I normally go to the one in Frisco. I have been going here for years, but mainly from the California Anaheim location and Frisco. It's literally my favorite restaurant, but I recently moved closer to this particular location, and I'm very sad I did. Service was very poor in comparison and the sandwich bread didn't seem cooked. They even charged me for someone else's meal! They refunded it, but just expecting that charging my card twice is ok is not cool. It has me rethinking my favorite restaurant. read more

Looking for something different and a good burger. Since I gave up on Mooya when the changed quality of ingredients and packaging, hadn't had a good burger in awhile. So tried Portillo's. (Never been to Chicago. So, new to me.) Thank you for putting my faith back in the bovine! The bacon charburger was the best id had in a long time. And imagine a burger hot enough to melt the cheese! The bun was a delight from the usual. So fresh! And loved the crinkle-cut fries with just the right amount of seasoning. Congratulations Portillos. You hit it right out of the ball park. Will definitely be back! read more

Just opened with a fair sized group of new customers, service was pleasant and relatively quick. you can order from a machine and wait to pick up your order or you can do the same from a real person. we opted for the person giving us a bit more time to look at the menu....hot dogs, chicken, beef, salad. I opted for a spicy chicken sandwich and he had the original beef. we picked a table and waited. they call your number....'number 9 welcome to grapevine' and up you go to get your sacks of food. what a mess! my sandwich dripped their special sauce all over the sack I had ripped open to get to the sandwich. up to get lots more napkins and drinks. sandwich continued to drip. taste ok. should we clean up? looked like they expected us to but difficult to collect everything with no trays. sadly for the money spent, I feel that many other local options are as good or better, provide more service and many are cheaper. a comment too on the parking situation at this restaurant and the others crammed in beside it....too little room! read more

Ordered via Grubhub and did not get all of my order. Nothing can be done by Grubhub when the receipt clearly states that all the items I PAID for are there. They are not allowed to open the bags to check the order. In such an instance I would think the vendor ie Portillo's would make sure the customers order is complete. They did not. completely unacceptable. After reading the response from Portillo's I went and attempted to "give them feedback directly" their amazing customer service automated system said sorry you have to go to Grubhub. What? Your store packed the order, Grubhub conveyed the correct order to your store, Grubhub delivered the bags your employees packed. Your people placed the receipt on the bag stating the order was complete, which it was not. Grubhub drivers are STRICTLY FORBIDDEN from opening those bags. So please tell me exactly what Grubhub could do to help me in this scenario? read more

Portillo's Grapevine - Proof of purchase. - Salad Near Me - Grapevine, Texas

Never disappoints! My favorite is the Italian beef wet soooo good. Chocolate cake is amazing too read more

As a longtime fan of Portillo's, I feel the need to address a couple of the comments. First, being from Chicago, I've been to Portillo's hundreds of times. I've gotten fries every time and they've never been greasy. Someone said there were better local options. While there are plenty of other restaurants around, Portillo's offers food that nobody else locally does with one exception, Weinberger's, which is also very good. I don't expect everyone to love Portillo's, but don't post inaccurate information. read more

No wait in drive thru.. First time going there.. I have to say it was REALLY good.. Will definitely be back!!

Got a loaded hot dog and a spicy beef. This place seems to get better every time ww go with this being the best time yet. I hope today is the new normal as they settle down into everyday business. Busy at 2pm but not a long wait at all. read more

Really tasty Italian beef, hot dogs and sausages. We ordered on the app and then drove from the airport Hyatt to pick it up. It was ready when we got there. Very well packed and the order was exactly right. The restaurant itself was well laid out with an open feel. Very clean with several convenient kiosks for ordering if one prefers. I'll definitely visit again the next time we have an event at the Hyatt. read more

We had eaten here once before and was not impressed so we thought we would give it another try to see if the previous experience was just a one off. We ordered our food to go. I got the spicy chicken sandwich and asked for cheese and bacon to be added to it. I did not get the bacon. My chicken sandwich had a fish flavor to it and as someone who is not big on fish to begin with that turned me off on the sandwich. Eating from here again has not changed my thoughts on the food which is that it is basic. I can go to Wendy's and get a better spicy chicken sandwich, and it would not cost me as much. I won't be missing out if I never go back. Which I probably won't. The area has too many other options to get good/better food at. read more

The menu selection is off the hook. Prices reasonable. The coke was weak on syrup but they soon fixed it. Clean establishment. Hot food. I highly suggest this place! read more

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Food was bad! Everything was cold and the only thing decent was the coke! Feel sorry for the people of Chicago if this is the best they have. read more

