Great customer service always by Sarah. Glad to see she has returned. They are always helpful and send things out quickly. Convenient location as I just add going here to shopping at New Seasons. Only pet peeve wish buying stamps here was a wee bit less, just saying just saying..... ; ) read more

We've had our PO Box here for years with them now. Recently moved back from SF and I would only be able to pick up mail maybe once a month or every 2 months and they didn't complain about the mail being piled up. Super convenient to have packages mailed and signed there because I'm not at home most of the time and even though I always forget my mailbox key, they get it for me. Highly recommend because they are family owned and take pride in their business! read more

Small store, but it has everything I need anyways. I typically come here for my drop offs and to mail packages every once in awhile. They have all your basic needs: envelopes, tape, stuffing... Etc. The first time I came in the manager was very patient with me. I wanted to know every single price from each carrier and the days it would take to ship. She didn't give me any kind of attitude. Very helpful! Next time I came in to drop off a package, she remembered my name! Haha I love that. read more

This place has a deceptive Jekyll & Hyde personality due to the customer service. There are two people that work here, usually at separate times. One is Howie, who is very friendly, professional and efficient. He will go above and beyond to meet your shipping needs at the cheapest rates. The other is a mustached man, name unknown, who moves in slow motion, talks on the phone for 10 minutes while you wait right in front of him, lies about the cheapest rates in order to get you to buy his packaging, and as icing on the cake has an arrogant, albeit dimwitted, attitude. Avoid the mustached man. read more

This place doesn't even deserve one star. I went in to drop two prepaid UPS packages off to a gentleman that moves slower than a turtle and has a personailty like a four day old sprite.... FLAT. As I handed him the packages he informed me that UPS had already picked up for the day, ok NBD. He then proceeds to tell me that it will cost ME $2.00 to drop the prepaid UPS packages off!! Are you kidding me? I asked him "for what" I seriosuly doubt UPS charges you to pick up? He said in ssslllooowww motion "it's a handling fee", again I said FOR WHAT. For you touching the package to put them in a bin? NO THANKS! I went down the street to AIM.... no fee there and super friendly. One way to drive business down the street. Great job POSTAL ANNEX, that service will surely keep you in business. Hah! read more

Very deceptive place. FIrst of all, they don't really list pricing for various items, and shipping costs, especially the surcharges. It makes it hard to know whether some charges are legitimate or not. I dropped off some mail and a package, and the guy didn't charge me for the USPS mail, but charged a couple bucks for the UPS package, pre-paid return label. And he didn't even tell me about the surcharge or add a disclaimers until he took the package behind the counter. Whatever, I needed to send it off, but I'll never go back for repeat service. I remember before that I tried to mail a $4.95 USPS Priority Flat Rate Box, and was being charged more than $4.95 to ship it. More understandable since that's how they probably make money, but charging for just a drop-off? seriously. Just find the real UPS or FedEx store, or just go to the post office. It's worth the small drive. read more

The owner of this place is amazing. I came in to ship out a package, and I told the owner that I didn't really know how to properly address it. He told me exactly how it goes in the nicest way. His beautiful daughter (I presume) was also there helping!! It brightened my day and made me remember his store. read more

This place fills the bill. If you need to send stuff, get a mailbox or buy some basic supplies, they've got it. Yes, it could use a spruce up. The packaging for some items on the pegs is faded and there's a rental PC in the corner which might well be from the 1990s. Still, that doesn't stand in the way of the core services or the friendly staff--which I believe is just the one guy--so don't be shy and stop in. read more

The owner is awesome and every one of their customers I've talked with loves them the way I do. I finally got a box there due to mail theft where I live and it's been fantastic. He will even open early/late if he sees me shopping to get me a package that showed up. No need to worry if I head out of town. It's handled. 6 Stars. read more

This place has been great during the shelter in place. I've come to send some care packages and the staff is very friendly and helpful. Each time they have gotten me in and out. They've also taken steps to minimize contact which has been great. Thank you! read more

Excellent customer service, and good sense of humor. The tall gentleman (sorry didnt get your name) did a great job with my passport picture. Thank you sir!!! read more

I came in here today to drop off a prepaid package. My printer was low on ink, so I asked the very helpful lady behind the counter if she could check if it would scan properly. She kindly obliged, and thank goodness she did, bc it wouldn't scan. She let me know that she could reprint the label for me (which she did) and patiently helped me do so from her computer. Thank you Miranda! read more

These guys are great and always so helpful. Every time I go in they always give me personal attention with a smile. I usually am clueless as what I need to do so they walk me through each step. In addition they are always trying to find the best way to ship your product---as they can ship via usps, fed ex or ups. If you need to ship something----use them!! read more

Great store, super nice staff. I have shipped packages from there and it's quick and easy. Yesterday I needed to get a new passport picture and send off my application and Sarah couldn't have been more helpful. Much appreciated! read more

Mr Jones is very courteous and professional. I go here for all my shipping needs. Great service!

