Very good. Super quick and great customer service. They always take care of my truck when I bring it in.

MUST READ! SCAMMERS! While this auto shop has great reviews and is loved by many people, I would be extremely cautious if you choose this establishment. Make sure to do your research. I have taken two cars into this auto shop on separate occasions. In my first experience, my check engine light lit up and after doing some research online, I decided to take my car into this shop to get it looked at. I took my car to the shop in the morning and about an hour later they gave me a call. They told me that I had a bad transmission (reasonable since it was my grandmas old car) and that I had two options: 1) Keep using the car until it completely died and then replace the transmission with a new one, or 2) Replace the transmission right away. Since I purchased the car for cheap from family, I decided to make the expensive call and replace the transmission right away to avoid future problems. They charged me a couple of grand to replace the part and I was on my way. About a month later, the car began having trouble AGAIN and the check engine light lit up AGAIN. During this time, I was down in Los Angeles and decided to take my car into my mechanic who I used to go to before I moved to the Bay Area. After looking at the car, he told me that many of the cylinders were cracked, they had been cracked for some time, and that the engine would need to be replaced. Considering that I just replaced my transmission, I didn't feel the need to make another costly repair on the engine and decided to sell the car for parts. Did Precise Auto Repair know about my cracked cylinders and not tell me? Did they want to wait for me come back to them and make another expensive purchase? Was it my engine the whole time that was bad and not my transmission?? It only gets worse... NOW THIS IS WHERE IT GETS BAD In my second experience, (new car) the normal car check up light lit up and I went back to Precise Auto Repair to get my car looked at. I dropped my car off in the morning and about an hour later they gave me a call. They told me that once again, I had a bad transmission and that it needed to be replaced. (Sound Familiar???) They gave me two options: 1) Keep running the car until the transmission failed and then get it replaced, or 2) Replace the transmission right away. ARE YOU SERIOUS?? I don't know if they remembered me and thought they could pull the same trick on me and get me to spend thousands of $$$ for what was possibly a faulty transmission or they just thought I was another young individual who knew nothing about cars. Anyways, I told them I would keep using the car and didn't want to pay for a new transmission. I went and picked up my car and they didn't even charge me for looking at it, or forgot to charge me, or didn't want to have me on their record in case I decided to call them out for SCAMMING, who really knows. I took my car into another auto shop (Precision Techniques) and asked them to look at my car. They said that nothing was wrong with the transmission or engine. All that was wrong was a bulb socket was melted and had to be replaced. They did a full inspection and recommended a brake flush and that was it. PRECISE AUTO REPAIR WILL TRY TO SCAM YOU! If they realize you know very little about cars and are willing to pay whatever to get your car fixed, they will tell you anything to get you to purchase parts and labor and pay them $ (even show you the part). If you do currently use them as your mechanic, I recommend taking your car to them and seeing what they say is wrong with your car, then taking your car to another auto shop and compare. You may have been getting scammed for years! Edit: Since Precise Auto Repair diagnosed my transmission to fail in two weeks, it has been two and a half months and my car is running great! (I drive from San Jose to San Mateo and back for work 5 days a week) 2nd Edit: As you can see from the photo, I was a real customer back in December of 2013. I suggest you do more research before you call me out for being a liar. Yes, you did show me what was wrong with the transmission and that it needed to be replaced. That is not the issue I am presenting here. The issue I am presenting is the story with my second car. While I do not have physical proof that your advice for my second car was to replace the transmission, (I could look up phone records, but is not worth the time proving my point to someone who won't even look back as far as 2013 in their records) it's awfully suspicious that you recommended the same treatment for both of my cars. You recommended that I purchase a new transmission. Another auto shop said nothing was wrong with the part. You recommended that it had 2 weeks of life. It has been 2 and a half months and it's running smoothly! Also, read more carefully. I stated a "normal car check up light lit up" in my second experience, not a "CHECK ENGINE LIGHT" as you stated in your response. Your business incompetence is embarrassing... Good luck with your shop! read more

Precise Auto Repair - Hello Tom, Thank you for the response. Please read the 2nd edit. - Auto Repair Near Me - Santa Clara, California

Great service! Very honest people and Tom made sure walk me through what repairs were necessary and why. Did not try to up sell me like most places try to. Overall, very happy with my experience and price. Will definitely be coming back here for any future service/repairs. read more

