Location is always good! Food is always served hot and ready! Wait times are usually pretty quick. Staff is friendly.

Food was made quickly; sandwiches were yummy - picked up a meatball, wreck and Chicken club - all were delicious. Staff was courteous and efficient for a summer Saturday afternoon! read more

It was dead at noon on a Saturday. Shouldn't be- but it does look like their drive-thru was rockin'. I loved the Mama's meatball with pickles, onions, and hot peppers. I successfully avoided ordering g a shake until I saw the ad for an egg nog shake. It was legit! Didn't love the brocolli cheddar at first, but it grew on me fast. Great customer service and friendly attitudes from all three I interacted with. Really nice and large dining room, too. CLEAN! I'll be back if work brings me this way again! read more

This Potbelly is a family favorite. We love the sandwiches here much more then other sandwich shops. The store is very clean and we always find that the service is very friendly. Bathrooms are clean. Seating is clean. Drink station is very clean. We love using the app also to order ahead and pick up thru the drive up or picking up inside. Get points on the app for free sandwiches. Sandwiches are always made fresh and taste delicious. Everyone in our family enjoys this Potbelly! read more

I Didn't know my food arrived and when I finally decided to check , my bag was open. I have a door bell and why was the sticker removed from the bag read more

Delicious, friendly staff and hella good sandwiches. Two enthusiastic thumbs up. Party on!

Love the Italian sandwich. We've tried several locations and the consistency of the sandwiches is very good.

Not one of potbelly's best stores. Picked up some sandwiches there today and they looked like somebody sat on them! Overrated lunch meat sandwich! read more

Their gyros are AMAZING! Very flavorful. I got the Mediterranean sandwich which was also super delicious. I love the strawberry shake very much! This is definitely my favorite fast food restaurant. read more

It's very good it's classy the food is warm and crunchy the cookies are the best I recommend

I went through the drive through. The man taking my order and working at the window it was very helpful and patient with me and help me make my choices. Thank you for that ... read more

This is a place my Wife and j stumbled upon as we wanted to make a quick stop before getting back on the road. We'd never heard of it, but pictures from other Yelpers made this look like a better choice than just the standard fast food joint. Firstly, the staff couldn't have been friendlier. Three different employees interacted with us and it didn't feel like they were put upon to dealing with people that had no clue how this place worked. I guess it's be like a step up from Subway in that you pick a base sandwich and then move over to toppings. My wife had the meatball sub and she had the same issue that I had. The sandwich was fine, but it was a bit dry. I had A Wreck which has turkey, ham, roast beef, salami, and Swiss. I had it with mayonnaise, lettuce, and onion. The bread was pretty decent and the sandwich itself was good, but the mayonnaise wasn't enough to help not leave it being a bit dry. They do have Zappo's chips which I'm a big fan of. They had several types that I hadn't seen before and I went with the Voodoo Heat. It's a bit like a spicy salt & vi what which I enjoyed. We also both had a brownie cookie which we both also thought was decent. I think as far as the actual food, I'd happily stop again, but I don't think I'll go out of my way. The food earned 3-3.5 stars, but the friendly staff pushed it to an easy 4. I thought they were great. read more

Great place for lunch and the subs are amazing. Better than subway. The place is clean and they have quick service and the vanilla shake is amazing. read more

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Just went through the drive threw just to go all the way home for them to put the wrong sandwich in my bag. This tells me nobody is paying any attention to the orders. A wasted drive for a sandwich i can't eat read more

