this was my first time visiting this location and when i walked in, it was pretty empty. i was greeted by staff immediately and i couldn't help but notice how clean it was. i saw one employee who was going above and beyond to connect and make conversation with customers, even calling them "bud" and "boss" to maintain a welcoming atmosphere. there was also a new employee who was being trained and i recognized how supportive and patient the team was with her while she was preparing our order. overall, everyone was very friendly and the food was great. i will definitely be returning to this location! read more

If you want to pay $13 for a sub with 1 thin piece of meat and a bunch of lettuce this place is for you. Also if you want to pay money for chips and not actually get them with your order I cant think of a better place to go than potbelly read more

badly managed.. typically come in few times month to month. One of the staff members has a very sour odor and also talks to his staff really terrible, a young man was asking for help and it became a brawl between staff members. I lost my appetite. read more

Fast, friendly, efficient, professional service. There were no customers when I ordered at 8:30pm. The store was a bit short-staffed but I still got my food quickly. I ordered the new Ring of Fire sandwich. It was spicy but not as spicy as I expected. The interior is spacious and cozy. I would have dined in but was tired and took it to go. I'd definitely come back. Their outdoor patio is so welcoming! read more

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Great food with friendly service. The ambiance of the restaurant is very nice as well. Keep up the good work.

I ate a turkey sandwich yesterday it made me sick the workers look like they just got out of bed and started making sandwiches

The staff is so nice and patient here! I also feel like my sandwich was made with love lol. Super delicious. I got the Italian hot sub and a cup of potato soup since it was rainy out. Perfect combo around $12. The place is clean and my food came out quickly. read more

Potbelly - Sandwiches Near Me - Gaithersburg, Maryland

Food was delicious. It was my first time going to Hook n Reel. I enjoyed the seafood boil. I got the snow crab boil with potatoes and corn on the cob. I haven't had a seafood boil in a long time. The service was impeccable. Our waitress was very attentive. The ambiance gave Crusty Crab vibes lol. But I loved the theme. I would 100 % recommend. read more

Potbelly - Snow crab Boil - Sandwiches Near Me - Gaithersburg, Maryland

I love the occasional Potbelly's sandwich, usually getting A Wreck or the Italian. In the past, I've always held Potbelly's in high regards as a sub shop because the subs are proper with a solid amount of meat. This location, however, appears to be a bit on the skimpy side. Overall everything tastes fine, but I was disappointed that my sandwich was lacking. The employees were nice. read more

Potbelly - Italian - Sandwiches Near Me - Gaithersburg, Maryland

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my friend and I went in to grab some lunch at 12:30 and the first guy emmanuel that helped us and took our order was great, they toasted them and the guy doing toppings got our sandwiches mixed up and then michael at the cash register was the worst. I asked if i could add more toppings to mine and he snatched it from my hand and said "what do u want to add" and when he gave it back he slammed it on counter and took my payment. he had the worst attitude ever it was disgusting read more

Do not use Uber eats to order from this place. They overcharge & if you cancel they still charge you. I accidentally ordered from this place cancelled within 1 minute was charged 17 dollars for a skinny sandwich. That was never delivered. Honestly questioning their business ethics & partnerships. Can you imagine being in the store & saying nevermind I don't want the sandwich & they have the audacity to try and charge you for slicing the bread. Scamming and cheating your customers definitely wont grow your business any faster or stop it from going under. read more

Potbelly - Sandwiches Near Me - Gaithersburg, Maryland

Absolutely love potbelly. We once got a wrong delivery and when we went there the manager was completely accommodating. Refunded my money and gave us a complementary meal. My chicken club was to die for and the place was absolutely clean and beautiful. read more

Delicious food. Great staff. I especially enjoy eating the chicken salad salad.. it's bountiful and filling. My husband likes the chicken sandwich. The chocolate shake is also one of our favorites. I recommend this restaurant to people who want good food and drinks. Thanks Lynda Witenstein read more

I dont write many reviews and I only give two types of reviews, really good or bad. This place should be shut down for fraud. The meat was sliced so thin, it was if it didn't exist. The lettuce made up 97% of the sandwich. See pic for actual size, I am guessing 1/16th of an inch of meat and cheese. The sandwich taste was ok. The family had 3 other sandwiches, same small meat. read more

