Terrible customer service. 10 minutes late on my pickup order and disrespectful when I asked how long it would take.

Clean and plenty of seating inside and outside. The workers were nice except one who really didn't interact which came off rude since he was making the sandwich. The food was great so we will be back! read more

Unfortunately Potbelly was a hot mess this afternoon. I ordered online for convenience and to be sure my food would be ready at the pickup time I selected. However, my food was still over 30 minutes late, and every single item in the order was incorrect. I ordered a salad with ONLY chicken, bacon and cheddar - and it came out with blue cheese. I ordered a sandwich with ONLY chicken and cheddar - and it came out with grilled onions, Swiss and mayo. And I ordered a steak sandwich - and it came out with chicken instead of steak. And to wait over 30 minutes on top of that - Never again. read more

Where do I start, food every sandwich I've ever eaten from potbellys on Colerain ave Cincinnati, Ohio Where very delicious well made not short on the meat made perfect and the service was outstanding. I came to buy sandwiches for my wife and I and thought let me ask what kind of sauce was on my last sandwich and the guy Sean was very professional and patient with me showed me the difference in the 2 sauces offered me another sandwich I declined but just the offer alone let's me know I'm spending with the right company and don't let me forget London there's another gentleman London great guy good sense of humor and I didn't eat there but the ambiance was very delightful with a calm to the place so if you're ever in the area stop by and say hello to Sean and London..... read more

I was very happy for Potbelly. They were able to empty out their old bag of lettuce and bacon for my sandwich. I would also like to congratulate the next person that ordered a BLT because they probably got edible Foods on their sandwich. service was good though read more

Ordered Potbelly for delivery while craving a good sub sandwich. I ordered the Clubby, and was essily able to modify it to my liking through the app, where I could add or remove many items. Even though it was delivered, the sandwich still arrived feeling warm and fresh out of the oven. All components seemed fresh, especially the tomatoes and lettuce which can sometimes be a weakness of sandwich shops. The regular size was the perfect amount to leave me satisfied but not stuffed. Super tasty overall. read more

Potbelly Sandwich Shop - Clubby - Sandwiches Near Me - Cincinnati, Ohio

We ordered a meatball sandwich and blta sandwich with a discount delivery thru Uber eats. We tipped in advance 15% (which I hate that restaurants have you do that before you even get your meal but afraid not to tip in advance or who knows what your food will be like or when you get it). We received our order from Uber eats on time. We received a chicken sandwich instead of the meatball hoagie. So we called potbelly and they said that they would contact Uber eats to refund us (even though it wasn't Uber eats fault). He said once we got the refund from Uber eats we could call and reorder our meal. But wouldn't resend our correct order. Said we could pick it up but my husband who is an amputee explained that is why we ordered our food for delivery because he was down and couldn't go pick it up. That still didn't mean anything to the person at potbelly. So we lost our $5 tip, our discount from Uber and $20 for our order. I tried to contact potbelly and explained what happened but never heard back. We never got our money refunded. I received 1 slice of bacon on my blta (no lie). The sandwiches we did receive if they were correct were disgusting looking. Made super sloppy also. We ordered from LaRosa's and my blt was amazing! 0 stars for potbelly! You all should be ashamed honestly especially management not even getting back to me. read more

Top level sandwiches, milkshakes and salads! I got an oreo milkshake with a big mamas meatball and washed it down with some ice cold minute-maid! read more

Ordered a pick up pizza sandwich as well as turkey sandwich, soup and oatmeal chocolate chip cookie Pizza sub: super dry with incredibly dry meatballs on the sandwich, I'm not even sure how its possible to desiccate a meatball so much. If I had to use the subway meatball sub as a benchmark this was significantly worse. Additionally I had asked to add hot peppers which were not added Turkey sandwich: seemed perfectly fine, did ask to add cucumber which were not added. Soup (broccoli cheddar) was perfectly in order and the server did include oyster crackers which I appreciated. Oatmeal choc. chip cookie was fine however in an effort to fit two subs, soup and a cookie in one small standard sized brown paper bag the cookie did basically get crushed, though I am told by my wife that it was still good going down --- TLDR for what its worth seemed like an overpriced subway read more