I love Pot Bellies! Their sandwiches are full of flavor and among my favorite when I'm looking for a sub. No matter which location I go to they are all equally delicious. While the the food was delicious as always the customer service experience was not. This young kid got all snippy with me when my friend had asked him twice already if they happen to have ice behind the counter because the ice machine in the dining area was not functioning. He was dismissive and said you'll have to hold on in a bratty tone. We were standing there for three minutes or so and he was right next to me and I'm like so by chance do you happen to have ice and he snapped back rudely that he'll have to ask his manager and that I needed to hold on and scampered off right passed what appeared to be an ice cube chest. At this point I'm ready to leave but my friend was not as she really wanted that ice in her iced tea. Finally the manager was free to uncover the hidden ice cube chest that this punk kid could not find. The same one I saw in clear sight... Sooooo close... Yet so far. The manager was as you'd expect, respectful and treating us like a customer. She was very nice, but if she heard how that kid was acting and what he said she needed to put him in his place. I am always respectful to everyone, we asked nicely multiple times for some ice cubes multiple times and were totally disrespected after patronizing their establishment. 3 stars because the food was awesome & the manager made up for her employees behavior. -2 stars because of the interaction with the young employee, broken ice machine, the water dew soda (no syrup.. I got my second choice) and the fact that I feel old after realizing I wrote "punk kid". read more

This is a newer location. Been going there since they opened. Every time has been great except for one. They quickly corrected the issue and compensated me for my problem. Definitely some great management here. read more

Potbelly Sandwich Shop - Big Wreck on wheat with mayo, mustard, hot peppers, bacon, and avocado. Delicious! - Fast Food Near Me - New Lenox, Illinois

PROS: Flavor, drive thru, and location CONS: The management hires people who don't know what 1/3 means. I asked for my sandwich to be 1/3 no cheese & cut at that spot. It was even marked on the yellow ticket. It was instead cut in 1/2 with just 1/2 cheese. Simple directions, people, simple directions. And as for the appearance, my "Wreck" looked like a wreck. read more

We ordered food for a party, you really get great sandwiches! Order time was 11:00 to be picked up, arrived at 10:50 and they were putting it together, it was done right on time! ! They best the pants off of JJ's down the street, you actually get meat on your sandwich from here Well worth it, we will be coming back for parties read more

This potbelly is GROSS! After eating half of my sandwich, I realized that they toasted it WITH the wax paper (picture attached). Do yourself a favor and don't eat here. read more

Potbelly Sandwich Shop - Fast Food Near Me - New Lenox, Illinois

Love this location, clean,friendly, and delicious food! Always fast and never have to wait excruciatingly long like other local places.

Great customer service. Very time I order for delivery Nathan the manager is always nice and patient. Whenever there's an issue they are always prompt on fixing whatever the issue might be. Can be pricey at times though would be my only complaint. read more

I love this place! I've been coming to this location for years, and it's always extremely clean, including the restrooms. The staff is always friendly. The food seems to get better every time. Thanks for keeping my belly full and happy! read more

I wrote too soon. I came in time-pressured and they dawdled badly and then then they totally blew my order and were surly when I told them that they made the wrong sandwich. I'm sorry but this kind of conduct is absolutely unacceptable. Then they took their time checking me out. There was absolutely no regard for customer service and I feel obligated to warn everyone away from this location. Service like this -- even one time -- should be sufficient to close the location. read more

This place is great. Good food and great service. I love just about everything . Smoothies are awesome.

I could eat a wreck with hot peppers every day. To be honest, my family probably comes here at least once a week. Totally convenient that they have online ordering and a drive through. My 3 year old daughter begs for their broccoli cheese soup. Always fast, easy & friendly. read more

Great f'in sandwiches!!!! Hit it up!!! I'm a big fan of turkey club!! Add the avocado you wont regret it..Frankfort, IL location is always helpful and quick read more

The best sandwiches love the Italian and the best chicken salad lv lv lv it. I usually not a big sandwich person and like my bread crunchy and even though I saw pot belly in other towns never tried it until it came to new Lenox and now will not get it from anywhere else it's beats jersey mikes and subway hands down and the staff in new Lenox are always cheerful and quick weather in the drive thru or inside also have great potato and macaroni salad that is better than some homemade again love it xoxoxo read more

I absolutely love Potbelly. My husband and I always get the meatball sandwich. The last THREE TIMES we've gone there, they've been out of meatballs. I understood the first time because it was right before closing time, but the last two times was around 5-6pm. I find that unacceptable. I'll keep attempting to get my meatball sandwich, but I'm very unhappy with that. Otherwise, everyone is always friendly and I don't mind going there. read more

