It wsas fast, but I think other dealers and othre brands offer better service, in the case of a lease some other provide much more services, considering that is a lease read more

Muy buena atención y muy buen servicio excelente carros y el servicio del vendedor excelente read more

Potamkin Hyundai - Car Dealers Near Me - Miami, Florida

I made the mistake of purchasing a vehicle from this place...whenever I need to get it serviced there's always a problem. Last time I took it in was to get an alignment because my car was pulling to the right. They held it for a whole day, when i picked it up it was still pulling to the right. I took the vehicle back and told them that the car was still pulling and they redid the alignment the worker told me that they don't have room to really test drive the cars. When I took it home it was still pulling to the right. I'm to busy to be going back and forth and unfortunately had to go to work so I wasn't able to take the car back. Now I have a blown tire and I pay for Tri-pac I took the car in Thursday morning at 8am my advisor Rosalinda told me that the company for the tires didn't open till 10am and that she would have to submit a claim with lots of pictures (which she took before I left) she told me she was going to call me when she heard from the company. It's now Saturday and I have not heard back from potamkin. I've called multiple times but I get transferred then eventually hung up on. I haven't heard anything from Rosalina, why would they push to sell the Tri-pac when i first purchased the vehicle if they aren't going to follow through. read more

Sales personnel. Inform your customer of everything they are paying for. Do not make them sign electronically on a blank screen and then apply it to the contract. Provide a copy of the contract before they leave the dealership with the car only to find out later that $8,000 in "services" had been added without her knowledge. Customer beware! read more

Worst experience I've ever had at a dealer, also when I went for a service I left the car at 9:00 am, and I had to wait till the next day cause apparently they didn't have enough time. Also the customer service representative Marcelo hung up the phone on me several times and was extremely rude. Worst customer service ever. read more

The experience overall was not good from the beginning to the end. The financial person was great, actually he was who really helped me wiht all my questions and concerns. The sales person was no helpful at all, he did not want to answer any questions, he just says that I can talk with the financial personnel. I asked him about the different garanties and if they were included in the monthly payment, he says yes, however when I went with the financial person he says that it was not like that. By the time that I went to pickup the car, he do mention about the survey and what he told me made me feel disrespected. ​ read more

A Hyundai dealership in Miami Lakes. Currently, there's a ton of construction at this dealership. I was trying to get my tires changed at Costco right near this location and discovered that I have wheel locks but didn't have the part to unlock them. One of the only options I was given from the tire spot was to break the locks or find a dealership that might potentially have a set that would match my locks. After calling my original dealership with no appointments available for at least a month, I discovered Potamkin was nearby so I gave them a call. They let me know that I could schedule an appointment for the next day with hopes that they had a set to unlock it. Miraculously, they did and also had one new wheel lock set that could replace my old ones once they got them off. Coming in the next day, there were a ton of obstacles with the construction and their system being down from a lightning hitting the top of their office trailer the day before. Even with all of this, I wanted to give the biggest shoutout to Ara who helped me from start to finish! She was the one who helped me on the phone the day before and assisted me and then my parents, since I had to leave out of town, while my car was done being serviced. I've experienced a lot of extended wait times for appointments at my usual dealership but am grateful for this one for their flexibility and availability. read more

The staff is on point. They are friendly, informative and helpful. My favorite person there is Kevin. He will explain everything and go above and beyond. These are my 4th purchases from him. read more

Kevin Rodriguez, of Potamkin GENESIS, was a pleasure to work with. Very honest with any issue that came up. All the time. Super nice. No pressure sales. Just doing what is best for the customer. I would definitely buy a Genesis from him again & love my new 2025 Genesis G70! read more

I have been in the market for an SUV for a while, I was between the Hyundai Tucson Limited, the Toyota RAV4 Limited and the VW Tiguan SEL R-Line. The Tucson Limited won in my book, I initially wanted blue or silver but the Ecotronic Gray grew on me and I decided to take the leap despite being anxious about my credit. Five hours later, I ended up driving home in my 2025 Hyundai Tucson Limited after having had my Corolla for almost 9 years which had some problems due to a previous car accident and not having air conditioning or heat. Thank you to Gabriel, Alex and Carlos for making this possible for me alongside with getting rid of my anxiety about my credit which was better than I anticipated. I will be leasing or buying another Hyundai or maybe a Genesis from them. read more