Potbelly Sandwich Shop - Pizza sub was super dry - Sandwiches Near Me - Cincinnati, Ohio

See all

I went back and forth about whether to give this location three or four stars. After all it is a chain, and what distinguishes one location from another? The food is the same, service should be also, and convenience is the main reason you choose one over another. But I like sandwiches a lot, and this place does pretty good ones. The standard combos are pretty reasonably priced. Service is good. This location is spacious and clean. So yeah, four it is. read more

I think no matter how many times I go to potbelly, I'll never really... get it. It's almost Panera but not really, and half as organized. The staff are always doing their best and very polite, but it just seems like the setup of the business works against them. Taking your order with one person and then having to repeat it to every person on the food line is so silly, and then orders get missed and people who have paid are left waiting while folks in line get served before them. The food is just okay. Cookies and Mac n cheese are super tasty, and add ins to the Mac is a cool concept. Salads have lots of toppings and good dressing, But the sandwiches leave something to be desired. I don't know if I'm just not the person for potbelly, but I just can't get into it. read more

Absolutely horrendous customer service. I'm a regular at potbelly sandwhich shops and I will not be returning to this one. I stopped in on 1/20/2021 around 8:30. The workers had headphones in and did not listen to my order. I asked for avacado and they did not put it on and rudely asked me to leave. I was immensely embarrassed and uncomfortable. I will not be returning to potbelly sandwiches in the foreseeable future unless this is addressed. Sad to say I will miss the excellent sandwiches. read more

A subpar experience. Management needs to take notice of customer complaints inside the store. They could be understaffed, but at most they are poorly staffed. I've never seen a group of people care less about making money. They seem very disinterested in being polite or making a speedy sandwich. I've never seen a line of 15 plus people waiting for a sandwich before. Also, take note when your customers are complaining about the temperature in your establishment. I watched three people walk in and leave because it is too cold. Even the ceiling fans were running to make it worse. One customer mentioned the temperature and she ignored his statement. The only reason I stayed is there is nothing else around. read more

I went and picked up sandwiches last week from Potbelly. This was my first time here and first trip to any Potbelly. I got the turkey club and my wife got the tuna fish. We also got the Mac and cheese as our sides. The sandwiches were good. Nothing special for me. I have had better turkey clubs. The Mac and cheese was the star of the meal. It seems more like a fancy grab and go sandwich place. Next time, I will have more knowledge of what I want, maybe the turducken!? read more

I have tried the turkey breast and roast beef sandwich. Which both are great. You can choose your breads (regular, multigrain, or wheat bread). You can get either pick regular or big size and or course choose your toppings. Pricing is reasonable and everytime I've gotten my sandwich, it was made quick and fresh. Sometimes they have live music which I don't like if it's played indoors. It's too loud that I cannot carry a conversation with my friend/families. Overall, good food and service. read more

The guys working the Sandwich shop are extremely friendly and understanding. Now for my story. So I had an online order two days ago in which there was a slight problem with the timing. So I called their number, explained my situation, and the lady on the phone was very polite and told me to come in on Monday (which is the current day as I'm writing this review). So i walked in before work, and they wrote my order down, and handed it off to me with no problems at all. And i made it to work on time with a tasty sandwich! I absolutely LOVE this hometown sandwich shop! read more

Potbelly does lunch right! Stopped in for a lunch with friends and it was quite enjoyable. The food is good. Hot subs, salads, soups, and desserts! You can't go wrong with their chicken pot pie soup on a chilly day. The shop was well kept and clean, though our table was slanted. I do think their drink station could be improved and should be a bigger space. Sometimes they have live music playing which is the best! Definitely worth a stop in for lunch. read more

I love Potbelly. It is a hate love relationship though, my taste buds love it but my body hates me for eating so much of it. Everything here is pretty good from the soup to sandwiches to the chips. All the workers here have always been very nice to me and the place is normally pretty clean. There is normally plenty of areas to sit and never had an issue with parking outside of holiday shopping season. read more

The people that was working was rude and 37$ for 3 meals but two of the sandwiches barley had any meat a drop of mayo! Was so dry!!!

