Soups and sandwiches are better than the Panera across the street. Ordered items online for a specific time and order was ready when that time came. read more

Love there BLT subs however,the last 2 times I've gone the bacon is RAW and I mean absolutely raw. I had to take the bacon off and just eat the sub. Definitely a waste of money. We spend about $40 each time we go but its not worth it with raw bacon. After 3 bites I realized it was raw and proceeded to wake up in the middle of the night violently ill. Definitely not worth it. read more

Potbelly - Raw bacon - Sandwiches Near Me - Orion, Michigan

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The few times I have been here, I have been treated very well. I get the chicken bacon ranch wrap and it's always good! Also the people are very great to work with and the atmosphere of the interior is great! read more

Potbelly - Chicken Bacon Ranch Wrap - Sandwiches Near Me - Orion, Michigan

Gross gross gross gross gross gross gross gross grosssssss NASTY SANDWICHES OMG SO BADDDDDDDDDD PLSDONT EAT HERE. The walls are ugly and so are the floors. Probably termite infested. The workers were nice tho. read more

Loveeeee their subs. The food is always great, & consistent. I've been back a few times & it's always the same.

The drive thru has a friendly employee that was patient, knowledgeable, and asked if we had any questions. I LOVE that each sandwich was in a separate sleeve bag and labeled with a sticker. Other restaurants don't always easily differentiate between items in an order so you have to touch a sandwich to see which is which. Not a Potbelly's! So clean, professional, and organized. Most importantly: delicious! read more

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I really like their vege soup and Mac and cheese. Sandwiches not so much. They are very skimpy with their meats/hummus. Chicken has no flavor read more

Had a crazy busy day yesterday so we decided on take out for dinner. Big mistake... BIG. I totally overlooked the first clue that food here is not going to be good. All the surrounding take out joints were packed with people, we were the only "unsuspecting " fools here. I ordered a chicken salad. It was wet and tasteless. Hubby had the turkey club, he said it was tasty however it's been 12 hours later and he can still taste it (that's as descriptive as I'll will be) his troubles started not to long after dinner. We paid $30.00 for a warning to stay away from potbelly's, I'm giving you one for free. read more

Went to potbelly yesterday with my boyfriend. I am 3 months pregnant so I am very concerned about germs. A young teenage employee was texting on his Apple Watch with the same gloves that he was wearing to make food, I asked him to change them and he got an attitude with me. I think management should really be more cognizant of their employees hygiene and food prep safety knowledge. read more

I was told to contact customer service so I did and I never got a response. Obviously they just respond to negative comments on YELP to contact customer service so people think they took care of the issue, but they clearly don't‍ read more

Potbelly - Our bill from a couple weeks ago with all the missing items - Sandwiches Near Me - Orion, Michigan

Slow drive through. Had to wait 15 minutes just to get order taken. Half the ingredients I asked for.

I just had the worst potbelly sandwich ever. I love potbelly's and have been to this location multiple times and always get the same thing. They're always consistent. Not today. I realized half way through that the mushrooms weren't good. I hope I don't get sick! I don't know if this location is now under new management but I will not return. read more

Drove all the way here just to be told they're only accepting orders via DoorDash and I wander able to order and pay with cash. Bullshit

There's finally a Potbelly in this area!! It just opened about a week ago, and it's already super busy! There's free wifi, and also a drive-thru. We had a Pizza Sandwich, a Chicken and Cheddar sandwich, and then tried a side of mac with roasted red peppers and a cup of Broccoli Cheddar soup. The girl making the sandwiches used the wrong bread and forgot to add meatballs, despite her verbally confirming the correct choices. The sandwich itself was good, and pretty much like the one you'd get at any other Potbelly! The Chicken and Cheddar was delish! The soup was pretty good and warmed our potbellies. For a quick mac 'n cheese, the one here was okay! The roasted red peppers were cold, which combined with the lukewarm pasta, had an undesirable mouthfeel. The flavor was good, though. Overall, this place is great and will do very well! Don't forget to have a Dream Bar or other cookie here...their baked goods are the shiz. read more

