My parents recently purchased a car from your dealership and had a great experience, which we truly appreciated. However, I wanted to share a concern about the customer service I experienced during our visit. While my parents were outside looking at cars with a salesperson, I went inside with my young daughter because I was feeling tired. I am currently 7 months pregnant, so I simply asked one of the staff members if I could have a bottle of water. He told me I could either purchase one from the vending machine or walk a considerable distance to where the mechanics were to get free water. I was honestly surprised by this response. Offering something as basic as water--especially to a pregnant customer--seems like a small but important gesture of hospitality. What stood out even more was being told that only the salesperson assisting us could provide a "free water bottle" as part of a "personalized experience." I understand every business has its policies, but this interaction felt lacking in basic care and consideration. I would strongly suggest making water more accessible to customers inside the showroom, whether through a dispenser or complimentary bottles. read more

I am writing to express my dissatisfaction with the customer service I received during a recent visit to Headquarters Toyota while attempting to purchase a new vehicle. During the process, Lazaro Conception, who was responsible for preparing the financial estimate, refused to clearly explain the breakdown of costs. He appeared unwilling to provide transparent information and instead pressured me to accept the quotation without giving me the opportunity to properly review and understand the details. This lack of transparency and professionalism made me uncomfortable and ultimately led me to walk away from the purchase. I strongly advise others to exercise caution when visiting this dealership. read more

5 years ago my mom left her car in this Toyota HQ and while she was at home, someone crashed her car, she didn't even get a proper discount and made her lose so much time with the repair. They would call her to bring the car for repair and when she does, they would say the part isn't ready... They would also call and make her drive her to not even give a discount... They also charged her so much, making her think she needs more services when her car only has around 45k miles. read more

Absolute Horrible Experience!!!! DON'T DEAL WITH THIS DEALERSHIP! I tried to buy a car from them this week. I went there with cash and ready to buy. I asked them to wash and detail the car. I waited 2 hours. They called me and told me the car was ready. I went back and the car was still dirty. The seats were stained, there was dried dirt and debris on the steering wheel and dashboard. The outside did not even look like they washed it. I asked to speak to a manager. Some guy misrepresented himself as the manager. He assured me the car would be detailed and ready the next day. They texted me and said "come pick up the car in the morning". The car was still sitting there in the same spot dirty. I asked to speak to a manager. Some other guy misrepresented themselves as the manager. He called the sales person. They both assured me the car would be ready this morning. When I got there they told me "WE SOLD THE CAR LAST NIGHT!". THESE PEOPLE CANNOT BE TRUSTED. THEY BLATANTLY LIE TO YOUR FACE. I WOULD DESCRIBE THIS DEALERSHIP AS TOTAL SCAMMERS, UNETHICAL, UNPROFESSIONAL, UNRELIABLE, HORRIBLE CUSTOMER SERVICE AND ZERO INTEGRITY! I AM A BUSINESS OWNER. i TAKE PRIDE IN MY BUSINESS. SHAME ON THESE PEOPLE! BOTTOM LINE: DON'T DEAL WITH THIS DEALERSHIP! read more

If you come here avoid salesmen here lie over the phone giving you an out the door price for something and when you show up it's another price leave here go to autonation Toyota better deals better treatment read more

Mis saludos a Fernando Obrayan, mi mejor vendedor, gracias el mantenimiento fue excelente, gracias a Javier por su paciencia, la asistencia fue increíble, tienes un carácter excelente. Gracias Toyota. read more

Absolute terrible sales service. Made a deal on a vehicle. They took the car for detail. We waited two hours and the vehicle came back dirty. We were told that they would detail the vehicle, and we could pick it up the next day. We received a message. The next morning that the vehicle was sold overnight. After numerous text messages that they apologized for the detail and making us wait. From the start to the finish, this dealership was a total nightmare. read more

Thank you JC and I'm sure it was Eliezer for getting things in order for my vehicle. It is not very often that you find honest, reliable people in the dealership business. I purchased my Toyota Highlander in 2016 and it's still working like new thanks to your professional service and honesty. Please do not change or retire anytime soon. I greatly appreciate your service and assistance! read more

