just came in to order a sandwich for my mom, Angela and Valerie took care of me and they had real nice vibes. I wasn't coming in expecting to laugh but I'm glad they cracked a few jokes with me while I was waiting on the food. read more

Not that it's going to matter and someone is going to make it right n give me my money back for the bad experience n wrong order but if it helps someone avoid same awful experience. If you expect servicing your order to be right, don't come here. i've been working since 6 o'clock this morning today. I finally got a break so I went to go get a sandwich while I had a break ordered it online was very specific about what I wanted. I took my order, sat down to eat it after I had already left the location when I opened up my order it was wrong just opening it up. I could see it was wrong because it had some rosemary bread. I had ordered just plain white bread so I was like OK whatever I'm hungry. I'm gonna eat it then I go and bite into it and I had requested no pepperoni because it makes me nauseous and the first bite I took of it. That's all I could taste with the pepperoni so now I'm nauseous and upset because now it wasn't just that they had also asked for extra lettuce and extra banana peppers I could do without those but the simple fact that I specifically asked for something not to be in it not only did I get the wrong bread. They didn't give me my extras and on top of that they put the pepperoni, which makes me sit to. My stomach is gross on top of that I did tip them two dollars, but I tipped them. It was just one sandwich but then to go into the store and to have these teenagers behind the counter being unprofessional, taking their time didn't greet me when I walked in. It's a joke then when I called them to to confirm to make sure that they did get the extra notes that said I did not want pepperoni and the extras on my sandwich. He confirmed the order so then when I asked to speak to a manager, they started playing hang up the phone cussing me out over the phone so whoever the regional manager or the franchise owner is for the store this is who you got working for you for lazy people. They don't wanna deal with their mistakes because they were sitting there playing on the other side of the counter instead of working. And the store itself was not clean. So if you wanna know who the workers were for whoever's reading this, it's whoever was working today at 3:29 PM and today is March 31. read more

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"My hand is right here" I went into Jersey mikes at around 8pm, I walked in and there were 2 young women making Togo orders and when I got in line a young man greeted me very nicely and got my order started. After the young man put my sandwich aside to do toppings, I waited for 10 minutes for the young lady to start doing toppings for my sandwich, during my wait the young women were cursing left and right about different things as more and more people started to come in with their small children. The woman doing my toppings was very apologetic and nice about the wait. After the lady put the toppings on my sandwich she set it aside for the cashier to wrap my sandwich, while waiting I asked the lady for 2 sides of pickles. I waited for the cashier to wrap about 3 sandwiched before me. Once the cashier was finished she started to punch in my order to the POS, she told me my total and seemed to get annoyed when I pulled out cash and set it next to me and she rudely asked if I was paying with cash. I then waited for the woman to wrap a sandwich 3 times before she took my payment, after she wrapped said sandwich she turned to me and repeated my total back to me, i POLITELY slide the cash towards her not thinking anything of it she then looked me in the face and RUDELY said "my hand is right here" i looked up and said "excuse me" and she then repeated herself with even more attitude and pointed at her hand "my hand is right here" I paid her no mind and I took my cup and went to fill it up while I waited for her to wrap my sandwich, after waiting for her to finish she rudely handed me my food. Once I got to where I needed to go I decided to have half of my sandwich as I go to pull out my sandwich it ALL falls out of the wrapping and all over me and my car. She was disrespectful and couldn't wrap a sandwich correctly, I've never had an issue here until now and will NEVER return read more

Jersey Mike's Subs - Sandwiches Near Me - Rowlett, Texas

Not that it's going to matter and someone is going to make it right n give me my money back for the bad experience n wrong order but if it helps someone avoid same awful experience. If you expect servicing your order to be right, don't come here. i've been working since 6 o'clock this morning today. I finally got a break so I went to go get a sandwich while I had a break ordered it online was very specific about what I wanted. I took my order, sat down to eat it after I had already left the location when I opened up my order it was wrong just opening it up. I could see it was wrong because it had some rosemary bread. I had ordered just plain white bread so I was like OK whatever I'm hungry. I'm gonna eat it then I go and bite into it and I had requested no pepperoni because it makes me nauseous and the first bite I took of it. That's all I could taste with the pepperoni so now I'm nauseous and upset because now it wasn't just that they had also asked for extra lettuce and extra banana peppers I could do without those but the simple fact that I specifically asked for something not to be in it not only did I get the wrong bread. They didn't give me my extras and on top of that they put the pepperoni, which makes me sit to. My stomach is gross on top of that I did tip them two dollars, but I tipped them. It was just one sandwich but then to go into the store and to have these teenagers behind the counter being unprofessional, taking their time didn't greet me when I walked in. It's a joke then when I called them to to confirm to make sure that they did get the extra notes that said I did not want pepperoni and the extras on my sandwich. He confirmed the order so then when I asked to speak to a manager, they started playing hang up the phone cussing me out over the phone so whoever the regional manager or the franchise owner is for the store this is who you got working for you for lazy people. They don't wanna deal with their mistakes because they were sitting there playing on the other side of the counter instead of working. And the store itself was not clean. So if you wanna know who the workers were for whoever's reading this, it's whoever was working today at 3:29 PM and today is March 31. read more