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This is the most inconsistent sandwich shop I have ever been too. Got a sub from there a few days ago and it was awesome! Today not so much. Our order today: 2 original turkey subs with double meat, Swiss, lettuce, tomato, extra onion, hot peppers, mustard, pickles What we got: 1 plain turkey and Swiss 1 turkey with Swiss, double meat, no onion, 1 tomato, no mustard, 1 hot pepper Went back to have sandwiches remade. When I went back they remade my order. This time I double checked the order and today they missed the tomato, onion and peppers. Went through drive through again and got a side of missing ingredients. Not sure if I will give this location another shop. Had some issues with their sandwiches before. Will probably go to the Livernois location next time. If you go here double check your order before you leave. There is a good chance your order is wrong. read more

I had to leave this location because of a very rude female employee greeted me by rolling her eyes and impatiently telling me to hurry up. Just when I thought the worse thing potbelly could do is forget the avocado on your sandwich that you're always reminded is "Extra" this ends up happening. The location overall is very clean and inviting. Don't charge me for what you're not going to include. read more

I love potbelly's as the next big fan- but holy hell. The staff here tonight sucked. They hate their jobs. No one was in the establishment, drive thru, or waiting for their take out order. Tell me why I had to stand their for extra time wondering if I'm the one that's in the wrong because I'm not standing where I should be when in fact it was just them being too relaxed to take an order. Or how about at check out being told there's no Mac and cheese. Maybe appease the customer and tell them why there isn't any or provide a solution with a next best option or time frame when next batch is ready to go. Highly disappointed in the training these kids have for customer service. read more

I used to love Potbelly subs. However this location reminds me of Quiznos. I used to love Quiznos too. Over time they skimped and skimped more. Quiznos food quality went down and suddenly they are going out of business everywhere. This potbelly is taking the same approach. My last BIG sandwich measured 8" long, not the advertised 9". It had very little of anything on it. The meat amount was so little I felt like I was eating flavored bread. Potbelly should be ashamed for charging its customers $10 for a 8" bread sandwich. Not too mention embarrassed for calling 8" 9". An 8" sub is a medium everywhere else. Here 8" is BIG... I've ate my last potbelly from this location. I won't be back. Subway, Bellacinos and Debellas are a far better value. It's a shame I used to love Potbelly's subs. Very very disappointed in Potbelly. read more

Ordered from Potbelly for lunch as I've been wanting to try them out since seeing the building go up a couple of months ago. The sandwich was very fresh and hot, despite making a 5-10 minute trip back to the office. I got a Grilled Chicken & Cheddar FLAT (flatbread-ish sandwich) with bacon and the flavors were amazing. The bacon was the standout as it wasn't just the seemingly pre-cooked bacon that Subway uses. A nice smoky taste that led to a delicious lunch. It was $7.58 for the sandwich, so a couple dollars more than a standard Subway sub, but worth it. read more

Potbelly - Grilled Chicken & Cheddar FLAT - Sandwiches Near Me - Orion, Michigan

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We usually have a great experience here. This may be our last visit. Food quality and service are great. My issue is with hygiene. There were no tongs in the lemons, so I told someone. Instead of changing them out and bringing new tongs, she supplied a fork. When I expressed concerns that someone may have used their hands, she said it was fine and walked away. It makes me wonder what else is "okay". read more

Great sandwich, decent soup but not much broccoli. Nice they have chips, cookies and shakes.lots of good stuff on the menu

Been there twice. Once I was told they didn't have the wreck. I asked why since it has multiple meats. They said they only had Turkey so I left. Went again months later got the wrong sandwich so I took it inside to get the right one. The manager asked the cook if he made it, he said he did, I said it was made wrong. I showed them the sandwich and the cashier started bad mouthing me (not exactly under her breath either) Do I just told them to give me my money back and left again without food. read more

They have the best shakes, and staff is always friendly! Food is also always fresh, and there portions are just right.

Good subs. I really like the pot pie soup but for some reason they dont always put the crumbs in it! Thats the best part of the soup! Thats happened on more than one occasion, they uave also forgot to give me a spoon before too. I ordered a meatball sub with bacon and they forgot the bacon, but they sure didn't forget to charge me for it. Put black olives on your menu! How can you not have olives?! read more

I love pot belly. One of my favorite places to get a warm sandwich. My favorite is the clubby. I substituted the ranch and tomatoes it usually a comes with, with mustard and pickles. I've only ever seen it on their website but they will still make it. They also have delicious milkshakes and the cookies are pretty amazing too. read more

First time customer. I ordered online with a specific time to pick up and the food was ready a couple minutes early. I was even given a call prior to my pick up, due to some uncertainty to make sure they had my order correct. The food was awesome and the service was great. Would recommend this place over places like Subway any day of the week. read more