Potbelly - No meat, lots of lettuce - Sandwiches Near Me - Gaithersburg, Maryland

One of the better Potbelly locations, if not the best one in MD. The service is always professional, ingredients fresh, and online orders are timely. read more

A rip off. We got an Italian sub, six inch, and they put two thin pieces of meat and one slice of cheese. This was supposed to be a sandwich. Not finger food. All the promo pictures show stacks of meat. Very disappointing. Won't be back. read more

Anyone who goes to the Potbelly in RIO or maybe any of them in MD., needs to read this. I was told by that store that due to a sale of the franchise in the state, they aren't honoring gift cards. The gentleman at the store said maybe they'd know if the could honor them down the road. I emailed potbelly and called their main office and no answer from either. We consistently buy gift cards at Costco and can't use them and have no perks on our account anymore?! NO! Someone needs to get this straightened out. As customers for years, this is a poor way to treat people, regardless of the sale. Issues should've been dealt with in a prompt manner. Fred read more

New potbelly in Gaithersburg. Better parking here than other Potbelly places and same standard Potbelly place. Nothing to complain about. It's brand new, replacing Ricky's Rice Bowl, where Panera Bread, Bed Bath and Beyond, and Chuck E Cheese is. Today they had an acoustic guitarist singing songs. Potbelly does sell milkshakes and like their cookies too. I normally get their awreck and come away pleased. nice warm, sodium filled sandwiches. Chips, fountain soda, and regular sandwich under $10. Now that's a concept! read more

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I am surprised at all the bad reviews. They look legit tho and come with pics to back it up. I go there once a month or so to work and get some food. I like that it has genuine hyper-local heritage on the walls, a little mini library of random books and that it usually isn't crowded. Most customers do pickup for lunch. I will sit and do work for hours and then eat and then do some more work. I never noticed anything wrong with their sandwiches - but haha now I'll probably second guess it. It is not like super clean, but also not dirty. Good customer service when I ordered too. I'll keep going. read more

Clean, friendly and great customer service, after a long day without my normal lunch break, stressed out from the day. Warm and friendly place, no chatter around you, good music filling the air around you. A bowl of chili and a turkey/Swiss to fill my empty belly. Great warm sandwich and good cup of chili of dark and gloomy spring day. Can't go wrong with potbelly's read more

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It's hard to go wrong with Potbelly - the sandwiches and taste are consistent no matter which location you go to. This location needs some work, though. After I ordered my sandwich and was waiting for it to toast, I looked at the counter and noticed how disgusting it was. It was dusty and covered in who knows what else - if that's how the visible part of the restaurant is I'd hate to know what the back food prep area looks like. I debated walking out then and there, but decided I'd stay. When they were putting the fixings on my sandwich I noticed that the tomatoes didn't look great. When I sat down and took a few bites. The tomatoes were noticeably bad, so I fished them out. They really should have said they didn't have tomatoes rather than serve the mush they tried to pass off as tomato. It was disappointing, but the bigger issue was the cleanliness. read more

Potbelly - This is what they called "tomatoes" - they were mushy and tasted awful. They were barely recognizable. - Sandwiches Near Me - Gaithersburg, Maryland

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I have seen Potbelly's in many locations while traveling for work, but this was the first time I stopped in one to give it a whirl. (I was tired of the standard Subway/Panera stops I usually lean towards while working) Not in love with the experience. Not hating the experience. I ordered a Mushroom Melt on flats. It was small. I wasn't satisfied per se, but for lunch it did the trick I guess. The places wasn't overly clean or orderly either, but some school kids had just come through so perhaps it was due to that? Regardless, to me, Potbelly's was painfully average. read more

Potbelly - Sandwiches Near Me - Gaithersburg, Maryland

First time trying Potbellys. The staff was friendly and the dining room was clean but as others have stated the portions were very skimpy. For the price of the sandwich it should have more than a salad on a bun. I would have been upset had I not liked rabbit food on my sandwiches and would have felt more ripped off. read more

