Customer service needs improvement. Your staff needs customer service training. Yesterday we went there and bought 2 neckties. The sales lady wearing a white blouse seems looking down at us as if we are not going to buy or we do do not look like we can afford your products. We felt so uncomfortable the whole time we were inside your store although we bought 2 neckties. The old lady at the cashier is very unfriendly. We just asked if the box of the necktie does not come with tissue paper, and she responded in a very unrespectful way. We only asked because these neckties will be given as gift. Maybe they were looking down at us because we are simply dressed, but we were already carrying 3 big bags of Burberry and a bag of Fendi. Just to let you know we don't intend to come back to any Prada store anymore! Tell your staffs not to look down on any customer and don't judge anyone by the way they look or dress. By the way, Burberry has the best customer service. It is so dissapointing to be belittle by your staffs. read more

Great location! Great customer service and great selection! This outlet by far has the most bag choice. The other have a few bags here and there but not as many as Prada. Also I liked that it was the same bags sold at the regular stores but 40% off with the exception of some with different handles. Out of all the outlets this one was the best in my opinion. read more

I had nothing but great customer service when I went. Jolene and all the employees were so sweet to me and made sure I was well taken care of. I only got a tote for about $850 for my school book bag but planning to get a purse and wallet next time I'm there! read more

Prada - Prada obsessed! My 2nd bag I've gotten - Shoe Stores Near Me - Cabazon, California

Jonathan was a great helper. Brought sizes out quickly and very helpful. His suggestions were spot on and he knew my style. I had a great experience! And the deals were awesome! read more

The customer service is so bad I purchased a handbag before a week and one days And employee she sell it for me she tell me this is the last but she has and I purchased because the story want to close and then I'm back to my home high not really like the colors and I'm back like a drive 01 hours to come in here and after that you tell me know we can return the spec for you and I feel so bad because I know the customer service I'm working with a jewelry and sometime if the customer feel upset we found A solution for the customer to make him come out happy and satisfied, but they were not understanding and spoke in a way that was not the professional way I feel so upset about Prada outlet read more

I purchased a makeup bag to give as a gift. I specifically asked the lady that checked me out if this was "real prada" and she reassured me that this was all returns from high end boutiques. That said i purchased with confidence. I was made to sign a 14 day return policy which i might add is ridiculous around christmas. When i went to wrap the gift i noticed the expensive makeup bag had no lining. This sparked suspicion so i purchased the exact same bag from Neiman Marcus and wouldn't you know the one from Neimans had a lining. This really upset me. I had been lied to. I called and spoke to a manager and he said the items at the outlet store were made only for the outlet store and they are different that what can be found in high end boutiques and Niemans. UGH. I asked if I could have a little more time to return it as I had been mislead at the time of purchase and the 14th day lands on 1/1/2019 and I'm so busy with Christmas and preparing for NYE. He said no I had to drive in before the deadline. So I drove in the 1 1/2 hours from Irvine and once there saw a 2 hour line to get in the store. (mind you there was at least 12-15 feet between each person inside the store) I asked to speak to the manager and explained the issue and he said too bad you have to get at the end of the line. I said well here take the bag, i'd rather lose the $118 spent on the makeup bag then stand an additional 2 hours in line to return it. He though both his hands up in the air and closed the door in my face!. I was incensed. i opened the door back up and through the bag back in his store. Stormed off and walked away. Moral of the story: 1. Prada at Cabazon is FAKE Prada only made for Cabazon. 2. The unreasonable return time period shows that management does not put the customer first. 3. The FAKE crowds they imagine to keep people waiting outside is nothing more than a FAKE Hype. 3. The management that would make someone stand in line for 2 hours to return an item that was purchased after having been lied to and who drove 1 1/2 hours is inept and clearly thinks PRADA is more important than those with money who prefer the real thing. Never waste your time to going there. read more

It only let literally less than 10 people in the store at once for no reason because the store footprint is HUGE! It really doesn't make sense. There are barely any shade to wait in line. Make sure you packed the same stuff as you would go on a hike or go to Disneyland. Otherwise you may suffer from dehydration, sunburn or heatstroke. Or make your appointment online 2 weeks ahead to avoid waiting. I was there before the store opened and I had to wait for one hour to get in. The merchandise are made for outlets, you can even find them in the regular Prada stores. They are made in China, India, Romania.... so you are paying less for less. Not really a bargain. read more

