I used to store at the Lake forest location until i moved to Santa Ana and lucky for me Tustin is right around the corner! I was happy to see that a few common faces were now at this location. At both locations ive always have had a great experience. They Put the edge out of storage.. (haha) but really the staff here has always been extremely helpful and friendly, and I've seen rotations of managers come through here all with that common denominator. Someone there knows how to pick the employees at this company. read more

I Love Pouch & its employees! Tulsi & Amber have been so helpful! This is the 2nd location I have stored with. They both always have smiles on their faces & willing to help any way they can! Amber is very thorough in explaining the different sizes & accommodations each unit can provide. She even shows you the units available & Tulsi always so sweet & he remembers my name & my kids :) !!! I've stored with Pouch in Anaheim a few Years back & Jeremy was the Best! We spoke over the phone & when I finally met him he was just as kind in person! I am so impressed & pleased with the cleanliness of these locations & the friendliness of the employees I recommend Pouch Self Storage to all my friends & family! Thank you for such professional employees! Keep up the good work!!!! read more

if i could give a zero i would. i have had a storage with these people for almost two years now. i fell on hardship lost my job had a major traumatic event in my life. just getting back on my feet. and now ok fixed limited income it's a bit of a challenge getting caught up on all my bills. needless to say i emailed facility this morning to inform i will be coming in to pay. it's a bit of challenge to do when your sick with 101 fever and have no one to drive you around. but i got it together and make my way down. i get in the door i have no voice to speak and greeted. she realizes i'm sick and backs up and tells me oh what are you here for? don't touch me i have a grand baby at home. like i wanna be there with a fever myself. i had 300 on my unemployment card. i ask well what do i pay thinking knowing my situation they might work with me. she process to tell me oh it has to be cash only and it's $430 all cash all due now. wow after two years. needless to say so what it only my life you can keep it. and maybe had you informed me could of saved me driving a hour with a fever this morning instead of the obvous that you will be there. super professional all the way around lets take her whole unemployment payment she dont need to eat or drive. what a joke you ruthless you think you would work with someone whos on a bit of down times and has 85% of the unknown amout new balance. just sell it thats all you want anyways kind awesome i should of never brought my life to this place. read more

They are so great, was easy and efficient. No stress, no headache, helpful with everything.

I found this place very convient for me and the price is good .. I got helped by Tammy in the beginning she was with a customer it still acknowledge me ad ask if I give her a minute... She showed me the unit but it was smaller than I thought so I got the next size up and it was perfect.. I didn't have a lot but I wanted enough stuff in it just in case I want to put more in there later... Tula was the one that helped me do my paper work and did it sick so I can be able to move some stuff in before they closed .. I will be going here for awhile until I can move into my apartment and all my stuff will fit .. Great customer service read more

Very friendly and helpful staff. Tammy was very welcoming and helpful during a tough time that I am going through the prices are reasonable for someone on the go very discreet and very clean read more

Came here with a vague idea of what I was looking for and Tulsi made finding and choosing a unit effortless. Explained everything step by step and wasn't pushy at any point. He showed me multiple units and made his recommendations. Would highly recommend stopping by and checking them out for your storage needs. read more

I have been renting a storage place here for about 2y now and I must say the place is very clean and the staff are wonderful always pleasant and helpful and courteous talking in person or on the phone. I would recommend renting here Thank you read more

Great storage facility! Pouch self storage in Tustin was very convenient for me when I needed a place to keep my items in between my moves. Tammy was incredibly friendly and helpful throughout the process. Would highly recommend this place and would assure you your items will be safe in their hands! read more

I've used self storage facilities in the past many times, none compare to this one. They aren't just renting you a space, they've offered customer service and amenities no other has. As for pricing, second to none, and I checked with 6-8 before choosing TSS. They offer a free use of their truck too!! Call them for details. Granted, my family and I clearly have to large of a human "stuff" footprint requiring 2 separate very large units. But these guys were great and really were helping my family and I. Rent a unit from Tustin Self Storage if are in the market!! read more

This is the best storage unit I have ever been to! I was so shocked at how easy the whole process went and how many discounts they gave me, they gave me the cheapest price I could get in the whole county even. Every other storage place I called wouldn't even give me a discount. This place even has moving trucks for you that come with buying the storage unit. It's indoors so I won't have to worry about my belongings melting in the unit because of the heat. I recommend this storage to anyone looking for something affordable and nice with top of the line security. read more

I like this facility because it is always clean and I feel like my things are safe. Tammy and Amber are the only 2 employees I have dealt with so far and they are professional and get things done in a timely manner. read more

I have had such a great experience with this company. All the staff are super helpful and friendly. Tammy helped me both on the phone and in person. Amber and Tulsi were also super helpful and kind. Tammy made my experience really amazing and I left feeling confident my belonging be stored were safe and secure. The space was clean and dry. All the staff I would have to say gave great costumer Service. I would highly recommend this company to anyone looking for storage. read more

Just left and packed up all our stuff into our new unit. after driving 5 hours from Las Vegas to get here, we met up with Tammy at the front desk. She is new and was able to assist multiple people at the same time. She was the only person who was running the show and did a terrific job. Thank u to the managers that hired her. She even stayed late to allow us to load all our things. Thankful for Tammy and all that she did for us. Highly recommend this place especially because she was able to help us by going above and beyond. Oh and thanks for helping us get our 2 months for 50% off. read more

Great storage place. Friendly staff too. Best in Tustin! Highly recommended. These guys are fair priced too.