I eat at this location about 2 times a week...I go so often the staff knows me by name now! Always good food and service. Nice polite staff. Sandwiches and soups are always hot and fresh! read more

I do love Potbelly's food, but this one has issues. I have gone here probably 10 times now since I live right in the area. They cannot make a salad for some strange reason - they must have different staff at different times and my salad always comes out wrong. I have called and complained several times and they are always apologetic and have even given me free salads, but it is so annoying when part of the salad you love is missing. It just isnt the same without the blue cheese or nuts. Sometimes they throw some cucumbers or something in there that dont even go! I dont know what it is - the staff needs salad lessons - it's not that hard. read more

Ordered a big turkey sandwich with everything including hot peppers at the drive-through. Grabbed my sandwich and headed down the road in a hurry. Took a bite before I realized they gave me a roast beef, regular size with no hot peppers. Very disappointing. read more

Food was decent. The new soup (lentil & kale) could have used a hearty dash of salt and wasn't particularly hot. Music was too quiet, all u could hear was the sound of a fan/vent system. WIFI loses a full star- slow and spotty. Who's going to want to come here for a working lunch if you can't get any work done? Oh, and the girl walking around with the clipboard the whole time I was here was a bit creepy. read more

First time ever at a Potbelly, went on a Friday afternoon to order a bowl of Broccoli Cheese soup, one of the best soups I've ever had. And the musician that was playing there was amazing. Loved everything about this place. Will definitely continue coming here! read more

It's freezing in here. It's warmer outside and it's 43 degrees. In here it feels like 20. Note to manager. Turn on the heat

I love Potbellys but this has to be one of the worst locations I have ever been to. They constantly get orders wrong. Almost every time I have been in they have given me the wrong order. Items are missed, wrong breads are used etc. They even went so far as to send me a credit for their mistakes, and at the next visit they still screwed it up. Fortunately, I had checked before leaving since I had already known about the issue. The manager on duty could not have cared at all. Last time I will visit this location read more

Great sandwiches and an awesome restaurant environment! But my favorite is getting lunch catered from this place. They set youj up right with all the toppings! Everything to make your sandwich spread delicious! read more

The Manager is not doing his or her job at this location. Unlike my experience at other locations, the New Lenox store is almost always out of main items such as chicken noodle soup or oatmeal chocolate chip cookies. And today, the drive thru window service was average at best...no hello, no thank you, no apology for being out of stock, etc. Let's hope this review prompts the manager/store owner to look hard at stocking practices and customer service. read more

I ordered delivery and it was only a few minutes late, which they called to tell me. When they came to deliver my food the driver was very nice and gave me a coupon for a free sandwich with my next order. Great customer service. read more

This store's delivery policy is atrocious. We order from them several times per month, if not more than that. We order from a school so our lunch times are structured and not flexible. Whenever we place an order online, we are called within minutes to tell us they cannot deliver our order. We either have to come get it (which is extremely hard) or they push our delivery time either 30 minutes ahead or 30 minutes after. There is never any sympathy at all whatsoever nor are they quick to rectify the situation. It's as if we have to accommodate their schedule even though on their website when ordering, you're allowed to select a convenient time that works for you. They are grossly understaffed during the lunch hour and honestly, when owning a business, you would think it'd be common sense to make sure you have enough staff on hand so you don't lose business. It's amazing to me that the manager does literally nothing to rectify these situations. If you cannot accommodate an order during it's selected time, that time frame should be blocked out. Anywhere else that has online ordering, blocks out times that are unavailable. It's honestly just not that difficult. I don't believe we've had one easy ordering experience with this store whether it's delivery not happening or missing food items. Whoever the manager is of this store really needs to get it together. They're losing business left and right because of silly mistakes. It's unfortunate because the food is generally good, too. Hopefully as time goes on, they figure out a better system and rectify situations like this. I would not recommend ordering from here at all whatsoever. read more