Potamkin Hyundai - 2025 Hyundai Tucson Limited - Car Dealers Near Me - Miami, Florida

Rosie and Carlos did an excellent job of taking care of my appointment. My only complaint would be there are no snack machines in the building. The free coffee was appreciated however. read more

I came here this morning to get my oil changed. I specifically called yesterday and was told Oil Changed are first come, first service. I waited in line for 30 minutes just to be turned away because they said I needed an appointment. The problem is myself and another car went back in. The fact that we were going back in means neither of us had an appointment. For some reason she was accepted and I was still turned away. When I pointed this out everyone acted as if they didn't know what I was talking or who accepted the car. I politely pointed out the young lady who accepted her car and still "I don't know, I don't know". It seems they let on who they want to let in and those people speak their language. read more

Thank you to the team at POTAMKIN Hyundai for the excellent service! Charlie (Carlos) and Jennifer were excellent in providing my family and I advice and service in renewing a new lease. Not only were they understanding and patient with my requests but they worked hard to achieve what I wanted. Thank you Charlie and Jennifer! read more

can you tell me how can I get saving service coupons for car maintenance, please I want to get maintenance for my car , to save money on service please contact me at: edgardcolomer@yahoo.com read more

A+ customer service. Señor Alberto Ruiz is the best seller , always open to help the client and find the best deal . read more

recomiendo al dealer, pero principalmente al vendedor Alfredo Sicre, un experto en ventas muy profesional atento, muy consciente con lo que yo podia pagar, me explicó con lindo de detalles, todas mis dudas, en fin se los recomiendo 200% read more

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Amazing experience buying with Potamkin Hyundai, sales person was really helpful guiding us thru the whole process, really thankful to him and the whole team, will definitely recommend them to my friends and family. read more

Potamkin Hyundai - Car Dealers Near Me - Miami, Florida

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Meh... fair service. Thank God oil change was free! The car has low mileage (less than 10K) and they want to tell me the engine air filter, cabin filter, battery need changing? Sorry but no read more

I don't know about most people, but going to the dealership can sometimes be a frustrating task. First you have to find a car that handles the way you want, and then decide if the car is even within your financial means. However, the most irritating part is haggling with those sales associates and managers (the old show & dance) to secure a deal. Given this perspective above, you can imagine how skeptical I was, when I went looking for a car at the Potamkin Hyndai this week. To my surprise however, this dealership would be the most unique experience I've ever had. Initially, things started off normal as I was greeted by a woman named Antoela Sequeria (Aka Nela) who immediately told me that she was eager to help me secure a veichle tonight. Although, inventory across the country has been tough, I was able to test drive one of the new 2022 Elantras. Despite being on the lower end of the totem pole, the Elantra had rode smoothly on the road, possesed amazing technology (lane assist/blindspot sensors), apple/Android video sync display, and great mileage (33 city/45 highway). Even though the car amazed me, it would ultimately be the service tonight that would blow me away. As we got back to the table, Nella was extremely transparent, as she was able to provide me with real leasing figures (which I saw online prior). On top of that, she was able to secure me a $500 discount as I just landed a job. This was amazing, as the last Hyndai dealership didn't offer any deductions, and was marking up the price of the same exact model car for $75 more a month! Another amazing part about this dealership, was that the associate (Nella) was able to work out a deal without ever needing to grab the manager once! The rest of the experience was standard, as I was filling out paper work to complete the purchase. But, Nella being super outgoing, made the process go super fast! Overall, I was extremely satisfied with the quality of my car and the care/service I experienced at Potamkin Hyndai! Highly recommend coming here for your next lease/purchase and seeing Nela too. read more

Potamkin Hyundai - Antonela was excellent - The most transparent and approachable Sales Specialist I've ever had! - Car Dealers Near Me - Miami, Florida

Excelente servicio ! Alfredo is the best seller , always open to help the client and find the best deal .

my car salesman Alberto Ruiz he's great been my sales person for five years and he never let me down. Keep up the good work Alberto you're the best. read more

Terrible wait times for service. Like two months. Very frustrating when your car is not drivable and the dealership you purchased it from has no time of day for you. Even other Hyundai dealers have long service waits. Tells you something about poorly the cars are made. Do yourself a huge favor and dont buy this brand If you expect any once of customer service support quality or satisfaction. read more