My car buying experience was Excellent. Everything about Headquarter Toyota is First Class. The property is modern, clean, and bright with a large selection of vehicles. I worked with Edgar Moscoso from the Sales office. From the moment I met him until driving away hours later, Edgar was polite, attentive, and professional. We narrowed my choices down to 5 vehicles, and he advised on the best one for my needs. He was knowledgeable in every aspect of the 2022 Toyota Camry I purchased. Edgar guided me every step of the way, even giving me his cell phone number for follow up. Once the vehicle was selected, he escorted me to meet with Sorleidy, the Finance Manager. My experience in the finance office was comfortable and efficient. Sorleidy really looked out for my best interest as a customer making an investment. She searched for the best banks and interest rates, and advised me on services to protect the vehicle for long-term driving with peace of mind. It was a pleasure to work with her on the financing and closing of the purchase. I would recommend Headquarter Toyota to anyone in the market for a new or used car. They have my trust and loyalty. read more

I went 2 weeks ago and had the worst experience. Went for a check engine light and they changed my oil without going for what I asked. Service is lacking. If anyone reads this post, please consider going somewhere else. read more

Servicio de mantenimiento pésimo más malo no pudiera ser a mi me cambiaron el aceite y me dejaron la tapa de filtro mal montada y se salió todo el aceite ,no se fundió pq dios es grande ,no se llo recomiendo a nadie ,buscaré otro sitio para mi servicio, jamás regreso hay read more

After almost 6 hours not everything was fixed. The service is lousy and the people who work there are lazy. I will NEVER go to that dealership. After being a loyal customer, buying three of my last Toyotas there, I'm very disappointed with their had service read more

I understand that they do not provide the second key. But if they don't have a second key, they should tell you. They should not just say that they have it. Wait for you to sign and then tell you. They don't, if we knew they didn't have the second key. We would have bought a new car. Not a used car like this. Thank you very much for your time. read more

To Headquarter Toyota You are the best. Just received my car from the body shop. My car is like new .The staff is exceptional , very polite , and professional, David Gonzalez ,Carlos Pimenthal and Jorge Contreras. My inspection was thorough and detailed . Without a doubt I would recommend this Toyota Body Shop to anyone .They went above and beyond answering all my question's I had . This Team deserves 10/10 stars Thank you HeadQuarter Toyota Toyota Highlander Deborah C read more

I bought my car in 2014. The service here is amazing. I alway have my car's maintenance check up with José Savedra. He is the best! Super responsive, always keeps me informed on the status of my car. Great service. The facilities were updated few years back. They waiting area is super modern, comfortable seating everywhere and charing stations! My favorite area is the quiet lounge! There is even a playroom for the little ones! If that isn't enough, they have this little cuban cafe that offers the best cuban sandwiches and they have the best tequeños in town hands down! I always look forward to bringing my car for the routine check up. It's always been a positive experience for me read more

Headquarter Toyota - Quiet lounge - Car Dealers Near Me - Hialeah, Florida

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Made an appointment to get my car serviced for an oil change and to look at the brakes they said it wound need to be replaced came at 8:00 in the morning told them that I needed the car before 12:00 they said it would be ready i returned at 11:00 and they said they didn't have the brake pads so I said can I take my car return another day to have the brakes replaced they said no the car had parts off and they didn't know when they would get the pads they are charging men400.00 for the pads and they didn't know they didn't have the parts what a piece of crap this place is dont buy anything from these rip off artist . read more

This dealer advertises a 4Runner for 44k. And comes back with dealer mark ups of 16k for out the door. Very shady and dishonest. Do not give them your business. Salesman is Anthony Soto read more

Headquarter Toyota - Conversation with salesman. - Car Dealers Near Me - Hialeah, Florida

This was the third time I've taken my car to be serviced at Headquarter Toyota and while no one likes to spend money to repair a car, I appreciate the service I receive there. Juan Rodriguez helped me get my car repaired, gave me some discounts, kept me updated and had my car ready to pick up on time with no delays, which is rare in Miami. read more

Hello, my name is Norman Noguera i bought my 2024 Toyota Camry XSE celestial silver outstanding customer service MR Anthony Soto & MR Fernando Roa they are both great employees very happy with my vehicle i got it Sunday Feb 25 this Sunday that passed it was awesome with all the team members. read more