Awesome work by these guys, genuine guys and they don't charge very high, It's kind of difficult to get guys in this industry to whom you can trust blindly, I have taken my car here couple of times and every time they did superb job in given time and charges were very nominal. Tom, who is manager and also technician knows lot about every kind of Car, he explains about issues and then quote genuine changes, if he found some issue later, he always call and confirm first and then work on issues, always deliver on time and give warranty on his work. I have recommended them to all my friends, keep doing good work guys! read more

This place is AWESOME. I've even moved further away from the location and would rather drive over than find a new mechanic shop. After my car's free maintenance package expired, I turned to Yelp to find an affordable spot. Called these guys early in the week and was told no appointment needed--just aim to come in early on Saturday before they got busy. Showed up early and they took a look at my car. I needed a bunch of stuff including tires on my 328i--total was $1200. They felt bad about the large lump sum and offered to break out the services into multiple visits (I declined, but appreciated their thoughtfulness). Five stars for honesty, quality work, and for fast and friendly service! read more

Fantastic service as usual. My car was due for major service. Tom and Viet got my car back into shape for a fraction of the cost. Subaru would have charged me an arm and a leg for the same amount of work. Bonus, Tom even checked all of the fluids and topped everything off. read more

I was buying a used car, took a couple to Tom and Viet for inspection, they are honest and precise to check the car, let me know which part had been replaced or might have run into accident, also give reasonable price and time on certain parts needed to replace. They don't push for any sales, just do the honest work. I bought one car at the end and very happy with their service. read more

Work done right, done on time and for the best price in the area. What more could you ask for? Also right next to work. Couldn't be easier. read more

The warranty on my Mini Cooper just ended and my co-workers highly recommended using Precise Auto Repair. I am now also highly recommending Precise. Old school honestly and service. I will now be taking both of our cars there for their future service needs. read more

Honest, reliable and quick! These guys are the best mechanics I've dealt with. They show me the parts (if required) needing to be replaced and have always turned around my Civic in a day or less. They make good, honest recommendations for further work based on what they see but don't ever push or make you feel pressured to do not-immediately necessary work. They don't charge you out the wazoo for parts or labor either! I have, and will continue, to refer friends and family here for auto repair needs. read more

I wish Yelp had platinum stars to award, because without a doubt I would rate Tom, Viet, and the crew at Precise Auto Repair with 5! I have been coming to Precise Auto Repair for almost three years now and the "boys" never fail to impress me. I was tired of being just a number at the dealership, not to speak of feeling ripped-off each time I got my jacked up bill from the dealership. My father was a master electrical mechanic for Mercedes Benz, so I know enough about the basics to know if I'm getting BS or not when I go in for a service. Tom and Viet offer excellent customer service, and never make me feel stupid when I ask questions, or need something explained to me (as a woman that is very important to me). They are honest, and will tell you exactly what needs to be repaired. They understand people are on a budget and will offer guidance on what is most critical to repair and what can wait a bit. Electrical problems are usually tricky to resolve. I twice had electrical issues, once with the rear AC blower in my Sienna, and then another time with the power sliding door. Precise efficiently troubleshot and fixed the problems without me having to take out a second mortgage on my house which would have been the case at the dealer! Tom has kindly checked out two used vehicles for me on very short notice, offering me the added sense of security knowing they have given them their stamp of approval. I have not hesitated to refer many people here, all satisfied customers, including my own little German mother who is very fussy about her Benz! If you are looking for excellent mechanics, personalized service, honesty, and integrity, you will find it at Precise Auto Repair. read more

I needed to change by brake pads on front, i constantly heard squeaking noise from my brakes. So, Viet and Tom polished rotors and changed pads. Since i was there, i changed my oil, and transmission fluid and air filter(was really dirty). After they changed brake pads, Tom did a test drive to check everything is ok. They also warned me that i need to change one of the tires, and showed that it was quite bad, so they put good tires from rear to front. So, finally, front side brake pads and polishing rotors+oil change+transmission fluid change+air filter costed me $250. I find it very reasonable. And as all people who left reviews i have the same opinion, they are honest guys. I highly recommend them to everyone. read more

Had come here when I experienced issues with my brake pads. Spoke to Tom who was very patient and listened to everything on the phone call and agreed to change the front brake pads and turn rotors and also check the rear brakes for cheap price. The shop opens at 8:00 am which is convenient for people who work because you could drop the car off in the morning before work. When I went to drop off and pick up my car, he also explained a few things about brake pads (very useful for a first-time car owner !). Will definitely be going there for any car issues !! read more