Three years later and I still give them a 5 star. Just had the pleasure of doing business with them again and I am still a happy customer. The sales rep, Gelson Gomez, made my car search effortless. Everything was so easy and fast! I told him what I wanted and he made it happen. Potamkin is competitive and wants to earn your business or in my case keep my business. Everyone involved in my transition was awesome! Thank you, once again, Potamkin! I would recommend you to anyone looking for a Hyundai! read more

Antonela = Awesome! She got me a great deal on a 2021 Hyundai Venue. Wonderful service and friendly staff. If you're looking to finance or lease a reliable and affordable vehicle, check them out. read more

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These guys are scumbags. My fiancé and I just bought a brand new car from them. At the time of closing they told us that purchasing from them came with free car washes for life at any Hyundai dealership. We were shocked and asked to clarify "really, any Hyundai?" They looked us right in the eye and lied to us. When we went to another Hyundai dealership they just laughed at us and we felt like idiots. So, we went back to Potamkin and they wouldn't even honor their promise to us there after we spend $40K on a brand new car! I wish so badly we could go back in time and not give these guys our business. Do yourself a favor and go elsewhere to get a new car. These guys are not to be trusted. read more

Pésimo servicio al cliente. hace 4 años compré un leading y al pasar los 4 años quería comprar el carro y me quería obligar a compra una garantía y el manager y el vendedor Alberto me dijero que si no la compraba hay no podía comprar el carro cuando yo solo les estaba pidiendo el payoff quote del carro read more

My car was serviced with an oil change at Potamkin Hyundai. My next date for service was over 2000 miles to come. Then my engine which had no leaks or issues was damaged. I have my service receipt and window sticker from service date and future mileage listed. Noone wants take responsibility, or make the repairs for this mistake. read more

No compres tu carro aquí, Te hacen lo que sea para venderte o y después no te fijen las llamadas. El departamento de servicio no es nada productivo. Tuve que llevar mi carro 4 veces por el mismo problema read more

Great dealer, great people, Modesto the sale guy is great. I have bought 6 cars from him. I traveled from Orlando to Miami just to do business with him. read more

The new 2022 Santa Fe calligraphy is what I bought, that car burns a lot of oil. Each quart is like 10$. Besides that, the vehicle is not as pleasing as it seems. The ergonomic is terribly designed, my elbows hurt every time I use the vehicle. The "free service" for oil change is every 8 k miles or 11 months. It takes 3-4 hours. "Dropped off at 8:15 am. NEVER AGAIN WILL GO TO HYUNDAY. read more

Potankin Hyundai in miami lakes I s the best place to buy a car they customer cervice is excellent every one was very profesional and the best customer service i had the best experience yoel was the best car sales person i had very profecional and excellent customer service I have been a client for many years and never had a problem their service has allways been excellent from the sales department to the finance departmen and the service department i always had excellent service and great customer service read more

I purchase my Santa Fe Xrt at Miami Lakes Potamkin. The sales process from purchase to financing was quite professional. Salsperson Armando Lorenzo was very knowledgeable and professional. He went out of his way to explain the car's feature and took time negotiate with me in a fair manner. I highly recommend Miami Lakes Potamkin. read more

DO NOT BUY A CAR HERE!! This place is horrible ! They have horrible service , the staff are loud and very vulgar . I would never buy a car here , they tried to scam an old man while I was looking at cars . I recommend that you do not buy a car here . read more

I purchased a certified Tucson about three months ago. My sales person was Yoel. He showed a lot dynamism to sale me a car, which he did. The car had 24k miles. Service carry on from 2020 until whatever the dealer offers. I was told by Yoel my three first oil changes are free of charge. I called last Friday, Mar/10 at 16:30 to set up an appointment. I was told that the person in charge left home early and no one did take her position to continue to set up appointment for customers. I asked to speak to service manager, Mr Perez after being in the phone for 30 minutes exactly. I was told that he left at 16:30 as well. What a coincidence. So, no one seems to care and keep the business running and serve customers. Finally on Monday, after trying many times the service line. No one came to the phone to take the call and help me set up an appointment. I had to call Mr Yoel. He was able to find one for me. It was for 13:00 on today(Wednesday, Mar/15. I showed up at 12:45 and the place is missing organization. One person dealing with receiving cars. To my surprise I was told that I need to pay $54.00 before the service was not even done. I told the employee that I shouldn't pay. Since I was told by Yoel, first three services are free. After taking to Yoel, he created all kind of scenarios that he never told me that the three services are free. Long story short, I asked to speak to Mr. Perez the service manager. I was told he will see me in about five minutes. On the main time Mr, Yoel ask me to wait and he will be back. 15 minutes went by, nor Yoel nor Perez showed up. I just left the place unhappy and discussed with the lie and no respect to the customer. I called Mr, Perez at 15:10 to see if I expresses my frustration about the situation. Of course, he never came to the phone and call me back, since I left my name and my telephone number on his answering machine. I will not go your place for a service unless it's a service that is covered by the factory warranty. I will let all my family member, my friend and my colleagues about this very bad and bitter experience. And if there is another Hyundai that I can use, trust me I won't not visit your place. read more