One star is way too much. If you think getting an out the door price and/or invoice will get you the correct price, you are plain naive. Do not use this dealership. read more

If I can give less than one star I would. I was there couple days before and they keep running my credit!! This is a fraud without my permission or presence! Do not go here do not trust them! There is a bold manager also He had all my documents. Why days later you are running my credit?! Management are not professional or trustworthy. Do not go here! read more

Horrible experience from the service department! I brought my vehicle to them thinking that I will receive good service since they are a Toyota dealer with trained technicians. Instead I received a costly headache. The service was for new tires, alignment and transmission flush/fill. They destroyed my wheels, the technician carelessly and recklessly removed the existing wheel balance weights with a tool not used for such application, scraping the paint off the wheels/damaging all 4 wheels. My vehicle that I greatly take care of, is now an eye sore. Replacement wheels are approximately 1400. Also I had transmission fluid all over the pain and had to re torque the fill and drain plugs to factory specs. The police was called with no resolution. Stay clear of this place if you value your car or expect quality service. read more

Headquarter Toyota - service department damaged all 4 wheels during new tire installation. If you value your vehicle or expect quality, stay away. - Car Dealers Near Me - Hialeah, Florida

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They quoted me for items I didn't need and painfully overcharged for labor--stating that it would take 5 HOURS to replace brake pads ($300) and an hour to change the engine canister ($350) (a quick online search shows this can be done in 6 minutes). I know the timeline is also a lie considering they told me I could pick up my car in several hours less time than quoted in the sheet. I got my car inspected by another mechanic and they confirmed that this HQ was cheating me for hundreds of dollars--lying about both labor and what my car needed. Miami's an already expensive city for businesses to abuse customers this way. Attached is a photo showing my quote from them. I suggest you take you car elsewhere for repair. read more

Headquarter Toyota - Quote with excessive labor charges from Toyota HQ Hialeah. - Car Dealers Near Me - Hialeah, Florida

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The service department drop off line can get pretty packed so if you arrive after like 10am, expect to wait a long time. But once you're with the advisor, they're quick and efficient. Anytime I take my car in they're able to fix the problem and call often with updates. Definitely one of the better service departments for Toyota! read more

Por favor no vayan a este dealer es un desastre supuesta te hacen firmar un contrato como q el negocio está echo y cua te llevas el carro te llaman como q el negocio no se pudo concretar para q hagas otra contrato read more

If possible I would give this Toyota Dealership minus 5 or even minus 10 stars!!! Their service after they have sold you a brand new car, in my case a Toyota Venza XLE from January 2021, is terrible and stinks. Not only their after sales but the service and maintenance as well. On the phone they promise you everything but most of the information is wrong. They blame the wrongful promises on other employees but don't take any responsibility for their employees. My advice; Don't buy a car at this Toyota dealership and don't go there for your (regular) maintenance and/or repairs!! It completely sucks !!! read more

Horrible lugar para lograr un negocio transparente, parecen mafiosos tratando de quitarte tu dinero trata de ir a otro lugar ,logre comprar mi auto en otro dealer y fue transparente y tranquilo ,como ellos piensan comida hoy hambre mañana read more

I went there to get a toyota yaris and this person comes out and makes me wait 20 minutes before I walked out and got into my car to leave. He pulled up in a used volkswagon and tryd selling it to me like it was candy, be careful the haggling is strong with these people , no deal don't let them waste your time , a penny saved is a penny earned read more

I bought a car from the manager Julio Hidalgo and I was charged for warranty that I never asked for which it was canceled but I never received my refund. The car was purchased in April and I have not received my refund. I have been asking Julio Hidalgo to look into it and he hasn't resolved my issue. read more

Headquarter Toyota - I canceled warranty that I was charged for that I didn't asked for. - Car Dealers Near Me - Hialeah, Florida

I came in last week with a horrible noise around the wheel which i thought it wasn't fixable because previous places kept pointing things that weren't right . A young man named josemill took the car and around 1 hour or so I got my car and wow he did a magnificent job. The noise was gone check engine light was out. This young man deserves an award. I'll be coming back for future repairs. read more

