So the sandwich was just OK. Nothing special or mind blowing. You get what you get when you go to a place like this. However my disappointment stems from doing a mobile order at the same time as numerous people waiting in the line. The people in the line got their sandwiches immediately. I was waiting and waiting by the pick up location even though they acknowledged I was there and waiting for my order. I did not feel prioritized. My lunch party who ordered at the line, actually finished their whole entire lunch before I even got my food. So I guess the moral is, don't do a pick up order at this location unless you have tons of time to kill and wait. read more

Our favorite sandwich shop. Great food, service and prices. Get their app for great rewards.

BEST SERVICE IVE EVER HAD, the lady working the front was so nice, and the young man making the subs was amazing too, 100/10 experience!!!

Food is great. The service is good except the cashier (the big older lady), who is so rude and snapping on me when I'm about to check out and pay for my order. I bought 4 sandwiches and was telling her about it so I can pay and she was so sarcastic about her comments which I ignored and told me in a rude way that she can only ring up 2 sandwiches at a time (how am I supposed to know that) then I haven't tap my card yet and she told me to keep the card longer in the machine as it didn't go through , again in a rude way. Goodness, I felt like she's turning her frustration and anger on me since it's busy and customers keep on coming in. Ambiance, customers are getting frustrated with that cashier just like me. read more

5 stars! Had an issue with a large order for a work training. Card wouldn't go through. Contacted the location. Employee worked with me and after many attempts to fix the issue this employee went out of her way to rectify the situation. Although the issue was due to third-party billing we were able to get the order in and delivered on time. I really want to say thank you for finding a way around the issue. Food was perfect and received exactly as ordered. read more

We generally enjoy Potbelly, but today was just not the location's finest. Placed an order on their mobile app, and when my husband went to pick it up, they hadn't started the order and were still prioritizing walk ins versus an online Perks order. He ended up waiting 20+ minutes in store, with him having to coach the workers on managing through their situation. The manager, who was not in due to a personal emergency, then called an hour later to 'apologize.' I really wished she would have waited till she was in a better mental state because she kept cutting me off, and when I told her why we were annoyed, she stated that they're not robots and that she guess she shouldn't have tended to her personal matter. A weird response from a general manager dealing with an unhappy customer. Not very likely to visit this location again, but would go to another Potbelly. read more

Customer service is non-existent at this location. I ordered online and waited for my order to be put out 20 minutes late on 4/17/25. I asked a large lady there to cancel my order because they had already made me late, and she completely ignored me. read more

Even though I'm a complaining old lady I never have an issue with potbelly. It's consistent and delicious. I get the same thing over and over which is a wreck with extra pickles. Scrumptious the only thing I wish is that they had banana shakes. read more

Service was outstanding! Staff was very friendly really and really loaded up the sandwiches! Thanks Michelle and Gabby!

I got a tuna salad sandwich today. Not as good as Naperville. I thought this was standardized across the locations. This location needs to improve their service. One of the crew members was continuously talking about her personal issues, distracting the others. The person who rang up and the one who takes the order at the outset were quite professional. read more

Overall the shop was pretty clean, the service was great. I tried the new BLTA, bacon, lettuce, tomato, and avocado sandwich. The sandwich was just ok, it would have help if the bacon will be a bit crispy. I also had chips and a side of pickles, which compliment the sandwich a bit better. Sandwich needs more added to it, so make sure if you are hungry you try some soup, or get a bigger sandwich. read more

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im standing in hete now ordered big double meat upon payi notice how small it is!! i'm like thats wrong !! the package was small the filling wete much less they decided yo make it right!!! $ 25 potbelly better be right listen potbelly dont be cheap and skimpy !!!! im justified by god and have peice in god amen do it right check your mest people!!!! read more

I haven't had their sandwiches in a while. But i highly recommend there shakes and their oatmeal chocolate chip cookies. Good fix for that sweet tooth!!! read more

My brother and I went to this place per his recommendation. I ordered Meatball Sandwich Original. Pizza Sandwich Big. Caramel milkshake The place looks like a setup at Quiznos. You place your sandwich order, provide your bread selection, Employee puts the bun and meat through the oven, You select the toppings at the other end of the oven with another employee, He wraps the sandwich up, Takes your drink order, and Rings you up. Pros: Sandwiches were piping hot, healthy and delicious. (+1) Milkshake was good too. Pizza sandwich was unique, I thought. (+1) Cons; Not a fan of the chairs (-1) If this was closer to home, I would be eating to-go from here all the time. I highly recommend this restaurant. read more

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Potbelly's is pretty good, but you can tell it's a chain. They have a wide range of sandwiches that taste different from other delis out there, for better or for worse. I usually come here if I'm in the area and their food is good, and they have some outdoor seating as well. Their app could be better though. read more

Potbelly - Mask guidelines, June 2021 - Sandwiches Near Me - Bolingbrook, Illinois

