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    The UPS Store

    3.6 (88 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 1 week ago

    Services - The UPS Store

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    Reviews With Photos

    Cat R.

    If I could rate them negative stars I would! I shipped a package out of this branch and they DESTROYED it. A strong box, filled with a 20 ft roll of large bubble wrap. Fragile written all over the box and they still crushed it. I will NEVER use this location or UPS ever again! I am beyond upset! A second box purchased and sent out from this UPS store completely tore up as well! I have never seen boxes look this bad in my life!!

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    11 months ago

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    Local

    Helpful 1
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    2 months ago

    They always do Amazon returns quickly!!! And they are generally not too busy. Awesome.

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    Local

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    Photo of Im W.
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    10 months ago

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    Local

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    1 year ago

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    Local

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    Photo of Heather C.
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    1 year ago

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    Local

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    3 years ago

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    Local

    Helpful 3
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    1 year ago

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    Local

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    2 years ago

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    Local

    Helpful 1
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    11 months ago

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    Local

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    2 years ago

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    Local

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    3 years ago

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    Local

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    1 year ago

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    Local

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    1 year ago

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    Local

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    2 years ago

    The staff here is always so nice, prefer to go to this location over others. Been going there for over 2 years.

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    Local

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    Photo of Tootie Y.
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    1 year ago

    Fast service, in and out in less than 1 minute.. it takes longer to park! I wished they had a couple of 10 min parking spots!

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    Local

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    2 years ago

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    2 years ago

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    Local

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    2 years ago

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    Local

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    Photo of Jay P.
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    2 years ago

    This location has always taken care of all my Notory and shipping needs with no issue

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    Local

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    2 years ago

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    Local

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    2 years ago

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    2 years ago

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    Local

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    4 years ago

    Helpful 1
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    6 years ago

    Helpful 2
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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    Photo of Ellen N.
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    6 years ago

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    3 years ago

    Fast and efficient service, no BS requirement of having to buy an official FedEx box like at the Fedex store.

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    Page 1 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Joe Kim is hands down the friendliest and most helpful person I have met at a mail store.

    Mentioned in 2 reviews

    Read more highlights

    PostalAnnex - Postal Annex - Irvine Center Blvd + Culver Dr

    PostalAnnex

    (145 reviews)

    I've been to Postal Annex for both notary services and my baby's passport, and each visit has been…read morea great experience. During separate occasions, the staff provided excellent service. For the notary, they were careful and detail-oriented. When it came to my baby's passport photo, they initially suggested taking the photo at home since it can be easier for babies. However, when I arrived, they were more than willing to try taking the photo there--and my baby did just fine. The photo was printed within about ten minutes and it cost $18.31 for two copies of 2x2. This price is reasonable compared to other places. The staff member who helped us was very kind and patient with both me and my baby. I also noticed they assist with TSA PreCheck processing, which is super convenient. The location is clean, the staff are helpful, and I highly recommend Postal Annex for notary services, passports, and shipping needs.

    I needed a Chinese visa and the photos that you need for that are quite specialized and a…read moresmaller/different size than a regular passport photo. I had heard that PostalAnnex specialized in multiple sizes passport and visa photos (Postal Annex came recommended to me for Chinese Visas - you can even pay them to fill out and submit the application for you! But I opted to do it myself but I still needed the photo). I called just to make sure and they told me they indeed do passport and visa photos (including for China) and when I asked if I needed to make an appointment - they said "no you can just show up anytime during opening hours but it's good to come at least 15 minutes before closing because the whole process takes about 15 minutes) When I showed up there was plenty of parking (it is located on the intersection of Culver and Irvine Center Drive in the main shopping center across from the McDonalds. There was also a sign on the window advertising that they do photos and the Chinese Visas so that was a good sign. The man who took my photo was very nice and knowledgeable - I liked that he seemed very experienced and had done a ton of these before. I also liked how he showed me my photo to make sure I liked it for final approval before he just printed it. You give them your email address for the digital copy and then you also get 2 printed photos for $24.99 which came to about $26 after tax. I just waited in the store (they have 3 chairs you can wait in and have a fridge with drinks to purchase too - or you can walk around the center while you wait). The woman Amrit who works there was also very reassuring and friendly and super helpful as was the man (whose name I didn't get). I chose this location because the other Postal Annex has received some negative Yelp reviews for unfriendly service but at this location (15333 Culver Dr) the service was OUTSTANDING and I will be coming here for all my future passport and visa photo needs! (They also do mailing, have mailboxes, etc.)