La atención en el taller de reparaciones es excelente. Los colegas q laboran, personal atención al publico, jefe del taller, mecánicos, exct. En extemo colaboladores a la hora de resolver los problemas de los custumer read more

Shoppers be warned. What seemed like a smooth transaction ended up feeling like a scam. I browsed online. Found the perfect car to my liking. I reach out to the dealer and got paired with Diego the sales person. I provided the VIN # of the car from online. The pictures and description displayed everything I wanted. The dealership was also matching another deal proposed to me by another dealership. However, since it was on route I payed a deposit to secure the car. The car finally arrived. Diego sent pictures. I was completely confused he was showing a completely different car. When I asked what's going on? He then said "oh online never shows an accurate picture of the cars". So concluded it's a scam! Complete false advertisement. Why waste your time and mine. Diego mentioned there is nothing he can do other then upcharge me for certain specs that I request. Why show an image that is inaccurate!! Very disappointing! read more

I went to the shop few days ago to maintenance my car. They overcharged me for a service that I didn't know about and didn't agreed. I just figured out until I went home and reviewed my receipt. I report to their website and they told me that someone will contact me to solve the problem. But I have been waiting for 2,3 days and still don't get any response. I'm so disappointed about their customers service. They lost my trust and loyalty from now on. read more

Terrible experiencia con la compra de un auto .Mala atención por el departamento de finanzas!!!No recomiendo a nadie este lugar

I have reached out to oneil and every other manager nothing has been done. Dealing with your company is pointless the worst company I have ever have to deal with! read more

I went to Headquarter Toyota because I wanted to see the difference between the Toyota Tundra and the Toyota Tacoma in person and see how big they were compared to each other and how much cabin space each one had inside. I was looking around the lot for like 5 minutes before a salesman pounced on me and said he wanted to help me out to find the best vehicle for me, I tried to brush him off but he kept being persistent and I didnt want to be rude so I accepted his help and told him that I was looking at the used Toyota Tundras from 2018-2019 that they have on the lot and the new 2020 Toyota Tacomas to compare the cabin space and size of the two vehicles. I commented to him about how the used 2018 Toyota Tundra in the front of their new vehicles lot looked pretty big but it was all beat up inside with scratches on the doors, stains inside, the shifter knob was missing, it had scratches on the radio, scratches on the seats, and scratches on the inside of the doors... the salesman just laughed it off and said "well yeah its used"... fair enough even though a 2yr old used vehicle shouldnt look like it had zoo animals fighting a cage match inside of it, especially if its being showcased in the front of the new vehicles section of the lot. The salesman then proceeded to try to dig information out of me by asking me questions like "how much are you looking to pay monthly", "how much are you looking to spend", "are you going to lease, finance, purchase cash, etc" .... after the first two attempts I told him that I didnt want to talk about finances with him and right now, and that I would discuss that later in the office with the finance people when im signing the paperwork but for now I just wanted to look at the vehicles to see which one I liked the most and compare them. The salesman kept on insisting about talking about price so I got mad and told him "you know what, I dont want your help anymore ill look around the lot myself, bye!" and I walked away and started looking around the lot by myself. The salesmen here are very rude and pushy. read more

I needed service on my 2020 Toyota Camry that was a couple hundred miles short of the end of the warranty. I worked with Juan Carlos in the service department. From the first time I met him, up until receiving my car back, the service was professional, courteous and he kept me up-to-date on my car's progress. The car was ready long before expected because they work promptly. They even replaced my battery for me and I didn't even know it was testing low; I could have gotten stuck somewhere and they prevented that from happening. As their slogan says, I feel like I bought from the factory, Headquarter Toyota! read more

