Ok so update ... I previously left a 2star review and honestly my sandwich wasn't great and made wrong , however potbelly store and or corporate have been great and have went over and beyond to make it right for even my simple order I will definitely be coming back and thank you potbelly for making it right . read more

Potbelly Sandwich Shop - Sandwiches Near Me - Issaquah, Washington

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The bread was so tough to bite into, it didn't seem very fresh. There was very little flavor in the sandwiches, both veggie and chicken. We wanted to get a quick bite but this place was too expensive for subs and serving substandard food. read more

I placed my order online at 11:40 AM, and both the app and email gave me an estimated pickup time of 11:58 am. I arrived on time, expecting my order to be ready, but instead I had to wait another 15 minutes because the staff hadn't even started making it. What's the point of ordering online if I still have to stand around waiting? Your promotion says to order online so you don't have to wait in line, but that wasn't my experience at all. It completely defeated the purpose of ordering ahead and wasted both my time and energy. Very disappointing experience. If the estimated pickup time isn't realistic, it shouldn't be provided. read more

Potbelly Sandwich Shop - Sandwiches Near Me - Issaquah, Washington

When you know you don't want to cook anything when you get home. Ordered on the app for pick up. Ready on time. Just go in and grab the bag. The broccoli cheese soup was delicious. I threw in the small crackers and yummy. The Italian sandwich was yummy too! Of course I had to eat it right away because it was toasted. I added artichokes, extra oil and Italian seasonings. Along with the regular veggies. Always a clean store. The fireplace outside was on. A lovely spot to eat your food if you want to eat there. As usual, keep cool and SYOY! read more

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For what it is, solid sandwich place. The Italian sandwich is just solid. Pickles on the side are a generous amount and so good. If you're in the area shopping and looking for a quick meal, definitely try a sandwich from here. Outdoor seating/tables for a dog as well. read more

Potbelly Sandwich Shop - Italian sandwich - Sandwiches Near Me - Issaquah, Washington

Luis is amazing! He got me a sandwich even though it was past 8pm. Made my night. Thank you Luis!

Great food! Got the pick a pair, with the hot pork bbq sub and the Mac and cheese. The Mac was good and the sub was freshly toasted and the sauce was perfectly balanced with spicy and sweet, it's a must try when visiting issaquah read more

Potbelly Sandwich Shop - Sweet heat pork BBQ sub - Sandwiches Near Me - Issaquah, Washington

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Grandkids wanted to go there. When ordering I was asked numerous times if I wanted extras. Every time I responded w/yes or sure I got a reply...that'll be an extra charge. Not exactly happy w/up charges! Food was ok. I compare it to a Panera or even Subway type stores. read more

Atmosphere: 5/5 Nice and spacious, there's always plenty of seating! We like the decorations. Service: 5/5 Workers at this location are always friendly and happy to help you. Food: 4/5 Sandwiches are always tasty - they put an adequate amount of meat and toppings (bacon, avocado, and extra meat are an additional charge). No complaints! They obviously aren't gourmet, luxury sandwiches but we definitely prefer it over Subway or Jimmy Johns. Our two staples are The Wreck and the Turkey Breast and Swiss. We like that the calorie counts are listed. We pay around $25-28 for two sandwiches. Location: 5/5 It's located in the same plaza as Target. Great location if you want to grab quick lunch after running some errands and there's ample parking. read more

Potbelly Sandwich Shop - Turkey Breast & Swiss - Sandwiches Near Me - Issaquah, Washington

Customer service 5/5 Meat to bread ratio in sandwich 3/5 Cleanliness 5/5 Ordering on the app 5/5 Price 3/5 Great sandwiches but they skimp on the meats, the toppings you can add are always fresh and the customer service from the teenage boys are excellent here this evening! This store is always very clean and no trash on the tables, clean restroom, fast customer service. All the soups and chili are tasty, though overpriced. Sandwich options are plentiful, hot and cold, and secret subs on the app :) The ice cream shake is something I would stop in for alone. They make shortbread cookies that go through the straw hole on the lid, which is a nice touch and absolutely delicious. I would buy the shortbread cookies alone if they sold them. Get the strawberry shake. read more

