Great service that is honest and reasonably priced. They walked us through what needed to be fixed and also pointed out what we should look out for but could wait on. read more

I came into the shop because my car was making a high-pitched whining noise whenever I put my car in reverse. I suspected it was my brakes but I wasn't sure. I also needed to get an oil-change. At first, I was thinking about going to Jiffy Lube or even Midas, but I find that their work is better for simple fixes. So, I went onto yelp and found that this place had an abundance of 5-star reviews, and for good reason! While my inital wait to be seen was 20 minutes and it took a little over 2 hours to get my car fixed, it's not enough to bring a star down in this review. Most auto repair shops assume that I'm not on a need-to-know basis about what's wrong with my car, ahem, Honda dealership (THE worst). So I definitely appreciated the time he took to explain why my car was making the noises, breaking down the cost, and telling me what would happen if I waited to fix the problem. Oh, also, separate from reviewing the shop, Tom is pretty awesome in my book. Not to put him on blast, but I was trying to figure out the name of this guy (later, found out his name was Otis) in The Walking Dead and he took the time to look up the exact episode for me to listen in on what the dude's name was. It made for an unusual but dare I say pleasant experience at an auto repair shop. read more

*Really late update* The establishment was fined for shody paperwork. Tom also offered to pay me back the cost the other mechanic charged me. The investigator from the B.A.R was baffled as to why Tom was the one providing all of the answers when he wasn't the original mechanic whom performed the service initially. I still hold strong to my original speculations. Be careful if you decide to use this place. read more

Precise Auto Repair, what would I do without you. I recently moved from Berkeley and use to go to a guy up there to fix all my car issues. When I took it to Tom for a diagnostic, he told me that there was some warning signs on the car. He showed me what and why. He walked me through it and told me my old mechanic was always using cheap parts, which is okay, but doesn't last. Anyhow, Tom prioritized what's important and why and thus, I only worked on the necessary things. He was very helpful in walking through everything with me. And he doesn't use cheap parts. Since then, Tom and his crew has always been helpful and quick in making sure my car gets fixed ASAP. I never had to take my car back to him after he worked on something. Highly recommend! read more

I just got back from this shop and the young guy helping me out was completely honest and didn't even charge me for service. I thought my car was leaking oil after I had run over some construction equipment just thirty minutes earlier, and brought it to this shop. When I brought my car in it was immediately serviced. I was prepared for some bad news and was about to pay anything, but the guy who took care of it said it was just water leaking from A/C condensation. He didn't even accept any payment, even though he spent about 15 minutes loading my car up and checking underneath to make some quick repairs. I felt so bad taking up his time, I had to leave this review. It is the least I could do. read more

This is the only mechanic shop I would recommend. I have a 2002 Civic that has an over heating problem. I've done several replacements myself and still no fix. I took my car here and Son, who I believe is the owner, looked at it and told me everything he thought. He said "Okay I 'think' I know what the problem is, but I can't say for sure if that's what's wrong because I haven't taken your car apart yet. But from what I have seen in cars past and from what you are telling me, I'm almost 100% sure it's a BAD head gasket. Not blown, just bad. But again I can't say that for sure because I haven't seen the inside of your engine." I was blown away at his honesty! He continued to say several times "I don't wanna tell you it's a head gasket problem just to make you pay for the replacement, because it's an expensive project! Yeah it would be good for me and my business but it's going to cost you a LOT of money." I left his shop with his advice, his knowledge, and his trust. For that reason, I have brought several of my friend's vehicles there to have different things replaced. This place is totally legit. I can see why he has 65 reviews and all 5 stars. Son is The Man!!! read more

Fake fake fake reviews!!!!, what customer service? they have none....i walked in and no one even say hi, waited a few mins then one guy came up I said "what do you need?" What the ffff? Take your business somewhere else this shop is ffffed-up..... read more

Tips for better service: They don't take appointments are on a first-come, first-served basis. If you require a major repair (belts, pumps, etc), it's best to let them know ahead of time. Drop off the car in the morning, let them know the service, your contact info, etc, and come back when they say it's ready. Just updating that I still go to this shop for my car's needs. I take my '98 Lexus GS here for the standard oil change and whatever else I may need done. They've changed my timing belt and I've gotten my AC charged here as well. They'll be doing the AC repair very shortly, which I'm sure will be nothing but great. When I had my belts changed, Tom called to let me know that there was a part that I could choose to replace due to XYZ. It was going to cost more than the original estimate. He could move forward without the replacement, but recommended not to. I agreed to the service and the extra price. I know that changing belts isn't easy, so I expected there to be some extra charges that I hadn't anticipated. I really enjoy coming here. They are pretty straight forward with me, friendly, and get the job done. Thanks a bunch for continuing to be my go-to shop! read more