Portillo's Grapevine - Salad Near Me - Grapevine, Texas

Very busy. Very good chicken and burgers! The cheesesteaks are kinda bland. It's a little pricey

The manager wouldn't talk to me. To busy doing paperwork. Hard to determine what to do to order and how make it to the counter. Not impressed at all. I came specifically for the Chicago Dog, but I ale a better dog than they do. Wish them well, but I'll never go back! Don Smith read more

Just sat in the drive thru for 30 minutes and we were the only car there. Their iPad to take orders wasn't working so we sat for 10 minutes while the young girl helplessly tried to get it to work. Then once we got to the window we waited another 20 minutes because they supposedly gave out our order to the wrong car when we were the only car there. Make it make sense. Horrible service and it's no wonder why there is never anyone in line at this location. read more

Great food! Service was wonderful. Restaurant was clean even though we were there during lunch rush, the staff kept it clean. Love the dogs and burgers! Their Italian beef sandwich was amazing! Love the decor and music. read more

LOCATION Portillo's is a relative newcomer to GV - developed as part of a concentration of restaurants in the old Payton-Wright Ford space on the north side of SH 114. Neighboring spots include Firebird's, Velvet Taco, Son of a Butcher, and others. Portillo's/GV is one of many outlets of the Chicago chain. ENVIRONMENT - 2 out of 5 You can order either via digital kiosk or at the counter (there's also drive-thru). Inside, the decor seems very familiar - think TGI Friday's but with a gas station theme. You'll see "old" gas station signs, an STP banner, etc. But it all seems too familiar and has been done many, many times in other restaurants. (Almost like a highly-themed casino hotel restaurant.) Portillo's comes complete with classic rock from the 1950's and 1960's. Seating is a combination of booths and 2 and 4-top tables, with outdoor seating. Booth seats are unfortunately very hard - you won't want to sit around for longer than you need to. (Maybe that's the point?) FOOD - 3 out of 5 Portillo's bring Italian beef and hot dogs to DFW. I **guess** these are supposed to be authentic, but from my recollection of eating in Chicago, the menu is a little on the safe side. I got an Italian sausage sandwich with sweet peppers, along with a small side of onion rings and a large drink. (Hint: get the small drink since you can refill at the drink counter.) The sausage was a bit on the dry side, but the sweet peppers helped make it more flavorful. The rings were pretty good - not as greasy as rings tend to be. But make sure to grab 5 to 6 napkins at the drink counter - you'll need them. Even though my order was for dine-in, it was delivered in a bag, not a tray. That seems sloppy, unless **all** dine-in orders come this way. OVERALL - 3 out of 5 Portillo's is a departure from the typical burger & fries or Tex-Mex choices that dominate DFW. My impression was the the food was average - neither bad nor memorable. The interior is familiar to the point of comical - and the music caters to diners in their 70's and older. (Maybe some music from the 1970's and 1980's to make it "newer"?) I know there are a lot of folks that love Portillo's and that's fine. My first impression was that once the uniqueness wears off, that the chain will have to work harder to keep customers coming back. Fast casual/QSR is a cut-throat market, especially here in DFW. Grapevine is littered with the remains of once popular concepts - CPK, Red Robin, Carabba's, Hoffbrau, and more. Portillo's needs to up their game to stay on top. read more

The chili on the chili cheese dog had beans in it. I guess that us what they do in Chicago. I am not a fan. I also ordered the Italian beef with mozzarella, hot peppers dunked in the sauce. It was a good thing I added the peppers and cheese, because that was all I could taste. The beef had zero flavor. I am giving 1 star because the Fries were perfect. read more

Nice lunch -I had the Italian beef sandwich (dry) with hot pepper and onion rings. Kids had burgers and fries -everyone was satisfied! What I liked is nothing was greasy -fries and onion rings were perfect. Super clean and will visit again! read more

The ambiance is great, however, there are crumbs and liquid spills on the table tops that nobody cleaned. The trash cans were full and the catchup stations were empty. I asked them to refill the station, they held their hands in the air. My husband's burger had a layer of grease in the bottom of the container and his bun was soaked in grease. My croissant sandwich was fairly dry. You could tell that there was no care to our food. read more

Upbeat 50's car hop type music. The place looks like a garage. It's really loud but fun. The food was more greesy, even compared to Freddy's. I liked the crinkle fries but they were greasy too. Some fast food places figure out how to keep them less greasy, but afterall, this is a fast food place. The dining area is large and open. The staff members are fun. Counter pick up. read more

Waited so long for one to open near me! I have eaten at every single one that has opened in the metroplex. Service was fast, restaurant was clean and the food was awesome. I have had almost everything on the menu except pork. Wish the hotdogs didn't have pork/sheep casing. Italian beef is my favorite! Order it dry with gravy on the side with a side of BBQ sauce. Fries and onion rings are great also! Fried in beef tallow instead of vegetable oil. I eat here 2-3 times a week! read more

Make sure you know exactly what you want before ordering. I wanted the roast beef sandwich with the peppers. Mistakenly order plain RB w/ extra RB and a full side of dipping sauce (air juis ). Dinking dipping and was gone before quarter of sandwich consumed Needless to say rest of meal was very bland and dry. Should have thrown my $11.50 out the window. read more

Best hot dogs in town. I always come to this place for the hot dogs. The beef sandwich is great too.

