I appreciated! Thank you Tammy and Wendy for all you do. Great customer service. I recommend this place to all! read more

VK provided excellent customer service. He was very knowledgeable and was able to answer all my questions on the spot. I felt confident about using this location because of his service. Would recommend anyone to go there because of him. Tammy was also great when I used the truck to move in, also very knowledgeable/helpful. Gilbert drove the truck for me on move in day. He was extremely patient and provided excellent service. Thank you to the team! read more

Was just here this morning with tammy at opening 7am Really kind and helpful with all my questions and concerns. Great storage facility. Great staff member. read more

You don't need any more 5-star reviews... got tons. But it doesn't hurt to add, because it's so true! We came this morning to transfer to a smaller locker. Beverly is fabulous! She welcomes us every time as though she has been waiting JUST for us! Made the selection and transfer very easy and fast. It is a pleasure working with her and using this very safe and clean facility. Thank you, as always. read more

Needing space for a short term storage. Prices seem competitive and Gilbert was very efficient and helpful in getting started.

This place is so well managed. The security measures to access items is on point, and my property feels secure!

If you're looking for a place to store your belongings and not be worried about break-ins and infestations, I highly recommend Pouch. Their security systems and procedures that are set in place will give you the PEACE OF MIND that your stuff is safe. The units are clean, and the staff is friendly and professional. Beverly is the person who assisted me from my initial phone call to ultimately setting up my rental unit. She is an absolute pleasure to work with. Thank you so much, Beverly!! read more

It's nice to see a friendly smile every time I need to come into my storage unit. I have been renting for several years and Bev has always been helpful with any questions or concerns. Thank you Bev. read more

Very happy with the service that has been provided. They have a wonderful team here. The price is just right.

Facility and storages are very clean! Tamy and VK are awesome they're very welcoming and helpful.

Wendy is amazing!! She is always welcoming and willing to help me. She goes above and beyond to make sure I am happy with my storage unit. I'm glad I picked this location read more

tammy and wendy were great. All the storage is indoors. high security. great customer service. storage area clean. lease is month to month with option of auto pay. after 6 month mark, the price may go up by 10 bucks or so but 75 to 100 monthly for storage area is not bad at all. my favorite part is the truck and driver that will follow you to your house for free if you provide the labor so you dont have to transport it. you may have to move your stuff into truck and into storage but it takes the worry of renting a uhaul or finding a friend with a truck out of the question. awesomeeeee and convenient. they arent open 24 hours but there is a security guard that lives on site and it makes your things feel more secure. read more

This is a great storage facility. The surrounding residential area is very safe. The facility is clean. Beverly is very friendly and helpful. Great customer service. Definitely would recommend this facility. read more

This rating is just for the shredding service, but based on the great service, I suspect the storage and other services are very good, as well. My initial phone inquiry when I used their services a couple of years ago and today were both answered clearly. The process at the facility was very simple and I was immediately shown the secure bin for my shredding while the customer service gentleman started on the paperwork. The paperwork was easy to do and the price for the amount I was shredding was very reasonable and fair. Looking forward to continuing to do business with this well-run business read more

I was looking for a safe storage , was looking around yelp and decided on pouch self storage . VK was great and understanding and explained everything to me showed me two units and helped me decide which one to go with . Moving is a hassle and VK helped me ease the stress knowing my stuff was safe , thank you ! read more

Amazing help from Tammy and Wendy. They helped me get setup and have much faith and trust in my personal belongings here. The other reviews are what put me in the door to check out this place in the first place so I'd like to add my name to the list of other folks recommending this place read more

Vk and his assistant were extremely helpful in walking us through the process and how to use the storage unit. Utilizing your storage unit is very easy and the varying sizes of units available fit our moving needs perfectly. Would definitely recommend for good customer service and ease of use. read more

Pouch Self Storage is the best place to store in Tustin! As an intern that makes frequent trips here, I am always greeted by Wendy, Gilbert, and Tammy with smiles and amazing service. They even wrote a sweet article about the interns of Tustin and featured me and my partner. They truly care about everyone who stores at their facility and make my job a lot easier! read more

My husband and I have been using this storage facility for MANY years & we've always had excellent service! Wendy and VJ helped us find a larger unit on the 1st floor for a reasonable price. It was a smooth, quick and easy process...which hardly ever happens any more in customer service! We highly recommend using Tustin Pouch storage unit! read more

I applied for a storage unit online and was called within 20 minutes From the best customer service agent named Tammy. She was friendly, welcoming and very thorough explaining the services they offered and set up an appointment for me to meet her the next morning. She worked through all the paperwork, gave us a tour of the facility and answered all our questions. I thought Customer Service like this was a lost art, but Tammy made our experience great! Facility is very clean and conveniently located right off the 5 freeway. read more