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First visit to a Potbelly today. Issaquah location. Had the Italian. Excellent sandwich. The hot pepper were so good, I bought a couple jars. Friendly staff, quick service, clean. I recommend giving Potbelly a try. read more

Potbelly Sandwich Shop - Sandwiches Near Me - Issaquah, Washington

TERRIBLE employees. Especially the skinny short blonde guy in there. Picking on kids for sitting at the fire in front of the shop and accusing all of them as bad kids for no reason. Rudely said no and cussed at a kid for asking him if he could turn on the fire outside because it was cold. He did this because he thought that kid was a trouble maker and ignored that same kid when they came back to apologize for the misunderstanding. read more

Sitting outside the Issaquah store, i placed an order on my phone, only after i place the order it said that i could pick it up 8 miles away in Bellevue. I went inside and the person at the counter said i would have to pay for a new sandwich and contact customer support for a refund. Unacceptable, I placed my order online to save time. I live in Issaquah and I will never visit this location again. The customer service sucks! read more

Potbelly isn't my favorite sandwich shop but the employees at this location are always super friendly and helpful. I think they have the best lunch deals. I got a sandwich and salad combo; I ate the sandwich for lunch and the salad for dinner. read more

What. A. Bummer. They have a giant menu on the wall, in multiple places, with a small number of sandwiches they offer. You walk up to order, and tell them you want one of said sandwiches on said massive wall menu, just for them to say they don't have it anymore, and then they stare at you while you try to decide on the fly what you want to order, like you are the worlds largest inconvenience(there was not a single other customer in the shop). Having never stepped foot in a PotBelly before, it was frustrating. Cross it out. Make a sign. Warn people as they walk in. Whatever. Nothing I hate more than being first time customer unfriendly. While the man taking our actual order had a bit of an attitude, the guy who rang us out was kind. Sandwiches were delicious, but a bit overpriced for the size. I got the pizza and loved every second of it! My husband got a turkey and bacon and it was meh. read more

Potbelly Sandwich Shop - Pizza Sandwich. Delicious!! - Sandwiches Near Me - Issaquah, Washington

Horrible sandwich and horrible chili. The young lady who helped me with the soup choices was excellent. The guy who took my sandwich order wasn't friendly and apparently was not happy with my questions. Hey it was my first and last time eating here. A half sandwich and a cup of soup was almost $12.00??? Wow! Not a memorable sandwich and the ingredients all seem very blah. read more

Potbelly Sandwich Shop - Pot belly Issaquah - Sandwiches Near Me - Issaquah, Washington

Ordered online for pickup. The online receipt said it would not be ready for 25 minutes We arrived early and the order was already fixed and ready to pick up. Love the service and online ordering feature. read more

I never get what I order...it's in a good location and I want them to succeed... but I think their sandwich makers are smoking to much weed!! The last three times I have come in, one of those three times was even placing an online order...my sandwiches were nothing like what I ordered....i.e. no mayo, got extra mayo, asked for extra tomatoes and got no tomatoes. I am always grumpy because there is nothing I can do by the time I get home, get excited to eat and open my sandwich and not satisfied:( I would most def not drive back to complain. read more

Some patrons are more respected than others based on factors I won't mention. I ordered ahead of time for pickup and had to wait through the line as if I were ordering new. I'd first waited next to the counter to pick up but wasn't addressed by anyone. That would've been fine, but another patron came into pickup DoorDash and they greeted and fulfilled his order within seconds. I was still waiting in line for my pickup order, and I rhetorically asked why that patron was more worthy of service than myself. I know the answers, as do millions of others who've experienced prejudice. read more