I receive very good service from this Postal Annex. Courteous and informative and it is great the there is a notary there every day. Excellent place to do your business. read more

Woah! What terrible customer service! The owner treats you like he is doing a favor. The guy needs to smile and treat his customers...like customers. I will not be returning to this location. read more

They wanted $2 from me to drop-off a UPS package that was already pre-paid, packaged and ready to be picked up, how disappointing. Go to AIM on San Felipe and Yerba Buena, much better service and you can drop off prepaid packages for free. read more

It would be nice if Yelp could reset the 'odometer' when a business is under new ownership...as all of the reviews prior to 2014 are attributable to the former owners. I've had nothing but a positive experience from this Postal Annex. Everyone here is competent, has a great attitude and works efficiently. My calls are always answered promptly and mailbox contents verified in a quickness. Also, if you're looking to use a mailbox within the City of San Jose for business purposes, this upscale Evergreen address will give a far better impression to your customers, than anything offered by the competition. read more

Called beforehand, the woman who answered was kind and helpful with providing options for my EBay USPS shipment. Went to the store with a rather large pillow and was politely greeted by Elvie. He was apprehensive about my item because of its size, but he quickly found a solution and I was able to ship it out. The store was clean and organized, the staff was professional and friendly, great Postal Annex store! read more

Love this place. Everyone is so happy and helpful and I never appreciated how great the service was here until I moved and have had terrible service at similar stores. No charges for dropping off packages = so amazing!! read more

I usually come to PA this location for convenience but no more. The problem I have is that the return address is not my home address and that confuses my present recipients. The front desk staff does not seem to care or understand, next time I am taking a little more trouble and going to post office, and it is less expensive there. For how much we pay for shipping from PA I expect better service. read more

Great place to go for postal services. I'm always dropping off packages, getting box tape, or picking up stamps.

I recently had an excellent experience with this Postal Annex. I needed to send a set of 16 fragile dishes to Alaska, and was nervous about it. I had called ahead and learned about their procedures and the best delivery option for me. I brought the dishes in and Miranda helped me. She explained their packing technique, and I watched as she carefully and professionally wrapped each piece and packed them in the boxes (I requested they be sent in two boxes) using packing material to cushion each piece. I felt confident with her expertise. She absolutely knew what she was doing and was very kind and understanding about my nervousness. Today I learned that the dishes arrived safely and intact! I highly recommend this Postal Annex! read more

The guy here (La Verne or somthing like that) is not at all friendly. He has a weird attitude and makes you feel as if you are bothering him. Very unpleasant to do business with this place. The young girl there used to be nice but is also starting to get the same attitude as the guy. The lady that works here is the nicest of the lot. read more

The postal stuff is good.... but they have a container out with candy and they were giving my daughter a ugly look and she said is your dad ok with that? And I didn't mind that but then she said you can only get one piece. It's like why do you have it out there if you don't let them get candy... what if you got food and I said you can only get 1 fork! Rude! Just ticked me off! read more

Every time I come to this Postal Annex I'm treated with respect and warmth. The staff clearly make an effort to recognize repeat customers and to help in every way they can. read more

In case you have not visited this Postal Annex lately, you should. The new owners and their staff (who are all very knowledgeable) are definitely a cut above when it comes to professionalism and are amazingly helpful. They have transformed this business from a dingy and unappealing atmosphere into a sparkling and welcoming place to do business. It is truly a pleasure to walk in there at any time of the day. You are always greeted and helped. In addition, they have added Le Boutique, which has unique gifts. So, if the staff is busy when you enter, you can always look around at the lovely items for sale. Kudos to the new owners! Sorry it took me so long to write this review. read more

Came to drop off a rental book from amazon. The lady at front was really nice and saw I had a prepaid package so she told me what to do and helped me when I made a mistake. Fast, nice, and helpful service! read more

Well-run, dependable operation. I once had two return packages to send to Amazon with the same return auth number. The manager (man pictured above) told me I needed to send the packages on different days. He put one of the packages in the UPS truck while I was there, held on to the other package and sent it in the UPS truck the next day. I was mightily impressed. Have returned many a Zappos and Amazon package with them, they will generate a receipt when requested. Never had a problem. They even have a place to send letters and etc through the USPS - never a problem with that either. Dependable. read more

People here are great: knowledgable, friendly, and caring. I use them for all my Ebay shipments and other items. Always fair and honorable service. Seems like family read more

The store is clean and well kept. It is situated in a convenient location. They offer FEDEX and UPS shipping close to home, so this is a definite plus. The kind lady at this PostalAnnex was friendly and quickly addressed my needs. A big plus for me as I periodically ship through UPS for business purposes. I would like to see more effort from the tall gentlemen though. Perhaps he was having a bad day, tired, wasn't feeling well, or this is just his personality. It was rather unwelcoming, as if he recently attended a funeral. I certainly hope that this business does well. I'll just go elsewhere for now. read more