This was my first experience with Potbelly sandwiches. With that kind of name I was expecting a huge sandwich, but I was pleasantly surprised to find that the sandwiches were a normal size. They were also delicious. I got the italian. It had a lot of flavor and was just the right size for me. The chip bags are a little small, but in the end it was just the right amount of food. The price was pretty good too. Not as expensive as Penn Station, but not as cheap as Subway. I think that pretty much is the order I'd put them in as well. Penn Station at the tops, then Potbelly, then Subway. read more

High class fast food if there is such a thing specializing in more sophisticated SUBWAY sandwiches and soups. Much better than Subway and more expensive to, but you get what you pay for. read more

I eat here quite often during work lunch breaks because most of my co-workers really enjoy it. Me, not so much. I have tried a few different ones and so far the best one is the chicken cheddar. I do like that they have healthy options but the sandwiches are way to small unless you want to pay way more for a bigger sandwich. I will continue to eat here but it's not the best sandwich shop around... read more

I have eaten at this place since I moved here years ago and keep coming back, so that must tell you something about the place. My favorite sandwich is the wreck. The way that the cheese and meat and everything just melts together is fantastic, and you have to try one of their shakes, they are think and are great after your warm sandwich. On some afternoons they have live music which can be nice or annoying depending on your mood. All in all its a great place to grab a bite now and then, and its less than $10 per person. read more

HOT PEPPERS on sandwichs, oh yeahhhhhhhhhhhh Ken took me here the other day, i usually stay away from the mall as parking is always bad. And let me just say that I'm glad we went. I saw the menu and went for the Lite Turkey sandwich piled with everything but oil and mayo. I also ordered the black bean and tomato soup. My sandwich was super tasty! Can't believe how the hot peppers made that big of a difference. Next time I'm totally going for extra peppers. My soup was what i was expecting, loads of beans and tomatos. The soup came with oyster crackers. Still can't get used to that up here. The best part about it was the price, It was only $8 for a sandwich, soup, and a drink, WOW. The decor was cool, had a rustic feel to it. When I'm in the mood for a sandwich and don't feel like driving, I'm prob going to go here from now on. read more

Great sandwiches. I love the Italian. They're not too, too big, but definitely not small. Warning: The Hot Peppers contain some sort of addictive chemical. You will not be able to get enough of them. They are tangy, sweet and spicy! read more

I am a fan of Potbelly Sandwich shop! I don't make it there as often I would like! The restaurant is very warm and inviting. The tables are set against a neat backdrop of festive decorations and a small stage for a musician! On this day there was a guitarist singing older and recent songs. The acoustics in the dining area was very good and the songs actually were neat to hum. I like the menu at Potbelly. On my Italian sandwich I can get it with several breads and sizes - skinny, regular and large. The sandwich is toasted so the cheese melts. I can top my sandwich with many fresh items - lettuce, tomato, pickles, onions, etc and add items like oil, mayonnaise and mustard. Caution - do add the hot peppers unless you tried it before. They are seriously hot. Get them on the side! What I think stands out with Potbelly for me is the price and extras. The price is reasonable and you can mix and match with chips, drink, etc. The extras are little things like hot peppers (on the side), whole dill pickle, big selection of bottled drinks, milkshakes, and cookies. I feel that every time I visit Potbelly, the menu is wide and expansive enough for me to try something new or order the usual! Hey, on this day or some other day, maybe you'll sit during lunch hour and hear some good music while you eat your delicious meal. read more

Spoken very rudely and condescendingly to by the blonde female cashier / Sandwich maker. On Saturday March 20 @ 630 pm. I would highly consider restaffing so that the whole restaurant didn't feel uncomfortable by the blatant disrespect from the employee. Told us that she knew our order rudely and then proceeded to mess it up and charge us anyway extra for the soup/ sandwich combo. You suck! Thanks read more