Note that this Potbelly location IS OPEN during COVID for TAKEOUT and DELIVERY ONLY. My friend and I decided to grab sandwiches for a picnic lunch at Tibbett's Park this past Tuesday. We pre-ordered online and I picked them up on my way to the park. I ordered the Mushroom Melt and a Mixed Berry Smoothie and my friend ordered a BLTA (Bacon, Lettuce, Tomato, Avocado). I have been a fan of their smoothies and shakes for a long time, and so I couldn't resist getting one to go with my sammie. And I'm glad I did cause it was toasty outside at the park! The sandwiches were perfectly toasted and had a good amount of filling in them. My one complaint is that service was kinda slow, considering I had pre-ordered online. I had set my order time for pick-up at 11:50am, expecting to just grab my food and go. However, the shop was pretty busy (especially in-person takeout) and so they didn't get to bagging my food until 12:03pm. Thankfully, I wasn't in a huge rush to get anywhere. All servers were wearing masks and there are social distancing markers on the floor as well as hand sanitizer. The servers were friendly, but they only had one person working the online orders and about three people working the in-person takeout orders. Overall: 4/5 for food, 3/5 for service read more

Potbelly is a good solid and consistent option if you want a sandwich. I think the only downside is that it's always toasted...anyways, had a great experience here today and just wanted to leave a quick review. I ordered on the app and made a mistake (ordered grilled chicken when I meant to hit chicken salad), I called the shop and they were super friendly and helpful. I really appreciate good/strong customer service so this definitely made the experience that much better. read more

I have tried all local sandwiches, First time here. I am still think Jersey Mike's is the best. There were many options here compared to Jersey Mike's and Jimmy Johns. I had a skinny Wreck with bacon. Sandwich was so-so. Their deli mustard had not much flavor but their pickle was pretty good. Matt made the sandwiches but he asked me 4 times the details of my order (very annoying). It was like he kept nothing in his head and that kind of thing is frustrating to the customer because it shows he is not listening or remembering. read more

Potbelly Sandwich Shop - Skinny wreck with bacon so so - Sandwiches Near Me - Issaquah, Washington

Eh, you could do worse if you're looking for a quick sandwich for lunch or if you're too lazy to make something for dinner. Potbelly is an upgraded and reincarnated Quizno's from back in the day. You choose the sandwich you want from the large menu board and the sandwich maker prepares your concoction of proteins before it goes into the rotating oven to be heated. As it comes out from the other end, you have your options of standard condiments and veggies to add to the sandwich. I've been here a couple times to the Issaquah location and I usually get their signature sandwich, the Wreck. Why? Because sometimes you just want to get as many meats as possible. Roast Beef, Salami, Ham, Turkey and Swiss Cheese on Multi-Grain bread. The ingredients are just ok. Obviously, it's no Boar's Head, but it looks better than Subway where everything looks like it's 2 weeks past the due date. The Wreck Sandwich is everything I need. It provides sustenance and I'm full at the end. For $10, it does it's job. I would suggest getting their "Bigs" size which is the equivalent of a foot long. Even though the sandwich is slightly above average, the main reason I give Potbelly three stars is the service. The people that work here seem to be more cheerful versus other sandwich shops. They're efficient and professional. Corporate obviously aced this part when it came to the employee training manual/handbook. It's too bad there's a Panera Bread literally across the street from Potbelly. Otherwise, there would be more business coming their way. Not sure who chose this location, but they could've done better. Nonetheless, if it was between Panera and Potbelly, I would choose Potbelly 3 times out of 10. It's just whatever I feel on that given day. However, I would choose Potbelly over the other sandwich shops like Subway, Jimmy John's, and Jersey Mike's. At least they have that going for them. read more

Potbelly Sandwich Shop - Wreck Sandwich on Multi-Grain (Bigs) - Sandwiches Near Me - Issaquah, Washington

First time here, the staff was very nice. I had the meatball and it was very tasty! The dining area needed to be cleaned, but I liked the atmosphere. I do wish they had brewed iced tea. As someone with diabetes it's nice to have unsweet tea as an option. I would be back to try a salad. read more

One of the few places that got smart and offers outdoor fireside dining during the winter. Sandwiches are hot and the bread is better than subways. read more