Amber was super helpful when I arrived and even showed me different options! Very nice and affordable!

I highly recommend this storage facility, safe place to store your personal items!!!! Very friendly atmosphere, the employees are great and helpful. read more

The staff over at Pouch were extremely helpful in setting up my appointment and even letting me use their box truck for an extra half hour. I would easily recommend them to friend and family! read more

The staff is very friendly. The prices aren't super expensive. I love how they provide a truck for you to move into the storage unit. They keep you up to date on your account. I also love that they provide the lock and keep a hold of the key. read more

My second time using Pouch Self Storage - the first time was a few years ago. The service is as great as always; the staff are very friendly and easy to talk to. The complimentary moving truck is a valuable asset for those who need it. It was a very easy process moving my belongings into and out of the storage unit. I felt confident that the things I left in my storage unit were safe because of the passcode system required before the on-duty staff gave the key to the unit. read more

I got a very nice storage. Service is great! Everyone is super friendly. It was easy peezy. I highly recommend them!!!

This place was amazing!! We just finished up getting and filling our storage unit and the process was amazingly smoothe and easy. We worked mainly with Tammy, but was also assisted by Amber & Tulsi. All employees were incredibly nice and helpful. Tammy was awesome! Called us back immediately after we called her, answered all of our questions and made sure we got the best possible deal available. This place had a great coupon online for half off the first two months of useage plus they provided a moving truck. You can't find that anywhere! Would highly recommend using this storage facility and definitely ask for Tammy to help you out. read more

Moving is terrible, but working with Pouch was a true delight! Staff is excellent, and friendly! Prices are very reasonable, with lots of options. Facility is swept clean, convenient, and peaceful. Free truck use when moving in! Our company used Pouch years ago but a new need has arisen so while searching on Yelp for the best option, I came across Pouch in Tustin again. Tammy was super patient and helpful in discerning the right unit for my needs and preferences. After previewing multiple units, she made sure I got the best available unit for at the right price. I was completely comforted during the strain of preparing for a move. Amber was also nearby and very helpful. When I came back finalize paperwork, everything was done swiftly; from various legal clauses to details of various services Pouch provides. She made me sure that the contract was clean, service was always going to be outstanding, and that my experience will be second to none. A man, whose name I sadly don't remember, was covering while others were out sick was very nice, attentive and accommodating when planning the truck use for me. The truck is driven by staff to a location of your choice. You get about an hour for you and family or friends to help you load the truck. The staff driver waits and drives it back to Pouch for you to unload. Staff are not allowed to help load or unload. Tulsi was the driver when I moved. He called before coming, showed up promptly, and parked where I needed. I loaded up quickly but he was patient reminding me that I have plenty of time, if needed. I took a look around and found quite a bit more to move. It was helpful to feel like there's no rush. It's been about 2 weeks since I started using Pouch and I am thoroughly pleased with my entire experience! I'm super glad Pouch is nearby and central in OC, with nothing but the best to serve up! No over-promising and under-delivering here. Truly a gem! The Australian theme is pretty cool too ;o) read more

The professionals at this store made my experience one that I will never forget. I needed a pickup and Tammy was on time to pickup my items and then back at the store she went the extra mile showing me around the facility answering all my questions. I have been renting here now for three months and her and Amber greets me with a warm neighborhood smile and everyone walks through the door gets the same treatment. I have met other renters while there and the atmosphere is family friendly. These professionals is an example of an organization that's taking care of its people, Thank you Tammy , Amber, Tulsi and big kudos to Tustin Self Storage for leading the way!! I will pass this on to my Military family ! 5 stars Baby!! Art of Irvine read more

We needed a good storage facility for a while and chose Pouch. We were very happy with the service and the employees. They even offered to pick up our stuff and sent a truck at no cost to us even though we said we didn't have much to move. I would use it again in the future if I need a secure place for my stuff. read more

This is the best storage location hands down. What impressed me the most is amazing level of customer services. Tammy and Amber are amazing. They take the time to actually get to know you. And it's always nice to always see a smiling face when come into their location. Tammy always goes above and beyond for her customers. And their security system is mind blowing. I never have to worry about my items. And I sleep well at night knowing that my belongings are safe and secured. And their prices are beyond reasonable for their high tech security system and their outstanding customer service. I highly recommend this location even if you don't live close by its well worth the drive. read more

Have been going here consistently for about 5 months here using their storage facility. Absolutely amazing staff that always is very friendly and extremely helpful. read more

Very nice clean facility. Everyone in the office was very pleasant, friendly and helpful. Highly recommended.

