UPDATE: post job being done diy. I was charged $531 for a removal and replacement of "Remove…read moreDriver's Side Valve Cover -To Inspect & Take Photographs Of The Camshaft -for extended warranty company". The manifold gasket seems like it may have been new however they left the old intake manifold gaskets on that get unsealed when the valve cover is removed. Gaskets aren't meant to be reused. (black gasket is for the valve cover white gaskets are for the manifold).

I was a loyal customer for almost 2 years.  I value communication…read more I had an appointment on the Tuesday before the 4th of July for my 2009 Chevy Malibu because my engine light was on.  I dropped if off at 8:45 am and was told in 2-1/2 hours we should know the problem.  In short no one called.  Wednesday I called at 11:30 am and left a message, and at 4:50 pm I called and my call was dropped.  On Thursday morning I called them at 8:18 am and was told "our goal is to have an answer by this afternoon".  No one called, no one returned my calls, and no one answered my calls.  They were closing for the 4th of July holiday for 3 days and no one would get back to me.  They had my car for 3 whole workdays, and they had it for the 3 days they were closed.  When they opened on that Monday following the holiday weekend, I walked in their lobby at 8:45 am and took my car back with only their diagnostic.  I took my car to a different mechanic, and it only took 1-1/2 hours to get a written diagnostic and a plan to have repairs done to my car. I ask you....  What were they doing with my car for 3 workdays, and why did they not give me an option to have it back for the holiday weekend before their 3-day closure? Excuses of we are very busy, and we are having problems with the "WIFI" dropping our calls, just do not make for good customer confidence.

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

I recently brought my pickup to BOR to have my catalytic converters replaced. My check engine light…read morekept popping up for that issue. The staff at BOR were very receptive and responsive to my needs and arranged to replace my converters. Unfortunately, after all their hard work my check engine light came back. It turns out that when BOR discussed my repair options I opted for the cheap route and asked them to buy aftermarket converters. When I came back they found an exhaust leak and fixed that, and the light came back a second time I relented and asked them to get OEM converters. The OEM converters fixed the problem and my pickup is running great again! I have nothing but praise for how BOR worked with me, accommodated all my choices, and bent over backwards to help me get my truck working.

Better Off-Road? More Like Better Off Somewhere Else…read more I brought my 2002 Suburban Z71 to Better Off-Road with a clear, detailed diagnostic summary--11 specific issues, complete with history, symptoms, and codes. I gave them every benefit of the doubt. What I got in return was a $10,000 engine replacement estimate and a lazy guess. After eight full days of silence, they finally looked at the truck and performed a basic compression test. They found low readings on two cylinders and immediately recommended a full engine swap. No leak-down test. No spark plug inspection. No timing verification. Just a vague shrug and a five-figure solution. Here's the kicker: * They performed the wrong test first * Then charged again to do the right one * That's double billing for diagnostic failure A leak-down test is the industry standard when compression is low--it tells you why it's low. They didn't perform one until I hounded them. That's not oversight. That's negligence. When I finally arranged a tow to get it out of there on October 22, they refused to release the vehicle until I paid. Fair enough--but their phones were "offline for two days," yet their voicemail worked. Convenient. Then they charged me a 3% fee for using a Visa card. That's not standard. That's gouging. The technician who texted me couldn't write a coherent sentence. His diagnosis read like a fifth-grade book report. I wouldn't trust this shop to change a bicycle tire, let alone diagnose a complex engine issue. Bottom line: * They ignored a detailed diagnostic roadmap * They charged for incomplete diagnostics * They double-billed for doing it right * They stalled communication for eight days * They misrepresented fees * They showed zero professionalism I paid the bill because I honor my commitments. But they didn't honor theirs. I'll never go back--and I hope no one else does either. --David W. Klieman

B & B Auto Repair is simply fantastic. Paul (owner) and Patrick (Mechanic) were awesome in all…read moreregards. Paul sold B & B to Dustin. Luckily Dustin (owner) and Jim (Head mechanic) are continuing the tradition that Paul set. They do fantastic work and are completely honest. Everyone at now DC Auto Repair are fabulous to deal with including the two young ladies who work the front desk. DC Auto Repair has my highest highest recommendation.

I have been taking my 1992 Mazda, 2007 Odyssey, 2010 F-250 to Paul at B&B for years, at least 14…read more He has Always given me a fair price and fixed the problem each and every time. Now that his protege has taken over with Paul in semi to max retirement we will see how Dustin dose, he will be working on the F-250 for the very first problem I've had with it ie; blower motor as my immobility hampers me from carrying out the youtube/service manual repairs. Paul you will really be missed by us, you have been a blessing over the many years and we thank you for your upright service! Good luck Dustin, we expect nothing less from you!

So glad I found Kaiser's Garage. I was nervous about finding a reputable, reliable mechanic for…read moreForeign cars on the Island. I was able to get an appointment very quickly, they worked on my car immediately, have incredibly reasonable rates and I was on my way in less than an hour. Jason came across as genuine, concerned about the right repair for my new BMW, and eager to earn my trust. I will definitely return to Kaiser's for my next Service and repair, and if all goes like today, will quickly be a loyal client. Bravo!

I was traveling from Michigan ,needed service bad and stumbled upon this place by way of a…read morerecommendation from a local. As busy as he was, Jason got me in within a couple hours, got me squared away and back on the road! These kinds of places are gems whether you're in a bind or just need regular service. Jason is a veteran and an honest guy, He deserves all the stars he can get!

This place is fire! They always do a good job when need my car repairs or an oil change! Super…read moreprofessional!!! I always go back here great prices

I have come here in past for oil change. never an issue. In my most recent visit I was told I have…read morea moderate leak with water pump in my Toyota pick up. I should point out that I asked about the level of leakage, meaning was it small, large, etc? They said moderate. I was then further advised a diagnostic would be necessary to determine if repair or replacement was needed. I checked coolant levels later and they were normal. I took to Toyota dealer in Mt Vernon later and diagnostic revealed no issue whatsoever. Be aware before you repair.

They helped me add a new intake to my diesel Cummins along with tires and an "inspection" and they…read moredid solid work.

Derrick was very helpful in checking my battery free of charge. I went back for oil change and a…read moremajor repair because of his customer service kindness.

Jacks auto has always done good by me. Had an issue with my dome light but didnt have enough for…read morethe switch fix at the time so Jack fixed it anyway and let me pay it in 2 payments 2 weeks apart. Since I'd always paid my bill this was a huge deal for me. Thanks Jack. Lisa

I stored my car with them for half a year while deployed. It was very affordable and my car was…read morereturned in the same condition I left it in. I definitely recommend it for anyone looking for vehicle storage!