They were great! I called and they told me to just stop by. Dropped off my car and walked over to Pierre Silber to shop. They called me in 30 minutes and told me it was ready! Superb! They let me know that the tires were balding and that someone rotated the tires in some odd fashion. So I listened to them and went to Costco afterwards to get my tires checked! Fast service! :) read more

I just had my second experience with Tom and Viet from Precise Auto Repair after they did a great job on my 2005 Prius back in December. This time, they serviced my 2004 Honda S2000. I highly recommend the shop. They are very honest and careful with their work. The car came back better than ever with smoother shifting, firm brakes, and quieter (no more noises from rear differential). They didn't even put a single mile on it while it was there, and they also went out of their way to ensure that I got exactly which fluids I wanted (AMSOIL engine oil and differential fluid, Honda OEM transmission fluid). Highly recommended. I live in Pleasanton and will not hesitate to drive all the way down to Santa Clara to give them my business in the future. read more

I went in here to get a headlight replaced on my car (apparently GM challenged themselves to make it as difficult as possible to replace a headlight). I called around 2:15 pm and they closed at 3, but they still told me to come on in. When I was there they found that the connector from my car to the headlight was corroded so bad it stopped working. They actually had a replacement part on hand, and replaced the broken connecter for a very reasonable price. The mechanics also made sure to let me know how involved it was just to get to the headlight, to which I replied: "That's why I didn't want to do it..." This all took till around 4:00 pm, so they actually stayed late to take care of it for me, very professional, will definitely be back. read more

I've only written one review prior to this one. For this same shop. I feel it's the only place I've been to that really sets it apart enough for me to write a follow up. So here it goes.... Ever since I found this place it has been the ONLY place I will have my car serviced. Tom and Viet are super professional, and they really know their stuff. Just as any other profession or business, it takes knowledge, passion, love and dedication to do the job right and to keep your patrons coming back as well as new customers. That is exactly what I experience every time i've been here. 100% honest guys. Much love for this shop. read more

Precise Auto Repair - Indeed - Auto Repair Near Me - Santa Clara, California

Came for an oil change and the first thing I noticed, these guys definitely care about their customers. Overall, they were very courteous and friendly. I was asked a few times to confirm that I have been helped. They work really quickly and are very knowledgable about the subject. I sat down in the waiting room and took out my laptop expecting to do some work with the free Wi-Fi while waiting, but before I got into the zone my car was already done. They suggested me to change my rear brakes at the next oil change, and I had a lot of questions about it. They were very patient and explained everything, what type of brakes they use, what the process involves, etc. Would definitely come back! read more

My car was making a scary noise while driving - I took it into Precise Auto first thing on Saturday morning and I was helped very quickly. He rode in my car with me briefly so I could point out the noise and he knew right away what might be wrong. They called me about an hour later with a diagnosis and an estimate of cost, and cleared it with me before proceeding, which I appreciated. When I went to pick up my car at the end of the day, it was ready to go. Moreover, every mechanic knew my car and what was wrong with it - it was nice to see that the whole shop was involved in its repair. They even brought me into the garage and showed me the broken parts and explained how the parts should work normally. All in all - great service, reasonable pricing, would totally come back. I think it's family run/owned too, which is cool. read more

I've been a customer for around a year, and I feel I've finally found a place that can be trusted. If there's one thing about Tom that stands out - honesty. This is a rare trait in the business. I've had a 350Z & a G37 brought it multiple times, mostly for scheduled maintenance. Tom is very honest with what's wrong & what's good. He's also very honest with pricing & will upfront show you how much each item costs. My G37 has a small leak in it's water pump. Rather than push me to change it (or worse, change it without informing) Tom was honest about how long before it would cause problems. He himself suggested I wait a few months till it really needs to be changed. And this is just one of multiple instances where Tom, at his loss, recommends what's best for the car owner. There's one instance that sticks to mind. My G37 was stuttering (I thought it was something with the injector). When I took it to Tom he tried looking for issues but since he didn't find anything amiss & the car was running OK, he didn't charge me anything, not even for inspection. read more

I've been going to Tom for a few years. Best mechanic I've ever had. Super nice, honest guy, great staff. I've referred him to a number of friends, too, and they're happy as can be with his shop. Can't say enough nice things about this place. read more

