My sump pump failed during the recent heavy rain event. I was not aware of the standing water in…read morethe basement until the weekend--when the water heater failed due to the flooding. I called a couple of plumbers that were 24-7. Bryan at Legacy returned my call (the only one) within the hour and was able to find time to look at the situation and advise me--no charge. He couldn't get to the job soon enough (good plumbers are very busy these days), but looked at and approved the drain work of my handyman friend and suggested that if my friend could do the work sooner, i should go ahead with him. I appreciate Bryan's knowledge (son of a plumber) and his empathy for the difficulty of life without hot running water...As a woman managing home maintenance, I really appreciate contractors who communicate well and don't take advantage of customers. I would definitely call Legacy again.

Horrible customer service when you call and the owner of the company in process of talking to you…read moreintentionally hangs up on you when you're trying to discuss a job that is likely 5k and have an additional job on a 5600 sq foot house... goes to show there truly is no "service" in the service industries anymore at least not with legacy plumbing!

Before listing my property on the market, I hired David to help out with the remodeling. He was…read morecontracted to install backsplash & floor tiling for the kitchen & bathroom. David also was tasked to replace the tub/shower and reconnect the plumbing for the kitchen & bathroom. Overall, David did an excellent job. He conveyed utmost professionalism and clear communication the entire duration. David's price was very fair and he was able to complete everything on schedule. Furthermore, David patched up a wall for free. If you are looking for a knowledgeable & honest contractor, I highly recommend giving him a try.

We had the misfortune of dealing with Tim who left us hanging while waIting for an estimate; he did…read more not respond to calls or text messages, so he lost that $5000 job. When discussing the possibility of completing handyman work, he indicated that he was NOT interested. Do not count on TIM, I you have the misfortune of meeting him.

This company is overpriced and has poor service. I called with a leak and was told services would…read morehappen today in the early afternoon. I called back around 2PM when i had not heard anything as was told to call back at 4:00PM. I asked is there a reason with technology and the way things are if they could not get a better answer for me as far as an ETA or rescheduling time rather than waiting and checking back. I was told oh they could come but after hours and I would be charged for their lack of efficiency. If you have any other option please choose it and not this company. Roto rooter is better and way more fair than this compnay is.

Our drain basins filled up the last few days with an atmospheric river onslot. My usual company…read morethat I have used in the past was unable to get to me for over a week. The Plumbing And Drain Company answered the phone right away, and Spencer The dispatcher, lined me up with a technician the following day. Brady, our technician, worked diligently in the rain for hours to clear the connecting catch basins and make sure that everything was flowing properly before finalizing the work. The cost was fair and the technician was professional, friendly and hard-working. This will be our go to plumbing company from now on.

Do not use 2 sons Plumbing. This company and its employees are terrible. They do not know what they…read moreare doing. Two weeks on a plumbing job that should have only taken 2 maybe 4 days at most. for over a week now more than 7 days they bring in 4 and more of their trucks and vans blocking driveways. When asked how long it going to take them to finish the job. They just smile at you and say nothing. Plus they are RUDE.! They act they they just do not care. That is why I'm posting this.

My Heat pump HVAC system that was only a year old quit pumping AC on a really HOT day with holidays…read morecoming! The original installer was no longer around and it turned out they had made some mistakes in the installation causing the breakage of a part due to water and dust in the coolant because there was no filter dry installed. It was not an easy thing to find because it looked just fine at first. I had 2 other companies over to try and fix it but they could not find what was wrong and more or less abandoned me. Then I found 2 sons and I am so glad I did. 2 SONS sent Steven over and he really knows heat pumps. He went through the entire system very carefully and finally found the problem.....which he fixed beautifully. He went above and beyond helping me and trying not to cost me too much money. I can't thank him enough. And Debbie in the office was so helpful too. When she knew I couldn't take the heat due to a stroke, she made sure I got help right away. A big thank you to 2 Sons! Great company!

We had overflowing toilets and backups in our sinks and shower…read more Contacted Empire Plumbing: said he would be out the same day, afternoon. As it got later in the afternoon I sent two text messages for an ETA, both were ignored. At 8pm I received a text letting me know they would be out the next day in the morning. Arrived the next day at 3pm, no apology for not showing up the day before or earlier in the day. Not reliable. Certainly not reassuring when water is shut off in your house. Dave was able to diagnose the problem immediately. He worked on the problem for 1 hour then went to the store for a couple parts (took about 30 minutes). Came back and finished up the project in less than 15 minutes. He arrived at 3pm and left at 5pm (this includes shopping and waiting for my husband to find tools they did not bring). Charge was $700, for 1.5 hours of work, plus shopping and travel time. Yes, two people showed up however only one did the work.