Staff is always very friendly at this location. My most recent visit was no exception. Jessica was very accommodating to help me out, despite my own mistake with ordering. What's even better is I didn't even ask. Truly a great gesture during a tough and busy day. Thank you all for everything!!! read more

Love the food and the staff here. If you're a culinary adventurous person let them create something for you! The banana shake rocks. Always an upbeat and positive vibe even at their rush times. read more

Took 30 min to get through the line, asked about their posted 8min guarantee and the manager said it doesn't apply when the line is this long. Haha! Only took 32 min to get through the line, so it was close. read more

Potbelly Sandwich Shop - Posted 8min promise - Sandwiches Near Me - Issaquah, Washington

Sandwiches are only 5" long, $8 for a turkey club, and the one I got just didn't taste very good. Dry bread, cheese is extra, some veggies are extra, barely any mustard was put on the bread. The cashier told me if I came back with the receipt, I would get a discount, but not coming back. Can get a much better sandwich at a lot of other places. read more

Wow, just wow! I used to love Potbelly. Before we placed our order here last night, I was commenting on how Potbelly was the best sandwich shop around. Then...I opened my 'steak' sandwich. What can I say about my experience? RIPPED OFF!! PHONY DESCRIPTIONS!! AN UTTER EFFING DISGRACE!!! First of all, it WASN'T steak, it was lunch meat!! Secondly, it was literally just meat and cheese, no onions or any vegetables of any kind!! Thirdly, the stale bread tasted like a cold yoga mat!! They charged me for a premium sandwich and delivered something the driver obviously dug out of Subway's garbage can. Our food was so damn bad, there is NOTHING on God's green earth that would ever get me to order from Crapbelly again! read more

There were a lot of hype about this sandwich place, and so was my expectation. Unfortunately, this did not meet my expectation. My family gave a try with their sandwiches and we ordered different ones to try each other's as well. I ordered the grilled chicken and swiss cheese (replaced the cheddar), brother got the roast beef, and my dad got the Mediterranean (good vegetarian option). I liked how there was an option to get the bread thin sliced and whole wheat instead of the regular because I am on a diet. There are toppings that can be paid extra and most of thw basic sandwich ingredients were free. It's like Subway. The sandwiches were also affordable. The sandwiches were okay. They were just good to eat if you don't want something too heavy, but still filling. Surprisingly, the Mediterranean sandwich, the one without the meat tasted the best. It has hummus inside so you still get the protein that you need. It's quite flavorful and a good option for someone who wants a healthier option. We ended up talking about how Jimmy John's still tops the sandwich shops. The quality of the meat is just better at Jimmy John's. It just wasn't as unique as I thought it would have been like others have hyped. read more

Potbelly Sandwich Shop - Grilled chicken and swiss cheese with Thin sliced wheat bread - Sandwiches Near Me - Issaquah, Washington

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We used to go to various Potbelly restaurants several times a month (sometimes once a week), but have been disappointed in them the past few years. They used to be able to make any sandwich into a salad and I tried that when they removed a great Mediterranean salad that had roasted peppers in it, chopped red onions, etc . They won't let you do that any more, so the similar sandwich can't be morphed into a salad. Then they got rid of the Potbelly vinaigrette, which was amazing (you're left with ranch, super-sugary fat-free balsamic or regular balsamic). We started to go less often, and usually to this location since it was closer. The quality is hit and miss. We ordered a kid PB&J for our son and it was expensive with barely any jam or PB on it. We got a spoon and scraped the little of it from the sando because otherwise he'd be eating just mostly dry bread. Some of the staff are attentive, some seem distracted and might forget the extra peppers you want, or it might not be busy but the tables aren't bussed and they're chatting. Sometimes the lettuce in the salads seems wilty or there's bad leaves there, so quality control is also variable. The amount of 'stuff' on the sandwiches (meat, cheese), is generally on the low side, and then Potbelly changed their rewards program so reward points don't count towards combos, which is what we usually order... and they removed some soups too! So partly some frustration with the chain, partly with the location. When you get a proper sandwich it's a good sandwich! But with the prices they charge it should really be spot on all the time. The soups are quite good (hence some of the disappointment with the ones they removed). Our favourites are the vegetable and the chicken pot pie. The staff are usually friendly, and the funky decor we've always found nice. They also have high chairs, FYI. read more