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First off the Potbellys i am writting about is the one on Weber rd. just south of Boughton in Bolingbrook they are not listed on Yelp yet. This place is very clean, the workers are so friendly and thdy explain everything to you so you know all your options, service was very fast and tge dining ares is very safe. If you like the cooked sub then this is a great place to go, i personally like The Wreck, and The Italian, the Chili has a nice sweet taste be sure to add some onions, the Voodoo heat chips are the kettle type but not that hot just very tasty, over all i think you will like the new Potbellys on Weber rd. In Bolingbrook. read more

Awesome Chicago beef sandwich Got the eclairs cake with it today as a treat for all my hard work this week. Well worth it. Highly recommend read more

I love this place but it's expensive. It was the equivalent of taking my family to Red Robin. I'll be back though. Oh they also offer delivery now too. read more

Potbelly - Sandwiches Near Me - Bolingbrook, Illinois

I love Potbelly. Love. I can expound on their awesomeness a million different ways, and I've eaten at various locations over the last decade easily hundreds of times. That said, I know what the "Potbelly experience" is supposed to be, and when I'm not getting it. Usually, I'll cut some slack, recognizing some things are a one off. This visit, however, was truly terrible. They didn't miss the mark by a little, but by a mile. The shift lead seemed very impatient with me while I ordered, and his attitude was such that if I had as a first time customer, I probably wouldn't have come back. I orded 3 sandwiches, and the same employee handled them on both sides of the oven, before putting them in the bag at the register. Almost without exception, every time I've ordered multiple sandwiches, they're marked so people can find theirs. I had to unwrap all of them to find mine. I got a flatbread Italian, and couldn't taste the ranch dressing at all (nor could I see evidence of it in the ridiculous amount of pickle juice that dripped out). This was the most poorly made, disgusting sandwich I've ever had from PB. They took my favorite sandwich, and turned it into something I would have paid money not to eat. Not sure what exactly made this sandwich so different in taste, but bitter disappointment and failure were in every bite. Additionally, I think I ended up wearing more than ended up in my mouth (again, something new). Upon finishing, I looked down and it was as of sandwich toppings rained from the heavens. As I ate my sandwich while it was still tightly wrapped to prevent leakage, I still am not sure what curse they put on my sammich. I came for IKEA, stayed for Potbelly. Next time I'm in the area, I will NOT be back. Sadly, I'm not sure I'll ever be able to eat an Italian again either. read more

Great food and service! Their new staff member Elante (sorry if I spelled your name incorrectly) was super friendly and helpful!

I got a Tuna Sandwich, I asked for a , lettuce, tomato, onions and a " little hot peppers". I got 2 tomatoes, literally two strings of lettuce and two tiny hot peppers on the outside of the sandwich in the wrapper. I got my order to go and was very disappointed. Sigh. This was also my first time eating at Potbelly. From my experience the food was not worth the price nor wait. I would say that at least the tuna itself was ok. read more

wow, i was amazed by this place... i'd say it's a much higher end of Subway kinda place... much better! it was so crowded when i went there during lunch hour... so i bought a sandwich combo with their famous banana vanilla milk shake to go, and then enjoyed it back in the office... it was AWESOME... the bread was toasted, really good flavors, and the milk shake was really good - i am not usually a milk shake drinker... i forgot how much i paid those for, and i am so sorry that i don't live in Chicago to get to enjoy it place all the time! would definitely go back again... read more

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Great sandwiches made how you want them. Nice people and decent parking while next to a phone store and Starbucks. This location provides decent service especially during the lunch and dinner crowds. The one issue they need some improvement on are the Perks Rewards program where you can order your sandwiches ahead of time through the app. They are 1 for 3 in getting my order ready on time. The time the order will be ready is clearly displayed on the app when you place the order. The only time they had my order ready was an order I placed to be ready at 815pm on a weekday. The worst offense was a Saturday order that was supposed to be ready at 515. I actually arrived at 520 but the order was not ready. The employee indicated it would take 10 minutes and I was fine to head next door to pick up a cup of coffee at Starbucks. I came back at 530 and sat down at a table as there were two gentleman ahead of me in the pickup order line. My order was not actually ready until 544 which is almost 30 minutes past the ready time!!!! Like I said, this location is good just need to improve on the order ahead feature of Perks. Updated Review: Adding a star because of the fantastic service from the young ladies working on a Friday evening AND they serve the Underground Menu at this location! Try the Clubby and the Sicilian! read more

Where's the meat? This potbelly is awful. Everytime you ask for extra onion, tomatoes, etc ... zilch. I regret not taking pics of the last two times I was there. And now my final time. I won't be returning. Thanks for the $10 piece of bread! read more

Great sandwiches and shakes, friendly staff, and get food pretty quick compared to most places

Potbelly makes some good sandwiches and shakes. The workers were friendly. Place was clean. I liked the consistency of the shake, but not much coffee taste. =( read more

Potbelly - A Big Wreck, chips and Coffee Shake - Sandwiches Near Me - Bolingbrook, Illinois

Rudest worker ever. She told my daughter rudely- No peanut butter, it's on recall obviously She's a child ordering by herself . The attitude is disgusting for a 40 year old woman come on do better . read more

Good sandwich spot. Ordered the Italian on flat bread and the Werks on a roll. Was plenty meat for me. My husband on the other hand would have preferred the Big. Oh, I also ordered a milkshake. It wasn't what I expected. It was not thick. It was watery. Not even like melted ice cream. read more

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The three workers Anna grace and Madison are true examples of great service people. I ask for them every time. I stumbled upon this location on my way to work and it has never disappointed me ever since! Keep up the good work!!! read more

The food was really good. I love Potbelly but the staff were all rude at this location.