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I love Jersey Mike's sandwiches, but I think I'm done with this location. I'm not sure why I have to explicitly state I want Lettuce and tomato on my BLT. If I say I want a BLT with mayo, that means a Bacon Lettuce and Tomato (BLT) with mayo. It's happened three times that I just get bacon on bread. The workers here seem to put the absolute bare minimum effort and completely switch their brains off. I'll be avoiding this location from now on. read more

Food was fast and made to order, delicious. Angela the manager is the best. Nice and clean restaurant.

I love this place! It is our go to for a sub every-time. The bread is always fresh and they put a good amount of meat on it. We usually order thru the app to make it easy and efficient and it is always ready on the shelf when we get there. We are happy we have a location in Rowlett! read more

The food at Jersey Mikes is always consistently excellent. Im a loyal fan for over 10 years. You do pay a little more for your meal, but are guaranteed great tasting hot or cold subs. Please get it mikes way with dressings and add red cherry peppers on the side if you like a kick. Today's choice was #12 Regular sub Cancro special, mikes way. read more

Very clean and the staff was very well trained. My Italian sub was perfection. Bread was perfect and everything was fresh

we love our local Jersey mikes! We order online quite often since having a baby and they're always consistent and the delivery is fast. The turkey provolone, tuna and club sub are our go to and they're very generous with toppings. read more

When it comes to subs, Jersey Mikes is as good as they get from a chain perspective. #13 Mike's way is my go to. This location and the other one in Rockwall are both top notch. Friendly staff, swift service, clean and quiet really. Not a lot of folks eat in that I've ever noticed in years, but not because its unpleasant. The bread is fresh, the subs are super tasty, and unless you go to some sort of boutique deli, these are hard to beat. I get cravings for them, that's how darn tasty they are. read more

Today I stopped in to grab lunch and I just want the staff and manager to know they handled a very rude customer with so much grace, dignity and respect when she certainly did not deserve it!!! I will be back!! Also the #7 is my fav. read more

It was a great experience the manager and the associates were very professional. Provided 100 box lunches for Mt Hebron Baptist Church, the sandwiches were delivered on time and everything was great. Angela the manager was a joy to work with. We will use Jersey's Mikes in Rowlett again in the future. read more

The sandwich was flat and tasteless Not enough condiments on it couldn't taste that dressing read more

Sandwich was good but I am getting really tired of having to wait to order because they are focused on online pickup orders and not the actual customer in front of them. Some people only have a short amount of time for lunch. read more

I've been 2 times in the last month both times i ordered a regular Size and the guy quickly cuts the 12" sandwich bread one size 7" one 5" and gives me the short one both times. I said nevermind give me a mini since it's the same size as the mini my wife ordered for 3$ less. How hard is it to cut it in the middle. Guess I will try the town east location since the the guy doesn't care. read more

First time here. We will definitely be back. Excellent sandwiches and service. Recommend the Philly cheesesteak read more

Jersey Mike's Subs - Philly cheesesteak with portobello mushrooms - Sandwiches Near Me - Rowlett, Texas

I've always found the sandwiches above average at Jersey Mike's. The place is generally clean and the service is usually quick. However, tonight's service was an exception. I asked for my sandwich to be prepared with mayonnaise on one side of the bread and spicy mustard on the other. The young lady that dressed my sandwich put a thick ... really thick glob of spicy mustard on my bread. When I saw it, I asked her to please spread it around a bit. She replied, "I don't have anything to spread it with." I said, "You mean you don't have a knife back there you could use?" She replied, "Not that I can use for that." I decided I'd just take care of it myself, as I was taking the sandwich home to eat. The kicker was that, after she made the sandwich, she cut it in half ... right through the spicy mustard she was forbidden to touch. After she cut the sandwich, she used a cloth to wipe the knife clean of the spicy mustard. I just bit my lip and walked out the door ... read more

My daughter and I just visited Jersey Mike's here in Rowlett & the guys there were so cool, who would've thought you could have that much fun ordering food! We'll probably be back tomorrow... just playing. Highly recommend you visit the store, hopefully you get the same group of guys that we did. Go Jersey Mikes! read more

Nini was the sweetest. She was patient with my crazy family as we all built our sandwiches different. The food was amazing as always. Store was clean. Overall, such a good experience!! Definitely will be back. read more

Very good food and service. Location is always clean when we visit and busy but they are so efficient that it's nice to stop and have a sandwich. The Philly is my favorite and has been for many years. I also enjoyed the bowls they had for a while. read more

what happen to the Rowlett tx location? Things have changed here so much. Non friendly workers making sandwiches with hardly anything. I got a pickle too and it was the same size of my sandwhich. I won't be returning, Jersey Mikes puts more than 1 tiny piece on their sandwhiches. read more

Everything was fresh and made to standard. The door dash delivery went smooth and fast!