I have been taking my Hyundai to Potamkin Hyundai in Miami Lakes for some time. On a recent visit I noticed after picking up my vehicle that the tires were not pumped to factory specs (after checking them myself) as shown on the drivers side door. Each tire was several pounds lower than what it should be. I also noticed that all the fluids were at the same level as when I brought the car in for service even though I paid for an oil and filter change that includes checking and filling all fluids. On my next trip to Potamkin Hyundai in Miami Lakes for an oil and filter change, a complete 27 point vehicle inspection and a large repair I told Franklin about the problem on my previous trip and he said he would personally be certain that all fluids were full to the level they are supposed to be and would make sure my tires were pumped to factory specs. Well, to my amazement the fluids were not at the level they were supposed to be and in fact the tires were also not pumped to factory specs once again. In addition, Potamkin Hyundai did not complete the large repair. I had to take the vehicle to another mechanic who completed the repair at 1/2 of what I paid Potamkin Hyundai. So, not only did PH not complete the repair, they also ripped me off by charging such a high price to begin with. I will NEVER return to Potamkin Hyundai again! NEVER!! NEVER!! NEVER!! This place used to be good but is now ripping customers off by charging for work not completed. Don't take your vehicle there for service unless you too want to get ripped off!!! If I could give them 0 stars, I would. read more

I want to thank you and my service rep Carlos for the quick and efficient service provided today. Carlos always with a friendly smile and very patient with all customers. Thank you for such great service! read more

Because I couldn't leave a 0, I left a #1. My car was there for service and I was told it'd be 2 1/2 -3 hours. No problem, so I waited. When the time came, I asked for the status of my vehicle and was told it would be next. That it hadn't been looked at yet. Really?? I asked for the back, so I could go about my day. I also to speak with the manager. I was directed to his office and explained what occurred. He was very nonchalant and replied that I had gotten bad information. You think?? In front of me he called the service rep in and scolds her. No I'm sorry for the inconvenience. Nothing. I was offered a loaner. I took it because if something was wrong, I wanted it fixed. I waited 2 days and called. I was told that it was only ordered the day before and that it'd be 3 days before the part came in. No one cared to call me. The owner of the car to tell me. That week, I took it to a competitor. There I was treated with dignity, professionalism, and kindness. Don't take your cars here or buy one from here. You'd think the service department would want to treat the customers with the aforementioned. Wrong. WASTE OF TIME!!!!! read more

i purchased my car from them! palisade 2022 inlove !!! recommend 100% model sel with premium package read more

Potamkin Hyundai - Car Dealers Near Me - Miami, Florida

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The worst service I have ever had from any business. I received an online quote to sell my car and made an appointment to come in and sell. They were Persistent that I come in for an appointment. When I arrived, they told me the system wasn't working right, but they had examined my car and deal was good, and they would call me back. No calls back. Then i continued to reach out to them through emails and calls but they gave me the runaround from multiple people. I received follow up messages from Victoria and Sara and when I explained problem they ignored me. What a joke. Thank you for wasting my time. read more

The reason why I gave such poor review is I've lease two times from this dealership and every time, they give me the car that they use as the test car . The first time it was the Hyundai Tuscan it had over 200 miles, they told me its still considered brand new ,yet to test a car is just a few miles so can you imagine The second was the Hyundai Santa Fe it caught me off guard as a thunderstorms was rolling in, it had 99 miles yet the paperwork said 0 miles , the manager said why i didn't say something first as i said a thunderstorms was rolling in and wanted to take my 84 year old mom home, why they always sell me the test car i don't kno, but it shouldn't be, or maybe because im not Spanish, after complaining the manager offered me a tank of gas, I live almost 30 miles away. All I can say if you ain't Spanish or in a rush to leave after 4 hours check your mileage and the paperworks . read more