No longer good... When they first opened it was great but its been down hill and we wont go here anymore. The sandwiches used to be full of "stuff" and youd get full eating it. Almost seemed worth $8. Now the size of the sandwiches would almost be comical...that is, if you didnt just spend $30 on 3 sandwiches with next to nothing on them. I literally counted 4 bite sized pieces of chicken on one and 3 on another. It was basically a bread sandwich. I also asked for hot peppers but to go light on them...There was one tiny jalepeno slices and an olive. Seriously, who is working in there? If we hadnt waited to open these until we got home I wouldve taken them back in and demanded a refund. Its a joke. read more

The sandwiches were very good but lacked substance and size. The staff was friendly and the store was very clean. The decor was nice and it wasn't too loud. The biggest issue was the amount of food for the price, it was not cheap and the large sandwich was minuscule. I would definitely go back if they had some sort of special because the food was good but I felt like I needed to eat again shortly after leaving. They really need to load up the sandwiches a bit more to make it worth their prices. read more

ive been to other potbelly's and loved the sandwiches, they were hot and fresh tasting not cold whatsoever (hall rd location)... This one however they need a whole entire re-staff that knows how potbelly works from its roots. read more

Exorbitant amounts of bread. Very little anything on the interior. Pretty hefty up charges on any add on's. I literally just took the whole top bread half off and it still was too much bread for my pizza sandwich. Almost no sauce or cheese at all. I would definitely go to Subway before returning to Potbelly, which is unfortunate because I had Potbelly in an airport once and it was amaaaazzzzzing, so I had high hopes. read more

They didn't even know how to make their own sandwiches. I had to reread their own menu back to them. I was placing a large order for other people. So I had 6 sandwiches which they did not bag for me I had to carry all the sandwiches to checkout then ask for a bag. They did not label any of the sandwiches. Very inconvenient because no one knew who sandwiches was who. And they messed up every sandwich as well. Just overall a terrible experience. read more

I wish there were more stars to give on this one. I can't emphasize enough how wonderful their service is as well as their subs. Thank you Amy (the manager) for being so patient and helpful with me while ordering for 36 people. Every single sub was exactly the way the individual wanted it. Nothing was missing and all the extra condiments you threw in for "just in case" didn't go to waste. You made the process super easy for me. Thank you! The luncheon was a hit! :) read more

Fast, friendly and courteous service. The atmosphere was pleasant and helpful. I haven't been in a Potbelly restaurant in years, and this one exceeded my expectations. The mushroom melt sandwich was delicious! It was so nice to have an option for vegetarians that wasn't just lettuce on bread. read more

I'm very excited about this Potbelly opening. It is a great place to eat and in a great location. It is clean and pretty quick and the food is very good. My husband wasn't a huge fan because he likes a LOT more food then most people. I am perfectly satisfied after a sandwich here. read more

Will NEVER come back to this Potbelly location. Poor costumer satisfaction, employees were very rude, meat was old, poor management, owner was uncooperative, sandwich quality was way below normal potbelly expectations. Let me explain: owner would not allow us to have cold slaw on our sandwich as a topping, Said we could put it on ourselves. Keep in mind THIS IS THE OWNER. If I wanted to make my own sandwich I would have just gone home. Right? My husband and I got up to the window and they almost over charged us if I did not catch the order. We thanked them for their service and went on. We bit into our sandwiches and found only one peice of meat and one peice of cheese and the rest was bread. If I wanted a bread sandwich I would have went to krogers and bought a loaf for 3 dollars. I guess I have to give credit where credit is due.. They did give us a lot of knapkins to clean out selves after completing our own sandwiches. And for that reason alone they deserve that one star. For that generosity of napkins they gave us, I give them one star. read more

Wow. I paid HOW MUCH for that?? Ridiculously over-priced for what we got. 3 sandwiches (with almost no meat/toppings, not great flavor, chewy bread that the ends were un-chewable), 1 bowl and 1 cup of soup (both undersized and "MEH" at best). And I paid more than I would have at Quiznos. There were 4 employees there. ONE seemed interested in getting her job done and was great and very friendly. The sandwich maker was more interested in conversing with the drive-thru operator. When I couldn't hear what she asked about toppings, she got rude. Sorry, not going back. read more