On a road trip from Washington, D.C. to Chestertown, Maryland, my skid plate came lose. Right off the highway were several auto shops. When every single one was booked on a Sunday, Jiffy Lube had space despite being busy. Arshad was very friendly and helpful from the start. He and his team fixed the skip plate free of charge. What a kind gesture. Watching Arshad with other customers, he was professional, friendly, and knowledgeable. I'd drive to Annapolis just to trust my car with Arshad! read more

I came in thinking my car just needed coolant but it needed a lot more than that. Ryan took the time to show me everything clearly and went above and beyond to help me get what was needed for the car. I am super grateful for their amazing service! read more

Every time I come to this Jiffy Lube, Greg always takes care of me. He takes time to walk me through every piece of information. You can tell he genuinely cares about helping others and it does not go unnoticed. Thanks again Greg!! read more

The staff is always so friendly and the service is always so fast. I highly recommend this location!

The automated answering machine when I called in the morning said no appointment needed and that store hours are through 7:30pm on Fridays. I called again when I was on my way and the answering machine said, at 6:40pm, that they were closed, yet when I went anyway thinking they might be open, the store hours on the door indeed said 7:30pm on Fridays. I had arrived at 7:07pm, and all lights were off, no cars in the parking lot, and the door was locked. A very disappointing experience, but perhaps I should have taken a hint with the second phone call. I would not return or recommend this location. read more

Jiffy Lube - Store hours say closes at 7:30pm - Oil Change Stations Near Me - Annapolis, Maryland

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I was pleasantly surprised with the Jiffy Lube on West Street. It seems like they have changed management for the better. I got in and out in good time. The only thing I would change is the music. The space is too small for all that noise. Try some non vocal music like jazz. read more

Havent been to a Jiffy Lube in awhile and have been far from my dealer after I moved... so saw this place knowing I've had other Jiffy Lube experiences. This place was quick, easy and exactly what I was expecting. They tried to get me to buy other things but once i chose an oil and said I just want an oil change, I was in and out so quickly. Was a good experience. Would come back to this specific Jiffy for quick maintenance. read more

Beware!!!!! Fraud charge on my card a day after my tire change here at this location. We were asked to stay in our car as they processed our charges - made sense during this pandemic... but it gave them a chance to write down my card info. $201 charge declined on target.com soon after. Thanks Chase for staying on top. Zero star for hiring crooks at this location. read more

I have always found that they were a bit high in price but always have a 10 buck off coupon. They were extremely busy so it took a bit of time. The customer before me tipped the employee. I didn't, and the sarcastic response from the employee on not tipping makes sure I don't go back to that one. When did tipping have to be for every transaction. read more

Bottom Line: Excellent and prompt service from the Jiffy Lube team. I really like this Jiffy Lube. Service is friendly and fast and they don't try to upsell you on extra stuff here. I like that when I pull up the service team walks to my car to welcome me and then walks me inside. I wish the waiting room was a bit nicer, then again, I didn't wait longer than 12 minutes. read more

called ahead for tire service offered and was advised the don't patch but plug tires which a plug would do. I drove over on a low tire to get the plug and was told they could not a pickup truck only smaller vehicles. read more

My son took one of our cars in for an oil change. They tried to sell him everything they have including a new cabin filter to replace the "dirty" one which we had just installed ourselves. They also told him that two of the brake lights are burned out. He declined and drove the car home where we checked the lights. Amazingly, they are all working just fine. read more

Last week, I needed an oil change quickly before a road trip. They asked to rotate my tires too. I was told my brakes needed to be done - and not to wait long. The mechanic gave me an estimate of around $500. Today I took my car to my regular shop. Two mechanics thoroughly checked and road tested it. The brakes are perfectly fine. BE CAREFUL of this location. read more

A little upset with this visit. Came by last week to get a tire plugged, alignment, and oil change. The manager on duty greeted us and was extremely friendly but stated since we came around 6 they couldn't do the alignment. He was extremely helpful and kind. He offered to do the tire plug for free as a courtesy since they were already filling the tire with air and said it was an easy fix. We really appreciated that and said we would get it done when we came back to do all the work. He even topped the tire off with air as a courtesy since it was low. Great customer service by the manager on duty that day. Today I brought the car in to get the work done and the manager on duty Josh was not friendly at all almost rude. I told him we came by last week and what happened and he was like no the tire plug will be $25 and that they should've never offered to do it as a courtesy. I'm all about paying for service but $25 dollars to plug a tire is highway robbery. I asked how he came up with that number(how many hours and at what rate) he was not helpful and made this experience not as good as I expected from my impressions of coming by last week. I also asked to put air in the spare tire and we responded if we can access it. It's easily accessed but he did not seem to care about customer service like the other manager we spoke with. A managers role is supposed to make sure the client is happy and I did not feel that way(I am writing this as I am waiting) I come here for all of our vehicles but will make sure if Josh is working to stay away. Managers need to be trained to have the highest customer service level when dealing with customers, he barely made eye contact when talking and was more so just worried about telling me the prices for everything which was not my concern I knew I needed the work and was willing to pay. Just a very tasteless experience when one manager was extremely nice and willing to help but Josh on the other hand was not at all! UPDATE: Arshad my advisor was extremely professional and polite. He listened to my concerns and made sure everything got taken care of. I can't speak more highly of him and appreciate his help! This is the type of customer service that should be expected when dealing with a MANAGER. I will come back just because Arshad made sure to turn my unpleasant experience into a good one. Josh needs to take some tips from his other colleagues on how to properly treat clients! He should not be a manger if he wants to act the way he does! Would recommend leaving and coming back if Josh is the manager on duty! read more