An amazing auto shop :) I found this place on yelp and must admit, it is all that people rave about and more. They are flexible and know exactly what they're talking about. They won't recommend things that aren't needed. They take great care of their customers and are very knowledgeable. They do a great new car inspection and they're prompt on repairs. Thank you Tom and Viet for all the help! read more

I love Tom & Viet, these guys are awesome. My brother first introduced me to Precise Auto Care back when it was on Lafayette a few years ago, and when they moved to Precise Auto Repair, I followed them. As a woman who often goes to car shops alone, its difficult to find honest repairmen who are not trying to fool me into paying more money. I've trusted Tom with my car, and have gone to him for almost every service imaginable. Their honesty is a huge perk, but their customer service is even better. Tom always greets me by name and even asks about my brother. Once I came in for an oil change and told Viet about a loose flap underneath my car. Viet replaced the oil at regular cost and fixed the flap for FREE. Another time I had one headlight and one taillight out. They changed the bulbs and didn't charge labor. As someone who has gone to Kragen and changed car bulbs myself, I knew what the true cost of a bulb was, and I knew that they really were fixing it for free. As a result of their fab service, I've reccomended about 4 friends to Precise Auto Repair and they are now regulars, just as I am. The only thing I would note is, it is a bit difficult to find their shop. They have purposely stationed big banner/flags out on the driveway so you can see the shop. Look for those flags, or you will miss the shop completely! read more

This shop is awesome! I've had Civic worked on by Tom twice. Once for a timing belt and water pump replacement. And another time for an alternator and a horde of random rattles and old car issues. Both times he did the work super fast(1 day turnaround) and for a great price. It's a great shop and I'll always take my family's cars there to get them worked on. read more

Outstanding service, trustworthy, no-bull maintenance guys. I've been coming to Tom and Viet since moving to Santa Clara 3 years ago, and won't go anywhere else. Love the new huge, clean location. They always scout and offer the best price on parts, give me the down and dirty on what absolutely needs to get done and what can wait. Always done when they say they'll be done, always willing to take a quick look or listen, and no unnecessary charges. You can't ask for better. read more

I found out about Precise Auto Repair through Yelp. I brought my car in this past Saturday morning to have my brakes looked at, as the steering wheel was shaking everytime I hit the brakes on my Corolla. Tom and Viet were extremely helpful and knowledgeable in diagnosing the problem (bad rotors). I was given a fair quote of $150 to have the rotors grinded down and brake pads replaced. They got me in and out in a very reasonable 2 hours. Overall, it was a very smooth experience and I will be bringing my car in for all my future maintenance as they are open on Saturdays also. read more

The best auto service I've had experience with. They will do everything you, fast and with an amazing labor quality. They never do unnecessary work. Prices are really affordable. In fact, they even do small things like bulb replacement for free! My personal experience. I have an Audi A3, and I always do oil work and service checkups at Precise Auto Repair; no any problems ever. Once I needed a brake check (after a two week parking I had a feeling they don't work as they should). The Precise guys took a test drive, and advised NOT to replace anything as I initially wanted, except the brake liquid. They did that, very cheaply, and the brakes work awesome after that. I had a flat tire once. The guys ordered four tires and replaced them the same day, and also they replaced a bulb for free. Most recently, my car started making terrible squeaking noises. Turned out, a rock stuck in a brake pad. So they did the work for free withing an hour, because I needed the car soon. Amazing. Also they checked and fixed minor engine issues, fast and cheap. I can't be happier. Five stars. Thank you guys! read more

GOOD: * PROFESSIONAL PHONE INTERACTION: Initially spoke with Son. Very courteous and professional. He was patient with my questions. He called back with a quote within the time he said he would call. * CONVENIENT LOCATION: Near work and home. * QUALITY SERVICE: Dropped off my car for a 30K service. Spoke with another person Tom. He said he would call to update me on the status of my car, and he did. He indicated that all was good with my car, except that he strongly recommended that the oil pan be checked out by the dealer in case it is still covered under warranty. He called me again to let me know when my car was ready for pickup. * SHUTTLE SERVICE: Provided after car drop-off. * COMPETITIVE PRICE: In comparison to other places I called, Precise Auto Care's pricing was either in line with its competition or it was competitive, depending on the type of service provided. Then the price I actually paid was lower than what Son originally quoted me, so even better. BAD: No shuttle service provided to pick up car. BUT, if you know this ahead of time and arrange for a friend or coworker to drive you to Precise Auto Care, then this is not an issue. read more

