Grand daughter wanted to go here said it was here favorite place. I had never been in a Pot Belly, but had to give it a try. I took her lead ordering a SKY grilled chicken with cheddar sandwich. Great meal for only $7.99 Food was great, truly enjoyed my sandwich. The atmosphere was very nicely set up. Building was very clean. The staff were patient with me, fact I hadn't been there before. Very friendly & helpful. I definitely will comeback when I am in town again read more

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Portion are unacceptable more bread than chicken salad service was ok and the store was somewhat clean and it wasn't very busy so I should've gotten my order fast but didn't read more

Came in 5/12 at 4:30pm. Food was good, but when we looked for somewhere to sit all the tables were dirt. No paper towels in the men's bathroom. read more

Food is amazing! Place is cool! Nia is one of my many favorite people up here!!! Highly recommend this place!! read more

Love eating here, Good service and good coffee and good food. I have made this place a regular place for me to eat out. read more

First time here and probably my last. Ordered apple walnut salad that was just okay husband ordered skinny Italian that has very little cold cuts. read more

I can't do survey because when I put in store number 0092 it's says it's wrong I have been to garland location many times all excellent service for the first time ever order was wrong the added jalapenos to my order and I had to hand pick them out my hunger diminished when I missed a few so looking forward to sandwich but so disappointed potbelly sandwich shop 0092 date 03/24/26 time 3:23pm ticket 118 read more

The staff was welcoming. The food was tasty. I recommend this spot. The shop was clean and well kept.

Food pretty decent, however they were dusting over our head while we were eating and cleaning after they were opened when this should have been done before they opened. Questionable decisions made by the management at the time of our visit.. read more

Incredibly unfriendly staff 9/13 around 3pm. Miserable personality, the girl threw one of our sandwiches where we were checking out. Place was empty so can't blame being busy. Get a different job if you can't be halfway decent. Next time we spend $37 for two meals without drinks, it won't be here. read more

Sandwiches are amazing, when they make them right. They can't seem to figure out the difference in roasted red peppers or hot peppers. They've ruined the last three sandwiches I've ordered from them. I guess I'm going to have to quit going to this location. read more

I will start with the positive, my mobile order was ready as promised. Team member that handed me my food (black woman with top bun and bangs) was very friendly. I came at about 2 pm so hoping it's just timing but dining area needed some major care, lots of dirty tables and the floor had food everywhere. Made me reconsider overall cleanliness but I placed a Mobile order so was too late. read more

Potbelly - Sandwiches Near Me - Garland, Texas

Potbelly is really such a good sandwich. I like that it is toasty and warm. I like that the decision in size isn't between a 6 inch that leaves me hungry and a 12 inch that is just too much. I like their topping choices which are fresh and great. I like that I don't think they have ever messed up my order (knocking on all the wood that I don't jinx myself). I try to avoid them because I am sure they are a ton of calories but if you want to splurge, their milkshakes are so, so good! read more

The sandwich was great. I will be going back. Service was also great. Employees were very welcoming not with a bad attitude like in some places. Keep it going. read more

This is my second time at this location, I had an even better experience this time! I really love the mac and cheese, and I ordered the #1 with the works, and let me tell you, I WILL come back read more

Potbelly had fallen off my radar, but a recent stop has made me place it back on the "regular haunt" list! Sandwich was so delicious- love the soup, establishment is spotless, and the team is friendly enough... read more

I've been visiting Potbelly's for years! Italian used to be my favorite, then a wreck was a close second. Now that meat is off the table, Tuna is my go to! Although I've never been a fan of warm tuna, it's really not that warm once it topped & dressed... Their special with 1/2 sandwich & cup of soup is perfect, add chips & a drink and your set. read more

Potbelly - Sandwiches Near Me - Garland, Texas

Can never go wrong with Potbelly, the the Italian, you will be happy for the rest of the day.

The pickup service was quick. The order has been correct every time! And very tasty as well!!

This is the only Potbelly that I've ever been to, so can't compare it to other locations. My third visit earlier today. It's a nice little spot. Simply decorated but comfortable and clean. I walked up to the counter and placed an order for an Italian original sized sub sandwich. The fellows behind the counter were friendly and got my order correct. The sandwich itself was pretty tasty. Fresh bread, meat and toppings are all important when making a sandwich, and these all went together well. Obviously there will be a lot of comparisons between Potbelly and other fast food sandwich shops such as Subway. I preferred this Italian sandwich to the ones that I've had before at Subway. Others may feel differently. All in all I was pretty happy with my meal, and will be back to this location again. read more

I come to this potbelly considerably often, I usually see the same employees and they always have they're stuff together and are very knowledgeable about the menu and patient. I've never gotten a sandwich with stale or soggy ingredients. I like that there are seats to choose in the main dining area and seats tucked away for more seclusion. They're app has a great rewards system with offers given often, even then this is the only food chain I go to even when there's no offers. read more

They don't make what they have clearly written on their own label. In this case stealing from me by not giving me double meat. read more

Potbelly - NOT a double but still charged. - Sandwiches Near Me - Garland, Texas

Enjoying coming to this location, it was my first time trying Potbelly and the service was AWESOME! They staff was super helpful and funny! I got the "Wrecker" and it was super tasty and filling. read more

Potbelly - Storefront - Sandwiches Near Me - Garland, Texas

Best sandwich shop I'm aware of and it's not even close. The Italian is awesome. Firewheel location is the only one I've been to, but it has never disappointed. read more

First time here. Real good sandwich ! Will at the Firewheel location was very nice and helpful ! The tables were clean and inviting.