Pretty disappointed that three employees went in and operated the car not wearing masks during this pandemic, while half the other coworkers working on exterior / engine stuff did. Would kind of expect compliance with mask wearing when on the interior of customer's vehicles right now. read more

I always have had great experiences here. They are quick, courteous and never up charge me if the service is not needed.

I came in with a little over 1000 miles on my car since my last service and they advised me to wait to get my car's oil changed because everything looked shipshape. I had been out of work because of COVID. They gave me a new date and filled my fluids and told me to come back in three months. They could have just done the service and taken my money. What an honest place. Thank you so much gentlemen! read more

Great Customer Service! Fast. They had me in and out for an oil change in about 10 minutes. They also vacuumed my carpets, washed the windows and refilled my wiper fluid for free. Everyone was really nice and greeted me as soon as I pulled up. I will be returning! read more

Greg was very helpful to me and although my visit did not go as expected, he helped me as best he could. My brake calipers seized and so halfway through doing the job, they had to grab some parts which were not at the store. Greg was very apologetic although I know it wasn't anyone's fault having done brakes myself a few times. He helped get me back on the road ASAP so I was only a little late for work. And probably most comforting was the fact that he kept updating me as the job was progressing so I could keep my work apprised of the situation. Larry the service technician also was very helpful and I felt he did a top notch job. He even quickly replaced my brake light that had burned out. Thanks guys and keep up the great work read more

I took two cars to Jiffy Lube on West Street in Annapolis. Although it was the end of the day, Greg and his team were amazing. They were responsive and helpful...best of all they were FAST! Thank you, Jiffy Lube....GREG is an invaluable asset to your Annapolis Team! read more

The best Jiffy Lube experience ever! Everyone is so friendly! They go above and beyond to ensure your visit is well worth it. They are very knowledgeable and willing to answer any question or concern you have! Darrin H... you rock sir! The entire staff on this Saturday, 8/13 were AWESOMESAUCE! read more

First of all, I was shocked that it was open on Sunday. I was the first person in line to get an oil change and tire rotation. I was greeted professionally and very friendly by the staff. I was offered a cup of coffee and the service was beyond great. I'd like to say "THANKS" to everyone involved in servicing my vehicle. I will now use Jiffy Lube for car maintenance and upkeep. Keep up the great work! I'd definitely recommend their service. I was in and out within 20 minutes. You can't ask for better service or a better team of workers. KUDOS! read more

The Jiffy Lube on West Street rocks. They top off your oil anytime you need it after your initial service. I have a 44-year old car that burns oil like a furnace and appreciate this benny. The manager let me pull it up to the front of the store on a busy Friday night before a 3-day weekend. I didn't have to circle around back and wait in the long line, and he personally topped it off! read more

I've been going to this Jiffy Lube for years and years. Never again! I was in the store about a month ago and the service guy calls me over to review all the check points. He said I am almost due for a break job. I told the guy thank you I will call my guy for an estimate. He said, "we can do them here." I told him no thank you. I gave my car to my guy and I got a call an hour later telling me I had 50% life on my breaks and he couldn't sell me anything wrong with my car!! Sorry Jiffy Lube in Annapolis I will be getting oil changes somewhere else. read more

Friendly fast service and less expensive then nearby Valvoline. All employees appeared to take great care in their jobs, thank you!

I had a great experience at this JL location! I came in for an oil change, but asked if they could also check out my brakes. After a thorough explanation and listing of what I needed to purchase, we agreed on a few additional services - prices and services seemed fair. I was relieved they were able to accommodate me late on a weekday with quite a few other customers. They also looked at my brakes, and provided me with solid information for future visits. There was no pressure to purchase additional services! The guy who looked at my brakes found something wrong with my tire, which had not been pointed out by the other Jiffy Lube I visited. Anyway, I felt like I was in good hands here and that all my car's needs were met! They honored my Yelp deal even after I initially paid the full transaction which they had to void so I could get my discount :) I'll definitely visit here going forward! read more

I can't say enough how incredibly nice the staff is here at Jiffy Lube. I was having an issue with my oil leaking in my Volkswagon, and had to return a few times to have the issue remedied. The manager even had to order a part, and rushed to get it in for me the very next morning. Both times I returned, I was welcomed with a friendly face and a kind attitude. They value their efficiency and great customer service, and I very much appreciated that. Thank you to the staff! read more