Originally being from Philadelphia we do like our Italian hoagies. Leaving Maryland to return to California we decided to stop here for lunch today. We both ordered the 9" Italian hoagie with everything on it except Mayo. The hot pepper relish was fantastic! The meats were fresh as was the produce. The entire sandwich was so delicious we got extra ones to take on the plane with us. I highly recommend this sandwich shop! read more

I love Potbelly's but the other evening my Husband and I ordered dinner and a Potbelly's employee was making out with their girlfriend? Unprofessional and pretty gross. Food was fine. read more

I used to be a huge fan of potbelly but my last couple experiences have been awful, including this location. The guy who started our order gave us the wrong meat, and didn't give us double meat like we asked. When he redid our sandwhich AGAIN he doesn't do double meat. Then later, we asked for watercups and the guy says theyre out. I ask if I can just use one of the regular cups for water and he says he'll get in trouble because hes on camera lol. Like the camera is not gonna see me getting water?? read more

This is the best Potbelly in the area. The food is always fresh and delicious and the staff is awesome and so friendly! This place is clean and parking is good. Lots of room too. Everything is great but my favorite are the wreck sandwich and chili. Yum! read more

Time to train or retrain some people. Three times I have ordered the meatball sandwich and twice there has been virtually no marinara on it. They literally just picked up the meatballs and plopped them onto the bread with no sauce. That's a crucial addition that is missing! So naturally as a result my sandwich was DRY! It's like ordering a Big Mac and it doesn't have the Big Mac sauce! Have they eaten or even seen a meatball sandwich ever in life?! They always come with marinara sauce! Literally everywhere you order it! Very disappointing. Potbelly has like only what - 8 or 9 sandwiches?! It can't be that hard to muscle memory your way to all of them. She asked me if I wanted Italian seasoning - IT COMES WITH IT! This is my only Potbelly I will eat at in a 5 mile radius because the RIO location had a rodent infestation. Don't ruin this one. It is no problem to start going to Panera (which is in walking distance from this location or Jersey Mike's instead. read more

I stopped in at a Potbelly in downtown DC last week and while the same friendly service, I did notice the prices had gone up. I'm not typically a sandwich person (a hot one from Potbelly IS one I will eat) so I don't know if the new price is still a great value. I figured I'd do some price comparison before going back but we found ourselves in the Gaithersburg shopping area this week in need of lunch and my Dad said yes to Potbelly so in we went. Let me say, it was a WONDERFUL experience! It was lunchtime and it was busy but line was manageable and moved along. After I ordered, it was one of those monsoon cold days and I really wanted their chili (it's 5 star alone), I noticed the menu had a "combo" deal. I thought it was too late but the employee was so nice and so kind and said Not a Problem and took the amended order back to the front of their factory-like line to make me happy. That would have been enough. But that wasn't all. Something I love about Potbelly (and look for when dining out) is Consistency. Honestly, it felt like the sandwiches at this location were Better. My Dad said "you know, this sandwich (ordered the exact same way) is bigger than the one at Rockville courthouse the other day." Not just the size but the layering of ingredients. And the fact they were even across every bite. Really friendly employees, willing to change things for a customer, and superb sandwiches. Gold. read more

Quick and convenient. Love this location since they never have a long wait. I usually get the chicken Mediterranean sub. They're tasty and not too huge and overfilling. read more

Unfortunately, I'm giving pot belly 2 stars. I havent been to pot belly in years . So I said let me order a sub. I was craving sandwiches so I stopped by. A man asked me if I wanted a pick your pair. Pick your pair includes just 6 inch and cup of soup it doesnt come with chips or drink. A pick your pair is 8.30$ . Personally, I dont think it's worth it. I wasnt feeling pick your pair because I know it will not make me full. Therefore, I chose a bigger size for tuna sandwich including a combo. The combo includes only a bag of chips and drink. They dont include a dill pickle with your combo, you have to pay extra for. It isnt like firehouse subs where they give you pickle with every sub purchase. My order w was the tuna sandwich but it was so dry because they dont have many toppings on their selection. Their subs are small to me personally. Also, their sweet tea was gross. It tasted " old" and unsweetened. I had to throw it out. Fountain beverages are all soda and lemonade. I wont be back . Also, not sure how long gaithersburg potbelly will be in bussiness. I was the only left at potbelly . It was only 4 people in there. read more