Portillo's is so good and with each visit which is at least 2 to 3 times a week it keeps getting even better. The Italian beef sandwiches or bowl is my favorite read more

My hamburger was soaked in mustard. Music was loud and annoying. Service was good cheese on the hamburger is automatic. Which further made the burger gooey. read more

Location is very convenient and super clean. Staff are all knowledgeable and give excellent service. The drive thru line moves super quick which is great. But the food is just nasty if you get it to-go. I ordered the Italian beef with the gravy on the side. Even taking that extra step doesn't protect the sandwich. They wrap it in plastic paper that after a 8 minute car ride just sogs up the whole sandwich. It's as if you dipped the whole thing in a big cup of water. Just gross. If you want to try the place order inside and eat inside. Do not get it to-go!! read more

So glad we finally got one here. Food was delicious as always. I thought it would be busy. It's very convenient to get to . One thing they did not do was shout welcome to Portillo's- so that was disappointing and also the cashier did not ask me if this was my first time there. read more

Portillo's Grapevine - The best chocolate cake - Salad Near Me - Grapevine, Texas

Yesterday was our first visit to Portillo's. All three of us ordered hotdogs but next time I want to try one of the beef sandwiches. Lots of variety and everything looks so good. We were especially impressed with the onion rings and would definitely have those again. The fries were also good. If you're going to have a hotdog, I would suggest ordering a jumbo dog rather than two dogs since each is a little skimpy in the bun. And next time, I also want to try a piece of cake. They have both chocolate and lemon and they both looked delicious. If I have any complaints about the restaurant, it concerns the cleanliness, or rather the lack of cleanliness. We were there around 5 o'clock in the afternoon and had trouble finding a halfway clean table. Since they weren't busy, there was no excuse as to why they didn't have someone on staff cleaning up. There were lots of crumbs on the table as well as on the floor. Not very appetizing. Before leaving, I ducked into the women's restroom and its cleanliness also left a lot to be desired. Too bad because if the place had been cleaner, I would've given the restaurant five stars. Hopefully things will have improved on our next visit. read more

It was okay. The hot dog was disappointing. Huge bun. But tiny weiner. Imagine your ring finger in a huge bun. The Chicago beef was okay. I'll try the Italian sausage next. read more

Had a delivery order issue and a manager went above and beyond to help me figure it out. Portillo's never misses. Best customer service ( this has always been my experience now and past ) and great food! read more

Underwhelming and the upselling was pretty off putting. They need to be clear when there is an extra charge for things like the cheese sauce. With all the hype I was expecting things to taste better but we tried the chicago dog, chili cheese dog, burger, fries, and onion rings and the only thing that we really liked were the onion rings. I agree with the other review saying that there are better similarly priced local options. read more

The staff was very nice. The restaurant itself was clean and fun. The burger and onion rings were incredible! Got a chocolate cake shake to go, and can't wait to dive in. I'm looking forward to trying the hot dog next time! read more

Worse online order pick up. Apparently employees don't know how to read the order ticket or can't read in general. Got the whole order completely wrong. read more

They have amazing food I would go back to eat their food again and their drinks too okay

Walked in to a cool atmosphere. Ordered on one of the self order kiosks. My friends got their food relatively quickly however my food did not come out. I had to go to the counter and apparently they forgot to make it. Once I finally got my food the bread was so incredibly soggy that I only had a few bites and no longer wanted to eat it. The hotdog was alright but also didn't not have more than a few bites of that as well. The only good thing about this experience was the fries, onion rings, and leaving. read more

I have been eating Portillo's for years ever since I lived in Chicago. I currently live in Grapevine and was anxiously awaiting for Portillo's to open here. I've been a few times and it's been fine. Today I went for lunch and I had the Chicago Dog. It was terrible. The hot dog tasted very luke warm and the bun didn't seem steamed. The service was very slow too for a snowy day where it was quite empty inside. Might take me awhile before I go back. Hopefully it will continue to get better. read more

Had a Chicago hot dog today and it was right on the money! Delicious and fresh ingredients. I will definitely be back.