Been going to this location for a decade, and this will be the last time I provide any opportunity…read morefor business. I scheduled a pickup (which they do for the business I'm employed under) for Monday at 9am- I checked with my concierge at 3pm that day and the porter had failed to pickup my car (day one missed). I called over to them and they'd informed me they had me down for a drop off (which I've literally never done in 10 years), whatever- I told them my car would be in the parking lot for pickup Tuesday at 9am. I get a notification on Tuesday at 12:41pm that the car had been picked up. I receive no verbal update until about 3pm when I'm told the car will be repaired and returned to me by end of business day. I got a second call about 30 minutes later informing me that was incorrect, and NOTHING had been performed on the car- they'd instead be returning it to the lot with NO SERVICE provided, but they need my car for a third day. Fine. My car is waiting in the lot at 7:30 Wednesday am and I CALL THEM specifically to inform the car is there, and I'm anticipating a pickup from them at 9am (to avoid a similar debacle to the previous day)- My concierge team calls me at 10:40 to let me know they just picked the car up. I was contacted today at 2pm for payment, no apologies until I addressed my concerns head on- to which I was met with a "I didn't want to tell you this, but we're super short staffed- I don't want to feed you excuses" blah blah blah. Chapin and Team- Customers DON'T CARE how busy you are. They care about how YOU MAKE THEM FEEL. And when you make me feel like I'm not a priority- I'm going to seek that feeling out elsewhere. All of this wait for A PAIR OF HEADLIGHTS and A SINGLE TIRE for a MOPAR/Domestic vehicle with a VERY common tire size no less.

Hello, to whom this may concern/ grab the attention of I have been taking my cars to McMahons for…read moreover 4 years now and the last two visits in 2024 that I've experienced were very unpleasant. My first unpleasant visit was in regards to me getting my brakes done. I dropped my car off before McMahon's opened (6:00am) to ensure they can get my vehicle in and completed when I got off work the same day at 4pm. I had to continuously keep calling and checking on my car to find out as I'm getting off work that my calipers were supposedly "glued" on and that they broke it trying to get one of the calipers off. This lead to them having to order me a new set of calipers which aren't cheap if I may note & I was told I had to pay for them even though the worker broke them/ caused the damage. I was very unpleased due to no communication was given throughout the work being done on my car. To add to that When they called to tell me that my calipers were broken due to them being "glued" on supposedly they then proceeded to tell me they would have to order me a new set of calipers which was said to be ordered and put on the first delivery truck for them to work on them and get my car back to me first thing tomorrow. I asked them to call me when they began working on my vehicle and again I got no call or update. I reached out to them on my lunch break (11:30) to then be told that they ordered the wrong calipers for my car which lead me to again being without my car for even longer and going into the weekend. Monday came around and still no update from McMahon's in regards to my car which lead me to have to call again on my lunch break due to the lack of communication on their end to pick up the phone and call me after they have had my car for 7 days now. Tuesday came around same thing no communication on their end I called on my lunch break to be told I still wouldn't be able to get my car back. Wednesday which is now the 9th day of them having my vehicle I finally got my car back. My second unpleasant experience came about with me needing my oil changed. I brought my car in first thing when I knew it would be slow (8am) they got my car in and got it done around 9am when getting my paperwork of the breakdown of what they did and what they found and etc they mentioned my wipers were not working which I thought was odd because I had just used them along with being told my brakes were bad when as stated above I just got them done by McMahon's not even a month ago.. I go out to my car to turn my wipers on to see what the issue was to find out that my wipers were perfectly fine along with going back inside to get a manger for her to see for herself that my wipers clearly worked. I called due to I was just still not understanding / in disbelief that someone doesn't know how to know if wiper blades work or how to work them when they're supposed to be the experts. when I called I was talking to a male associate who was said to be a service advisor and he continued to tell me how "every vehicle is different & that the associate might of pushed the wrong button" to then be told that they were entry leveled employees that aren't familiar with every make and model and not to be concerned with the information Put on my form. This is no excuse for having "entry level workers" handling my vehicle if they have no clue how to work windshield wipers or even have the ability to go get someone to validate if something was truly not working if they don't understand or know how to operate something. This just shows that they have a inexperienced team and no one there to take true accountability or that knows how to genuinely fix a issue due to I was told I would get a call back and never received it.

Dropped my baby corvette with them. Was astounded at the attention and communication. Great guys…read moregreat service great price. So happy with them.

Very communicative. They may not be the cheapest option, but you definitely get what you pay for…read more So glad to have found this local shop.

The requested service was replacing rusted out rear leaf spring shackles and hangar brackets in a…read moremid 2000s Ford truck. Over the phone, they provided two quotes, one with me providing the replacement parts and one with them providing the replacement parts. We set up an appointment, IIRC about 3 weeks from the date of the call, with me providing the parts. They completed the repairs the same day of the appointment. Upon picking up the truck, the price was what they quoted. The cost of the service was quite reasonable, compared to 2 other quotes from repair shops. They were recommended by George's Repair Shop who said they they could do the job but thought FWSS would be a better fit for this repair, especially regarding costs (which George's quote I found reasonable). So a thank you to George's for the referral and thank you to FWSS for doing what they said they'd do, just good business. It was nice to deal with Fort Wayne Spring Service. They were very friendly, and did everything they said they'd do, no hassles, no surprises, etc. I will definitely do business with them again if the opportunity arises.

I took my car to Michel Tires Plus to assess the issue with my rattling shock. Bad news; the tech…read moretold me they've only seen one other case like mine, where the stabilizer plate rusted out, and the shock had rattled loose. He said they told last case to have their car towed home, and buy a new car! Well, I drive out of there at took my car to Ft Wayne Spring on West Washington and they were very knowledgeable about the problem and were Very able to replace the broken plate, install a new shock/spring for under $300!!! Much cheaper than a new car!!

I like this shop better than Russ Moore because Summit Transmission was friendlier, cheaper, with…read morefaster service. For example: I saved $1,400 and my vehicle was ready in 4-5 days. Russ Moore wanted $5,500 and needed 2 weeks. The Chevy or GMC dealership wanted almost $10,000 for a Tahoe transmission and over 2 weeks. Wow

Fixed my transmission with in a reasonable time Transmission…read morewas leaking once I got it back and they took care of the problem no questions asked and no charge. Also gave me a free quote

Great people to work with. Had a quote from another repair shop that I had used along time ago but…read moreseemed really high. Went to RB and they did a quote for the same same things and was half of what other shop wanted. When your talking $700.00 versus $1400.00 and good referral why would you go somewhere else. Will tell everyone to go to RB. Thank You so much Dianna Amburgey

I took my custom station wagon to RB Auto for a problem with the power steering. They quickly…read morediagnosed the problem and fixed the problem for a great price!

amazing staff, got me in as soon as possible, kept me updated helped out a lot couldn't recommend a…read morebetter mechanic!

I took my daughters car in to have it checked for ABS error codes (that a local auto parts store…read moreid'ed with a scan) and to have TPM sensors replaced. Unfortunately, it appears the tech at the parts store cleared the error codes, so the ABS will remain until it triggers another error. The tire sensors were changed and the pricing was exactly what they said it would be. I will use this shop again for our other vehicles.

They did a nice job on my automobile. I would recommend this business, especially for any front end…read morework.

Fair and honest shop. I have had mine and my daughter's car repaired there while not cheap, not…read morethat any are, the work was well done and I had confidence it was done right. Brakes are the one thing you can't cut corners on. I would reccomend them to friends and family.