Recommend you avoid this one. Search for it on google for more info. While there, I personally saw them damage two cars, and the manager seemed completely indifferent to the issues. In one case they broke a fuel line on a pickup, and in the other they cross-threaded and stripped the oil drain plug. They did not offer any help, discounts, or refund in either case. There are several other alternatives along this same stretch of road, see my other reviews for a more positive experience. read more

Oil change was fine, then the greeter tried to get me to buy a new cabin air filter for $50, and showed me "my" dirty filter, which was white but dirty. I declined as they cost less than $15 and install in 1 min. Checked when I got home and my actual filter was not very dirty and is activated carbon type, NOT the dirty white one he showed me! Scam, beware. Just get oil change. read more

I don't remember Jiffy Lube being so expensive. I guess I'm used to paying 21.99...did I miss something? I walked out spending 80 bucks on an oil change and AC filter replacement. Will not go back unless I can find those 20.00 coupons again!! read more

Jiffy Lube - Oil Change Stations Near Me - Annapolis, Maryland

Very friendly and not pushy. They are quick and do a great job! The recently put a cellphone charging station in the lobby. read more

Jiffy Lube - Cellphone charging station in the lobby of the Annapolis Jiffy Lube - Oil Change Stations Near Me - Annapolis, Maryland

Stopped in on a Sunday morning for an oil change and had my wife follow me so i could go cut the grass and then pick my car up after I finished. The manager was at my car door before I even got out - told me it would take ten minutes to do the oil change and proceeded to get it done in about 5 minutes. My wife didn't make it back home before I was done and we live close to the shop! I followed up with another visit on Monday with another car and it was the same experience - fast, efficient and customer focused. Jiffy Lube jumped up several notches in my opinion and I plan to return to this location with the entire family fleet! read more

This review is to the technician who rang up my bill. I was quoted $145 for a synthetic oil change and tire rotations. I said okay. I was then told I needed front brakes but I expressed that all I have is the $145 right now, and couldn't afford brakes. I get my car back and go to the cash register. My total is $150. I expressed twice that I was quoted $145. The man ringing up explained the price changed because they charge to remove the skid pad before the oil change. They knew I had a VW Jetta, so why was this charge not on the initial quote? Was it because I couldn't afford brakes and they needed to charge me for a third thing. Is the company policy to not let someone out the door unless you've added hidden fees ? Why did they not tell me upfront that they charge for this. I kept saying I was quoted $145. He just stared at me silently. I'll never go there again. They lost a customer. read more

Great service. Super efficient. Oil change, engine filter change, and transmission fluid change all in under an hour. Waiting room was very comfortable. Staff and technicians were polite, personable, and knowledgeable. Will definitely be going back! read more

Fantastic service. I don't speak "car" but they didn't make me feel like an idiot for it. They walked me through everything and showed what the manufacturer suggested I do, rather than finding things to charge me for that I really didn't need. And they were speedy. Great service. read more

On Sunday wanted oil change up sale tire rotation no problem. It's the little things. My receipt says added wiper fluid the attached photo indicates otherwise. I will say they were fast but I am wondering what else did they not do, oil change? read more

Jiffy Lube - Oil Change Stations Near Me - Annapolis, Maryland

Patient and accommodating in this time of crisis. It wasn't easy but they took care of all my needs. 10/10 would recommend

This Jiffy Lube is great! I went today to have my tires and fluids checked and was in the waiting room for only a few minutes when Greg came in and said "you're all set". I asked what do I owe you and he said "nothing". He told me that he put air in my tires and filled up the wiper fluid and everything else looks fine so he wasn't going to charge me for that. I know if I had gone some place else, they would have charged me! I highly recommend this location because of their customer service and efficiency! These guys are awesome and I'll definitely be going back! Thanks for making my day Greg! read more

So I'm not good at getting my oil changed regularly. (shame on me.). Recently the warranty for free oil changes expired with my dealership and the price went way up. So I researched a bit and found my local jiffy lube was much cheaper (score!) when I arrived I was greeted right away by Clinton. He was so friendly! He introduced himself to me and gave me an overview of what he'd be doing. This alone prompted me to want to write this review. Good Customer service is so hard to come by these days! I was pleasantly surprised. Next I met Gavin the customer service rep and again great service. He was very detailed and gave me recommendations for future services but wasn't a pushy salesmen. Turns out we're neighbors too! I never had service like this at my dealership! My car was returned to me in less than 15 minutes and was vacuumed! I will return to this location for future services. Thumbs up to the manager here. Your team is awesome! read more

I had a great experience here at Jiffy Lube. My customer service representative was extremely helpful and very knowledgeable. They took great care of my vehicle and I was out of there in no time. I would highly recommend this place to others and I will be returning again. Their hours were also much friendlier to my needs compared to local competitors. read more