I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

Everyone that works there is super nice and helpful. I was in and out in about 10 minutes getting…read morean oil change. John was very helpful and nice!

I came here a few days ago and had a great experience! Everyone working was really friendly and…read moreopen to questions and a providing me with a complete service. Everyone working 5/20 was great! Jack is awesome and always very helpful and friendly. Thanks!

Went in to have brakes checked. Left 1 1/2 hours later with new pads and rotors. Fast reasonableread more

As someone who doesn't often do reviews. I felt obliged to write one because this was an excellent…read morebusiness and I am really impressed with the level of service I received. Thank you so much for this quality care.

On a road trip from Washington, D.C. to Chestertown, Maryland, my skid plate came lose. Right off…read morethe highway were several auto shops. When every single one was booked on a Sunday, Jiffy Lube had space despite being busy. Arshad was very friendly and helpful from the start. He and his team fixed the skip plate free of charge. What a kind gesture. Watching Arshad with other customers, he was professional, friendly, and knowledgeable. I'd drive to Annapolis just to trust my car with Arshad!

I came in thinking my car just needed coolant but it needed a lot more than that. Ryan took the…read moretime to show me everything clearly and went above and beyond to help me get what was needed for the car. I am super grateful for their amazing service!

I was in Annapolis for business and went to Halim at Auto Tech after my car started making a…read morestrange sound. They looked it over and made sure it was safe to drive. Very grateful for their honesty and tips for my car! I would 100% go back - thank you for a great experience while I was in a new city!

I needed quite a few repairs done on my vehicle and the guys at Auto Tech managed to get the…read morerepairs done very quickly with frequent status updates at a reasonable price. Highly recommend, will be returning.

I asked these "pros" to rotate my tires in addition to the oil change. I have front wheel drive…read morecar. Any average mechanic knows how to rotate a front wheel drive car's Tires. I watched them move the rear right tires to the front rights, I interrupted them and showed them what the owners manual said, which is consistent with the same process for all front wheel drive car. Instead of complying with my request the tech got angry and said "THATS NOT THE WAY WE DO IT HERE!" I said oh you don't do it correctly you just do it "the way you do it here?" I'm 65 and I thought this guy was going to punch me out as he said" we will just put them back the way they were and take it off the bill!!!" I'll never be back. If they don't understand the proper way to rotate tires, they should not offer the service. I will never go to this or any jiffy lube EVER AGAIN.

For an easy and simple oil change this is the place to go. I was in and out in less than 30…read moreminutes. The staff and mechanics were all very professional and nice. The only thing I wish they had was a little coffee stand or water available. Otherwise, I enjoyed the short amount of time watching "Jay Leno's Garage"

Been going here since 2012. During that time all the work and customer service experience had been…read moregreat and, if there was any hiccups the current manager (Kathy) would make sure everything gets corrected!! This branch is an assest to the local community.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.

Unexpectedly I backed into the curb like a jerk and it punctured my tire. It was 6:30pm and I was…read moreon a hunt for a place that would change all four of my tires the same night. I have a SUV and it's 'recommended.' (Not by this location specifically, and weather that's true or not is a different story.) I called Pep Boys who told me to drop it off. Which I don't have time for. And all other locations in Annapolis closed at 7, so I knew they weren't an option. I called and spoke with the gentleman at Mr. Tire and explained the situation. He asked what kind of car, what size tires, etc... he stated he had them in stock and if I could get there in the next 10-15 minutes he could do it tonight. I arrived by 7:15, picked my tires and even had them do an oil change and I was out by 8 or so. Great customer service from everyone I experienced at this location.

Couldn't reach the shop by phone before, now they have an Indian call-center answering the phones…read morebut they can't answer even the simplest questions regarding service, quotes, they only want to set you up for an appt. A few years ago, someone always answered the phone at this location and we're very helpful. Then at some point they must have cut costs and switched to a skeleton crew. This location has gone down hill and is just about to crash at the bottom.

I generally have good experiences with this place. Today, I took my Jeep in for a coolant flush and…read morean evaluation of the suspension. These two problems were mentioned at a dealership I took my Jeep to last month but they didn't have time to get to. Also, the estimate for repairs this dealership had was way more than what Pep Boys charged me today. The service tech, William, is very friendly and knowledgeable. Great customer service at good prices. Going forward, I will be a repeat customer.

I wasn't initially going to leave a bad review because I received good service. However, the…read moremorning after I brought my car in I started receiving calls and texts saying I didn't pay and if I didn't come in that day to pay they would be calling the police. Evidently they mixed me up with another customer but one it seems they do not check their records before calling people and two while I'm not condoning not paying their services they didn't even call to ask what happened or figure something out but immediately jumped to saying I needed to come in that day or the police would be called without even attempting to confirm if they were calling the correct person. I paid $1k plus only to be treated like a criminal. Warning that if you experience issues and email the customer service email address the responses provide they'll just have the local store respond vs corporate. If your local store is like mine the manager will just try to gaslight you and sweep the entire situation under the rug and act like it wasn't a big deal. Great to know between staff and managers what type of people they employ and what behavior they accept. Needless to say I'll never be returning to any location for business ever again.

These guys are great. Chris and Jeremy and the team are very thorough and helpful. Great…read morecommunication with me all along the way. I've had them servicing my 3 cars for a couple years and I am super satisfied. Highly recommended. Andy G.

I made an appointment at the Annapolis shop for an oil change, but when I arrived, I was told it…read morewould take 1.5 hours! It takes 15 minutes at Jiffy Lube and other places, even without an appointment. Also, I sent 3 emails and made 3 unanswered phone calls to ask them how much a synthetic oil change costs. No response. Then, after learning that the oil change would take 1.5 hours, they told me the cost would be $96! Jiffy Lube charges $70. That was the last straw. What are those guys thinking? I doubt that they will be open for long.