Excellent food, great menu and awesome service. I love that they make everything fresh as you order. The milkshake was delicious, you could tell it was made with real milk. The inside of the restaurant was fun and welcoming. read more

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Our final moments in Washington DC with our wondrous oldest son, Pastor Brandon of George Washington University, before heading to Reagan National for our flight home. Chose a toasted Turkey Avo on Multigrain bread, topped with cold lettuce, creamy slivers of avocado, roasted red peppers, onions, mayo and dusted with Italian seasoning, capped with an oatmeal chip cookies for a sweet finish. I remembered Potbelly from prior visits to WDC, and today's order, served by Brittany, was consistent with my memories. read more

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We had a 2 for 1 coupon and decided to use it this a.m. Am I glad we did. My wife got the roast beef whilst I ordered the Italian sub with their peppers . It was quite possibly one of the better tasting sandwiches I have had. Now I am waiting until the franchises head out west to.San Diego. Thank you for giving me a glimpse of the great tasting sub sandwiches... read more

TL;DR: If it wasn't for the Quizno's like toaster, these sandwiches would be inedible (and no, it's not the staff's fault). Did they change their ingredients? Bread?? What happened since 2020? I was so excited to try again after a pandemic induced work travel hiatus. My gosh the disappointment. Here is my honest review of attempt one and (flight delay induced) attempt 2. Then a few suggestions for others who have limited/no options and want to try. --Untoasted: Could not finish, became nauseous (the turkey and/or provolone). --Toasted: Dipped in BBQ sauce to mask the taste of turkey wherever it piled up. Get it: toasted! Whole wheat drier but more depth and flavor. Meat: The turkey: slimy, wet, toaster helps evaporate it somewhat but if you told me it'd been opened 3 weeks ago or was Hillshire Farms...I'd believe you. Was going to get chicken the second time..but then saw the faux-grilled chicken Suggest: Red meat, heavily seasoned. If not kosher/halal, salami could work...but they don't have mozzarella. Cheese: Cheddar only not bad tasting one. Provolone had pass. Who goes for Swiss?? Sugeest: cheddar (and they add more options!) Vegetables: flavorless, definitely not fresh. Suggest: justified in skipping; likely no nutrients left anyways. Pickles, roasted red bell pepper, maybe the cucumber (didn't try) could be good. Onions would be, but they don't add until after toasting (honestly, tomatoes couod be salvaged if they toasted). Sauce: necessary. BBQ sauce can cover a multitude of sin. Suggest ask for it on the side to dip in. Overall, I would suggest the Mediterranean. It's so heavily sauced and the only option with a strong cheese (feta). Hard to mess that up. Sadly their Italian uses provolone instead of mozzarella...so hard pass. Better than: McDonalds, Subway, Jimmy Deans. read more

Consistently understaffed and long wait times. The people here need more help! The food is good. Once I had an issue with placing an online order that they didn't have, but otherwise that's been fine. The owners need to hire more people here to speed up service read more

Really good sandwiches. Even my autistic kid that usually do not eat those loves them!

Diya was incredibly rude to myself and my finance. Will not be returning to this location again. Maybe the owners should have a little more input and control over how their employee interact with customers. Also, my shake was not good and the Mac and cheese was cold. read more

I'm giving only three stars because the first assembly line team member was super grumpy and unfriendly. The first person you interact with doesn't have to be Chick-fil-A happy but at least don't just stare at me blankly and looked irritated when I ask what type of bread is depicted in the marketing poster. The second person (post-oven) didn't ask me for any additional toppings, also was not very friendly or engaging, and handed me my sandwich with such apathy for his job. Also, the excitement of a new sandwich (chicken mozzarella tomato) quickly dissipated when I ate it. Super bland, unfilling, and overpriced. Not recommended. Stick with your favorites at Potbelly! read more

Potbelly - NEW Chicken Tomato Mozzarella - Sandwiches Near Me - Washington, DC, District of Columbia

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Good cookies and potbelly has some pretty good food. I have a positive impression of potbelly

I hope this brand is responsible for my abdomen as of the date of this review and not my failure to exercise. I ordered the Veggie Melt with all the toppings and a Fudge Cookie with a Coke. I was thankful for this meal. After takeout this was one of the sloppiest sandwiches I had eaten in a long time. The sandwich was full of raw, tasteless mushrooms, that could have been moistened or sautéed. I was relieved to taste the cheddar. There was a little too much mayonnaise, yet I was glad to be eating a good vegetable quota. The cookie was too sweet with a pleasant mositness. The Coke was fresh. The service was standard, friendly and polite. However, the server who made my sandwich may not had properly added the topping so they would not have spilled from the bread. Pretty authentic vintage parlour but a little dark and grim. read more