I don't write reviews, but Tom and Viet at Precise Auto Repair are too good to not share =) During a drive from LA to Santa Clara, my check engine light went on and my car started rattling. Not good. I arrived Friday evening, nervous about whether I would be able to return Sunday. I HAD to find a place to get my car fixed asap-- and on a Saturday, no less. I chose Precise 1- bc of the yelp reviews, and 2- bc they were open at 8 on Saturdays. They did not disappoint. Tom diagnosed the problem, very patiently and thoroughly explained the process and the expected costs (which were REALLY reasonable) and fixed it. Viet took the time to not just replace the spark plugs and wires, but went beyond with a little more TLC to lube/clean my key and ignition bc he noticed it was a little stiff. Waiting was painless in the clean, wifi-enabled waiting room, and yes, the bathroom was also clean. It was a good sign when another customer came in and Tom knew him by name. =) Thanks Tom and Viet! You guys took the worry out of making it back to LA; I'd visit them next time I'm in the area even if my car doesn't need service. read more

I moved to Santa Clara 3 years ago and fortunately found Tom and Viet on a whim! I have been very satisfied with their service and caring attitude. My 2005 Toyota Sienna is turning "senior" in age but runs very well due to my consciousness maintenance care but more so because of Tom and Precise Auto Repair. Tom, always tells me "it's a Toyota....if you take care of it you can keep it a long time!!!" Thanx to them I hope my care lasts another 10 years! read more

After reading so many good yelp reviews, went to this place since it was close to work. Needed an assessment of brakes since the steering wheel vibrated while braking. I went in without appointment or prior call at lunch time. Met with Viet, the manager who immediately test drove the car with me. Within 10 mins, he gave me an honest assessment of what he thought was wrong along with approx cost. No gimmicks, no extra selling Left the car and the brake pad replacement and brake fluid flush was done in a few hours. Luckily they managed to resurface the rotors without needing replacement Highly recommended for quick work, honest assessment and no overselling.. definitely will consider using their service again read more

I just came back from Precise Auto Repair. Their service is very very good. In less than 1 hour, they finished Engine Oil and Transmission Fluid change. And they did tire and brake inspection for free. The price is pretty fair and transparent. I'll do next service here again. read more

I really wanted to keep this place a secret. I dunno what else to say, they charge very fair prices, the owner Tom is super awesome, honest and down to earth. I have a nice chit chat with him every time I visit. It's not easy to find a mechanic that I trust but this is the one. read more

Tom and Viet are truly amazing! We've (including our family members) have been going to them with all our car issues/maintenance for years. They're always very thorough with their work and aware of what's going on with each of our vehicles. On top of that, they're extremely honest. Tom will always be frank with you as he's extremely knowledgeable in his craft. And, in my case, he's really taken the time to educate me on my car and how to maintain the longevity of it. He cares about his customers and always treats them right with fair prices, great work and amazing customer service. We wouldn't think about going anywhere else because they're unbeatable. Thanks Tom & Viet for all your years of hard work and honesty. You guys are the best! read more

Tom is the most honest and direct mechanic I have ever worked with. If your car does not need something done, Tom will let you know. He is a busy man but he will always make time for you and gives you the utmost attention. I have found my mechanic for life! Highly recommended!! Trust me! read more

Tom used to work in "Precise Auto Care" on Lafayette. I was very happy to know that he finally opened his own shop. I took my Lexus in for a timing belt work and the job was done within a day. Not only he changed the timing belt, he change the air filter, replaced the water pump. All these work cost $750, compared to the estimation of $1000 I got from other places. He's also very honest about what need or NOT need to change to save me the most money possible. When I asked for a quote for the control arm, he not only checked with the Toyota sales man, but also with the deal to make sure he can get the me best price for the part. Really clean and organized place and honest mechanics. I'd highly recommend it. Thanks Tom!!! read more

Great service, good prices, and a helpful staff. They fixed my car really fast while I waited. I would definitely go back if I need to and highly recommend them. read more

Its hard to find a good, honest, reliable mechanic, especially if you are a female. Precise is the ONLY place I take my car. Tom is awesome. He is a no BS, super nice guy who knows his stuff, and isn't trying to sell you more than you need. Its worth the $ for the piece of mind. read more

Honest, friendly, and trustworthy service. Went here to get a second opinion. My check engine light kept coming on. My regular mechanic said it was a loose gas cap but never told me to replace it nor did he replace it for me so the light kept coming back on and I failed smog. Precision Auto repair told me to get a new gas cap and I passed smog. And they helped me without charge because they didn't have time to do an oil change. read more

My car, my moms and my PIC's were all here this week. There's no place better to bring your car!!! Thank you Tom for running the most legit trustworthy place for a girl to bring her car!!! read more

The workers here are honest and quick--I never feel uncomfortable or that they are trying to upsell me.