I am disgusting with this Sandwich Shop, I ordered a chicken sandwich with veggies by online and when I got my stuff my sandwich was almost empty, no chicken and missing some veggies and it, I called back and the manager told me she will send me a coupon for that mistake, i didn't receive nothing!!! read more

Potbelly - Sandwiches Near Me - Bolingbrook, Illinois

Potbelly was delicious as always. I ordered online to have it picked up. I had my colleague pick it up and he thought I only had a sandwich so he told them that was it. They took his word and didn't give him my entire order. Which I felt was dumb, because they could clearly see what I ordered. Good thing is I called, and the manager refunded my entire order to make it right. Great customer service. read more

I ordered through DoorDash and I specifically DID NOT order tomatoes on my sandwich because I am allergic. I bit into my sandwich and realized there were in fact tomatoes on my sandwich and didn't have ANY OF MY INGREDIENTS I ASKED FOR ON MY SANDWICH! I called the store to let them know my order was completely wrong for them to tell me they did not see my name or order. I did research to make sure I called the correct store and I did, so I called back. All I was told was I would receive a sandwich coupon in the mail! I am very disappointed because I could have been hospitalized for their neglect to simply read an order while rushing to just get it done! read more

Potbelly - My sandwich Roast Beef - Sandwiches Near Me - Bolingbrook, Illinois

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They close at 5:00pm that's bazaar! I ordered for a pick up at 4:15 and they are slammed with curbside and pick up orders. There were 30 bags on the counter waiting to be carried out to the multitude of cars crowding the lot before a 5:00pm closing time. So slow to acknowledge you, they point to the 30 bags and said, "What?! You couldn't find your order?!" I've been shamed!! Lol Then point to the sea of bagged orders, the staff seems mad. Wow..,what! read more

Picture this: -Friday Afternoon. -Me and some friends grabbing some P-Belly before a lil roadtrip. -Contemplating our sammy order while Neil Young is playing crystal clear over the sound system. -Today will be a good day. -We turn around and see a guy playing in the corner... -Holy Sh*t! You mean to tell me that's not Neil Young, it's just a guy playing Neil Young? -Today will be a great f*cking day -I think I feel my inner groupie coming out... at a Potbell... in strip mall... in Bolingbrook. -Hot! Oh, the sammies and soup were fantsmo too but I'm gonna start going back just to hear that guy. As we discussed how f*cking amazing the guy was, the Potbelly register man said he actually looks forward to coming into work on days he'll know the guitar/singer guy is there. Next time, I'm buying the CD (Brian McCoy) and staying for the whole set. F*cking Amazing. read more

I have fond memories of eating at Potbelly in high school and college, but for some reason I haven't been back since. So when some work friends suggested a lunch outing there, I was a little excited, not gonna lie. (My work week is pretty boring, so a trip to Potbelly is kind of a big deal. God, I'm sad.) My Skinny Mushroom Melt was so delicious that I actually felt a few pangs of guilt for staying away so long. Don't worry, Potbelly. I may stray, but I'll always come back to you. P.S. - Hey, hot dude in the corner singing my favorites? I'll always come back to you, too. read more

What more can you say about this place??made to order, deliciously toasted sandwiches and wickedly delicious desserts. They always get your order right, and they are fast! Not Jimmy Johns fast , y'know...... cause of the oven and all, but still damn fast! This is my go to sandwich shop when I have time to sit down to eat, otherwise the crusties of the bread get all over the car. read more

I have been in this shop a few times in the past 3 weeks, and I have had the chance to meet the GM Elly and her crew, I ordered my 1st Big Veggie Melt a fee days ago and wanted it made a special way, to my surprise it was made exactly as I asked, Ive been around a few sandwich shops, but Toasted Bread is the Best. I will return soon enough the Mac and Cheese I have heard is Damn Near Delectable read more

Great food, but I'm in "people person" mode all day at work, and sometimes I just want to not be a people person during my lunch hour. The service is quick and friendly, but the place is usually crowded and loud. I prefer going on (those oh so rare) nice days because they have very ample outdoor seating and its much quieter outside. They usually have live music inside, which is kind of nice for atmosphere, but its usually too loud, especially with all of the people talking over one another. I feel like this particular Potbelly is more crowded inside than others and doesn't have a lot of indoor seating space. I will say that the sandwiches are excellent. I enjoy the Wreck on Wheat with everything but the avocado (which is probably delicious but I hate paying up charges when lunch is already over $8). read more

-Ordered the Wreck Salad. -Asked the order-taker what cheese was on it -She replied "Swiss" -I substituted Provolone, all good -Get back to desk and find Provolone and BLEU CHEESE -Potbelly needs to train staff that bleu cheese is also a cheese *Tweeted complaint to corporate and received response within 48 hours. Upgrading 3 to 4 stars. read more