My favourite sandwich shop. Perfect for when you and a friend need a good place to play Uno. I've played many board games and card games here with friends. A great atmosphere. The service is great! I had a conversation with a lady that worked there one day and it made my day better. Friendly people. Great food. What more can you ask for? read more

I am so grateful for the way this location handles everything. Our delivery didn't get to us. I called and they offered to remake the food And deliver it again!! They ALSO reimbursed us AND gave us cookies. the food tasted SO good and tasted even better knowing they took such good care of us. You Rock, rookwood potbelly. read more

I wish whoever developed this concept spent less on decor and more on food quality. I had a chicken salad sandwich--the bread was fine, but the chicken was flavorless and so dry that even after adding two packs of mayo it still sucked every drop of moisture out of my mouth. The tiny slice of tomato and few shreds of lettuce did nothing to help. The skimpy filling didn't really make for a great value, either. They get a few points for having Zapp's potato chips, and the large sugar cookie was delicious. With other much better, similar options in the area like Jimmy John's, I won't be back. read more

I used to go to Potbelly all the time but then I got burnt out. I'm glad I decided to come back. They now offer a deal called the Skinny Pair where you can get a skinny sandwich with a salad or a cup of soup. This was an awesome deal and I really enjoyed their tomato soup. This location was freezing because the door seemed to have an issue. I'll probably come back when it's warmer out. If you do decided to dine in, have some soup to warm you up! read more

I got the chicken salad sandwich. The meat was dry and there was more lettuce on the sandwich than chicken salad. There wasn't much flavor. I mostly tasted the lettuce. I got a cookie and it was very good. read more

The food is below average and nothing special to note. Also the service is awful. Last two times I went they made my order wrong which was a major hassle because they were both for a carryout order. They use an excessive amount of mayo even if you request lite. I will not be returning anytime soon. read more

A truly great place to eat! Several options from bread to toppings. The food is wonderful and healthy and the shakes are great too! The people who work there are all very friendly and motivated to make you have a good experience. The soups are just as good as Panera (maybe even better). read more

Holy crap! I'm still reeling from the single worst customer service incident in my entire life. Absolutely deplorable! The young woman who was on condiment duty berated me for not rattling off my toppings like an auctioneer on speed. She actually yelled at me after I asked for lettuce because I hadn't listed every single condiment at once. I asked her why she was so hostile to me for no reason, and she actually THREW my sandwich across the store! Unprovoked! If you'd like to avoid getting harangued while ordering the toppings on your sandwich, look elsewhere, because it didn't appear that manager was going to take any disciplinary action to condemn what, to me, was behavior completely beyond the pale. I still can't believe she acted that way. It's the kind of thing that can ruin your whole day. Spare yourself the drama. read more

Really enjoyed getting lunch at this potbellys. Were very generous and accommodating to us as we had our 1 yr old. Very patient with us as we ordered and as we ate read more

When you need a quick, good meal, Potbelly's works. A sandwich store that had good options and affordable prices. A chain that is a step-up from Subway and a perfect place to eat in between stores at Rookwood. Nothing super special about Potbelly's but nothing wrong with it. read more

I was looking for a sandwich and salad and I drove by this place and gave it a try. It was decent, and I did enjoy my lunch. My wife got the turkey sub and I got the farm house salad and both of them were pretty good. I will be going back and eating a sandwich from here again. read more

I prefer Potbelly's sandwiches over Jimmy Johns and Jersey Mike's. I think their sandwiches taste better and offer me a better deal. I love this location near the Kenwood Towne Center. This is a great location and the workers are very friendly people. I would recommend this place for a quick bite to eat. read more

How do you review a Potbelly? Do you just compare it to other Potbellys? Because this one is just like the all the others, with the friendly staffers who use a two-step process to inquire about your toppings (mayo/mustard/hot peppers, and everything else), and the antique decor, and that Wreck sandwich that I can't avoid ordering, and the occasional female singer with guitar who always plays the same setlist. Which is to say, I like Potbelly, and this is the one closest to me, so I'm glad they aren't profoundly screwing it up. read more