Ugh! Don't even bother with this place. If I wanted a sandwich made from a disinterested, aloof, completely checked-out youth, I would make it myself. I don't expect a lot of attention or entertainment, but I hate feeling like a bother. read more

Awesome sandwich place in the area. The atmosphere is chill and the prices are reasonable. Ate lunch here everyday during my weeklong work trip. I recommend this place if you are looking for a tasty sandwich at a reasonable price with a clean and relaxing atmosphere. read more

Potbelly - A Wreck - Sandwiches Near Me - Washington, DC, District of Columbia

COVID RISK - UNSAFE with management approval - Not following safe practice. I walked in and immediately noticed an employee sitting with no mask texting on her phone. I sat there for a minute to see if maybe she was eating or blowing her nose. No, she was just hanging out, and guess what, the manager was sitting across from her. This employee was sitting 3' feet from the line where people order, inside. I said "Excuse me can you please put your mask on you are right next to the line" and she just stared at me, didn't respond. Looked at me like "you are the problem" so attitude and violating the law AND making people unsafe. The person sitting across from the employee was the manager. He didn't tell her to put mask on, but instead decides to lecture me about how "It's totally fine, she is sitting down she does not have to wear a mask" DON'T TAKE THE RISK I have filed complaints with DC Department of Health and Mayors office. We are in the middle of a pandemic. Lets close business' that can't be responsible. read more

This is the best Potbelly I have been to. They always greet with a smile and are extremely polite and customer-oriented. My to-go orders are always ready on time. One pet peeve is that sometimes I have gotten the wrong type of bread on a pickup order. I assume it's because they were out of the right type of bread, but it would be better to be warned of that (or perhaps compensated with a free cookie :) ). No shade really, just a tip for the future. I'll miss this location when I move in a few weeks! Cheers to all and stay safe. read more

I was absolutely disappointed with the product I received for the inflated price. One tiny slice of deli meat in my sandwich for $17. I literally can't eat here. I do not recommend eating here. read more

Potbelly - How is this $17?!? - Sandwiches Near Me - Washington, DC, District of Columbia

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Well. I haven't tasted the sandwiches yet, but they clearly think I was born yesterday with this milkshake drama. The employee had a hard time scooping for the milkshake, and the amount of ice cream she used made that evident. My second shake is half empty (exaggerating but still.) When I inquired about a top off, she said "I can't because the ice cream is frozen but honestly, that's how full it's supposed to be." Fail. I won't be back. Potbellys all over the place have been trash for a while. If anyone knows of one that hasn't downgraded service, let me know! read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

I come here for an good lunch at a reasonable price. I've ordered here about 5x, 3 on the website, twice in-person and staff have been nice and they manage what a lot of other sandwich shops miss, which is keep the toppings consistent and good. The only negative I can list is that sometimes hot peppers are very hot, sometimes just barely. It's not exclusive to sandwich shops and not a major issue. read more

There is always a tall light skin guy who i believe is a manager, never helping when i come in. They store could have a bunch of people in line and hes just sitting there or standing there. This has been consistent with almost everytime i see him. Why is he there if hes not helping? read more

The lady at the front needs an attitude check because when I asked for a wheat flat bread and she said and I said "sure fine pretty much same thing" she mocked me to my face and under her breath for the next 30 seconds. Not sure why as I was trying to be polite and not annoying but guess someone had a bad day. Sandwich was good however only one person working register during lunch shift which slowed things down. Slow service and rude service brings it down. read more

Food is great, fast and nice staff. We go there all the time. Get the rewards account it pays off when you go at least three times.