Tammy and Wendy have been amazing. They know me by name and are always kind and friendly. Tammy knew I was looking for a different size unit so she called me as soon as a larger unit became available. Highly, highly recommend. Your stuff is safe here. read more

don't usually leave reviews, but this place was exceptional. It was clean and the people were very nice and helpful. Beverly and VK helped me and they were very pleasant. Beverly has a great smile and made me feel very welcomed. The prices were fair. Overall s very possitive experience.I highly recommend Pouch to anyone considering storage in the Tustin area. read more

Loved my experience at Pouch with Tammy and Wendy. I needed a small storage unit for one month. Pouch was close to the area I needed to stay within and the ladies made the rental process so easy. The large dollies and freight elevator made moving in and out easy. The unit was clean when I arrived and ready to move in. I would have liked a light in the unit but cell phone flashlight worked to see 8n the back corner. Highly recommend this pouch for great customer service, use of moving truck if you need help and good rates. read more

I was looking at several local storage places, and it was the Yelp reviews that put Pouch over the top for me. It's also the most conveniently-located facility, but I would have expanded my search if necessary - but it wasn't. Within 24 hours of inquiring on their website, Tammy called me to set up a visit. Right away, the staff made me feel at home. They were very friendly, and willing to work around my schedule to allow me use of their moving truck (at no cost). That's a very nice touch. The facility is clean, and the units are easily accessible. Glad I bought into the hype! read more

I love it here!!! Tammy and the rest of the staff are amazing! So helpful and beyond friendly. Their customer service is really unmatched. I highly recommend this storage for all your needs. I'm really glad I found this place read more

Tammy and Wendy are super awesome!!! They made the process super easy. This place feels super secure and safe. They have big carts for easy transport of stuff. Highly recommend. Can't reiterate enough how awesome Tammy and Wendy are too. read more

Tammy and Wendy are the greatest!!! Polite and knowledgeable they hand me my key in less than a minute from arrival and check-in!! Pouch Self Storage is clean and secure! Best storage place I've ever used... Convenient and close to home. I am in and out quickly and easily... read more

Great customer service . Amazing perks ! We used the "move me free" program . No extra fees to use the moving truck. Tammy Daniel and Amber are so welcoming and cheerful . The facility is clean and looks like it's the most secure in town. I would definitely recommend. read more

Pouch Self Storage - Tustin - Mover truck - Self Storage Near Me - Tustin, California

I have been keeping my stuff in this storage unit for a about a year now and every time i go in and need help or have a question the staff has been very helpful. There even was a time I had a question and the gentlemen who works there now who is very nice and did not know how to answer my question but He looked into it and the next time I went in he was able to give me a answer. That is someone who takes interest in their job....I really appreciated that. All I can say is keep up the good work guy's read more

The people at Pouch are wonderful! Our family has two units and Tami & Wendi are always friendly and helpful. We love the easy access to our units and the security on premises. Super secure. Highly recommend them! read more

I dealt with the manager, Kevin regarding an issue and I was not impressed. His customer service skills are lacking and he seemed unsure of how to fix the situation. He spoke ill of the employees which I thought was unprofessional. I am surprised that someone with that level of incompetence is the "manager". read more

Bitter sweet moving out today and Tammy in the office has been fantastic to work with this entire stay staff is always so friendly.

Loved every interaction with Tammy and Amber. They were friendly and informative and worked with what I needed, even making upgrading to a bigger storage unit the day of move in (guess I had more belongings than I had thought) very easy and painless. Would definitely recommend this business to family and friends that are looking for short term storage options. When I moved out, felt like I was leaving long time friends. And I noticed they know the first names of other clients as well, which is great. read more

This storage center is amazing!! Nice and clean environment. Great customer service as well! Vk, Wendy and Tammy are very sweet and helpful! I highly recommend this place!!!! read more

Amber, Tammy, Wendy are best gals ever, super helpful and always ready to assist! Best prices also!!

Great customer service. The customers are awesome too. Thanks a for being there for the community

Once again, visiting Pouch is a delight. The staff, Wendy and Gilbert, are more like good friends. I enjoy going there, the storage is easy to access and it's just a great place to go with GREAT people. I suggest everyone I've dealt with, Tami, Wendy and Gilbert, all need raises and extra vacation days. They all ROCK. read more

Another excellent experience with Tammy and Wendy. Friendly, knowledgeable, and pleasure to store with!! If you don't store her your missing out! read more

The employees that work here are always super sweet and friendly. The only bummer is if you have a unit upstairs there isn't an elevator that holds both you and your belongings. You have to place your things in the elevator but then walk up separately to get to the second floor. Idk seems complicated. I have a unit on the ground floor but pay a lil more. Other than that no complaints. Happy with their service. read more

What great customer service!! I was shopping around for a storage unit and they actually called me back and solved all my problems!! Tammy was so helpful and nice NOT PUSHY AT ALL. Their facility is imaculate, hours are convenient and centrally located. You can't ask for anything more! read more