Potbelly - Sandwiches Near Me - Gaithersburg, Maryland

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This potbelly location is just not...it. Every time I go to this location there is ALWAYS something wrong with my order. Either my sub is extremely cold by the time I get home, I don't have the salad dressing that I asked for, the bread that I receive is old or doesn't toast well, my order is wrong by the time I check at home....or just SOMETHING is off, always. It's to the point that my sub will be so off it doesn't even taste like potbelly. Like right now for example...why does my uptown salad have cucumbers in it??? If I didn't know how good potbelly orders are SUPPOSED to be, I wouldn't want to try them again. After today I think I will be traveling to the RIO anytime I have a potbelly craving. Hopefully some changes are made at this location soon! read more

This is my new favorite Potbelly location! My friends and I have waited for their opening day and it has finally come. They had a great Grand Opening and donated money to the local high school. Great service and the food is awesome! I work in the shopping center and they move people through so quickly that I can have a brown bag lunch of restaurant quality in no time. Their milkshakes are phenomenal and come with a little decorative cookie on top. The bathrooms are clean. This place is a great choice for any meal and any group size. Their catering is perfect for both office meetings and family get togethers. read more

Potbelly - Sandwiches Near Me - Gaithersburg, Maryland

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I ordered a BLT. I could not see what the guy put on the sub. A blt should have Bacon, lettuce, and tomato right? Not at the Potbelly's. I could see later that they hadn't put any Mayo. So the guy put the last small squirts of Mayo on half the sandwich. "Anything else?" Yes put Mayo on the rest of it. He fetched another bottle. So I sit down to eat and what do I have? A bacon and Mayo sandwich. They should call it a BM sandwich. I didn't want to try getting it corrected. I was disappointed. Do they not pay enough to get quality people? Don't expect much here. read more

Stopped in today for a quick lunch. I ordered their special feature Pulled Pork with Slaw on a regular (not whole wheat) toasted sub roll. This was a classic! I ate half and enjoyed every bite...thinking I would save some for later. I just couldn't wait any longer and in fact shared some with a friend who also loved it. read more

Had a ham Sandwich and tried the mac and cheese. Both were really good! I loved the hot peppers on my sandwich. They were the perfect heat Excited to come back again soon. read more

Potbelly - Sandwiches Near Me - Gaithersburg, Maryland

I've had better sandwiches before, but the service was impeccable at this location. I ordered takeout and have to say all was included, complete with utensils and napkins. The broccoli cheese soup was out of this world. The malted shake was so tasty with scoops of chocolate and coffee ice cream. Nice added touch with the cookie on the covered straw. It was all on time and ready to go as planned. Nice job. read more

Every Potbelly's I've been to has been a different experience(good and bad) but this new location has been fantastic and very promising in terms of consistency every time I've been which is why I'm taking the time to review this spot. Sandwich size was the same here as they were at all the other locations I've been to so I can't tell you anything more about that and I always get the "bigs" and have never left unsatisfied. They don't skimp on toppings, I get a few extra things on my sandwiches and trust me, they put extra on there. The place has always been clean. I've never waited extraordinarily long for my food. The staff there is very friendly and courteous. Have no complaints at all about this place and I am happy to know that when I want Potbelly's I can come here and leave satisfied. Keep up the good work guys and gals! read more

YES YES YES! Potbelly down the street from me! Gimme gimme GIMME! I loved Ricky's Rice Bowl but this is manna from heaven from me. Best sandwich shop ever. I always finish my Potbelly experience with sandwich crap all over myself. Get the Wreck sandwich with everything in it. Grab a fistful of napkins and just eat it with your face. And try the chili. Oh do try the chili. And the baked potato soup. And the...I have to stop right here. I've drooled all over my keyboard. read more

The worst potbelly I've ever been to. There was no one in there yet the service was so slow. The people in there seemed miserable and very curt. Will not be going there again. read more