The UPS store located on Old Trolley is staffed by a wonderful and fast group of employees, focused…read moreon the customer and their needs. Moreover, it's extremely easy to get in and out of in terms of the store and when parking with main street access. Sometimes parking can be a chore but that's an oddity during peak hours like lunch. As far as offerings, s they have a lot of products and services to fulfill your needs as well as emergency items like birthday cards or box tape. They have shipping boxes however I would suggest unless that's a one off, purchasing those types of items at other places to save in costs. Also, they cater to the online shipping community such as Amazon, Etsy or Ebay for example, giving you a separate line from others. Another fun aspect they utilize is bulk printing. An interesting note is that I have my own cookbook which is over 175 pages and I can email them the file (PDF) and they'll print (either one side or front & back) in either color or black and white along with other options like lamination and how to bind it. Forewarning though for my cookbook it averages about $40 per book which is a bit steep imo. I do utilize the UPS store over the post office as it's a huge time saver with a small but easily digestible price increase. When I lived in Texas, I did this exclusively however there's something wrong at this store which I'm going to follow up on. I had a letter sized envelope, the one with the metal tab on it, which I taped over to not be damaged in the machine. In Texas it cost roughly $5 with insurance. However, this store said it would be $42... for a legal sized paper envelope! I ended up going to the post office and it cost, with insurance $6. I'm of the belief that while I was extremely clear and what I needed was obvious the lady had no idea what she was doing. Overall, UPS is a good way to ship things quickly and without headache. However, some of their services might be a little bit of a markup and I think they made a mistake with me once as I stated. That said I've been to this store 5 times or so and had a small mix-up once which I declined to use their service. I'm confident in the future I'll have no such issues. Therefore, I highly suggest stopping by for any of your shipping needs as it's always a fast and friendly experience.

Avoid this branch at all costs. No joke. The last 3 times I have made the drive out there to return…read moresome Amazon packages their "system" has been down and could not do returns. And the staff is rude about it and shows no empathy. I don't think they are technically competent to fix it anyway. Basically each time they act like snotty teenagers. I could even hear them in the back laughing. I have given multiple chances and sorry to say this is the last chance for this UPS retailer.

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

Came in to get something shipped out and the service was carried out. They gave me plenty of…read moreoptions for my needs . They all were friendly and provided good customer service! Fair shipping prices for today's economy.

4 Stars for super friendly service and quick delivery on a rushed order…read more I went online to order three mounted posters, but the FedEx website was giving me an error on my downloads, so I called the store directly. Jacqueline helped me out and gave me an email address to send the order and gave an enthusiastic yes for having them delivered in two days to a local address. She was super friendly and helpful! After I emailed I called them to pay over the phone and was assured the receipt would be sent to my email afterwards. I just reached back out because a few days later to get the receipt that never came... crossing my fingers I don't have to call! Overall, very satisfied as the posters were delivered on time and the service was really positive and kind!

I've used this UPS Store several times, and the staff has always been friendly, helpful, and…read moreefficient. The service has consistently been good, and I've never had any issues with the employees. Apple Maps showed the store as being open on Sunday, so I made the trip only to find a sign on the door saying they're closed on Sundays. I went ahead and reported the incorrect hours on Apple Maps, so hopefully it gets updated and saves others a wasted trip. Overall, it's a reliable UPS Store with great customer service. Just be sure to double-check the hours before heading over, especially on Sundays.

The folks here have always been knowledgeable and helpful. If I need to ship something, this is the…read morefirst place I go to even if it's a bit of a drive for me. Service is great! They will also help you determine shipping options and are very patient.

A complete failure from start to finish. I had an overnight delivery that required a signature. Not…read moreonly was it picked up late, but it was delayed multiple times. Eventually, I was told the package was "damaged" and undeliverable, forcing me to drive an hour to this facility to retrieve it. I arrived at 9:00 AM, only to be told the package "wasn't in the front" and was "somewhere in the building." The staff's excuse was that "damage" might just mean the label was damaged, which apparently made it impossible for them to find. Instead of taking an extra five minutes to look for it they told me to pull up my app, file a claim, and call the customer service line. I drove two hours round-trip for a signature-required package only to be told to talk to talk to someone on my phone. They are disorganized, lazy, and have zero interest in actual customer service. Avoid this location at all costs.

My FedEx package has remained stuck at this North Charleston, SC location since 3/14/25. I've…read morestarted two tickets, one complaint (via FedEX) and still no movement. I can't file a claim because I am not the shipper. The shipper will not file a claim because it's "easier and takes less time" to just remake my prescription glasses. ARE YOU KIDDING ME! This is a horrible business policy and a waste of resources. You can't even make an email complaint to FedEx yourself-you have to call the FedEx Customer Service and they make the complaint and give you a case reference number. That's one way to never get any complaints.

Came here for the first time today to drop off a package for shipping. This is a brand new building…read moreand there's nobody at the reception -you pick up the phone there and they'll come to the window to get your package. You can drop off any size package here. Come prepared with filled out shipping labels, for faster service time. I'm glad to see this new facility up and running as I will be using their services a lot for my business.

I get filled with dred every time I get a notification that something is going to be sent to me via…read moreFedEx because these people are the absolute worst. They never attempt to drop it off, instead i get texts saying that my package was undeliverable and that i wasnt home (never true and we live in an established neighborhood so we're not hard to find) and its always late - if they dotn just send it back to sender after two "failed" "attempts". Never have good experiences with receiving packages from fedex

Visited the post office today to accept a certified letter, and to my surprise, it wasn't crowded…read more The line was short, and I was able to reactivate my PO Box for six months. Customer service was great and the staff were friendly. My only concern is the process: only one person can handle PO Box reactivations, which is challenging for those with full-time jobs especially since that employee doesn't work weekends. It would also be nice to have a post office closer to Cane Bay instead of having to choose between this location, Moncks Corner, or Goose Creek. Overall, service was good, but the process could be smoother.

At first I thought I must have entered a third world country when I pulled up to the parking lot…read more.. rather what is left of it during the construction. As I approached the doors and began to enter the building, I immediately saw the line of at least 50-60 people standing in front of me. Sorry kiddos. Never again. Avoid this place like the plague.

Darnell was by himself but was very personable and was working as efficiently as possible. There…read morewas a customer struggling with an issue and by all appearances he was doing his utmost to assist them. He was remaining calm and sympathetic to their needs. Thank you for the great customer service.

The gentleman who assisted me had the patience of a saint. He was very kind and polite.read more