Visiting Issaquah from San Diego. Very good sandwiches, and a nice staff. Bathrooms weren't super clean, but everything else was. read more

PotBelly's could do better!! Roast Beef is substandard... at those prices, really? Consider sourcing a better cut of Beef to match other ingredients! I threw away an entire sandwich, minus one bite. Freshness of add-on options & freshly-toasted bread is a nice start. Staff were friendly, worked well together. Seemed to know a few of those standing in line with me by name & what they liked to order, which adds a positive to the experience. Too few staff during 'rush' to handle handmade beverages & cash register. Waited long enough for my beverage that my wrapped, toasted sandwich in PotBelly's 'to go' bag, cooled.... ok, it was cold, but the Vanilla Malt was 'old skool' malty yummy! 1-2 shakes of Italian seasoning is enough to season a sandwich... not the 5-6 my sandwich received! I'm returning to taste a Chicken Salad sandwich on one of my shopping trips to the lower Issaquah environs. Hopefully, the next dining experience will yield a better Yelp! I'd much rather Yelp something exciting & engaging re:places visited ;) read more

Potbelly Sandwich Shop - Sandwiches Near Me - Issaquah, Washington

Oh hello there! Were you thinking about lunch, just now? Maybe a flat burger or a tasteless taco (shameful!)? Think again. Potbelly Sandwich Shop is here in our backyard and is flush with fresh, toasty bread. Crisp, flavorful veggies. These sandwiches are delicious, filling, and don't taste "refrigetated" like a few places I can think of. Find some balance. Say "hey" to some nice people. Eat a sandwich. Don't be hangry. #worthit read more

Potbelly Sandwich Shop - Roast Beef & Provolone - Sandwiches Near Me - Issaquah, Washington

I hate robo responses. Why even respond to a review if you don't actually read the review? No, your shop didn't hit the mark. In this case, you failed. Ugh. read more

Both Yelp and Google indicate that the shop is open till 8:30p. Drove from Kirkland to the Issaquah location, got there at 8:01p and the doors were locked. No cool to advertise one thing and not come through. AND- my best friend from California was so excited as they don't have them there- she was horrified. Guess I'll be a Jersey Mike's loyal customer read more

Soup tasted out of a can. I didn't like it, and my dogs both didn't want to eat it either. Sandwich was okay, but nothing to brag about. I can find better ones at Safeway. Dunno what other options taste like, and with the mediocre food I received, and the ridiculously overpriced cost for the experience, I wouldn't go back to try anything else. 2 people with drinks, soup, and sandwich, it came to nearly $40!!! Ridiculous! Could have gone anywhere else and gotten much better for for they price. Will never try potbelly again, not would I recommend. The only way to iré impressed with this place's food, is if you don't know how to cook and are used to eating crappy food. Overall, I don't see how this place remains open with the crap overpriced stuff the call food. read more

They have long red hairs in the sandwich. The manager said they already followed the highest guidelines and didn't know what happened. I mean who else can leave the hairs in the sandwich. The manager was even laughing for the mistakes they did and she did not think they could do anything better. Looks pretty normal to her. Bad attitude and disgusting food. Will never go back to buy sandwich again if they don't change. read more

Potbelly Sandwich Shop - Long red or brown hairs. And the other half too. Disgusting! - Sandwiches Near Me - Issaquah, Washington

Potbelly is a solid sandwich with solid service. However, they've gotten ridiculously expensive for the quality. 2 sandwiches with 2 drinks is now north of $40. To be clear, coats have increased for restaurants and I understand the need and to raise prices, but Potbelly is way too high for the quality of what you get. It's easy to find a far better lunch at their price. read more