I've been going to this location for more than three years. The staff is always friendly, helpful,…read moreand incredibly reliable--they've never made a mistake, which really impresses me. The can ship USPS UPS FedEx.. awesome services and great value They speak five languages and create a welcoming, diverse environment. I especially appreciate that they can help my non-English-speaking grandparents--it means a lot to me. Sometimes, I've noticed that when the staff assists non-English-speaking customers, it upsets certain people. But honestly, I admire this business even more for standing by inclusivity and serving everyone with respect. I'm truly grateful for them.

so so so rude no receipts…read more and exceptionally high pricing! instead go to culver drive or market place way way nicer

I've been going to The Mail Exchange for many years…read more Terry has helped me out more than once when I've needed something.

Support your local small business owners! Came in to get notary services from Terry, after…read moreconducting our business- got a call later that afternoon from Terry that he had accidentally overcharged us and he wanted to refund us what we were overcharged. Due to his service and honesty - he will now Have a loyal customer in me !

HORRIBLE COSTUMER SERVICE Postal Annex #389 is selected as…read morea Certifix Live Scan location. From the moment I walked in the older man didn't seemed as he wasn't pleased to attend to my service. I was very polite from the beginning. He requested info from me on my job application "wired" as I'm not applying for a job through him. I told him "no, the employer broke the step down for me as I ONLY need to provide my email with a valid token number" he got upset and said I need everything in documents form. I kindly declined and told him I'll that my business elsewhere. I have never experienced this type of service from a place that is supposed to be helpful to individuals and the community. Zero stars for me.

Had to ship an item and pay for shipping via USPS.. I didn't want to go to the POffice as it's…read morealways packed and such a waste of time. The lady there took care of my package, printed the label etc. It was wonderful! She emailed me the time it shipped to being delivered. She was very accomodating and very sweet. Thank you for such a pleasant experience and allowing me to not have to go to the Post Office!

* TIP: DO NOT come here if you want to do any type of service before closing hours *…read more Just came to this UPS store today and the doors were locked. I honestly thought maybe I pushed the door incorrectly or it was a mistake. I tried looking through door and actually saw an employee helping out a customer but they didn't seem to care to open the door. Why do the store hours state that they close at 6pm then? There were still 10 mins before closing hours but they actually just decided to close the store earlier then they're supposed to. So tell me what's the point of having store hours listed if you aren't going to abide by them? I had just went to another UPS store in Costa Mesa earlier this week and they were still taking in customers right before they close. It honestly says a lot about their business practice. Even though this UPS is closer to my house, I would rather drive further knowing other locations will be open when they're ACTUALLY supposed to be open. Make it make sense!

The staff here goes above and beyond. I once brought a package that had very fragile candy in it,…read moreand when I told them I wasn't sure if it was packaged well they asked me if they could open the package and repack it for me!!!!!!!!!! Who does this? This is so kind and it was very unexpected. Thank you to the kind Korean lady who did this for me.

Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

Easy and quick for fingerprints! Highly recommend for anyone who needs a quick serviceread more

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

Crystal and Payman go above and beyond with customer service assisting me returning my AT&T…read moreinternet package today. Love this store! Chris Morris

Went to this location about an hour or two ago and noticed how customer service changed between new…read morecustomers and I'm assuming their regulars. So if you're new here, like me, don't expect good, welcoming and friendly service. When it was my turn I said hello to the associate, gave her my package and she scanned my phone, and gave me my receipt. Then it was my boyfriend's turn after. He said, "Hello, sorry I have a lot." She didn't say anything, no hello, no it's okay, how can I help, NOTHING....First sign of rudeness and bad customer service. If someone doesn't greet me, that's already a big no no & red flag. She starts scanning the codes and taking the packages, all this while she looks annoyed, like we're bothering her. After a few scans she tells him, "can you turn up your brightness." But with attitude. Once he noticed there were 2 people in line he told her that was it and we ended up going to the kiosk to do it ourselves. While we're at the kiosk when people would come in she would say, "Welcome." But not in a friendly way or ready to help. An older lady came in, went to the counter, said hello and tried to make small talk with the associate. The associate didn't greet her or go along with the small talk. No smile, nothing. I felt bad for the lady. Then other people start coming in and all of a sudden her attitude changes. She starts greeting them by name, asking how they're doing and being all nice. The other associate in the back also comes to the counter and starts small talk with one of those customers. I was like, wow. So now you know, if you come in here, just get straight to business, don't expect friendliness and good customer service....unless you are a regular & they know you. Unfortunately, this one is about 4 min from where I live, but won't be coming here anymore. Don't want to go somewhere where I feel like I'm bothering them and feel rushed. I'll drive the extra 5 min to the Woodburry location. Nicer, cleaner and better customer service.

I come to this store to drop off Amazon returns mostly but have also shipped a couple of packages…read more So convenient to have a location close by for returns Staff is very friendly and helpful answering any questions.

I had a very poor experience at this UPS Store. I arrived before the posted 7:00 p.m. closing time,…read morebut the store had already closed early. When I tried to address the issue, the staff was rude and dismissive. One employee even had the nerve to ask me whether I was a manager and whether I knew how to run a store. No, I am not a manager of a UPS Store, but I have worked in some form of customer service for several years, and I do know that if a customer arrives before the posted closing time, they should be treated with basic professionalism and respect. Closing early and then being rude to a customer who arrived during business hours is unacceptable. At minimum, this location should honor its posted hours and train its staff on how to handle customers respectfully.