    The UPS Store

    The UPS Store

    (178 reviews)

    This review is only based on shipping packages…read more Today, I needed to return an Amazon item here as this was the closest location on route to work. So the process was easy. However I have used this location to ship packages for friends and family and did encounter some issues. Staff is inconsistent. Some are friendly and some aren't. When I ask what is the cheapest and fast way to ship a package I get mixed information. Sometime one staff will tell me something and then another staff will come over and tell me something else. I rarely send packages but when I do I struggle with getting the right information. I can see a lot of people use this location as there's piles of packages waiting to be sent out as well as a long line of people coming here. There's a large parking area in the front as they date the same parking at Albertsons so that's good.

    *This review is solely based on my experience dropping off eBay shipments (already labeled and…read morepacked), picking up redirected packages, and dropping off Amazon returns.* I haven't had a bad experience doing any of the things mentioned above. I've actually been going here so often that the workers recognize me and picking up a package is a seamless process since they (now) know me by name. Customer service has been great, I haven't encountered anyone that wasn't friendly here. At times there could be a long line but it normally moves fast as the staff works quickly and efficiently. The store is fairly small so it does feel a little cramped sometimes. Parking close by can sometimes be a pain due to the neighboring businesses, but shouldn't be an issue if you're not carrying too much. This place has been perfect for my needs, and hopefully it is for you as well!

    AIM Mail Center - This is the sign saying their changing the hours on the 27th...10 days from when this pic was taken

    AIM Mail Center

    (58 reviews)

    This was one of the most unprofessional experiences I've ever had with any business. The front desk…read moreemployee was rude, confrontational, and made the entire process way harder than it needed to be. I ended up making three separate trips because of their mistakes, and each time the attitude and lack of basic customer service only got worse. The manager wasn't any better -- completely dismissive and unwilling to help fix the situation. Overall, the staff made what should have been a simple task incredibly stressful and frustrating. I won't be coming back, and I'd strongly recommend going anywhere else.

    The staff members here are always so kind, patient, and attentive. I usually go here several times…read moreper month just to drop off packages with prepaid shipping labels. The reason I love this location is because if I ever experience an inconvenience, such as needing to tape a corner of an envelope or box up that I may have missed, they offer to take care of everything for me and my packages have always arrived to their destinations successfully. Also, if I ever need to pay for a package to be delivered to a destination with the cheapest shipping route possible, I am able to do so with no trouble whatsoever. You can drop off UPS or USPS packages here (and avoid the post office!) and the mail truck will pick them up by a specific hour every day between Monday - Saturday. Will continue to do my business with AIM Mail Center! Loved them for years.

    The UPS Store

    The UPS Store

    (125 reviews)

    Juan is by far the Koolest and down to earth dude with being so upbeat and positive so it is a…read morespecial store front since the genuine kindness is the Real Dillio with him wanting to bring happiness to all customers within Irvine ( Woodbury ) He made xtra effort to support me with inquiries on how to process passport even though UpS store front only offers taking the photo since making an appointment at USPS is how to complete overall application etc Juan has a huge heart for helping all guests and it totally is a feel good to see this unique compassion which is a rarity in most local businesses Juan & Ana made xtra efforts to make my visit for to accomplish personal obligations super smoothie along with easy peasy They both are happy hearted humans that deserve more recognition for unconditional love that give our community Thanks for always giving me a rainbow brite colorful energy in my day !

    I'm new to the area and this is the closest UPS Store. Located in Woodbury Town Center, super…read moreconvenient location. Plenty of parking, but also very busy depending on the time and day you stop by. I went on a Sunday around 1:40ish. They close at 3. They were busy with a few people ahead of me and some people who came in after. One family was taking forever getting some stuff notarized so it made the wait time even longer. But the guy helping them seemed very patient with them. The other guy was helping out the line. We did wait about 10 min but once it was our turn it was quick and easy to return our packets. Make sure you have your codes ready to speed up the process. There's a do it yourself kiosk for amazon returns, but I feel like it's time consuming especially for large packets. For example the lady who was in line behind me decided to use it, but something was wrong with the receipt, it wasn't printing. They fixed it for her, but something else happened. Everyone who was in line left before her because she had to wait for them to help her out.

    The UPS Store - shipping_centers - Updated May 2026

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