Poor and unorganized customer service, low quality selections. The outlet store functions as the cheap, knock off, Closeout flea market. No service, no luxury, no respect. read more

Excellent customer service. Our sales rep was extremely friendly and kind and allowed me to try on at least 4 pair of shoes and brought out each one. Was always there to offer help and aid, but not pressuring at all. Also she allowed us to look all around the rest of the store at ready to wear and handbags. I then chose one pair of sneakers and she went ahead and took to the front for us. At checkout, I had no wait, and the store was filled even! The lovely young man at the front was very quick but also attentive and gracious! I definitely will always return to this Prada store each time I come back, and is now my favorite store here, way better than Gucci! read more

So I come to the Desert Hills Premium Outlets to give it a whirl after hearing acclaim for it from friends. I came here from a long drive from Vegas and into a hurry towards Anaheim. Anyway, I came here because I really love designer names and just purchased something from the Gucci store and Coach Men's store. The Prada store is located farther away and I had little time on my hands to check this place out. I was basically power-walking to this store. So I simply walked into the store. I did not have anything in mind of something to buy, so I wasn't really expecting to purchase something. Upon entering, I felt a slight turn-off; the sales floor resembles somewhat of a retail Prada boutique. Having just purchased something from the Gucci store, I was immediately taken aback by its simplistic atmosphere (as if I was in Macy's or something of that nature). The Prada store has large video screens showing the Fashion Shows! Luckily I am not one who is easily intimidated, but the shopping experience is just more enjoyable when things are simple. The display of merchandise is real neat, kind of like the retail store; I then found the Men's section. There I found a real striking murse (aka man-purse). I fell in love with the look and the price. What really made me like this store was the sales associate I approached. She was really friendly and helpful. We actually began to break out in conversation. She then offered me an new bag from the stockroom rather than the one that had been sitting on the shelf. I appreciate that! My only worry is if the stock here is "made for the outlet", I am not the biggest fan of that. When I looked inside the inner tags said "made in Italy". A green light in my book. Don't come expecting to get a bag here for under $300, considering most Prada bags on average go for $1500 from what I've seen. Come with an open mind, a product to consider, and expect to pay a couple hundreds for something of great value. Now I have a great Prada murse that matches my Prada wallet. Check this place out! Prada fans WON"T be disappointed. P.S. murses are AWESOME, REAL men wear them! read more

Horrible Customer Service and poor management!!!!! After selecting a purse from the display, I noticed it was a little dusty. I politely asked a sales associate to check the inventory to see if a clean one was available. The sales associate, whose name tag was not visible, scoffed and rolled her eyes at my request. She stated that was the last purse of its kind available. While waiting in line to pay for the purse, I asked another sales associate, whose name tag read "Leticia," if she could check the inventory to see if a clean one was available. Leticia went to the back room and found one. That is the type of customer service I would have expected from the first sales associate to whom I spoke. The most troubling, humiliating and traumatic aspect of the experience was the treatment my husband and toddler son received. While I was waiting in line to purchase the purse, my three year old son was playing with my cellphone and took a picture. Although there are no signs prohibiting photography in the store, a security guard immediately escorted my son and husband out of the store. There was no warning. I believe the actions by the first sales associate and the security guard were due solely to my ethnicity and constitute violations of the Civil Rights Act of 1964, which states its purpose was to "Eliminate the unfairness, humiliation, and insult of racial discrimination in facilities which purport to serve the general public." I did not receive a call from them until a letter was written and read by corporate office 2months later and even then the store manager took for ever to call me back even when she was asked by the Store Director. Prada store worst customer service. read more

BE AWARE! The products they carry are not what you will find in regular stores and they are obviously not the same quality. I purchased a pair of ballet shoes with big bowknot on top and it fell off after 2 mos. leather edge bubbled all of a sudden and the shoes became impossible to wear. I called store and got the expected "no return or exchange" policy BS and I was asked for original receipt and then "we can discuss it". I didn't keep the original receipt because I didn't see it coming. I mean, who will expect a $200+ leather shoe from PRADA to fall apart within 2 mos. I don't plan to shop in this store in the future since I don't think they carry PRADA quality products. It is very disappointing and even seems dishonesty business. It sort of impaired my trust in this brand, too. read more

