREAT Chicago dog, burger, or Italian beef, you can hardly do better than Portillo's! Having said that, there are a couple of amazing "sleepers" you don't want to miss. 1. Do yourself a favor and try the cake shake. They have a new flavor--strawberry lemon--out of this world! Or you can go with the standard chocolate, which is also very good. 2. Try the Portillo bowls. My favorite is the Italiano. It has Italian beef, a meatball, and marinara sauce. You can add peppers, which I highly recommend. Great gluten-free option : ) 3. Try Barnelli's. For the salad or pasta lover in your group they offer exceptional quality food under the same roof. This is a "must do" when you're in Chicago, though they are starting to open more in cities around the country. read more

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I moved out of Chicago over 30 years ago however whenever I return Portillo's is high on the list. Always tasty, you gotta try it extra wet.

This place was great! My husband already knew how good the food was expected to be but this was the first time for me and my mom. We ordered like 3 different dishes (each!) just so we could try it all. If we didn't have to travel back to Louisville, KY right after that, we likely would've bought and taken more food! Everything we tried was delicious. And the woman at the counter was very kind and very patient with helping us decide what to get off the menu. We appreciate her. read more