Three and a half stars. Alli is obsessed with their dressing. Like, stock-a-stash-in-the-fridge obsessed. Considering the Subway franchise across the street is way less consistent about stocking their chips and has all the feel of a gritty cafeteria, Potbelly's a nice alternative for something quick, cheapish, and relatively healthy. Delivery's an option if you break the $25 minimum and are willing to shell out another $3.50 surcharge. Sandwich assembly chick is friendly, my Wreck was toasted and condimented perfectly (I'd intended to get the salad version until I saw the Bigs were cheaper than the salads). In her infinite wisdom, Kat claimed I was pregnant in order to justify ordering my berry coffee milkshakes. That's okay. Ordering her chocolate banana shakes generates many more cackles from the staff. read more

Potbelly - Mixed berries & coffee milkshake. - Sandwiches Near Me - Washington, DC, District of Columbia

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Too many potbellys sandwich would definitely rack up that belly! But...it is so tasty! I interned in Washington, D.C. one summer, and my work was in the same building as a Potbellys. I think I ate there at least once per week. I would put an order online or fax, and go downstairs to pick up my order. At 11:30, that place was literally like a zoo. The best part of Potbelly sandwiches for me was the spicy pickle that they put in the sandwich. It gave it an extra kick to spice up my day. They also have incredible root beer floats, pizza sandwiches, and salads. I visited DC a couple years ago, and I went to the same Potbellys location. The first bite I took in, I was in heaven. Potbelly needs to come out to the West Coast. It would totally kick other sandwich chains in the butt. read more

I'll give this Potbelly shop 2 stars because the customer service was excellent! However, the food was not worth the price! I normally get a turkey club anytime I decide to eat at Potbelly's, but that's no longer available. I then decided to try the small Chicken club sandwich, and I know for a fact that I could have done a better job making this sandwich that I paid about $18.00 for. The sandwich was extra because I asked for extra bacon. I don't feel I want to go to Potbelly's again. Paying more money for food that doesn't taste half as good when I first tried Potbelly's is such a disappointment. read more

I am a big fan of Potbelly and always have been. Their warm, toasted sandwiches and smoothies make me happy. My favorite sandwich is the tuna salad on wheat bread. I highly recommend the hot peppers- I have a jar at home because they are so delicious. I typically go with a mixed berry smoothie to top everything off. They are much more yogurt-y than fruity, almost like a milkshake. I also recommend the black bean and tomato soup. read more

The promise is 8 minute waits but my pickup that was pre scheduled was missed by well over 8 minutes. This is frustrating when you need the food to be ready on time while door dashing. read more

Delicious. I ordered the Wreck and was not disappointed. Flavors were great, food was fresh and it tasted like more. The staff was pleasant and helpful as well. I'll have to go back. read more

Received through Uber Eats. The sandwich was barely toasted, they forgot my chips, and the milkshake was liquid despite my request for it to be thick -- I live 5 minutes away, so melting wasn't the problem. Disappointing. read more

Glad we stopped by during our visit to D.C. the meatball sub is yummy and my husband thinks the pizza sandwich hit the spot! Wouldn't recommend the broccoli cheddar soup but would recommend the subs all the way! read more

I used to live potbelly. My sandwich today had no flavor. They forgot to put mustard, hot peppers, salt, pepper, spices, and oil on it. Bleh

Very expensive and the food is not even fresh. Me and my friend paid for two salads, extra avocado and a root beer $43 dollars. The staff is rude as they hated so much, I can understand after a long shift but it's only 11am! It's ridiculous read more

Potbelly - Fresh farm house salad - Sandwiches Near Me - Washington, DC, District of Columbia

The worse ever! I ordered online the lady at the register was rude and said that they get a bunch of orders all day and can't tell me when my order will be ready. I came back to my office and nothing I asked for was on my sandwich plus a hair! I won't be going back. It's a shame I have to travel for good food and service. read more

Potbelly - Hair in my food - Sandwiches Near Me - Washington, DC, District of Columbia

Brookland location not open for walk ins at lunch time on a Sunday; delivery only. Incredible - either open the shop for normal business hours or close it and let some other business in there that will serve the public read more

My favorite is the Italian. You can't go wrong with a potbelly sub. It's delicious Everytime. They are miles ahead of subway, jersey Mike's and Jimmy John's. Give em a try! read more

EXTRAORDINARY service. The food was "made with love" and not just thrown together. Very fresh. I'm so impressed with everything! I will be coming and/or ordering from here very soon! Thank you so much for the excellent service! We need more restaurants ran like this. read more

Staff is rude, bathrooms are vile. Food was messy. Long lines, and a bunch of noise as I ate. Such a shame because it's an awesome location.

