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    Precision Color by Dane Aros

    5.0 (1 review)
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    1 year ago

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    Heads Up! Spa - Front

    Heads Up! Spa

    4.4(34 reviews)
    1.1 mi

    I know times are tough and I am new to Arizona but they gave me an address for this place and it…read moretook me to a mobile home park? They said it was temporary but I didn't realize what I had signed up for. Sorry, I would have still gotten the service if maybe you adjusted your prices to like half of what they currently are while running your business out of a trailer home. Kind of ruins the experience before you even get started. Again, I am not from Arizona maybe this is normal here I don't know but still leaving five stars but wanted people to know. It was a thirty minute drive thought I went to the wrong address lol bit weird sorry guys.

    I got a Groupon as I always wanted to try a Head Spa. There were flags I ignored during the attempt…read moreto call to book and it said the subscriber doesn't have a voicemail box that has been set up yet flag #1. I was also asked to text my voucher which I did and it was confirmed that it was received. I get to my 60 min appt today (11:30am) and I was asked for it again & told it wasn't in the system. That's flag #2 as it was confirmed via text with a male (who also says he's the Receptionist & part owner). I was looking forward to this as life & my job is very stressful. Michelle did my treatment & asked if a trainee (Hannah) could watch. I said as long as it's (the experience) is quiet aka relaxing I'm fine with that. Apparently Michelle is the other part owner & she's the 'Master Aesthetician'. The treatment went well/relaxing for the most part I don't say anything during my treatments in general since there's a level of "reasonability" and things happening during manual manipulation treatments in general, e.g. hair pulls, pokes, etc. So when I felt her pinch my left eyelid during the part where they have a hot towel on your face and they massage your face, I didn't think anything of it as I'm sure she 'didn't mean to' since there's a towel on our faces at this point as customers. Things happen right? I also have a high pain threshold. The spa water thing that moves also bonked me in the head when it rose up to the top of my scalp. Again, would I say anything, no, but I was going to ask if that was normal when I left. Fast forward to when she takes off the towel for the finishing moves of the treatment, she asked me if it was mascara or a mole (she was referring to my left eyelid). I was thinking, huh? but I said probably mascara since there's always some residual even after taking make up off at night. I didn't wear any make up or products on my face when I arrived today since I. knew they were doing a facial treatment. When I touched my left eyelid, it was a raised bump. I was thinking what is that?? I look in the mirror after I got dressed and go in the hall to see Michelle and Hannah with a bottle of water (8 oz). I said this was not there when I came in. Michelle's approach was not one of concern, it was deflection. When I told the front desk male about it. It was again met with out any concern. He did take a photo of my eye but said I'd need to take it up with Michelle (the one who did the treatment & is the other part owner). I also said he spoke to me when I came in (I was the only one there at the time), I said you saw this wasn't there before. I even showed a picture I took last night where it wasn't there. He said 'we can't go by that we'd have to go by the camera (he pointed to the live camera surveillance). I said ok, it would show it there too. Michelle comes out and I'm met with more ignoring of what happened. I said what can be done? Or is nothing done about something like this since we sign a waiver? She said she didn't do anything to cause that. I again said it was a pinch of my eyelid during the hot towel part. She proceeded to say "you didn't say anything at the time". I said, I wouldn't and normally don't. I also said I didn't expect this to be on my eyelid. I also said I talked to you, him, and Hannah right before going into the treatment room, this wasn't on my eyelid before. She said she didn't notice. She also said this hasn't happened before, this is the first time. I was met with a room of stares and no accountability or care or concern. It was a lot of gaslighting, ignoring, and unethical responses to a very visible injury to my eyelid. I was surprised (but not surprised) that the trainee said nothing either. The more I think about it, the treatment its very much done without anything on our faces so the aesthetician is looking at our faces and even using tools on our faces. It is and should be very clear (especially by her reaction/words after taking the towel off at the end-"is that a mole or mascara"), that this dark raised bruise/blood blister looking thing on my eye was NOT there before I laid on that table. It's also telling that when I got home to my boyfriend he said "oh my god what happened", and I told him everything. He also saw me right be3fore I left for my 11:30am appt which was 11:20am. I said I wanted my 2nd Groupon cancelled since I don't want to come back based on this experience (the gaslighting and ignoring of what clearly happened during the treatment - non intentional it seems). They said I'd need to contact Groupon which I did and they handled it for me. The male front desk person/part owner has a photo on his phone, I have one too and I sent it to Groupon immediately after getting in my car. Accountability (it's reasonable to expect this) is half of the issue for what seems to be an unintentional injury, the fact that didn't happen & I was gaslit, is the worst of all. This is flag #3.