There is a reason all the reviews are 5 star here as I found out during my first time visit. I was convinced of worn out brake pads or rotors. Tom took it out for a ride and inspected it and then showed me that the rotors were rusted due to the car's exposure to rain and snow. He said that the brakes were great and would last a long time and that the rotor can be replaced the next time around, the car was fine to go with the slightly rusted rotors. While running the smog test on my the car he suggested several repairs as he inspected the car - all the repairs were valid as he showed me what an ideal rotating belt should look like and what mine looked like. He even fixed my Costco wipers for free. The oil change he suggested seemed right as the car is much smoother now. The cost for all services was right. The service was perfect. Tom and the other mechanics seemed like mechanics whose judgment you can trust. I used to go to Alvin's in Milpitas before when I lived around there and now I'm glad I found a shop I can trust close by. My new one stop shop for all my auto needs. read more

Tom has been my mechanic for many years. Just like the other posts, I have complete trust in the team for my two cars. The team is always patient, knowledgeable and very easy going. Great and fast service for the mundane oil changes. And for a couple emergencies, Tom and the gang got me off the hook with ease let alone saved money & time: A thief tried to hotwire my Mustang and completely made a mess of ignition cylinder and the programming wire. When I got to the car, I can't even put the car key in to start the car. I guess the thief gave up after finding out the key is programmed. Anyway, I called Tom right away and sent him a couple photos. Tom was patient on the phone and explained to me what work needs to be done. He also gave me a rough estimate on how much it will cost. He recommended his locksmith and I made the call. He spent all this time even though he doesn't work on ignition locks and programming the car. His locksmith also has a lot of respect for Tom and helped me out quickly and charged me a very reasonable price when I said Tom referred me. The other time my front tire blew and I needed to get it replaced. But the tire was a specialty part so most auto-shops don't have it. The places online charged ridiculous amount and will take weeks to deliver. I dropped the car off in the morning and right away Tom sent his guy to his supplier to pick up the tire. It was replaced in the afternoon for only the cost of the part and a small labor fee for just putting the tire in - even though they had to make a special part request for me and also swap the back tires and the front tires. Highly recommended. read more

We've lived in the area for about year and were nervous about finding a new place to take our cars. Tom was great and straight forward to us about what our cars needed. He didn't try to sell us something or making any changes to our vehicles without discussing it with us first. I also got an oil change for about $35 less than Midas. We trust Tom and refuse to take our cars anywhere else in the South Bay. read more

Best service. Best people. They diagnose and fix the issue quickly with zero scamming and extra upcharges. Love this shop!!!! Viet and Tom have both helped me in the past and they were excellent. read more

Needed to do a smog check for DMV. Easiest step by far. Precise Auto Repair made this as painless as possible. In and out in 20 minutes. The shop is located in the back of the complex, so just pull in and drive toward the back. read more

If there was an option to give no stars I would have! Customer service blows...If your closed make sure not to answer your phone next time, be super rude about being closed and ya shoulda just let it go to voicemail buddy! read more

This is without doubt the most trustable and efficient Auto repair shop you can find and very reasonable as well . My husband and family have been taking our cars for many years and recommending it to friends . THANKS TOM , you are the very best !!! read more

My engine light was flashing and my car wasn't running smoothly and Tom was super helpful. I didn't feel pressured into anything and he is very knowledgeable in what he does. This is now my go to auto repair shop coming from a very terrible experience somewhere else. I highly recommend you go here for all of your auto needs. Thank you Tom!! read more

Tom took good $130 dollars from us and told me our car was not worth fixing, had several (apparently) leaks. he said he fixed one big leak but the others he said was not worth. Not worth for him maybe but sure was for me and my little wife. I guess we'll have to find another place which will fix our mechanical problems because this mechanic thinks its not worth fixing. what a waste of time.... read more

Been coming here for the last few years and Tom has been great. Usually arrive early Saturday morning and I'm in and out in less than an hour. He and his team really care about the customers and he is super open and honest. One example: he mentioned that something needed fixed on my wife's car and that it should still be under warranty so bring it into the dealer. How awesome is that? read more

We think Tom's the best automobile Mechanic around. He is honest and knows about cars. I would recommend him and have . You can't go wrong with Tom. read more

So glad we found Tom and Precise, these guys are honest and organized, they communicate well and do everything they say they are gonna do in a timely manner, I run a pool service with multiple trucks and Tom has been a lifesaver! read more

Quality work at a great price. Tom was easy to deal with and communication was very good. My new go to shop for repairs n general maintenance. read more

I went to Tom twice to service my car, once for brakes and other for battery. Fast turn around time and reasonable price! Drop off is usually fairly fast and Tom contacts you with what's going on and I am in and out of there in less than 15 minutes! I will definitely go back to Tom again if my car needs other services! read more

I've been coming here for 5 years and my dads been coming here since I can remember, nothing but amazing service and amazing prices, Tom is always super helpful and gives amazing recommendations and just awesome customer service read more