Few things come in to our lives that make living all the more worthwhile. Potbelly is better than sex. Yes, I've had my fair share of sex; and furthermore, my fair share of Potbelly. For all of the nay-sayers out there, while I am never bitter toward other reviewers or opinions on this website, can go right ahead and go f*ck themselves. First off - what other establishment would write a letter APOLOGIZING for raising sandwich prices? These guys know how to operate a business. The employees are cheerful and embrace what they do, and I've been able to have enjoyable service, quality conversation, and sometimes a free cookie. I will not waste your time describing the place or process in full, as to not get sick to your stomach while I worship this lunch and light dinner Mecca. All I wish to tell you is come in and see for yourself firsthand. You will be treated not just as some dude in a line, but an educated consumer making a wise lunch/dinner decision. Quick and quality? You can find it at the sandwich joint with all the cool antiques inside. The sandwiches are not earth-shattering large, which is perfect. The soups are fresh and well prepared, as are the salads - and their shakes are beyond amazing (as one friend pointed out, a great cure for hangovers). Other fun notes: 1. Check out their website to get the full story behind the place, it's really neat. 2. The musicians make a great touch, but be careful about the one in Farragut North by 19th and L - he managed to butcher one of my favorite songs of all time. That aside, it's still a great touch that ads to this place's uniquely attractive character. 3. For a great option, order the PBJ with Bananas - it may be an extra 50 cent charge, but one of their employees suggested it to me once and it definitely did not disappoint. 4. When it's not just a guy and his guitar jamming out, their music selection in the place is top notch. I only wish they had a Satellite station I can tune into more often. My dream is for them to have some sort of frequent customer card, much like California Tortilla, or what Subway used to do. Call me biased, call me crazy, I don't care. God bless Potbelly, God bless America, and when you finally get the chance to patronize this establishment, God bless you. read more

During their rush hour, this is probably one of the most unorganized locations I've been to, under this franchise. When it's calm, you can get what you need and just be on your way. But when it's busy, they seem to lose their mind, and customer service drops, and quality drops. I would say half of the associates just became frustrated and even started making each other mad. When I came in, it seems that there were some mistakes made with some orders, and there were a bunch of people waiting extra long. The loading station gentleman was very polite. After that it was just a mess. My sandwich was a mess. And I got out of there as fast as possible. It for sure felt like most of the associates just don't want to be there. In my opinion. If you don't want to be there, then don't be there. Don't ask me how I want to dress my sandwich and have the crappiest attitude of all time. I didn't do anything to you. read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

I think Potbelly offers more variety of options and homemade flavor when compared to Subway. In short, it's a nice option for a chain (in my humble opinion). Now, it doesn't compare to many of DC's local sandwich shops, but those aren't always convenient or available. In case you've never visited a location, Potbelly offers made to order sandwiches (either hot or cold), a limited variety of soups, homemade desserts, dill pickles and chips. Their cold beverage selection is solid, and their fountain sodas are all-natural. This particular location is near the VanNess Metro stop. It's an orderly little shop with limited indoor seating. There's a small outdoor patio area as well. The shop's staff is sometimes a bit short, and it can get quite busy on school days, but those "issues" are minor, nothing that would deter you from a visit. read more

This has to be the worst Potbelly location. Came here for a quick bite to eat before a poker game and was severely disappointed. Here's the rundown of all of the shortcomings: 1. Some inappropriate "beat your meat" type of chalk design. Great, really appetizing, bruh. 2. Got the order wrong. Order the often-ordered, nothing-special T-K-Y, which comes standard with Swiss, but dude used Provolone. LEARN YO' MENU. 3. Out of soup - it happens but dang, it was 11AM. Do you just start the day going, WELPS, no soup! 4. Soda fountain has been out for eons now. 5. Ordered a Pina Colada smoothie, which was not firm or thick at all. Consistency and temp of breast milk (not first-hand knowledge). 6. Cashier had the meanest mug ever. 7. Said order was for dine-in and they didn't give me a tray, and there wasn't even trays around in case it was self-serve. 8. Our table had no napkins in the dispenser. dmo out. read more

So Potbelly isn't a new thing in these parts, but THIS location is a new one! When I was living in San Francisco, I was always sure to get some Potbelly's in my pot belly whenever I visited. Deprived Californians don't have these wonderful toasted delights. In fact, when I enter 'San Francisco, CA' into the city search box, you know what comes up as the closest store? Ft. Worth, TX. Don't take your local Potbelly for granted. Here's a new one to love. read more