My daughter had referred us to Tustin Self Storage. Right from the start they have been been so helpful and friendly. They have such personalized service. Clean restrooms. Moving services. They are set apart from the rest. We would highly recommend them!!! read more

Great service and Great price. Everyone was so nice. Answered all my questions. Showed us different sized units so we could get a visual of what we would need. read more

Great service. Tulsi and Varinder were really helpful and I was setup with a unit very quickly.

I haven't rented a storage space in a long time so I was pleasantly surprised to come across Pouch Self Storage and their set up. I was used to the big layout and driving up to your storage unit. This Pouch self storage has a building with two stories of smaller units accessed by a loading area and an industrial elevator if needed for the second floor. We moved the major pieces of furniture from a two-bedroom apartment along with about six medium-sized boxes into an upstairs 10' x 10' unit without too much cramming. At first I thought it would be more trouble to access at an entry point but the beauty of it is that you're unloading under a roof and near air conditioning. We moved on a hot October afternoon but it was much more pleasant walking back and forth to our unit while out of the sun! Pouch has several loading carts and dollies at your disposal right at the unloading dock area, so the moving of boxes and bigger furniture is much easier on your back. The service is what made the rental worth it to me. I find in today's society, it's more the exception to the rule to find genuine friendly and helpful service. The Pouch staff of Varinder, Randy, and Steve (from their Long Beach location but helping out that day) helped us through the tour and paperwork over two visits. They were all very friendly and knowledgeable about their facility and services. I was helping my mother-in-law get her unit and they managed to make her very comfortable and confident in the security of the facility with patient explanations and a healthy dose of humor - that's good salesmanship to go along with the service. Varinder said he would make sure our unit was clean by the time we used it and it was. Pouch offered to us the use of their moving truck 1.5 hours for loading at our apartment and 1.5 hours for unloading at their facility. The truck came with a dolly and a flat dolly, along with a few blankets. Varinder followed us home and waited patiently while we loaded the truck, and then drove back the truck back. Someone else referred to the hours being limited but they worked for us. The hours are during the daytime and with a required sign-in and security cameras, there is very little chance of anyone being hassled while in the facility - just a bit more security for someone older and perhaps isolated while visiting his or her unit. The staff provides a key to the unit's lock and keeps the key after one is finished using the unit - that works for me since it means one less key on the key chain. I know this may be quite a bit of praise for just a storage unit but like I said before - good service is hard to find these days, and why limit social media to just complaints. The good guys need to get some props too! read more

Pouch Self Storage has friendly staff and a great facility, but there are some nagging issues that prevent this from being a 5-star location. When I checked in for the first time, the staff were concerned that my items would not fit in the unit I had selected. They let me try putting some of my furniture into the unit to make sure it would fit before making me sign a contract. That is quality customer service. Pros: *Facility is in excellent condition *Staff are very friendly and helpful *Good security Cons: *The dimensions they give for their units are exaggerated. A 5' x 7' storage unit is closer to 4'9" x 6'9" *The rental agreement is terrible. You are NOT ALLOWED to store art, collectibles, heirlooms, or objects with sentimental value in the facility. You are not allowed to store more than $5000 worth of property without written permission *The rental agreement states at least 3 times that the owner is not responsible for any damage to or loss of your property due to negligence by the staff *It's very difficult to maneuver their dollies through the narrow corridors and doorways. I had trouble not banging into the walls around every turn *Hallways aren't wide enough to accommodate two dollies, meaning you can't go around people *When we first arrived, we had trouble entering one of the hallways because another customer had their unit open and it blocked the hallway door from opening read more

This was the easiest move I have ever made to store my things. They brought their truck to my location. We loaded it and he drove it to the storage property. So easy. Tulsi, Randi and Amber deserve a great review. They are very professional and attentive. I was amazed at how clean the place is. I am going to bring my shredding there too. I really appreciate the process that they made very easy for me. read more

Great place for storage is here at Pouch Storage. The service is awesome. They are always there to help you. Reasonable Priced too! I have been using the facility for over a year and there are no complaints here!! read more

Thank you, Varinder and Randy for a smooth transition to my storage unit. They were easy to talk to and very helpful to my needs.

Great place to if your in need of storage . Great service Tulsi and Amber were a big help in helping with pricing and unit size . Make sure you use the online coupon for $20 free of moving supplies and if you local in the area they have their own truck , you have go load and unload the truck but it is convient to not have to book your own truck. read more

wendy and tammy were great! super helpful people and a very clean bathroom too :) would definitely recommend

Outstanding service, inexpensive, convenient, and secure. The only reason I deducted a star was the lack of 24x7 access, which is something with which I've become accustomed and which is very useful for someone who works odd hours like me. Aside from that, this place can't be beat. read more

This place is great! Staff is great and super helpful. You should definitely get a unit here!