I lived in Santa Rosa for many years and purchased multiple bikes and helmets from them. I've…read morealways had great experiences. This week, I was visiting my mom and we were in a jam because her wheelchair needed to be repaired and her backup had flat tires. I felt stressed out because I couldn't find a pump in the garage or house and then I thought of the Bike Peddler. They were so nice to me and in a very short time, I left with two full tires and a refreshed love for this amazing bike store and their crew.

Had a blow out on one of my Lectric e-bikes, was pleased to…read morefind out The Bike Peddler was open 7 days a week until 6 some days. Gave them a call and came in a few days later. I ordered my tire and tube and brought it in with me. They were welcoming and told me to bring the bike on in. I was helped by Luca who took down my info and told me he could have it ready in 20min! However I continued to run errands so told them it wasn't a huge rush. Luca called me back in just under an hour to let me know my bike was ready. Great customer service, great service, efficient and reasonably priced. I'm recommending them to all my coworkers with e-bikes that commute with me and live in town.

I went there to look for a hard tail mountain bike to upgrade from my old Scott XC bike…read more Matt was friendly, knowledgeable and helpful and found a bike that checked all the boxes for me. Roscoe 7 Gen 4 in a cool Army olive green color as a bonus. It actually fit my short little legs being a small size with 27.5 inch wheels. When I came back with my bike rack and my wife, she had questions for Matt regarding an electric cruiser. He directed her to an Electra Townie, with a paint scheme that looked like the clouds at sunset in Hawaii (she's Hawaiian). This bike checked all the boxes for her as well. He was able to answer her many questions and give her some pointers from first hand experience. He and his wife own the same bike. Matt was also able to set us up with financing to make the purchase of these two bikes interest free for a year. We are super pleased with Matt and this Trek shop. I also want to give a shout out to the young man that was working there at the same time. He was also very helpful and informative. David and Ele

Knowledgeable staff, quick service, reasonable prices. Dropped my bike off for a new tire, it was…read moreinstalled and ready to go in 2 hours.

While looking up Echelon's number to schedule a tune-up, I noticed the recent one-star review. I…read morewas surprised given the consistent, stellar service and guidance I receive from the Echelon. Kevin and his crew are super hands-on and technical with the bike fits and seems genuinely interested in my desire to learn how to be a better cyclists. They are my go-to shop.

The mark of a great bike shop with fancy high end frames is a friendly and knowledgeable owner. I…read morepopped in just to window shop and was impressed with the fancy frames and bikes for sale. There's shoes and gear here too as well as a small fold of Bromptons! I loved the casual and calm vibe and the few clearly 'not for sale' steel builds on display in the back...yet another good sign of a shopkeeper who knows and loves the craft. One day if and when I'll upgrade my steel horse...I'll be sure to remember Echelon.

Support your local bike shops!!! I love this bike shop as…read morethe owner, Denver, is knowledgeable & honest. He does not pressure the customers to purchase something they don't need (as some bike shops do). His prices are fair and repairs are done with efficiency. By the way- I looked at the few who gave a negative review & noticed they only write bad reviews- do not believe them!

Always, friendly, knowlegable and does repairs quickly and sometimes on the fly. Prices are…read morereasonble too. I love this place.

I called Pedal and Chain because I was having trouble with the front derailleur. Jeremy came out…read morethe next day and not only did he fix my problem but he spent time going over the whole bike and giving it a full tuneup. He also gave me pointers on maintenance and really taught me a lot. If you're having problems with your bike or just need a tuneup, definitely call Pedal and Chain.

What a great experience! Jeremy came out on a late Saturday afternoon to give my bike a much…read moreneeded tune-up. My commute to work was so smooth afterwards. Not only does Jeremy know his bike stuff, he explained every detail, was kind (even when asked silly questions), courteous and trustworthy! I would definitely use him again!

Please UPDATE your hours online and on phone! 3 people including myself came to your door at 12 to…read morefind a confusing sign. Took a few minutes for us to figure out that you're temporarily closed on Tuesdays through August 9th. We all came from out of town.. 30 miles over the mountain for me. What a huge letdown. Things happen but super unfair to customers. Leaving 5 stars anyway because I realize it's first come first serve / by appt anyway (no guarantee that my son's bike would have been repaired today) but we were super excited to shop as well! Bummer.

I was getting ready for a bike trip in Lake Tahoe and I was gonna ride around the lake. They got my…read morebike and got it ready to ride in a short amount of time. Customer service was excellent.

Great friendly honest customer service!!! Will return for future needs! Love to supper local shops!read more

Every experience I've had at this bike shop has been terrific. The staff are friendly &…read moreknowledgeable, I love that this is a local non-profit organization. The prices are quite reasonable. If you are shopping for a bike they have a multitude of used bikes for sale at very fair prices. Support local businesses!

A great shop for bikes and a knowledgeable staff to run it…read more I had bought a Santa Cruz Mountain Bike, all spiffed up, for a good price from a coworker, and didn't realize what I had gotten myself into. . The street and mountain bike world intimidated me until I realized I had a local shop that knows what they're doing. My mountain biking friend has also gone here and found it a great place. I've been to Mike's Bikes of Petaluma only a few times picking up some equipment for a first time mountain biker (sure I've done it once or twice when I was a kid, but now it was getting serious). It's a pretty big inside, and full of bikes and all the equipment and swag one might need. The service is super great and friendly. . Dare I saw patient too with a newbie like myself. I had gone inside wondering what kind of air pump fit my bike (not knowing there were special ones). You can also schedule a test ride or schedule your bikes to be worked on. It's nice to know that every time I go inside there's remarkable service, and I'll find what I'm looking for. Biking community. . Watch out. . a new mountain biker has been born.

I cannot say enough good things about my two recent visits here! I've been training for a triathlon…read moreand came in to get a flat repair kit together. The salesmen took tons of time with me to get me the right things and even showed me how to repair a flat since I wasn't able to make it to one of their Tuesday repair courses. Made me feel much more confident if anything went wrong in the race. Then the day before my race while driving out of town I noticed a broken spoke on my back wheel. They were able to help me out on a busy Saturday to get it fixed in the amount of time it took to go eat lunch while waiting! I crushed my first triathlon thanks to their quick and friendly service department! Thank you guys so much!