I'm here right now and the service is spectacular. Very knowledgeable and they do not rip you off, very honest. Quick turn around too. If I have any other issues with my car in the future I will come here, no doubt. read more

This place is easy to miss! They've got a tiny sign facing the street and their office is all the way in the back. The white building with rows of garages is where it's located. My air pressure light came on and I thought I had a nail...the guy there checked everything out for me (no nail, just low air pressure, go figure), pumped some airs in my tire and reset my light for me, all for free! Will definitely come back when I need other services and will edit my review here as well. read more

I've been coming to Tom and Viet for service on my 2004 Suzuki Forenza for about a year now, pretty much ever since I moved out here. One of my biggest worries with moving to a new place was finding a good, trusted mechanic. Thanks to Yelp, I found these guys, which fit my criteria perfectly (trustworthy, value-oriented mechanics, within walking distance from work at NVIDIA). It definitely eased the transition to life in a new city to know that I had someone I could trust to keep my car in great running order, especially since it was starting to get to that point in a car's lifecycle where things start mysteriously going wrong. It's great to be able to drop my car off in the morning and walk straight to work without worrying about getting a ride back in the afternoon to pick the car up. These guys know their stuff. The service is always prompt, I'm always surprised at how quickly they're able to complete a job. Tom always goes the extra mile to call around a few places to find me the best price on parts, and labor rates definitely seem fair for the quality of service that you get. They understand what it's like to be a customer on a budget, and they always present me with all of the available options so that I can decide how much money I want to spend and what I'm willing to put off and live with for awhile. Some services I came to them for in the last year: - oil changes - outside lock fell into my driver's side door - flat tire & bent rim - faulty camshaft position sensor - brake lights stopped working and couldn't shift my car out of park, needed a new brake switch I haven't gone to them for any major transmission or engine work yet, but my car's always come back to me in better shape than I gave it to them, and I'd definitely trust them with more major repairs too. I wish I had known about them early enough to get my 60k service done there. That was the first thing I needed to do after I moved here, so I went to the Suzuki dealer for that, and I'm pretty sure the dealer totally ripped me off. I'd recommend these guys over that overpriced dealer service any day. Tom's opinions are always helpful, and he let me know when I was at that point where maintenance costs on my car were starting to outweigh the cost of a new car. Turns out that parts for '04 Suzukis are hard to find, and pretty expensive in 2012. Thanks to his advice, I traded in my Forenza this past weekend while I was still able to get *some* value off of it (the dealers were complaining that they didn't want it, and kept lowballing me on the trade, though I was ultimately able to negotiate a fair price for it), and I got myself a brand new Mazda 3. I'll definitely keep coming to these guys for all non-warranty repairs on my new car that I can manage to avoid the dealer for. read more

Tom and Viet are very nice and honest guys. They provide great service at fair and honest prices. I've taken my Lexus to them twice now. The second time they didn't even charge me! I thought I might need a new battery or alternator. Turns out it was only a loose cable. Viet fixed it on the spot and told me to be on my way without charging me. read more

Son is an honest good guy who took great care of my truck and explained everything. He didn't try to sell us on anything extra. I will always bring my truck to these guys. read more

I had to add my five-star review to the others for Precise Auto Repair on yelp. They replaced the spark plugs on my Lexus, while I waited, for half of what the Lexus dealer (and my old shop) wanted to charge me. Changing the iridium plugs is pretty involved because of where they're located. Tom and Viet invited me into the shop so I could see what had to be taken apart and then explained the condition of the old plugs to me. They answered all of my questions and the job was done on time and as quoted. These are my go-to guys for car maintenance now! read more

We love bringing our cars to Precise Auto Repair! Tom and Viet are the best mechanics we have ever had: they are honest, do a great job, and extremely reasonable with pricing. We will never take our cars anywhere else. We plan on keeping our cars for a very long time: and Precise Auto is part of our plan! read more