Lame service...did not follow request on ingredients...on a sub that's pretty important.Italian

GRAND OPENING DAY March 11, 2020 Jersey Mike's Subs Brand new building, next to the new Panera's and the new Verizon Store along Lakeview Parkway, in Rowlett, Tx. I was one of the first customers today, Grand Opening, in a nice new location. The staff was excited and ready to sling the subs! Nice lobby, with seating for about 25. NO DRIVE-THRU. There are 2 unisex bathrooms, one has a baby-changer board. There is more parking behind the building, than in front. I got the "Jersey Shore's Favorite " capricola sub, and it was perfection, full of flavor! Now the Jersey Mike's fans in Rowlett have a Jersey Mike's to call their own! read more

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Always perfect! Great service/friendly staff and super fresh ingredients! Clean and easy parking.

Usually love Jersey Mike's but ordered a sandwich from this location online and requested "light oil" and instead I got a sandwich drenched in oil. Can't help but think this was on purpose. Hmmm... read more

Jersey Mike's Subs - Ordered a sandwich with "light oil". Wow. - Sandwiches Near Me - Rowlett, Texas

They've always made my sandwhich in a quick and friendly manner and I always get a nice greeting when I walk in. It's always put together well and my food is always correct. It's nice when I get the good News I have enough points for a free Sandwich! read more

Stale bread makes us sad. We've been grabbing lunch at this location at least once a week for months now & the past few weeks, our bread has been stale. I hope this is just a momentary slip-up, otherwise we'll have to move on to another place that uses fresher ingredients. REPLY TO OWNER: Bruh, did really just do a copy-paste reply? Hahaha! Just stop giving your customers stale bread. Pretty easy fix, yeah? read more

Amazing Philly cheese steak. Friendly staff. Angela signed me up to earn free subs. My mom had turkey sub and really liked it.

We always love this location, the employees here are really nice and the sandwiches are great!! We went today and Spencer was so great! Got us signed up for the rewards program and over was just super pleasant to speak with. read more

Terrible service tonight. Kids who don't know or care about their job. If it is in the menu, you should know how to make the sandwich. It's a SANDWICH. That is what you make. And don't tell me you don't know how to make it if it is in the menu. And when I ask about it and tell you it isn't right. Don't tell me 'yes this is how we make it'. No it isn't. I go to this location enough that I know what you are doing, right in front of me, is wrong. Don't keep on doing what you are doing. Do not plan on going back to this location again. read more

Timothy was giving horrible service. Pretty sure he was on something. I told him I was allergic to mayonnaise and he still put on my sub. Sub was made very sloppy too. not impressed at all. read more

We love Jersey Mike's! Tonight we ordered pick up and the store was pretty busy. I'm sure everyone there was doing a great job, but the young lady handling the end of the line was multi tasking like a pro, helping people already in line, quickly checking on pick up orders coming in, finishing sandwiches beautifully, and my favorite part, maintaining sanitary procedures between handling money and preparing sandwiches. The sandwiches were amazing as usual! read more

Absolutely terrible! I don't know why I use the app. The order is wrong EVERY TIME! I ordered a Stickball with extra meat and in special instructions said "juice on the side". I received less meat than a just a normal sub and it was drenched in oil and vinegar. $17 for sandwich with hardly any meat. I guess I need to start coming and watching it be made. Using the app is a waste of time and money! Ridiculous! Pay ATTENTION! read more

Jersey Mike's Subs - Paid for extra meat, received this! Terrible! - Sandwiches Near Me - Rowlett, Texas

Sandwich was great as always and staff was very friendly. Only issue I have is the Restaurant was dirty. Needs a good cleaning.

Fresh ingredients & friendly service. A repetitive issue is oregano on my sub, when I requested none. Not easy to get off your sub. I'll check before I leave next time. read more

Since they've opened, I've stopped by on a half a dozen visits. Each time the staff is friendly and courteous. The sandwich is always made to order and good. read more

I came in to Jersey Mikes this evening and had a unbeatable experience. When I walked in I honestly felt welcomed I'm pretty sure every person greeted me.The young lady that sliced my sandwich I'm assuming is a manager was very personable and seem to genuinely care enough to ask me about my day. As I continue getting my sandwich all the young men that were there asked me about my job we even had a conversation about my dog. I love coming to this Jersey Mikes. Much better than the Jersey Mikes in Rockwall. They customer service here is unbeatable. read more

This location was great when they first opened. The last few times I've visited they made the sloppiest sandwiches and didn't make it how I had asked them to. read more