    Photos
    Heads Up! Spa - Front

    Front

    Heads Up! Spa
    Heads Up! Spa

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    Cloud 9 Salon Spa

    Cloud 9 Salon Spa

    4.5(448 reviews)
    5.3 mi
    $$

    My husband bought me a Tranquility spa package with a stress buster massage and a facial with a…read moresugar scrub for Mother's Day. It was amazing! I had a masseuse named Gabby who gave me a really incredible all-over body massage but was especially great with the scalp and neck massage. I had a lunch and then had a soothing facial and sugar scrub with Zara. She is lovely! I told my husband that presents for Mother's Day and birthdays are easy now, just get me this! I'd give it 6 stars if I could...

    I had a 10am updo appointment scheduled for Friday, January 2nd for a wedding I was attending while…read morevisiting from out of town. I received an automated confirmation text two days prior, so I had no reason to believe there was an issue. When I arrived for my appointment, I found the salon permanently closed and the door locked. After some digging, I saw a Facebook post stating the business had closed, but relying solely on a Facebook post is not sufficient when the booking system is still active and sending confirmation texts. As an out-of-town client, there was no way for me to know my appointment was no longer valid. No call, no text, no cancellation notice. This was not a casual appointment -- it was for a wedding -- and the lack of communication forced me to scramble at the last minute. If a business is closing, booked clients should be proactively notified and all booking systems disabled. This situation could have been avoided with basic communication. Thankfully, I was able to find another salon last minute -- Primp and Blow Chandler -- who completely saved the day. Five stars to them for stepping in on short notice and doing an amazing job.

    Photos
    Cloud 9 Salon Spa
    Cloud 9 Salon Spa
    Cloud 9 Salon Spa

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    Primp & Blow - Tempe

    Primp & Blow - Tempe

    4.9(7 reviews)
    2.2 mi

    Went there this past Sunday for a blow-out and full makeup with Selena. This was my first time…read morehaving a blow-out, ever. My hair looked wonderful leaving the salon, however two hours later, at an outdoor wedding, my hair completely went flat again. Not sure if the blow-out was meant for me or my hair was too thin to stand the humidity (yes there is humidity in AZ). Loved the look she gave me, very natural and close the pictures I showed her. She was very sweet and hard-working. My makeup looked great for about 2 hours, and then with the wedding being outside, and it was hot, and the makeup on my face did not stay put. My face got sweaty and oily. I did not know that airbrush makeup was available and would have opted for that. I love the concept of primp and blow, and they definitely offer a much needed service for us ladies who need primping for an event. The salon is super modern, and clean. Overall my stylist did well, but I don't think a regular blowout is for me, as I have ultra straight hair and it doesn't style well in curls or rollers.

    Been a Primp and Blow member for 4+ years and been going consistently to Tempe Marketplace location…read moresince November 2024. I always enjoy my blowouts and makeup appointments with Selena, Carrie and Maya. They're detail oriented and just great people! Tip: if you're new, please openly communicate with them and show them pictures of the look you want. I always bring pictures of what makeup I like or communicate that my scalp is sensitive and they're more than happy to customize the service to my needs. HIGHLY recommend!!

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    Primp & Blow - Tempe
    Primp & Blow - Tempe
    Primp & Blow - Tempe

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    Altered Ego Salon - hair by Jenny

    Altered Ego Salon

    4.3(380 reviews)
    2.1 mi
    $$$

    Marla is the best! I've been looking for a new stylist and was so glad to have gotten my haircut…read morefrom her. Her recommendations were spot on and she was great to talk with. The appointment was easy to make online and she even called me a day before my appointment to get an idea of what I was looking for in my cut.

    This place is clean, a nice vibe and people are friendly. I have been here three different times…read more the first time, I fell in absolute love with my hair and was excited about it. She seemed to really care and took her time on my hair. she said she has been there about 6 months during this time. by the second time i felt like it was just an overpriced haircut. i left and my hair was still pretty damp, and I didn't love my bangs (I showed her the picture, of how she cut them previously.) My third time was for a trim and a few weeks after my second appointment. I was hoping to recut my bangs how i asked for initially. I showed her my picture again! this time she cut my side burns and my bangs looked rough. she was even more rushed with this service (i think everyone else was at lunch.) she put product in my hair and said that i was not supposed to dry it. i left with hair that soaked my shirt. The girl also made comments like "im the fastest here now" it was pretty off putting. i was just so in love with my hair that i was hoping to get the same results and kept going back. the same day I reached out to tell them about what happened, I never received any communication back. I do think this place has so many talented people and my daughter loved her bangs. I would still recommend this place just not particular stylist, i also wish they would have just reached out and even said sorry about the experience

    Photos
    Altered Ego Salon
    Altered Ego Salon - New hair!

    New hair!

    Altered Ego Salon - Color only!

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    Color only!

    Precision Color by Dane Aros - hairstylists - Updated September 2026

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