Waited an hour in line without moving, then we were told that they were on lunch. With at least 80 people waiting outside. Finally when they "opened" the line did not move at all. No one came out to apologize or anything. The security was inside in the nice warmth without so much as a peek outside. The Gucci line moved faster than this. Then when we went inside service was terrible and the store was disorganized. NOT WORTH IT AT ALL. They need new management and a better form of organization. read more

Purchased women's backpack with zipper outside pockets on 727/21 - called store today at Premium hills , Cabazon California where I purchased the item- I wanted to exchange with buckle pockets instead spoke with Bruce to make sure it is available due to 1 -1/2 hr drive - Bruce confirmed it was In stock and I mentioned to Bruce it's going to take me over an hour drive , he mentioned no worries come on over . When I arrived , there over 20 people in line and I asked Victor who is their Loss and prevention staff if they can make exceptions since I had called earlier and exchanged transaction will only take less than 5 minutes. I was denied and was told to go to end of line in an over 100 degrees weather - unfortunately I am a senior citizens with medications that will cause problem in extremely hot sun . This is my first time to shop at Prada and considering to start in a Prada Collection - I was told from my colleague that Prada's customer services exceeds beyond their expectations compared to other high end products. I left very disappointed and will no longer be a returning guest . I am not asking to be treated special , i was only asking for an exception since i had made contact prior to driving over . Bottom line is ...Prada has poor customer service !!! Sent from my iPhone read more

i dont know who the people who work here think they are. RUDE as HELL. I mean cmon, anyone who walks in there and is going to purchase something is going to be spending decent money, at least you can be semi helpful! sheesh! read more

Worst shopping experience at Prada/Miu Miu store ever. Staff were disorganized and checkout took forever. There were only two customers ahead of me and took me 30 mins to get to the cashier. Now the disgusting part -- they brought out the shoe I picked but the price tag was DIFFERENT! It was exactly the same pair I tried on (cuz it was the last pair in store) but $70 more. I had the manager checked the price, he confirmed the price is correct. SERIOUSLY??? This store just lost their integrity to customers! read more

If you shop here the sales told you that they will get you the NEW bag from the back make sure all the authenticity cards are there and nothing missing... I was given a NEW bag from the back room and the authenticity 2018 card is NOT there and Cindy the manager printed me another card without 2018 and this bag suppose to be a gift for family mamber she loves Prada and I didn't want her to think this is 2014 because the bag 1BA106 was issued previously and used bag! I am really disapointed. read more

This Prada outlet definitely wins the award for Most Obnoxious Store at Desert Premium Outlets. I knew it was a bad sign from the beginning when there was an actual "Bouncer-Guy", yes, I kid you not... a Bouncer monitoring the lines entering the store. What is this... some cheesy nightclub on the Vegas Strip??!! A lot of the best clothing was hanging high up... so you had to get a Sales Associate to retrieve it for you. There was a Latino saleslady who was quite nice (my single star goes to her). But the blond lady with the coiffed hair and too-bright lipstick... ugh. I could tell it took all her internal might to plaster on her fake smile to assist the customers. Bad Energy. The sales were eh. I'll definitely skip this Prada Circus next time... there are much better stores at Desert Premium--without the Fussy Micromanagement. read more

I make it a point to come here when in Southern California. Since it is an outlet store you never know what you are going to find. Sometimes I find one-off garments that look like they came off the runway. Sometimes I find nothing to buy.. but that is OK as just seeing the stunning garments is a treat. It's best NOT to go on weekends as its' packed and although they have a lot of staff in their store, it's never enough. I go on weekdays and even more, the best time to go is when it's raining!! No one is shopping at Cabazon at all then! I am really impressed by Bonnye the salesperson who has been there over the years. She will help you in finding extra sizes when you are in the changing room and has a lot of knowledge about the company and garments. I have seen her over the years and always ask her for help. So glad that she continues to work there!! In the past I have found really great deals and greater mark downs but since 2020 I haven't seen the great deals I have seen in the past. Not sure if I am not coming the 'right' time of year. read more

