Went there to mail a return and presented the person behind the counter the address. They recommend…read morea method of shipping that does not deliver to a P.O. box. Now my package is lost and I am no longer eligible to return it even if it is found. The guy at the counter was nice but when he asked for help a stinky old dude came up and gave me a refund for shipping. I know why didn't I buy insurance? Cause I went to a " professional " got tracking and have never had this problem before. Everyone else I ever dealt with knows their job. Bottom line. Don't trust those place. Never trust someone that stinks.

Great place! Friendly staffs. Always give amazing service. The best Postal Annex in town.read more

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.

The UPS store on Rancho California is the best! Seriously in and out in five minutes. Fast…read moreefficient and courteous. I have been to the other one across the street on Ynez and this one is superior. Re turned an Amazon order in no time with no hassle. It's now my go to store.

I've never had issues here. This time, I needed notary and Frank was very helpful. I did not have…read morean appointment but he was able to squeeE us in for some signatures. $15 for what we needed.

Lily is amazing. I came in right before closing and she was busy. She stopped and talked with me…read morelike I was the absolute priority. Great conversation too! Thank you

I've been coming to this location for about a year now. Lily is absolutely amazing! She has always…read morebeen nice, a pleasure to work with and professional. I make a trip to this location just because of her, even though there is a store much closer to my house. I know I will receive the customer service that we all deserve here.

I go in here everyday for my business and the gals in here and GREAT!! The store is always clean…read moreand stocked with anything I might need! I usually use the USPS service and UPS service! I just used the Shredding Service the other week, I didn't know you had that option!

I had a terrible experience with this UPS store - I shipped a package that arrived at its…read moredestination torn open and rummaged through and then sloppily retaped - with items missing. I contacted UPS and went through the very detailed process of reporting the problem (that they insist on) - listing contents, submitting photos of the contents and every side of the shipping box - including box number, etc. After all my trouble, they told me I needed to contact the specific store I mailed it from - (didn't take it upon themselves to communicate the problem and pass on all the info and pictures to their UPS store). When I contacted this Murietta/Winchester store, they told me to send the pictures and info. Next in the process, they told me I needed to contact the vendor. I told them, "You are the 'vendor.' This wasn't a package shipped by another company through UPS. It was sent by an individual at your store and stayed within the UPS system throughout the entire process." They said they'd look into it and call me back. No return call, so I called back. They continued to put it off, the one lady went on maternity leave, the next employee said they'd pick up where she left off - many phone calls over many months trying to get some help to pay for the phone that was stolen - or some kind of compensation - and was consistently neglected. I finally let it go - but I have made it a point not to use UPS for my many mailings and shipments since then. I had never had a problem with UPS over my lifetime, but was surprised that when I did, they didn't step up and take responsibility for their mistake. I won't have a problem with them again because I won't use their services voluntarily again. It has cost them (& will continue to cost them) way more than the cost of a (even inexpensive) cell phone worth of business - just from myself and my family. Customer service is not what it used to be - even from long-time companies like UPS. Disappointing.

Very good quality and fast service! The staff was professional, friendly, and made the whole…read moreprocess smooth and easy. Everything was done efficiently and exactly as expected. I really appreciate the great customer service and attention to detail. Highly recommend!

Excellent service at Mailboxes N Beyond! The owner went above and beyond to help me with everything…read more-- from shipping two packages and processing an Amazon return to setting up my U-Haul rental. He made the whole process quick, organized, and stress-free. You can tell he truly cares about his customers and takes pride in his work. They also offer notary, faxing, printing, and mailbox rentals, making it a one-stop shop for all your mailing and shipping needs. Highly recommend supporting this local business!

Monday, 11-11-2024: After my doctor's appointment nearby, I came here to drop off six Lexmark…read morelaser printer cartridges from work for recycling. I was greeted nicely and given a warm welcome by one of the associates as I entered. After scanning all the packages they took it back and promptly gave me a receipt. This postal annex is really cute and organized. They offer many fun items for sale. On display to the right of the cash register were some mini novelty clocks. I purchased a golf themed clock for my husband for Christmas. I plan on returning and buying two more clocks: an excavator and a medical one. I was given a coupon upon purchase so I saved some money. Although this is some distance from my home I wouldn't hesitate to return here for their novelty items and exceptional customer service.

Every time I go here to mail things staff is always friendly and ready to help me! Location has…read morebeen clean and welcoming ! I recommend this place if you need to mail something !

Saturday, 2-08-2025: I pretty much come in here often to pick up my mail & packages. They continue…read moreto offer superb customer service. If I have packages they already have them out for me to collect by the time I enter. Package notifications are sent via email, which makes it very convenient. No more stolen items! So take that porch pirates! Today Tracy was there & it was getting close to 5:00 pm. She is absolutely the best and so is Corinne, Samantha, and another sweet lady , whose name I haven't captured. I love it here and it's worth paying extra for peace of mind!

Just rented a 10x20 and this place is really nice! Everyone here is very friendly and helpful…read more Great security and well maintained units.