I usually go to Kendall Toyota (which I love) but because I was off from work because of Hurricane Irma, i decided to give This Toyota a try because it was next to my hotel. What a mistake! I pulled up to the service station and the advisor Jose Bohorquez (yeah, I put his whole name) asked me if I had an appointment. I said no, and asked how long a simple oil change would be. He said it can be 1 hour to 1.5 hr max because they weren't busy. I said ok, that's fine. I proceeded to ask how much an oil change was and he said $59.90. I said ok. He told me to sign a piece of paper that I'm getting an oil change, so I did. The time was 11:19AM and went to go wait. As I'm sitting there I looked at the paper that he made me sign, and it says that I'm getting an oil change for a $59.90 and and Electronic Fuel Injection Service for $100.95. I don't even know what an EFI service is, so I google it. Apparently it's something one would need AFTER 45,000 miles. So he made me sign that I'm getting this done, without even telling me what it was and come to find out it's a service I don't even need, so it was just to upsell my service for the day. I don't even have nowhere near 45,000 miles on my car. I was pissed. I have never been taken advantage of like that. And the fact that I'd been sitting there for an hour and 40 minutes I knew that by this time he already did this service that I did not ask for so now I'm going to have to pay for it. It gets worse... At 1pm he then comes to me and says that I need to replace cabin, replace my air filter, replace my battery (which is under warranty) and that I need to fix my front brakes. That's pretty hard to believe that all these things went bad since the last 4 months that my car was checked and everything was perfectly fine. So, I told him the only thing I wanted was my oil change and to change my battery since it was under warranty and the rest I would go somewhere else for a 2nd opinion. He tells me I really need to fix my front brakes that it should be a priority. I tell him I'm not doing any more services with him and that I will go somewhere else to see if my brakes need to be fixed. He makes me sign a paper that I'm getting my battery changed (I decided to read that it was only that this time) and he walks away. At 2:43 (I got there at 11:19) he's like walk with me to the cashier. I get to the cashier and he says to him in Spanish (Jose, aren't you going to show her where her car is parked she will never find it by herself) so Jose is like, follow me. I follow him outside and he walks to the curb and says "your car is somewhere over there just put your alarm on and find it once you walk over there). Wow. Ok, thanks I could've figured that out by myself if I have to look for it myself. We go back inside he hands the paper to the cashier and walks away. The cashier tells me I owe $189.32. I ask him to explain what the charges are for because in this entire time jose only told me about an oil change for $59.90 and a battery that was under warranty. The cashier couldn't tell me what the charges were for so he called Jose on the Walkie talkie and asked if he could come back to explain it to me. Jose proceeds to say "it's on the paper, plus taxes, I'm not going back I'm at lunch". Of course he didn't want to explain the charges because he knew he charged me for something I didn't ask for. I asked for a manager, he said he's unavailable. Great. I was tired of being there for hours and fed up at this point so I paid it. I then ask for a printout of all the services he wanted me to get done so I could get a second opinion from another Toyota, the cashier said only the advisors have access to print that out. Cool, thanks. So, I go outside to look for Jose and of course he's at lunch so he's nowhere to be found. Another guy named Luis Ramirez immediately asks how he can help me. I explain to him I would like a printout of the things I need. So he tries to go on the computer and says that Jose didn't put any comments in the system of what else I needed, only that I changed my battery. So he gets another guy to help, and they finally print it out for me and I leave. (These 2 gentleman were very nice and helpful they deserve more stars.) I am leaving this comment here with the hopes that you don't go here when you need any type of service done. I think I got taken advantage of because I am a young lady and was by myself and of course I don't know much about cars. They made me pay for something I didn't ask for and then wanted to me to do even more services. I don't know if they have a sales goal that they need to meet but I have never been to a place that is this thirsty for money. The only reason this is getting 1 star is because of the 2 guys that helped me at the end, and the fact that they did send my car through a car wash which was nice due to all the residue from the hurricane. Go to any other Toyota, I promise anything is better than this place! read more

I'm having the worst experience with the maintenance of my new 2019 CH-R. I bought this car back in July 2019 (3 months ago); out of the blue, the AC stopped working so i brought it on Saturday to get it fixed, the Service manager was not the nicest customer service but anyways, they made me return today to drop off the car and get a rental while mine was being serviced. i just got a call back from the dealership saying the damage was caused by "something" external and that warranty does not cover that to i have to pay $1000.00 to fix the AC in a car i bought 3 months ago. He offered me to apply for a new credit card with Toyota to pay for this tho... how convenient! Extremely frustrated overall with the service and the purchase, i would return it if i could. i will never come back to this dealership for future repairs. read more

Thank you Ivan in parts. As a bussines man and owner is important to me to get a great deal and Gm fast turn around. This is an amazing parts department, sales and servive. This review goes to Ivan in parts. Thank you. read more

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