I took a friend from overseas to outlet for Black Friday shopping. We came to Prada store and purchasing a sale jacket $2000 and on sale for $900 plus tax , total came out $1025. My friend is using foreign credit card to purchase and credit card company ask to verify the purchase. When we tried to ask store to use their phone to call verify and store manager declined the request. Her attitude was pretty rude and not willing to help. All the other high end store we visited before and was able to call for us. The employee and store manager is rude , I do not recommend people to use foreign credit card here. Thumbs down !!!!! read more

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Wow, I could NOT understand the reviews for this place. Then I noticed they were both by men. OK, I'll give you both the benefit of the doubt -- maybe the men's section sucks. But I wouldn't know because I'm busy spending hours dropping my credit cards in the women's section. The purse and shoe section is To. Die. For. I almost always leave here with at LEAST one pair of amazing shoes...usually more like three pairs...and almost always at half price or less. You Prada fans know that it is VERY difficult to find current season, cute Prada shoes at this price. Maybe you can get an ugly pair from 2 seasons ago at DSW. But this? This is heaven. Flats, heels, anything you want from this season or recent last season at way lower prices. It's amazing. Then there are the purses. My God, the purses. They're less discounted, but still quite respectably priced, for Prada and/or Miu Miu. They're arranged like an art installation. So are the shoes. I could stare at them forever. Yes, Prada does size things small. That's what they do. They're couture. It sucks, but they're hardly the only design house to do this. I'm 5'10 and reasonably thin, and I have to buy a 44, which is at the bigger end, but I suck it up and do it, because the clothes always make me look so fabulous. It would be nice if we could change the whole couture industry and get more equitable sizing, but that's an undertaking for another person. Again, I will be too busy looking at fabulous shoes. One final great thing about the Prada outlet...their sales associates are not snobby or rude. At the regular Prada boutiques, I often catch the SA's sizing up my jewelry and my shoes to try to gage whether I am a "serious buyer," or chatting with eachother and too busy to hep the likes of me if I am in jeans. Not here. Very friendly people who are willing to help you look fabulous and indulge your thrill in the discounts. So, true Prada fanatics...go forth and enjoy Space in Desert Hills. This one is even better than the one in NYC, in my opinion. read more

They don't have much going on here merchandise wise. They have decent service but sadly, nothing in the store tickled my fancy. I'm not a fan of their casual shoe design. It is definitely not my style. To the demanding people who gave this place a one star review: Please check your spelling and grammar. You remind me of the dumb and demanding kids back in high school. read more

Long, long lines with very few staff at cash registers. The lines seeming get wider with many people and families line jumping, rather than getting longer. Better organization is needed for this shop. Customers, such as myself, are certainly left feeling unserved and underwhelmed, while still paying very extravagant prices for the high-end luxury goods. Be warned, I knocked what would have been a 5-star review to a 3-star because while folks wait in the extraordinarily long queues, Prada staff are asking customers to fill out 'mailing list' questionnaires, collecting PII information from unsuspecting customers. This personally identifiable information and data can then be used to sell to marketing companies for targeting and reuse. There are no incentives provided to customers who are volunteering to share their personal information including full name, mailing address, birthday, phone number... read more

Placed order over the phone. The sales associate that assisted me with checking if item was available in store was clearly in a rush. Once she confirmed item was in stock I was immediately transferred to cashier to complete purchase. I asked the cashier questions about specifics of bag just to make sure it was the correct item before completing phone order. The cashier seemed annoyed that I was asking questions and replied with snark remark, "The sales associate would not steer you in the wrong direction, she knows what she's doing". Well the sales associate was very short with me and never allowed me to ask questions that's why I was asking cashier. She took my payment information and continued talking over me and cutting me off while I was proving information. Nevertheless I kept my cool because I was just so happy they had item in stock that I've been waiting to get my hands on. Today I looked at my credit card activity and they cancelled my order without notifying me. Thanks for the crappy customer service Prada Outlet. I see how much you "value" your consumers. I will take my business elsewhere. Ciao read more

Clean store. Friendly employees. Great selection! Sales on top of the sales! Got my honey A purse. I hope she likes it.