Empire plumbing was very helpful, affordable, and friendly. Whitney was quick to respond and very…read morepolite. Will make sure to use them again if I ever need them!

I have used Spartan Plumbing for years, and they have always been reliable, reasonably priced, and…read morehighly knowledgeable. Enrique recently came to my home and demonstrated excellent communication, professionalism, and expertise in addressing my plumbing issues. He took the time to explain everything clearly, was thorough in his work, and treated me with kindness and respect throughout the process. I highly recommend Spartan Plumbing, and if you have the opportunity, ask for Enrique. You won't be disappointed.

UPDATE: I believe it is important to update my original…read morereview based on the company's response to my concerns. After I posted my review, Jeff, the manager, personally contacted me regarding my experience. He was kind, professional, and genuinely apologetic about how my service call was handled. Jeff explained that company policy requires customers to be informed of service charges before any work is performed and acknowledged that this did not happen in my case. He stated that he addressed the matter with the employee involved to help ensure it does not happen again. Most importantly, Jeff took immediate steps to make the situation right and offered me a full refund. I have since checked my credit card account and the refund is currently pending. While I was extremely disappointed and frustrated by my initial experience, I am equally impressed by the company's willingness to take responsibility, listen to a customer complaint, and take corrective action. Mistakes can happen in any business, but how a company responds to those mistakes speaks volumes about its character. I appreciate Jeff's professionalism and commitment to customer service. Based on the way this matter was resolved, I do not believe the company intends to take advantage of its customers, and I am grateful for their efforts to rectify the situation. Original: They were quick to respond to my request for service. However, the pricing was, in my opinion, unreasonable and bordering on unethical for less than five minutes of work. The technician used a high-powered snake to unclog a toilet and charged nearly $400 for the service. When I called, I was only informed of a $50 service call fee that would be applied toward any work performed. No one provided an estimate or discussed the potential cost of a simple toilet clog before the work was completed. The technician arrived, assessed the problem, fixed it within minutes, and then left briefly before returning with a tablet showing a bill for almost $400. I was genuinely shocked. Had I been informed of the cost beforehand, I would have had the opportunity to make an informed decision. I feel taken advantage of and believe the pricing was excessive for the service provided. Unfortunately, my lack of knowledge about plumbing costs came at a high price. I will be filing a complaint with the Better Business Bureau and sharing my experience so that other consumers can make informed decisions before agreeing to service.

Our water main broke. They were the only company to not require a deposit to come out and give an…read moreestimate. They were efficient and done before the estimated time! Jeff and Christian were awesome! They showed up when they said they would and actually worked a full day. They went above and beyond! We will defenatley use them again for our plumbing needs!

Tony started the project, and it was looking great, but then he disappeared. His "assistants"…read morecompleted the job, a week later, and I was shocked by the poor quality of work; some of the work was not even completed. I called Tony, and he assured me that he would personally resolve the issue; well, it's been over a year, and he has yet to return any of my numerous calls. I'm beginning to worry, and I have considered filing a missing person report ;-). Tony does great work, as evidenced by the positive reviews; however, he seems to be overwhelmed with projects, and he has hired people that seemingly aren't concerned with doing quality work. Tony seems like a nice guy, and I always try to support small businesses, but, my experience with him has been frustrating, and a waste of time and money :(.

I needed to have two shower doors installed for two restrooms and had contacted them with the links…read morefor the two products that needs to be installed. I got a quote, confirmed the quote was for two shower doors and then scheduled an appointment with them. On the day of the appointment, they were suppose to meet in the morning. I didn't hear from them and then started following up via text to see when the ETA was. The ETA kept getting pushed back further and further until late afternoon (4/5pm). I literally waited at home all day to get these shower doors installed. I didn't leave the house as I didn't want to miss them. Upon their arrival I come to find that they quoted for only one door. I had mentioned (very nicely) that I had sent direct links to two shower doors and even had it labeled as Shower Door 1 .... Shower Door 2 and confirmed numerous times install was for 2 doors for 2 showers. In the end they ended up not doing the job because they wanted to double the cost on me. This was extremely frustrating, unprofessional, and an absolute waste of time for me and them to come out to my job site.