Edit: I called this Potbelly and spoke to Cory, who was nothing but friendly and wanted to fix the situation. They are refunding my entire meal, so thank you. This is the best Potbelly in the Dallas area and the only one I'll eat at. I've been eating here 3 years and one bad day of service doesn't deserve a bad review. Thank you for fixing today and 5 stars! This is the best Potbelly I've been to in the Dallas area, and over the past 3 years I've ate here about 3x a month. Today I ordered a skinny hammie on flats, a bowl of broccoli cheddar soup (which I normally LOVE), and a pickle. When I got home the bottom of my bag was soaking wet and the passenger seat of my car was also wet. I get inside and they freaking cut the pickle into quarters on top of the paper they wrapped it in. The paper was shredded, they might as well of just tossed the pickle in the bag. So then I go to open my sandwich and 2 of my avocado slices are underneath the sandwich. Not falling out of the sandwich. Under the sandwich. I'm eating my sandwich and then I'm like "did they give me any ranch?". That may be my fault because I requested "easy on the ranch" because normally they have it spilling out on all sides, so this time they gave me a few drops. Good thing I examined the inside for ranch, because the only avocado that made it inside my sandwich when they were making it still had skin on it! My soup seemed as if they scraped every drop out of the bottom of their container. It was way too thick and the cheese was chunking up. Yuck. So today I had everything soaked in pickle juice, a side of avocado skin with my sandwich, and curdling broccoli cheddar soup. What the heck Potbelly. Y'all have always been so reliable. I told the cashier no to the receipt, but I placed my order through the Potbelly app. Please remedy this, otherwise you've lost a customer. read more

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Sandwich wasn't bad but the tables were dirty including floor and even the bathroom needing cleaning along with more toilet paper. Only a few tables available to sit at, was almost better to go outside. No lids for the regular drinks, which I noticed that is a regular issue. Employees acted as they didn't care to be there. read more

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First time trying it and it was very good. Tasted fresh and enjoyed our meal. Would come back here.

Great service Great food Diet Dr Pepper Call in orders Best chocolate brownie cookIe read more

I would probably give it a higher rating but everytime I go to the place it's closed. Sat and sun 4. Today is Wed 5:30 and closed. Sign on the door say we closed. This is my 5th time trying. I'm like they need to do something different. Put another sandwich shop there or something. All the places around them are cranking. read more

The Wreck is just that it will wreck your mouth make your throat close up because it's way overly spicy. I could not taste anything it was so completely overwhelming. Very disappointed. It doesn't matter that I picked off every piece of the veggie mix that is spicy the sandwich was still inedible. Won't be returning. On top everything else the fucking sandwich was ordered without the spicy stuff. I have a hiatal hernia. Very shameful that a business serves food this way. read more

Came here last night with my daughter. Haven't been in awhile. We Love their sandwiches. They got my sandwich wrong after I told the manager cheese on the side, she puts it on the sandwich. But let me tell you I think they have changed management, because the manager last night was not very friendly and came off a bit rude. With her attitude like that makes me not want to come back to this location. It was not good. If you're dealing with customers you should not come off rude. Not so good experience last night. read more

Went here for dinner, I was pleased with the pricing and the food. The service however, I wasn't. I was rushed and confused on the process. The staff wasn't as friendly as I'd hoped. When I asked what the soups were I was pointed to a board on the other side of the room rather than the lady just telling me or showing me which board (considering there was a ton and it was hard to find). read more

Potbelly - Chicken salad and soup. - Sandwiches Near Me - Garland, Texas

Sandwich made opposite of the given instructions. When you run a business that's niche is customized sandwiches it's important to listen to your customer and make the sandwich as requested. As I stood at the counter I said "I would like everything on it but NO pickles please. NO pickles." What did I get....? I also asked for the skinny version (formerly the hammie) and got a regular bread/regular meat sandwich. I'm not mad about or anything but delivering what you has been requested is important. Especially when someone drives 15 minutes home only to discover the order is incorrect and because of the distance unable to be corrected. read more

Potbelly - Skinny (not skinny) ham sandwich - Sandwiches Near Me - Garland, Texas

App has not been working for 2 weeks so can't get points, free cookie earned, etc.

When you go here be prepared to ask for ketchup and napkins even through you got fris. Cause they are so hard up for money you haft to ask for the necessity. read more

Very unorganized, I felt rushed to make a decision when I had no idea of even what the process was, and my sandwich was disappointing. My kid's pb&j was about the messiest sandwich I've ever seen. The music was loud, and the price was too high. I don't get it, because everyone tells me Potbelly is so great.... Anyway, this was a big bust for me, and I won't be returning. No 2nd chance needed for this one. What a bummer.... Oh the 2 stars is because my wife liked her food. read more

don't expect much. Sandwiches are cheap on meat and never order a shake from this place because it's a powder based drink that tastes awful and the whole lumpy thing actually isn't frozen. In fact, everything you get from here tastes like it came from a chemical factory. read more

This has to be the worst location I've been to. The outside eating area is disgustingly filthy, trash all around the tables, soda spilled everywhere with stains under the tables. They could have it power washed, but they don't. It smells like a dumpster because they clearly never empty the trashcans. Then you walk in and everything just looks dirty. Trash all over the floors, sticky mess everywhere. Then to top it off, they have terrible customer service. God forbid you order online and have to return to work, cause you're never going to pick it up at the time they say it will be ready. I stopped ordering from there several months ago and decided to on a whim, now I remember why I stopped. read more

I go to this Potbelly location almost every week. The staff is friendly and several employees know my normal order. They were temporarily closed; but have re-opened. read more