A few rude associates that forget that their job is to serve people, but the ones that are polite and friendly are great to work with. Bought a few items from here and the lady and man that helped me separately were both very polite and extremely friendly. It's a shame that a few uppity sales people ruin it for other people. You can expect to get around 25%-50% off here for certain items. Quite a good selection but shoes definitely sell quick so sizes can be limited. read more

Unfortunately we were not impressed with the selection of merchandise here. The purse selection was really sad. The prices were more than what I would expect for an outlet. We were not impressed. read more

Sadly Prada and so many other European houses are selling off their brand by offering items not made in Italy (instead made in China, Romania, etc.) at slightly discounted but still very high prices. This won't end well (look for Prada at Target in 10 years), but is probably working wonders for their books short term. read more

It's still really expensive, maybe it's me but why are the clothes so small?? And I made sure I was in the men's section! I am 6' 190 and couldn't fit into a size large shirt, my shoulders wouldn't even fit after i put my left arm in. After the second try with a XL I figured they think I'm a gorilla so I said the hell with it. Are all Italian men 5'4'' and weight 120lbs?? 378 bucks for a black v-neck in an ordinary wool?? read more

The new location looks awesome. Never had a problem shopping here. It's normally really busy here since they have tons of items. read more

Prada - Women section - Shoe Stores Near Me - Cabazon, California

Good customer service but you need to pay attention. When you check dust bag of shoes is present .After you pay you need to check and pay attention, dust bag will disappear. I just figured when i got home. Dust bag disappear. Check before you leave read more

2002 is calling. It wants its strappy sandals back. If you want to dress for success in year 2000, Space is the place to go. It's all Prada and Miu Miu, all the time. Just not this particular time. 2007. But you can get it for half price....so the basic mens shirt is now only $250. Yippee! (Note sarcastic-tinged Yippee!) I probably get lucky there once every five visits. Not a great hit rate, but that's what you get for dragging your sorry cheap ass to an outlet in the middle of the desert. Hello! read more

Very friendly and helpful staff. Got what I needed quickly for my sister's wedding :)

WORST Prada store I've ever been to. The sales associates are rude and not helpful whatsoever. Sales associates and manager have a sense of ownership although they do not WHATSOEVER own the store or the brand! They profile and are racist and immature whispering comments to each other. These people are a disgrace to the brand. I went in to exchange a pair of loafers for a larger size and one lady handed me off to another gentleman once she noticed I was already carrying a Prada bag. My shoe came and I was ready for my exchange however still shopping around until the same lady returned with another lady asking to see my receipt. So embarrassing and harassing I told them I was just in there last week and I'm well aware of what the return/exchange policy is. One of them rudely interrupted me and insisted they needed to check the receipt with some bullshit excuse as to why. I decided to just return the damn shoes. The sales reps do act like they own the brand it's disgusting. I waited forever for the manager after already waiting in line. He didn't care whatsoever was even more rude. These people forget what customer service is. We are the customers... you're there to serve so do your job and get yours heads out of your asses. Have some respect, at the end of the day the customers pay your commission. Harassing them isn't the way to go. Definitely not spending my money there. Garbage. read more

Love this store!!! You can buy a pair of heels,a wallet and a handbag for the full priced of an in season handbag at a Prada boutique. So what if there last seasons,It's still Prada and not a factory line. The few cons i ran into: In the shoe area you have to beg for help. It took me raising my voice to a SA to get his attention. I can't speak for all of the SA but the one i had was rude. He rolled his eyes at me and dragged his feet helping me. But when he was in the back looking for my size. Another SA started to help me and she got the sale credit. Very poor selection of shoe sizes but can't bitch too much. After all it is a outlet store and you're saving at least 60 percent on full price on most shoes. read more

My family and I will never step foot in this store again. We walked in and weren't even greeted by staff. Weird looks and an eerie, uncomfortable feeling came over us all. The male manager followed us all around the store and watched us as if we were going to steal something. The blatant discrimation was absolutely ridiculous and unprofessional. read more

Horrible service from fernanda. Definitely could use some additional training and development. Not the way you should we represented... outlet or not! read more

I've been here a few times and made some great purchases. It is a huge store with a very nice selection. Customer service has been good as well. read more

Shopping experience was not great. There was not enough personnel so employees just handed you the item you were interested and did not provide any info-no price, no details, no model info. They try to sell me a display item claiming that it was the last one which was a lie. Purchased a black purse and I'm not too pleased with quality of purse it looks like my moms cheap purse. I totally regret the purchase. I own a Sienna LV and the shopping experience between both competitors are night and day. read more

All the workers at this store look down upon shoppers. I hate the security guard and the slow turtles who work on the register. This store needs management training and restructuring. read more