I brought in my car in a morning by calling to Tom before leaving home. Tom was so generous and considerate and of course very professional. He notified me of everything he noticed by checking my car besides my original reason of bringing my car so I could get extra repairs done at the same time. The pricing was so reasonable for what he has done and it totally exceeds my expectation. read more

This review is long overdue - Tom and his team are awesome and trustworthy mechanics. My friend recommended this place and I have never looked back. Tom and his team are very knowledgeable, patient, and trustworthy - not a combination you can find easily especially for mechanics. I took my car in here a few times and each time, they made sure to understand the problem and checked my car for me. Then, they give me a diagnosis of my car and each time, they have been very thorough going through what was wrong. I have never felt like they were dishonest or tried to rip me off - one time, I brought it in and they told me there was nothing wrong with the car and to keep monitoring the situation which is rare since some mechanics might give you a bogus reason to get a repair to make money. I've also brought my car in and they told me I did not have to get a repair immediately and that it could wait. On top of this, they are very professional and friendly, so I never fear for anything. I used to fear going to a mechanic (you know all those crazy stories about dishonest mechanics) but now that I have discovered this great place, I don't fear. If you have a car, then you should have a reliable mechanic and this place is one of the best! I highly recommend going here. read more

Great and honest work here. They've worked on two of my minis and took care of the issues. Very ethical group of guys here. Thanks!

Got my Honda diagnosed as it got a check engine light. I didn't have the OBD II Scanner at the moment, so I decided to bring my car to Tom. He is very professional, quick, and honest. There is also another scenario when my clutch pedal behavior is abnormal and I found hard to shift into reverse right after a cold start. Got my clutch slave cylinder replaced and they were very quick and did not break any surrounding part. Highly recommend this shop. Avoid all those shady mechanics and bring your car to Tom. read more

i've come here for a multitude of auto repair concerns regarding all my vehicles and tom and his guys have never failed me. i'll share with you my most recent experience... i drive a 2005 civic as a commuter. have been since i got the car back in '05 and never once in 10+ years have i needed to work on my brakes. well, finally my brakes were starting to give so naturally i called PAR, spoke to tom and he told me to bring it in so he can take a look. standard response from tom and one i love because it's part of his process. he wants to look at it, run diagnostics and try to pinpoint the problem. he's not going to do work he doesn't have to do nor is he going to offer solutions that don't need to be offered. a practice more mechanics need to adopt IMO. now with my brakes i was thinking i needed to get new rotors and break pads, but upon inspection he tells me i only need to resurface it meaning grind it down. no need to replace the rotor or pads. tom saved me close to $300 in parts and labor that many mechanics would be glad take without a blink of an eye. this is just one of many instances where tom showed me he cares more about my return business over his bottom line. well it's worked tom. i will always come back and will always refer a friend or colleague your way when they're in need of auto repairs. tom's a smart man and a hard worker and so are all the other mechanics at the shop. they all share the same mindset and drive. it's a rare breed and one i'm glad to bring my business to till i die. bring them your business! these guys deserve loyalty in return as they'll gladly offer it without hesitation. read more

I figure there's four key things you look for in a repair shop: ability/knowledge, price, speed, and customer service. They've got it all. I called in the morning and asked if I needed an appointment. I was told to just drop the car off. Later in the afternoon I rolled up in a tow-truck with my car on the bed. Tom diagnosed the issue immediately (fried alternator) and showed me both the low voltage and the burning coming from the alternator. What made my jaw drop was what he said next, "Do you want to wait for it?" I didn't expect it to be fixed for a day or two. He told me he could have it done in an hour. He gave me a quote on the spot, and it was less than a dollar different from what I actually paid, including tax. And judging by internet prices, it was a reasonable price, too. I dropped the car off at 2 and picked it up at 4:30. While I'd rather not have my car break down, if it happens again, I'm taking it back here. read more

Just got off the phone and had a terrible experience. Thick Vietnamese speaking technician started getting stressed out after just 30 seconds of our conversation. Definitely not bringing my car there! :( read more

This place is fantastic! Dropped off my car in the morning on the weekend and it was done in a couple hours. Super convenient. Tom was great. He found another issue in my engine and fixed it right up. The entire job was oil change, spark plugs, new wipers, new drive belt. Super reasonable! A fraction of the price as the dealership. Highly recommended. read more

Wow! It does not get better than this. My car was making a grinding noise and I figured I needed new brakes. After finding Precise on yelp, I took my car in. I left my car and was told they would call after looking at it, before any work was done. Not even 30 mins later they called and told me my brakes were still good and saw nothing that needed repair. I was shocked a mechanic would be so honest! From here on out I will come here first for my car repairs! Thank you for being so honest! read more